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Hayes Mansion, San Jose - Curio Collection by Hilton

4.0 star property
4-star hotel in South San Jose

Choose dates to view prices

Photo gallery for Hayes Mansion, San Jose - Curio Collection by Hilton

Exterior
Breakfast, lunch, brunch served; garden views
Meeting facility
Presidential Suite, 1 King Bed | View from room
Outdoor pool, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

View in a map
200 Edenvale Ave, San Jose, CA, 95136
  • Place, Martial Cottle Park
    ‪13 min walk‬
  • Place, SAP Center at San Jose
    ‪11 min drive‬
  • Place, Winchester Mystery House
    ‪14 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪14 min drive‬

Room options

View all photos for Queen Room

In-room safe, desk, blackout drapes, iron/ironing board

Queen Room

  • Sleeps 2

View all photos for Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed

9.0 out of 10
Wonderful
(38 reviews)
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Living area | Flat-screen TV

Junior Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (3x3 Shower, Mobility)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (3x3 Shower, Mobility)

10.0 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Living area | Flat-screen TV

Suite, 1 Bedroom, Balcony

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Balcony

  • 340 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility & Hearing, 3x3 Shower)

10.0 out of 10
Exceptional
(1 review)
  • 340 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Flat-screen TV

Suite, 1 Bedroom

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(43 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(1 review)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (3x3 Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (3x3 Shower)

7.6 out of 10
Good
(7 reviews)
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Flat-screen TV

Presidential Suite, 1 King Bed

  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | Living area | Flat-screen TV

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Queen Studio Suite

In-room safe, desk, blackout drapes, iron/ironing board

Queen Studio Suite

  • Sleeps 2

View all photos for Deluxe Two Queen Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Mobility Accessible Two Queen Room with 3X3 Shower

In-room safe, desk, blackout drapes, iron/ironing board

Mobility Accessible Two Queen Room with 3X3 Shower

  • Sleeps 4

View all photos for Mobility/Hearing Accessible King Room with 3X3Shower

In-room safe, desk, blackout drapes, iron/ironing board

Mobility/Hearing Accessible King Room with 3X3Shower

  • Sleeps 2

Mobility Accessible King Room with Roll in Shower

  • Sleeps 2

Mobility Accessible Two Queen Room with Roll in Shower

  • Sleeps 4

Hearing Accessible Queen Studio Suite

  • Sleeps 2

Hearing Accessible Deluxe King Room

  • Sleeps 2

Hearing Accessible Deluxe Two Queen Room

  • Sleeps 4

Mobility Accessible Mansion Suite with Roll in Shower

  • Sleeps 4

Mansion Suite

  • Sleeps 4

Mobility Accessible Two Queen Room with Tub

  • Sleeps 4

Mobility/Hearing Accessible Queen Room with 3X3Shower

  • Sleeps 2

View all photos for Deluxe King Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe King Room

  • Sleeps 2

Room, 1 Queen Bed, Accessible, Balcony

  • Sleeps 2

View all photos for Junior Suite

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite

  • Sleeps 4

View all photos for Mansion Suite with Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Mansion Suite with Balcony

  • Sleeps 4

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Exterior

Hampton Inn San Jose Cherry Ave

South San Jose
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 685 reviews
$107 nightly
The price is $123
Dec 19 - Dec 20
Total with taxes and fees
Hampton Inn San Jose Cherry Ave

About the neighborhood

San Jose

South San Jose stay.With a stay at this South San Jose hotel, you'll be within half a mile (1 km) of Silicon Valley and 2 miles (3 km) of Martial Cottle Park. Kaiser Permanente San Jose Family Medicine Residency and Kaiser Permanente San Jose Hospital are also within 3 miles (5 km).

