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Hotel Valencia Santana Row

4.0 star property
4-star Mediterranean hotel near SAP Center at San Jose

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Photo gallery for Hotel Valencia Santana Row

Rooftop terrace
Exterior
Lobby
Dining
Street view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
355 Santana Row, San Jose, CA, 95128
  • Place, Santana Row Shopping Center
    ‪1 min walk‬
  • Place, Westfield Valley Fair Shopping Mall
    ‪5 min walk‬
  • Place, Winchester Mystery House
    ‪5 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪9 min drive‬

Room options

View all photos for Traditional Double Room

Traditional Double Room | Premium bedding, minibar, in-room safe, desk

Traditional Double Room

8.8 out of 10
Excellent
(17 reviews)
  • City view
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(9 reviews)
  • Valley view
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

9.8 out of 10
Exceptional
(14 reviews)
  • City view
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Communication Room)

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed (Communication Room)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

San Jose

Near the airport.You'll be steps from Santana Row Shopping Center and a 5-minute walk from Westfield Valley Fair Shopping Mall with a stay at this well-placed hotel. Winchester Mystery House and Silicon Valley are also within half a mile (1 km).

What's nearby

  • Santana Row Shopping Center - 1 min walk - 0.0 miles
  • Westfield Valley Fair Shopping Mall - 5 min walk - 0.3 miles
  • Winchester Mystery House - 5 min walk - 0.3 miles
  • Santa Clara Valley Medical Center - 2 min drive - 1.4 miles
  • San Jose Municipal Rose Garden - 3 min drive - 1.6 miles

Getting around

  • Hamilton Station - 4 min drive
  • San Jose College Park Station - 6 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 17 min drive

Restaurants

  • ‪Eataly - ‬6 min walk
  • ‪Capital One Café - ‬6 min walk
  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Joey Restaurants - ‬6 min walk
  • ‪Left Bank Brasserie - ‬1 min walk

About this property

Hotel Valencia Santana Row

4-star Mediterranean hotel near SAP Center at San Jose
Hotel Valencia Santana Row offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, 3 meeting rooms, and limo/town car service. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Valencia Santana Row. You'll have access to the health club at a partner property. Parking is available for a fee.

This Mediterranean San Jose hotel is smoke free.

  • 215 guestrooms or units
  • 5 levels
  • Built in 2003
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered valet parking on site (USD 59.54 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:00 AM for a fee: USD 8 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch TV with premium channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 2 (weight limit: 70 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 for adults and USD 15 for children
  • Covered valet parking fee: USD 59.54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Valencia
Hotel Valencia Santana Row
Hotel Valencia Santana Row San Jose
Santana Row Hotel
Santana Row Valencia
Santana Row Valencia Hotel
Valencia Hotel Santana Row
Valencia Santana Row
Valencia Santana Row Hotel
Valencia Santana Row San Jose
Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel
Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel San Jose

Frequently asked questions

How close is Hotel Valencia Santana Row to the airport?

Hotel Valencia Santana Row is 6.2 mi (17-min drive) away from the Norman Y. Mineta San Jose Intl. Airport (SJC) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Valencia Santana Row?

As of Apr 21, 2026, prices found for a 1-night stay for 2 adults at Hotel Valencia Santana Row on May 9, 2026 start from $378, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Valencia Santana Row have an airport shuttle?

Airport shuttle services are not available at Hotel Valencia Santana Row.

Does Hotel Valencia Santana Row offer free breakfast?

Free breakfast isn’t provided at Hotel Valencia Santana Row, but cooked-to-order breakfast is offered for a fee of USD 8 for adults and USD 15 for children. It's available every day from 6:00 AM to 9:00 AM.

Is there a casino at Hotel Valencia Santana Row?

No, there is no casino at this hotel, but Casino M8trix (8-min drive) is nearby.

What time is check-in at Hotel Valencia Santana Row?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

Is there free parking at Hotel Valencia Santana Row?

