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The Row Hotel, BW Signature Collection

3.0 star property
3-star hotel near Santana Row Shopping Center

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Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Breakfast area
Lobby sitting area
Exterior
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory foam beds, individually decorated, individually furnished, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Santana Row Shopping Center
    ‪17 min walk‬
  • Winchester Mystery House
    ‪2 min drive‬
  • SAP Center at San Jose
    ‪5 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory foam beds, individually decorated, individually furnished, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 210 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Lobby

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includes taxes & fees
$183 per night
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About the neighborhood

San Jose

In shopping district.You'll find Santana Row Shopping Center and SAP Center at San Jose within 3 miles (5 km) of this San Jose hotel. Also, Westfield Valley Fair Shopping Mall is within half a mile (1 km) and San Jose Municipal Rose Garden is within 2 miles (3 km).

What's nearby

  • Santana Row Shopping Center - 17 min walk - 0.9 miles
  • Winchester Mystery House - 2 min drive - 1.3 miles
  • PayPal Park - 5 min drive - 3.4 miles
  • SAP Center at San Jose - 5 min drive - 2.7 miles
  • San Jose McEnery Convention Center - 5 min drive - 2.8 miles

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Sharetea - ‬19 min walk
  • ‪Pinkberry - ‬20 min walk
  • ‪Ruby Thai Kitchen - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

3-star hotel near Santana Row Shopping Center
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness center, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • No smoking on site
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Accessibility

  • No elevator

Room amenities

Entertainment

  • 48-inch smart TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. 

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

How close is The Row Hotel, BW Signature Collection to the airport?

The Row Hotel, BW Signature Collection is 6.5 mi (8-min drive) away from the Norman Y. Mineta San Jose Intl. Airport (SJC) airport, the closest popular airport to the property.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of Apr 25, 2025, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on May 2, 2025 start from $149.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Row Hotel, BW Signature Collection have an airport shuttle?

Airport shuttle services are not available at The Row Hotel, BW Signature Collection.

Does The Row Hotel, BW Signature Collection offer free breakfast?

The Row Hotel, BW Signature Collection does not offer free breakfast.

Is there a casino at The Row Hotel, BW Signature Collection?

No, there is no casino at this hotel, but Casino M8trix (6-min drive) is nearby.

What time is check-in at The Row Hotel, BW Signature Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in costs USD 20 (subject to availability).

Is there free parking at The Row Hotel, BW Signature Collection?

This hotel offers free self parking.

Does The Row Hotel, BW Signature Collection have a pool?

The Row Hotel, BW Signature Collection does not have a pool.

Does The Row Hotel, BW Signature Collection have a spa?

There are no spa services available at this hotel.

How close is The Row Hotel, BW Signature Collection to downtown San Jose?

The Row Hotel, BW Signature Collection is 2.6 mi away from San Jose.

The Row Hotel, BW Signature Collection Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 176 out of 318 reviews
Rating 8 - Good. 63 out of 318 reviews
Rating 6 - Okay. 35 out of 318 reviews
Rating 4 - Poor. 19 out of 318 reviews
Rating 2 - Terrible. 25 out of 318 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Sacramento

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms here are are super modern and REALLY cool looking, one of ours had blue LEDs in the fancy ceiling, the whole place is gorgeous. Super clean, all the staff were hella nice, I'd expect a place like this to be waaaay more than the $150ish a night we spent. We're in town a few times a year, def be trying to stay here whenever we can.
Stayed 1 night in Mar 2025

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, amenities
Worried about my car all night - very sketchy person rode by on a bike and stopped as I was unpacking my car - which had alot of things in it. Virtual checkin was hard and unpleasant. Very cold noisy floor. Noise road outside. Very poor breakfast. Ran out of food. Water emprt. Hard to understand how can be rated so high and cost so much for such low quality.
Stayed 1 night in Feb 2025

10/10 Excellent

Thy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area , staffs are very friendly highly recommended
Stayed 1 night in Jan 2025

8/10 Good

Jimmy-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Kavindra

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
This place is brand new, so people were still working. I can still smell the paint. But the check in kiosk was terrible!
Stayed 1 night in Jan 2025

2/10 Terrible

HOSSEIN

Stayed 1 night in Dec 2024

10/10 Excellent

Vera

Stayed 1 night in Nov 2024

10/10 Excellent

Jeanette C

Stayed 1 night in Dec 2024

2/10 Terrible

Regina

Stayed 1 night in Dec 2024

8/10 Good

Ursula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy affordable easy parking . Nice breakfast The only thing was lamps in room did not work x2 which I like for reading before sleep and softer then ceiling harsh light . But other then that wonderful place to stay
Stayed 1 night in Dec 2024

10/10 Excellent

Edith

Traveled with family
Nice and comfy 👌
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the decoration, the cleanliness of the room and the nice staff
Stayed 2 nights in Dec 2024

6/10 Okay

ENEIDA

Stayed 1 night in Dec 2024

10/10 Excellent

Travis

Stayed 1 night in Dec 2024

4/10 Poor

Tess

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Gabriel, Elk Grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Very polite staff. Nice room. Great breakfast. Will definitely come back
Stayed 1 night in Dec 2024

4/10 Poor

Jenny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a leaky sink and they sent a housekeeper who wiped up the suds on the floor and said no, it's not leaking and then said she would come back. I tried the sink again and of course it leaked AGAIN. Took 45 minutes to get this resolved and they have no one actually on site working the front desk. I would not stay here again. Also extremely noisy. You can hear people in the next room who are just talking at a normal level and people out front. A lot of street noise comes in.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the blue neon lights at the top give a nice touch.
Stayed 1 night in Dec 2024

8/10 Good

Suzanne

Stayed 1 night in Dec 2024

4/10 Poor

Meashell, San Pedro

Business traveler, Traveled with family
Disliked: Staff & service, amenities
.
Stayed 1 night in Dec 2024

6/10 Okay

Melodie, Seattle

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was via remote kiosk; room sink didn't have hot water, and last day had to move to another room due to an extremely strong acetone smell. Won't be staying there again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Brian

Stayed 1 night in Nov 2024