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Hotel Valencia Santana Row

4-star property
355 Santana Row, San Jose, CA 1-855-201-7819
4.4 out of 5
Excellent!
See all 9 travelocity Reviews

"Beds are old and not comfortable " More

By a verified traveler on Mon 21 Mar 2022

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Hotel Description

4-star Mediterranean hotel near Santana Row Shopping Center

Near the airport

With a stay at this San Jose hotel, you'll be well placed to visit Santana Row Shopping Center and Winchester Mystery House, both within half a mile (1 km). Also, Westfield Valley Fair Shopping Mall is within half a mile (1 km) and O'Connor Hospital is within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the a rooftop terrace and perks like free parking.

Traditional Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$342* Per night/room Sep 29 - Sep 30

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed (Communication Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Valencia Santana Row ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Valencia Santana Row

Everyone (6) Couples (3)
4 out of 5
Beds are old and not comfortable

Posted by , from Fortuna on Mar 21, 2022

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Comment from Hotel Management

Mar 21, 2022 by Grace S

Thank you for your feedback.

5 out of 5
We enjoyed our stay. Staff was very friendly.

Posted by , from El Prado on Jan 21, 2022

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Comment from Hotel Management

Jan 23, 2022 by Allan C

Thank you so much for the great review! We're glad you enjoyed your stay and will share this comment card with our service team. We hope to see you again soon.

4 out of 5

Posted by on Oct 16, 2021

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5 out of 5

Posted by on Apr 9, 2021

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Comment from Hotel Management

Apr 27, 2021 by Allan C

Thank you for your rating. We’re so glad you enjoyed your stay and hope to see you again soon!

4 out of 5

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 16, 2021 by Allan C

Thank you for your rating. We hope you enjoyed your overall stay and hope to see you again soon.

5 out of 5

Posted by on Oct 3, 2020

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Comment from Hotel Management

Oct 5, 2020 by Grace S

Thank you for your great review of our hotel.

3 out of 5
Hallways and room had very low light. Upon check in the receptionist was not friendly nor told us about any amenities or specialty without us asking.

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 24, 2020 by Allan C

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please be assured we will be sharing this feedback with our Front Office team.

5 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 9, 2019 by Allan C

Thank you for taking time to rate your recent stay. So happy you enjoyed your time at Hotel Valencia and Santana Row!

5 out of 5

Posted by on Mar 18, 2019

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Comment from Hotel Management

Apr 9, 2019 by Allan C

Thank you for the excellent rating! We're so glad you enjoyed your stay and will look forward to seeing you again soon

About the Hotel Valencia Santana Row

Location 355 Santana Row, San Jose, CA 95128

Renovations + Closures

The following facilities are closed on Sunday:

  • Bar/lounge

Property Features

Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center, 3 meeting rooms, and limo/town car service. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Valencia Santana Row. You'll have access to the health club at a partner property. Parking is available for a fee. This Mediterranean San Jose hotel is smoke free.

  • 215 guestrooms or units
  • 5 levels
  • Built in 2003
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free long-term parking , Valet parking (surcharge)

Transport

  • Train station: Santa Clara Station (4.9 km / 3.1 mi)
  • Parking: Free extended parking; valet parking available for a surcharge

Room Amenities

Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 9:00 AM.

Hotel Valencia Santana Row has a restaurant on site.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Guests are provided with hand sanitizer and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 for adults and USD 15 for children
  • Valet parking fee: USD 45 per night
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Valencia
  • Hotel Valencia Santana Row
  • Hotel Valencia Santana Row San Jose
  • Santana Row Hotel
  • Santana Row Valencia
  • Santana Row Valencia Hotel
  • Valencia Hotel Santana Row
  • Valencia Santana Row
  • Valencia Santana Row Hotel
  • Valencia Santana Row San Jose
  • Valencia Santana Row San Jose
  • Hotel Valencia Santana Row Hotel
  • Hotel Valencia Santana Row San Jose
  • Hotel Valencia Santana Row Hotel San Jose

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.