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The Row Hotel, BW Signature Collection

3.0 star property
3-star hotel near Santana Row Shopping Center

Choose dates to view prices

Photo gallery for The Row Hotel, BW Signature Collection

Breakfast area
Exterior
Breakfast area
Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Place, Westfield Valley Fair Shopping Mall
    ‪6 min walk‬
  • Place, Santana Row Shopping Center
    ‪16 min walk‬
  • Place, Winchester Mystery House
    ‪18 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(13 reviews)
  • 210 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(28 reviews)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(6 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

2 Queen Beds, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee And Tea Maker

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Work Space, Mini Fridge, Coffee and Tea Maker

  • Sleeps 2

2 Queen Beds, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Work Space, Mini Fridge

  • Sleeps 4

1 King Bed, Non-Smoking, Deluxe Room, Jetted Tub, Work Desk, Mini Fridge, Coffee and Tea Maker

  • Sleeps 2

Accessible-1 Queen, Mobility Accessible, Roll in Shower, Grab Bar, Work Desk, Mini Fridge, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll in Shower, Grab Bar, Work Desk, Mini Fridge, Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, 2 Flat Screen Tvs, Living Room, Dining Table, Work Desk, Sofa

  • Sleeps 2

Standard King Room-Non-Smoking

  • Sleeps 2

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Exterior

Hyatt Place San Jose Airport

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  • Pool
  • Free airport shuttle
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4.4 out of 5, Excellent, 1,491 reviews
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The price is $127
Jan 24 - Jan 25
Total with taxes and fees
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About the neighborhood

San Jose

In shopping district.Within 2 miles (3 km) of this well-placed hotel, you'll find Santana Row Shopping Center and Winchester Mystery House. Silicon Valley and O'Connor Hospital are also within half a mile (1 km).

What's nearby

  • Westfield Valley Fair Shopping Mall - 6 min walk - 0.4 miles
  • O'Connor Hospital - 6 min walk - 0.4 miles
  • Santana Row Shopping Center - 16 min walk - 0.9 miles
  • Santa Clara Valley Medical Center - 18 min walk - 1.0 mile
  • Winchester Mystery House - 18 min walk - 1.0 mile

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬19 min walk
  • ‪Lady M Cake Boutique - ‬10 min walk
  • ‪CoCo Fresh Tea & Juice - ‬19 min walk
  • ‪O'Connor Hospital - ‬8 min walk
  • ‪Maison de Patisserie - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

3-star hotel near Santana Row Shopping Center
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness center, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • No smoking on site
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Similar properties

Interior
Aloft San Jose Cupertino
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,003 reviews
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The price is $171
Jan 23 - Jan 24
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Accessibility

  • No elevator

Room amenities

Entertainment

  • 48-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. 

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

How close is The Row Hotel, BW Signature Collection to the airport?

The Row Hotel, BW Signature Collection is 6.5 mi (8-min drive) away from the Norman Y. Mineta San Jose Intl. Airport (SJC) airport, the closest popular airport to the property.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of Jan 10, 2026, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on Jan 11, 2026 start from $139.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Row Hotel, BW Signature Collection have an airport shuttle?

Airport shuttle services are not available at The Row Hotel, BW Signature Collection.

Does The Row Hotel, BW Signature Collection offer free breakfast?

The Row Hotel, BW Signature Collection does not offer free breakfast.

Is there a casino at The Row Hotel, BW Signature Collection?

No, there is no casino at this hotel, but Casino M8trix (6-min drive) is nearby.

What time is check-in at The Row Hotel, BW Signature Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in costs USD 20 (subject to availability).

Is there free parking at The Row Hotel, BW Signature Collection?

This hotel offers free self parking.

Does The Row Hotel, BW Signature Collection have a pool?

The Row Hotel, BW Signature Collection does not have a pool.

Does The Row Hotel, BW Signature Collection have a spa?

There are no spa services available at this hotel.

How close is The Row Hotel, BW Signature Collection to downtown San Jose?

The Row Hotel, BW Signature Collection is 2.6 mi away from San Jose.

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 272 out of 478 reviews
Rating 8 - Good. 95 out of 478 reviews
Rating 6 - Okay. 50 out of 478 reviews
Rating 4 - Poor. 29 out of 478 reviews
Rating 2 - Terrible. 32 out of 478 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

STEPHEN, LIVERMORE

Liked: Cleanliness, amenities, property conditions & facilities
Nice, friendly, clean walking distance from mall
Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Stayed 1 night in Sep 2025

8/10 Good

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Inas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fae advertising
Stayed 2 nights in Sep 2025

6/10 Okay

grace

Liked: Property conditions & facilities, room comfort
Called morning od in reaheds to check-in time & bah-drop off. We arrived a little late (3:40pm), amd room was not ready.
Stayed 1 night in Sep 2025

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Roxanne, Oceanside

Liked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that we could walk to Santana Row. It was a nice little hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Citlaly

Stayed 1 night in Sep 2025

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't stay! The hotel was entirely unattended. There were vagrants in the first-floor lobby, people walking around the hallways, the door combination wouldn't work, and worse, the receptionist was virtual. I did not feel safe in that hotel. Anytime you have a hotel with no receptionist or management, you're asking for trouble. Never again!
Stayed 1 night in Sep 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Pirthi

Traveled with family
Disliked: Property conditions & facilities, room comfort
They had a couple problems in the bathroom one of the soup dispenser wasn’t working and TV has no volume. Thank you. Just suggestion. I believe feedback always help improve business. Everything else was good. Service was great little bit pro thank you so much.
Stayed 1 night in Sep 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Agustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Ruijue

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

David

Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

David

Stayed 1 night in Aug 2025

10/10 Excellent

Naohiro

Stayed 1 night in Sep 2025

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super comfy bed. Clean rooms.
Stayed 1 night in Sep 2025

10/10 Excellent

Ursula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Ursula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the one night stay Efficient clean and comfy and friendly
Stayed 1 night in Aug 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Virtual check in, 10 min walk to Westfields Mall, small but clean hotel near San Jose airport.
Stayed 1 night in Aug 2025

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean and close to the mall!
Stayed 1 night in Aug 2025