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Hotel Valencia Santana Row

4-star property
355 Santana Row, San Jose, CA 1-855-201-7819

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4.7 out of 5
Exceptional!
See all 9 Travelocity Reviews

"Hallways and room had very low light. Upon check in the receptionist was not friendly nor told us about any amenities or specialty without us asking. " More

By a verified traveler on Sun 05 Jan 2020

Points Of Interest

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Hotel Description

4-star Mediterranean hotel near Winchester Mystery House

Near the airport

With a stay at this San Jose hotel, you'll be steps from Santana Row Shopping Center and within a 10-minute walk of Winchester Mystery House. Also, Westfield Valley Fair Shopping Mall is within half a mile (1 km) and Santa Clara University is within 3 miles (5 km).

Renovated in 2018

This hotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 3 conference rooms, business center, and valet parking. Enjoy the a rooftop terrace and perks like free parking and free WiFi.

Luxe linens, free WiFi

In addition to free WiFi, the 215 guestrooms offer 24-hour room service and TVs. Minibars, premium bedding, and coffee/tea makers are also available.

Traditional Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$179* Per night/room Mar 12 - Mar 13

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Valencia Santana Row ratings based on 9 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Valencia Santana Row

Everyone (8) Couples (1)
5 out of 5

Posted by on Oct 3, 2020

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Comment from Hotel Management

Oct 5, 2020 by Grace S

Thank you for your great review of our hotel.

3 out of 5
Hallways and room had very low light. Upon check in the receptionist was not friendly nor told us about any amenities or specialty without us asking.

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 24, 2020 by Allan C

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please be assured we will be sharing this feedback with our Front Office team.

5 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 9, 2019 by Allan C

Thank you for taking time to rate your recent stay. So happy you enjoyed your time at Hotel Valencia and Santana Row!

5 out of 5

Posted by on Mar 18, 2019

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Comment from Hotel Management

Apr 9, 2019 by Allan C

Thank you for the excellent rating! We're so glad you enjoyed your stay and will look forward to seeing you again soon

4 out of 5
Right in the heart of upscale shopping lots of great restaurants to choose from

Posted by on Jan 21, 2019

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Comment from Hotel Management

Jan 24, 2019 by Justin L

Thank you for the great review. We hope you enjoyed your overall stay and hope to see you again soon.

5 out of 5
We were only there for one night but it was excellent to be walking distance to great restaurants. The hotel has a great rooftop bar and above average free breakfast.

Posted by on Jul 30, 2018

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Comment from Hotel Management

Aug 8, 2018 by Allan C

Thank you for taking the time to share your feedback. So glad you enjoyed your brief stay with us. We hope to welcome you back to our hotel very soon!

5 out of 5

High Class Accomodations

Pros: The location and the amenities
Cons: I cannot think of anything to improve
Location: Santana Row is great for shopping eating.
The Hotel was very elegant. Pairing that with the location within Santana Row and this hotel is a prime location to retreat to for the weekend within San Jose. I would highly recommend this hotel and will definitely book it again.

Posted by , from Clovis on Feb 19, 2018

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Comment from Hotel Management

Feb 20, 2018 by Allan C

Thank you for taking time to review your recent weekend stay and for recommending our accomodations. So happy you enjoyed your time at Hotel Valencia and Santana Row!

5 out of 5

Family Vacation

Pros: Location
Location: Shopping - Dinning - Theater - airport
Our first time to San Jose - the hotel is convenient to the airport - right on Santana Row for shopping and we had a wonderful experience

Posted by on Dec 29, 2015

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Comment from Hotel Management

Mar 2, 2016 by Bonnie

Thank you for your great feedback! Sincerely, Bonnie Best, General Manager

5 out of 5

Great hotel right inthemiddle of the Santana shopp

Pros: Lovely European flavor and very nice breakfast included.
Cons: Loud dance music on weekends,but ends at 10pm.
Location: Fabulous shopping at Santana Row and Valley Fair next door.
All of the employees at the hotel were very nice and efficient

Posted by , from SanDiego on Aug 31, 2015

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Comment from Hotel Management

Nov 4, 2015 by Bonnie

Dear Sue, Thank you for your comment review of your experience. We hope you will have the opportunity to return again soon. Sincerely, Bonnie Best, General Manager

About the Hotel Valencia Santana Row

Location 355 Santana Row, San Jose, CA 95128

Renovations + Closures

The following facilities are closed on Sunday:

  • Bar/lounge

Property Features

Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and limo/town car service are available. There are 3 meeting rooms available. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Valencia Santana Row. You'll have access to the health club at a partner property. Parking is available for a fee. A complete renovation of Hotel Valencia Santana Row was completed in October 2018. This Mediterranean San Jose hotel is smoke free.

  • 215 guestrooms or units
  • 5 levels
  • Built in 2003
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Valet parking (surcharge)

Transport

  • Airport: Norman Y. Mineta San Jose Intl. Airport (SJC) (11.4 km / 7.1 mi)
  • Train station: Santa Clara Station (5.3 km / 3.3 mi)
  • Parking: Free extended parking; valet parking available for a surcharge

Room Amenities

Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, refrigerators, and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 9:00 AM.

Hotel Valencia Santana Row has a restaurant on site.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 8 for adults and USD 15 for children (approximately)
  • Valet parking fee: USD 35 per night
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Valencia
  • Hotel Valencia Santana Row
  • Hotel Valencia Santana Row San Jose
  • Santana Row Hotel
  • Santana Row Valencia
  • Santana Row Valencia Hotel
  • Valencia Hotel Santana Row
  • Valencia Santana Row
  • Valencia Santana Row Hotel
  • Valencia Santana Row San Jose
  • Valencia Santana Row San Jose
  • Hotel Valencia Santana Row Hotel
  • Hotel Valencia Santana Row San Jose
  • Hotel Valencia Santana Row Hotel San Jose

You should know

  • Pool access is available 24-hours a day.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.