Free parking is not available at this hotel. Valet parking is available for USD 59.54 per night.

Does Hotel Valencia Santana Row have a pool?

Hotel Valencia Santana Row features an outdoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does Hotel Valencia Santana Row have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Valencia Santana Row have a spa?

There are no spa services available at this hotel.

How close is Hotel Valencia Santana Row to downtown San Jose?

Hotel Valencia Santana Row is 3.2 mi away from San Jose.

Hotel Valencia Santana Row Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 725 out of 1006 reviews
Rating 8 - Good. 151 out of 1006 reviews
Rating 6 - Okay. 75 out of 1006 reviews
Rating 4 - Poor. 19 out of 1006 reviews
Rating 2 - Terrible. 36 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Steven

The security was helpful in the check in process.
Stayed 1 night in Jan 2026

6/10 Okay

Jean Anne

Stayed 1 night in Jan 2026

10/10 Excellent

SIERRA

Stayed 1 night in Jan 2026

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great property, but behind the times for Silicon Valley. Plugs, No USB ports, limited plugs, TV remote out of battery, marginal coffee maker.
Stayed 1 night in Jan 2026

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Awesome hotel in a great location.
Stayed 2 nights in Jan 2026

8/10 Good

Aleksandr

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was pretty good. The room was clean and the staff were very courteous. The particular room we had was next to a staff access door and it was a little loud with people going in and out late into the night and early morning, but other than that a good price for the room we had.
Stayed 1 night in Jan 2026

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities
The room was clean and spacious, but showed age. As we lived in the area in the past we know when the hotel was opened and went to the hotel restaurant several times. It has been for more than 20 years and it needs upgrades. The area is the most popular place for people to shop and dine. Very famous Valley Fair Shopping mall with upscale stores is cross the street. Hotel Valencia is located in Santana Row that is another location for shopping and dining. Winchester Mystery House is short walking distance as well. The staff is very friendly and nice.
Stayed 1 night in Jan 2026

10/10 Excellent

George

Stayed 1 night in Jan 2026

6/10 Okay

Todd

Stayed 2 nights in Dec 2025

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Always a good time in Santa row
Stayed 1 night in Dec 2025

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2025

6/10 Okay

Tammy

Stayed 1 night in Dec 2025

10/10 Excellent

Marlys

Stayed 1 night in Dec 2025

10/10 Excellent

Darby

Stayed 1 night in Dec 2025

10/10 Excellent

Deborah

Stayed 2 nights in Dec 2025

10/10 Excellent

Carmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Dec 2025

10/10 Excellent

Dominic

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. Exceeded expectations on all front. The room was perfect, staff was fantastic, food and beverage was top notch.
Stayed 2 nights in Oct 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

6/10 Okay

Christina

Liked: Cleanliness, staff & service
Location is great. The service was great. But the room they gave me was not designed for a normal person. The hotel seems high end but outdated. The whole place is carpeted and not the kind that's easy to roll suitcases on. I think they gave me a room for guests in wheelchairs. The bathroom was a pain to use. There's no counter space, no storage space, the towel bar is like 8ft from the shower / 7ft from the sink, the shower heard is only about 5' high so you have to sit on the detachable accessibility seat to shower, and no bathroom trashcan. Even when you first get the room, all your towels are on the bed. I would stay again but I'd have to ask if all their rooms are like that or if I we unlucky. If they're all like that, I might reconsider cause it takes away from the relaxation.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jose l

Stayed 1 night in Nov 2025

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Best location, great clean rooms, loved the Resturant and bar
Stayed 2 nights in Nov 2025

10/10 Excellent

Mark

Stayed 1 night in Dec 2025

10/10 Excellent

Rafael

Stayed 1 night in Dec 2025

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff was lovely, hotel was clean and comfortable. Didn’t stay long enough to use the amenities but the convenience of location was great.
Stayed 1 night in Dec 2025

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2025