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The Row Hotel, BW Signature Collection

3.0 star property
3-star hotel near Santana Row Shopping Center

Choose dates to view prices

Photo gallery for The Row Hotel, BW Signature Collection

Breakfast area
Reception
Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk
Exterior
Breakfast area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Place, Westfield Valley Fair Shopping Mall
    ‪6 min walk‬
  • Place, Santana Row Shopping Center
    ‪11 min walk‬
  • Place, Winchester Mystery House
    ‪18 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(30 reviews)
  • 210 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(6 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 210 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 210 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 210 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

2 Queen Beds, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee And Tea Maker

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee and Tea Maker

  • Sleeps 2

2 Queen Beds, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Work Space, Mini Fridge

  • Sleeps 4

1 King Bed, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Mini Fridge, Coffee and Tea Maker

  • Sleeps 2

Accessible-1 Queen, Mobility Accessible, Roll in Shower, Grab Bar, Work Desk, Mini Fridge, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll in Shower, Grab Bar, Work Desk, Mini Fridge, Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, 2 Flat Screen Tvs, Living Room, Dining Table, Work Desk, Sofa

  • Sleeps 2

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About the neighborhood

San Jose

In shopping district.You'll find Silicon Valley and Westfield Valley Fair Shopping Mall within a 15-minute walk of this San Jose hotel. Santana Row Shopping Center and SAP Center at San Jose are also within 3 miles (5 km).

What's nearby

  • Westfield Valley Fair Shopping Mall - 6 min walk - 0.4 miles
  • Santana Row Shopping Center - 11 min walk - 0.6 miles
  • San Jose Municipal Rose Garden - 15 min walk - 0.8 miles
  • Santa Clara Valley Medical Center - 18 min walk - 1.0 mile
  • Winchester Mystery House - 18 min walk - 1.0 mile

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬19 min walk
  • ‪Lady M Cake Boutique - ‬10 min walk
  • ‪CoCo Fresh Tea & Juice - ‬19 min walk
  • ‪Maison de Patisserie - ‬19 min walk
  • ‪O'Connor Hospital - ‬8 min walk

About this property

The Row Hotel, BW Signature Collection

3-star hotel near Santana Row Shopping Center
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness center, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • No smoking on site
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Similar properties

Exterior
Holiday Inn Express & Suites San Jose Silicon Valley by IHG
South San Jose
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 801 reviews
$131 nightly
The price is $151
Apr 26 - Apr 27
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Accessibility

  • No elevator

Room amenities

Entertainment

  • 48-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

How close is The Row Hotel, BW Signature Collection to the airport?

The Row Hotel, BW Signature Collection is 6.5 mi (8-min drive) away from the Norman Y. Mineta San Jose Intl. Airport (SJC) airport, the closest popular airport to the property.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of Apr 16, 2026, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on Apr 17, 2026 start from $170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Row Hotel, BW Signature Collection have an airport shuttle?

Airport shuttle services are not available at The Row Hotel, BW Signature Collection.

Does The Row Hotel, BW Signature Collection offer free breakfast?

The Row Hotel, BW Signature Collection does not offer free breakfast.

Is there a casino at The Row Hotel, BW Signature Collection?

No, there is no casino at this hotel, but Casino M8trix (6-min drive) is nearby.

What time is check-in at The Row Hotel, BW Signature Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in costs USD 20 (subject to availability).

Is there free parking at The Row Hotel, BW Signature Collection?

This hotel offers free self parking.

Does The Row Hotel, BW Signature Collection have a pool?

The Row Hotel, BW Signature Collection does not have a pool.

Does The Row Hotel, BW Signature Collection have a spa?

There are no spa services available at this hotel.

How close is The Row Hotel, BW Signature Collection to downtown San Jose?

The Row Hotel, BW Signature Collection is 2.6 mi away from San Jose.

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 306 out of 533 reviews
Rating 8 - Good. 108 out of 533 reviews
Rating 6 - Okay. 55 out of 533 reviews
Rating 4 - Poor. 31 out of 533 reviews
Rating 2 - Terrible. 33 out of 533 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

ANGELIQUE

Stayed 2 nights in Jan 2026

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in /out was great. They are able to meet our special requests. Outreach with technology was very good. Only concern was the “standard” height for some items. As a 5’2” woman, I was not able to properly wash my face nor brush my teeth over the sink. Design was made for much taller people, as the tall sink is set a few inches away from the counter edge. Looks great, but not practical for short people. Parking was convenient. Location is convenient to many highways, shopping and Santana Row.
Stayed 1 night in Jan 2026

10/10 Excellent

jerry

Stayed 2 nights in Dec 2025

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and smelled so good
Stayed 1 night in Dec 2025

10/10 Excellent

Stanley

Stayed 4 nights in Dec 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was easy and secure. Staff was friendly.
Stayed 2 nights in Dec 2025

10/10 Excellent

STEPHEN, LIVERMORE

Liked: Cleanliness, amenities, property conditions & facilities
Nice, friendly, clean walking distance from mall
Stayed 1 night in Dec 2025

10/10 Excellent

Amritpal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy underground parking. Parking felt safe and secure. The rooms are comfortable and clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Kathryn

Stayed 1 night in Dec 2025

10/10 Excellent

Yiran

Stayed 3 nights in Dec 2025

10/10 Excellent

Rashawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Dec 2025

6/10 Okay

Melissa

Business traveler
Liked: Cleanliness
Disliked: Amenities
Wednesday greeted me at the desk upon arrival. Didn’t change tone or expression, not one time out of our 3 encounters throughout my stay. Location was prime for me since I was working at Valley Fair. Room had a faint smell that was unpleasant: But it’s almost like you can get past it in 3 min. Weird. Blue lights and ceiling are a nice touch and bed was comfortable.
Stayed 3 nights in Dec 2025

8/10 Good

ANGELIQUE

Business traveler
Liked: Cleanliness, amenities
The hotel is nice. However, there are a few things that I was not pleased about. One. There is no phone in the room to contact the front desk and when you try to call them through the phone number no one picks up. I tried four times. The other thing I do not like there’s not a bag for dirty clothes in here. And no way to turn the lamp on and off it had to be unplugged. Check-in was a little confusing. I was given a code, but not told to put my hand on the door to open it. I will stay here again, but those are my concerns.
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and only a 15 min walk to Santana Row and the mall!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Dulce

Stayed 4 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
Stayed 1 night in Nov 2025

10/10 Excellent

jerry

Stayed 1 night in Dec 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Not vaccumed under bed a lot of trash. Light bulbs not working. No blankets on bed. I have video if needed
Stayed 1 night in Dec 2025

10/10 Excellent

Kristen

Stayed 1 night in Dec 2025

10/10 Excellent

Toshihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

Skyler

Stayed 1 night in Dec 2025

4/10 Poor

Paul

Business traveler
The room was noisy with constant traffic noise until late at night. The bed was uncomfortable and the room was sparely furnished.
Stayed 1 night in Dec 2025

10/10 Excellent

Luis Antonio, La Habra

Stayed 2 nights in Nov 2025

8/10 Good

Kathryn

Stayed 1 night in Dec 2025