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Wyndham Garden San Jose Silicon Valley

3.5-star property
399 Silicon Valley Boulevard, San Jose, CA 1-855-201-7819
2.6 out of 5
See all 14 travelocity Reviews

"They need outlet for phone charger " More

By a verified traveler on Sun 11 Jul 2021

Points Of Interest

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Hotel Description

3.5-star hotel in South San Jose

South San Jose stay

A stay at this South San Jose hotel places you within half a mile (1 km) of San Jose Behavioral Health and 3 miles (5 km) of Kaiser Foundation Hospital - San Jose. Also, Kaiser Hospital is within 3 miles (5 km) and Kaiser Permanente San Jose Hospital is within 6 miles (10 km).

Nightclub, dining

A nightclub, a 24-hour gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Room, 2 Double Beds, Accessible, Non Smoking (Mobility,Hearing Impaired)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$112* Per night/room Nov 1 - Nov 2

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility,Hearing Impaired)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Wyndham Garden San Jose Silicon Valley ratings based on 14 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Wyndham Garden San Jose Silicon Valley

Everyone (10) Family (4)
2 out of 5
Landline at the hotel doesn’t work . With my 4 days stay at the hotel I can’t receive or make calls ..

Posted by on May 14, 2022

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Comment from Hotel Management

May 15, 2022 by Manager

Hello Baby, We appreciate the comments, especially with regards to your opinion of our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

1 out of 5
The property was extremely dirty. The carpets left

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 27, 2021 by Manager

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

1 out of 5
Hotel staff was great. Hotel cleanliness wasn’t. Everything from elevators to hallways was dirty, not even vacuumed recently. Overall, highly disappointed.

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 20, 2021 by Manager

I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. I hope you will remember our attributes and return to see how we have improved.

2 out of 5

Posted by on Jul 25, 2021

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Comment from Hotel Management

Oct 25, 2021 by Manager

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

1 out of 5

Posted by on Jul 19, 2021

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Comment from Hotel Management

Oct 19, 2021 by Manager

We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

5 out of 5
They need outlet for phone charger

Posted by on Jul 11, 2021

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2 out of 5
Horribly under-staffed front desk, causing a long wait time to check in. No coffee maker in room. Main complaint: Your online room cost showed $89/night whereas hotel at checkout showed $74 cost of room. What the heck???

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by Manager

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2 out of 5

Posted by on Dec 22, 2020

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Comment from Hotel Management

Dec 23, 2020 by Guest Experience Team

Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

4 out of 5
Convenient location and pricing. Room was clean but still out dated.

Posted by on Aug 9, 2020

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Comment from Hotel Management

Aug 10, 2020 by Manager

We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our location and room. We hope to see you again to provide you with an exceptional level of service and hospitality.

4 out of 5
Overall good stay. Polite and friendly staff. Easy to get to.

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 9, 2020 by Manager

I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff. Please do come see us again.

About the Wyndham Garden San Jose Silicon Valley

Location 399 Silicon Valley Boulevard, San Jose, CA 95138

Property Features

Wyndham Garden San Jose Silicon Valley offers its guests a seasonal outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 6000 square feet (557 square meters) and includes a conference center. A nightclub, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Wyndham Garden San Jose Silicon Valley. Self parking is free. This 3.5-star San Jose hotel is smoke free.

  • 207 guestrooms or units
  • 3 levels
  • 2 buildings
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Nightclub
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Blossom Hill Station (Caltrain) (4.1 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Wyndham Garden San Jose Silicon Valley offers 207 accommodations with minibars and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Summit Steakhouse - This steakhouse specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Summit Lounge - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton San-Jose Silicon Valley
  • Four Points Sheraton Silicon
  • Four Points Sheraton Silicon Hotel
  • Four Points Sheraton Silicon Hotel San-Jose Valley
  • Holiday Inn San Jose-Silicon Valley Hotel San Jose
  • Four Points Sheraton San-Jose Silicon Valley Hotel
  • Four Points Sheraton Silicon Valley Hotel
  • Four Points Sheraton Silicon Valley
  • Wyndham Jose Silicon Valley
  • Wyndham Garden San Jose Silicon Valley Hotel
  • Wyndham Garden San Jose Silicon Valley San Jose
  • Wyndham Garden San Jose Silicon Valley Hotel San Jose

You should know

  • The seasonal pool will open May 01 and close October 31.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.