What's nearby

  • Martial Cottle Park - 13 min walk - 0.7 miles
  • SAP Center at San Jose - 11 min drive - 9.1 miles
  • San Jose McEnery Convention Center - 11 min drive - 8.7 miles
  • Winchester Mystery House - 14 min drive - 12.5 miles
  • Santana Row Shopping Center - 14 min drive - 12.9 miles

Getting around

  • Blossom Hill Station (Caltrain) - 3 min drive
  • Snell Station - 3 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 21 min drive

Restaurants

  • ‪High Five Pizza - ‬18 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Mercado California - ‬19 min walk
  • ‪Jack in the Box - ‬3 min drive
  • ‪Ocean Delight - ‬3 min drive

About this property

Hayes Mansion, San Jose - Curio Collection by Hilton

4-star hotel in South San Jose
Hayes Mansion, San Jose - Curio Collection by Hilton offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 33002 square feet (3066 square meters) and includes a conference center. A library, a terrace, and multilingual staff are also featured at the business-friendly Hayes Mansion, San Jose - Curio Collection by Hilton. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star San Jose hotel.

  • 214 guestrooms or units
  • 3 levels
  • 3 buildings
  • Meeting rooms
  • 33002 sq ft of conference space
  • 3066 sq m of conference space
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hayes Mansion, San Jose - Curio Collection by Hilton offers 214 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Lobby
The Westin San Jose
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,017 reviews
$142 nightly
The price is $164
Nov 26 - Nov 27
Total with taxes and fees
The Westin San Jose

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 36.93 for adults and USD 36.93 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Hot tub
  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 65
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay), plus a deposit of USD 75 per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 36.93 for adults and USD 36.93 for children
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 75 per night
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hayes Mansion
Hayes Mansion Hotel San Jose
Hayes Mansion Hotel
Hayes Mansion San Jose
Hayes Mansion
Hayes Mansion, San Jose - Curio Collection by Hilton Hotel
Hayes Mansion, San Jose - Curio Collection by Hilton San Jose

Frequently asked questions

How close is Hayes Mansion, San Jose - Curio Collection by Hilton to the airport?

Hayes Mansion, San Jose - Curio Collection by Hilton is 12.3 mi (21-min drive) away from the Norman Y. Mineta San Jose Intl. Airport (SJC) airport, the closest popular airport to the property.

How much does it cost to stay at Hayes Mansion, San Jose - Curio Collection by Hilton?

As of Nov 24, 2025, prices found for a 1-night stay for 2 adults at Hayes Mansion, San Jose - Curio Collection by Hilton on Dec 23, 2025 start from $143.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hayes Mansion, San Jose - Curio Collection by Hilton have an airport shuttle?

Airport shuttle services are not available at Hayes Mansion, San Jose - Curio Collection by Hilton.

Does Hayes Mansion, San Jose - Curio Collection by Hilton offer free breakfast?

Free breakfast isn’t provided at Hayes Mansion, San Jose - Curio Collection by Hilton, but buffet breakfast is offered for a fee of USD 36.93 for adults and USD 36.93 for children. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at Hayes Mansion, San Jose - Curio Collection by Hilton?

No, there is no casino at this hotel, but Casino M8trix (15-min drive) is nearby.

What time is check-in at Hayes Mansion, San Jose - Curio Collection by Hilton?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Hayes Mansion, San Jose - Curio Collection by Hilton?

Free parking is not available at this hotel. Self parking is available for USD 20.00 per night.

Does Hayes Mansion, San Jose - Curio Collection by Hilton have a pool?

Hayes Mansion, San Jose - Curio Collection by Hilton features an outdoor pool.

Does Hayes Mansion, San Jose - Curio Collection by Hilton have a restaurant?

Hayes Mansion, San Jose - Curio Collection by Hilton is home to Palm & Ember, which features garden views and brunch.

Does Hayes Mansion, San Jose - Curio Collection by Hilton have a spa?

There are no spa services available at this hotel.

How close is Hayes Mansion, San Jose - Curio Collection by Hilton to downtown San Jose?

Hayes Mansion, San Jose - Curio Collection by Hilton is 6.4 mi away from San Jose.

