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4.2 out of 5

"Dolce Hayes is a great weekend getaway location. It has old world charm with all the modern amenities " More

By a verified traveler on Sun 10 Jun 2018

Hotel Description

4-star romantic hotel in South San Jose

In suburbs

Your stay at this South San Jose hotel places you within 6 miles (10 km) of Kelley Park and Santa Clara County Fairgrounds. History Park and Electric Light Tower are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, cable TV

Featuring conveniences like refrigerators and coffee/tea makers, the 214 guestrooms offer free WiFi and free wired Internet, as well as cable TV. Room service, hair dryers, and safes are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$112 per night

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite (Parlor)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hayes Mansion ratings based on 29 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hayes Mansion

Everyone (10) Couples (2) Family (3)
2 out of 5
The hotel is pretty outdated. The photos sell it as a historic updated property but it lacks all the basic amenities of a hotel. No bell man, not a thorough check-in, confusing hallways with limited signage, weird rooms. The beds are nice and so are the linens. Limited parking outside as well. Had to walk a far distance from my car to the hotel late at night after a concert.

Posted by on Jun 14, 2019

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5 out of 5
All excellent 👍the room the check in smooth and Friendly only the parking was a bit of a problem near your room when there is a function where use of property

Posted by on May 29, 2019

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4 out of 5
Like the historical aspect and parlor room. However, also noticed quite a range in pricing for the same room over a period of two months. We paid toward the higher end of pricing until rates soared in the last week, as more events in San Jose brought higher demand. Thought that the room would be outfitted with the amenities listed. Had to contact the front office three times to bring bedding for the sofa bed, used my own pillow and other from the queen bed. No wash cloths--too late for a fourth call to housekeeping. Had to ask for regular, caffeinated coffee, as there was only tea and decaf. Wished we could have enjoyed the facility more, but had to check-in late after a golf tournament and leave before 7 AM the next morning.

Posted by on May 15, 2019

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5 out of 5

Posted by on Apr 23, 2019

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Comment from Hotel Management

Apr 27, 2019 by Nick M. Guest Services

Thank you for choosing the Hayes Mansion and for sharing this 5/5 review of your stay. We hope to welcome you again soon!

5 out of 5
Pleasantly surprised. Breakfast was excellent. Parking was difficult to find near our building.

Posted by , from Niagara Falls on Oct 23, 2018

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Comment from Hotel Management

Nov 3, 2018 by Guest Services Team

Thank you for your recent at Dolce Hayes Mansion!

5 out of 5
It was a wonderful experience, will highly recommend it. I actually left my reading glasses behind in the bedroom and was unable to collect them. So they very kindly will post them to Ireland for me.

Posted by , from Dublin on Sep 18, 2018

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Comment from Hotel Management

Sep 18, 2018 by Guest Services Team

Thank you so much for staying at Dolce Hayes Mansion, we're delighted to hear you had a wonderful time. We wish you safe travels, and we hope we can welcome you back next time you are in San Jose!

5 out of 5
Dolce Hayes is a great weekend getaway location. It has old world charm with all the modern amenities

Posted by on Jun 10, 2018

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Comment from Hotel Management

Jun 10, 2018 by The Dolce Hayes Team

Thank you for your 5 Star review!

3 out of 5

1 night stay

Pros: Thought room was to be in the old mansion, but got room off of the ballroom.
Cons: Teach the staff that they are in the SERVICE industry.
Location: Not far from downtown but was located in a residential area.
Facility was interesting. Hotel staff gave you the impression that you were an annoyance and they were not knowledgable nor were they particularly interested in helping you.

Posted by , from FL on Jun 10, 2018

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Comment from Hotel Management

Jun 10, 2018 by The Dolce Hayes Team

Thank you for your feedback.

3 out of 5

Price adjustment

Made reservation two days prayer to arrival date. On the day we were leaving for arrival, I was checking my email and received a message that the rate was $20 lower. They would not adjust the rate to the lower amount.

Posted by on Nov 21, 2017

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Comment from Hotel Management

Nov 30, 2017 by The Dolce Hayes Team

Thank you for your feedback.

5 out of 5

Beautiful grounds

Loved the hotel, room was lovely I'll definitely stay again.

Posted by on May 25, 2017

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Property Features

Hayes Mansion offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 33000 square feet (3066 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hayes Mansion. Self parking is free. Smoking is allowed in designated areas at this 4-star San Jose hotel.

  • 214 guestrooms or units
  • 3 levels
  • 3 buildings
  • 33000 sq ft of conference space
  • 3066 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (17.8 km / 11.1 mi)
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Hayes Mansion offers 214 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Premium cable television is provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This San Jose hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Silver Creek Restaurant - Overlooking the garden, this restaurant serves breakfast, brunch, and lunch. A children's menu is available.

Palm Plaza Lounge - Overlooking the garden, this tapas bar serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18.50 per person (approximately)
  • Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dolce Hayes
  • Dolce Hayes Mansion
  • Dolce Hayes Mansion Hotel
  • Dolce Hayes Mansion Hotel San Jose
  • Dolce Hayes Mansion San Jose
  • Dolce Mansion
  • Hayes Dolce Mansion
  • Hayes Mansion
  • Hayes Mansion Hotel San Jose
  • Hayes Mansion Hotel
  • Hayes Mansion San Jose

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.