"Hallways and room had very low light. Upon check in the receptionist was not friendly nor told us about any amenities or specialty without us asking. " More
Near the airport
With a stay at this San Jose hotel, you'll be steps from Santana Row Shopping Center and within a 10-minute walk of Winchester Mystery House. Also, Westfield Valley Fair Shopping Mall is within half a mile (1 km) and Santa Clara University is within 3 miles (5 km).
Renovated in 2018
This hotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 3 conference rooms, business center, and valet parking. Enjoy the a rooftop terrace and perks like free parking and free WiFi.
Luxe linens, free WiFi
In addition to free WiFi, the 215 guestrooms offer 24-hour room service and TVs. Minibars, premium bedding, and coffee/tea makers are also available.
Oct 5, 2020 by Grace S
Thank you for your great review of our hotel.
Jan 24, 2020 by Allan C
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please be assured we will be sharing this feedback with our Front Office team.
Apr 9, 2019 by Allan C
Thank you for taking time to rate your recent stay. So happy you enjoyed your time at Hotel Valencia and Santana Row!
Apr 9, 2019 by Allan C
Thank you for the excellent rating! We're so glad you enjoyed your stay and will look forward to seeing you again soon
Jan 24, 2019 by Justin L
Thank you for the great review. We hope you enjoyed your overall stay and hope to see you again soon.
Aug 8, 2018 by Allan C
Thank you for taking the time to share your feedback. So glad you enjoyed your brief stay with us. We hope to welcome you back to our hotel very soon!
Feb 20, 2018 by Allan C
Thank you for taking time to review your recent weekend stay and for recommending our accomodations. So happy you enjoyed your time at Hotel Valencia and Santana Row!
Mar 2, 2016 by Bonnie
Thank you for your great feedback! Sincerely, Bonnie Best, General Manager
Nov 4, 2015 by Bonnie
Dear Sue, Thank you for your comment review of your experience. We hope you will have the opportunity to return again soon. Sincerely, Bonnie Best, General Manager
The following facilities are closed on Sunday:
Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and limo/town car service are available. There are 3 meeting rooms available. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Valencia Santana Row. You'll have access to the health club at a partner property. Parking is available for a fee. A complete renovation of Hotel Valencia Santana Row was completed in October 2018. This Mediterranean San Jose hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free long-term parking , Valet parking (surcharge)
Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, refrigerators, and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 9:00 AM.
Hotel Valencia Santana Row has a restaurant on site.
Late night fare is available from 24-hour room service.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.