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4.5 out of 5

"Hallways and room had very low light. Upon check in the receptionist was not friendly nor told us about any amenities or specialty without us asking. " More

By a verified traveler on Sun 05 Jan 2020

Hotel Description

4-star hotel near Winchester Mystery House

Near the airport

A stay at this The Villas hotel places you steps from Santana Row Shopping Center and within a 10-minute walk of Winchester Mystery House. Also, Westfield Valley Fair Shopping Mall is within half a mile (1 km) and San Jose Municipal Rose Garden is within 2 miles (3 km).

Free perks

This hotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the a rooftop terrace and free perks like buffet breakfast and parking.

Luxe linens, free WiFi

In addition to free WiFi, the 213 guestrooms offer 24-hour room service and TVs. Minibars, premium bedding, and coffee/tea makers are also available.

Traditional Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$199* Per night/room Feb 21 - Feb 22

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Valencia Santana Row ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Valencia Santana Row

Everyone (8) Couples (1)
3 out of 5
Hallways and room had very low light. Upon check in the receptionist was not friendly nor told us about any amenities or specialty without us asking.

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 24, 2020 by Allan C

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please be assured we will be sharing this feedback with our Front Office team.

5 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 9, 2019 by Allan C

Thank you for taking time to rate your recent stay. So happy you enjoyed your time at Hotel Valencia and Santana Row!

5 out of 5

Posted by on Mar 18, 2019

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Comment from Hotel Management

Apr 9, 2019 by Allan C

Thank you for the excellent rating! We're so glad you enjoyed your stay and will look forward to seeing you again soon

4 out of 5
Right in the heart of upscale shopping lots of great restaurants to choose from

Posted by on Jan 21, 2019

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Comment from Hotel Management

Jan 24, 2019 by Justin L

Thank you for the great review. We hope you enjoyed your overall stay and hope to see you again soon.

5 out of 5
We were only there for one night but it was excellent to be walking distance to great restaurants. The hotel has a great rooftop bar and above average free breakfast.

Posted by on Jul 30, 2018

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Comment from Hotel Management

Aug 8, 2018 by Allan C

Thank you for taking the time to share your feedback. So glad you enjoyed your brief stay with us. We hope to welcome you back to our hotel very soon!

5 out of 5

High Class Accomodations

Pros: The location and the amenities
Cons: I cannot think of anything to improve
Location: Santana Row is great for shopping eating.
The Hotel was very elegant. Pairing that with the location within Santana Row and this hotel is a prime location to retreat to for the weekend within San Jose. I would highly recommend this hotel and will definitely book it again.

Posted by , from Clovis on Feb 19, 2018

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Comment from Hotel Management

Feb 20, 2018 by Allan C

Thank you for taking time to review your recent weekend stay and for recommending our accomodations. So happy you enjoyed your time at Hotel Valencia and Santana Row!

5 out of 5

Family Vacation

Pros: Location
Location: Shopping - Dinning - Theater - airport
Our first time to San Jose - the hotel is convenient to the airport - right on Santana Row for shopping and we had a wonderful experience

Posted by on Dec 29, 2015

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Comment from Hotel Management

Mar 2, 2016 by Bonnie

Thank you for your great feedback! Sincerely, Bonnie Best, General Manager

5 out of 5

Great hotel right inthemiddle of the Santana shopp

Pros: Lovely European flavor and very nice breakfast included.
Cons: Loud dance music on weekends,but ends at 10pm.
Location: Fabulous shopping at Santana Row and Valley Fair next door.
All of the employees at the hotel were very nice and efficient

Posted by , from SanDiego on Aug 31, 2015

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Comment from Hotel Management

Nov 4, 2015 by Bonnie

Dear Sue, Thank you for your comment review of your experience. We hope you will have the opportunity to return again soon. Sincerely, Bonnie Best, General Manager

4 out of 5

Nice hotel, location

We actually had our phone stolen while at the bar in the hotel so nice hotel, bad experience

Posted by on Jun 22, 2015

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3 out of 5

it's ok

Well... the hotel is in nice location. It is nice inside. They have soak in baths only in suits. In traditional rooms - only quiet old shower. Room was nice, but there was a very strange smell in it. One of the very big disadvantages of this hotel is abcence of sound isolation. When people pass by your room, it is like someone passes in your room. And Sunday morning they started cleaning other rooms, so I could hear the vacuum and it woke me up. The breakfast was very poor in choice and almost uneatable. They had half raw omlette, not very well cooked sosages, uneatable blinz with cheese and few kinds of cheese. So we ended up trying everything, but since it was not possible to eat, we ate bagels (since they didn't have even croissans!). The swimming pool and hot tubs looked very clean and water was very warm. Pay attention, that both are uncovered! Fitness room is very small, but you have about 10 pieces of equipment. Valet parking costs you $20! we called for our car 20 minutes before leaving the room and waited for about 20 more minutes outside. So when you come - go for self parking - it is for free and you get your car when you need it. Santana Row is a street where most of shops and restaurants are situated, and it is very nice. So in general, hotel is ok, but not for 4 stars.

Posted by on Mar 8, 2009

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About the Hotel Valencia Santana Row

Location 355 Santana Row, San Jose, CA 95128

Property Features

Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekdays. WiFi is free in public spaces. Business amenities include a business center, limo/town car service, and a meeting room. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Hotel Valencia Santana Row. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star San Jose hotel.

  • 213 guestrooms or units
  • 5 levels
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Valet parking (surcharge)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (9.7 km / 6 mi)
  • Train station: San Jose College Park Station (5.7 km / 3.5 mi)
  • Parking: Free extended parking; valet parking available for a surcharge

Room Amenities

Hotel Valencia Santana Row offers 213 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, refrigerators, and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast on weekdays from 6:00 AM to 9:00 AM.

Hotel Valencia Santana Row has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 26 per night
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Valencia
  • Hotel Valencia Santana Row
  • Hotel Valencia Santana Row San Jose
  • Santana Row Hotel
  • Santana Row Valencia
  • Santana Row Valencia Hotel
  • Valencia Hotel Santana Row
  • Valencia Santana Row
  • Valencia Santana Row Hotel
  • Valencia Santana Row San Jose
  • Valencia Santana Row San Jose
  • Hotel Valencia Santana Row Hotel
  • Hotel Valencia Santana Row San Jose
  • Hotel Valencia Santana Row Hotel San Jose

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/San-Jose-Hotels-Hotel-Valencia-Santana-Row.h894638-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.