Hayes Mansion, San Jose - Curio Collection by Hilton Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 642 out of 1010 reviews
Rating 8 - Good. 162 out of 1010 reviews
Rating 6 - Okay. 107 out of 1010 reviews
Rating 4 - Poor. 48 out of 1010 reviews
Rating 2 - Terrible. 51 out of 1010 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessikka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty property.
Stayed 2 nights in Aug 2025

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ok place

Part of our honey moon and at check in when I said this we were just ignored and told we were 30mins too early. The on-site restaurant was not great and the staff didn’t really know what they were doing and had little knowledge of their wine menu. The bed was comfy Pool was nice but it was a shame it was fenced in and did not have enough sun beds
Stayed 2 nights in Aug 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem

What a surprise when we pulled into the Hayes Mansion ! Absolutely gorgeous 1904 mansion . The surroundings , gardens , landscaping were lovely and the staff from reception to waiter / housekeeping were helpful & courteous . Definite staying here again
Stayed 1 night in Aug 2025

2/10 Terrible

Marc

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Theft in parking lot

Pulled up after a hike and filling my truck with items from storage as I’m moving out of state. Items were covered by a tarp and bungees. As I pulled in there was some punk going from car to car trying to find a car with items left out or cars unlocked. I went straight to the manager to inform. He says he already talked to the guy and will handle it. Well, 40 min later when I roll my bags out, I see cut bungees. This punk stole things out of my truck bed right in front of the manager. I was pissed obviously, manager came out immediately and said he chased the kid away and called the police, 7 hours later the police called me all confused. But it is really annoying that the hotel didn’t take care of my 1 night or offer a free night in the future. Poor service.
Stayed 1 night in Aug 2025

8/10 Good

Remy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Adrian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Evelyn

Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Rafael, BAINBRIDGE ISLAND, WA

Stayed 2 nights in Aug 2025

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Rafik

Disliked: Staff & service, property conditions & facilities
Food poisoning at there dine in restaurant
Stayed 1 night in Aug 2025

10/10 Excellent

Travarius

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Location

The restaurant had some delicious options and we loved the access to coffee, tea and water all day. The bed was comfortable and the pool and hot tub wonderful. We will definitely be back.
Stayed 4 nights in Aug 2025

4/10 Poor

Nicholas

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Computer system error upon check-in. Staff communication was adequate. Needed a key card to access pool/fitness area but due to system error was not able to get it. Forced into needing an escort to room and other areas everytime was frustrating and time consuming.
Stayed 1 night in Aug 2025

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great hotel by my home to visit.

This was a beautiful hotel with amazing customer service!! The rooms were big and clean with a very comfortable bed. The pool was big enough but not enough seats around the pool. But every one around the pool was polite and nice people. My room Never had hot water in the shower and that was a huge problem and takes away 1 star.
Stayed 1 night in Jul 2025

6/10 Okay

THOMASTAN

Stayed 6 nights in Jul 2025

10/10 Excellent

Philip

Stayed 1 night in Aug 2025

8/10 Good

Liudmila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel. It was clean, spacious and quiet. It has great amenities, nice pool and hot tub, it also has fire pits outfront which are great at night to sit next to. Parking was $20 a night. That was a surprise. We didnt know about that before check-in.
Stayed 1 night in Aug 2025

6/10 Okay

Karl

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Luxury smuxury

The front desk staff was very blah. Not what you would expect from a “luxury hotel.” At check-in the front desk agent was not welcoming at all, little to no eye contact, poor posture constantly leaning on the desk as if I was interrupting, did not discuss any of the amenities that the hotel had to offer and scoffed at me when I asked if I could add this stay to my Hilton Honors account. At checkout, the front desk agent was also just very straightfaced and did not check to see how our stay was just went straight to the facts of what the bill looked like. Aside from the front desk staff the property is pretty nice although our TV did not work in our room and we waited almost an hour and a half for someone to come fix it. The pool also had no towels and when I asked them to bring towels, we waited over 45 minutes and still no towels so we ended up leaving and walking back to our room, cold and soaking wet. Again, not something you would expect from a “luxury hotel”. For the price you pay for one of these hotels you expect much better service. I have a degree in Hospitality Management and worked for the Four Seasons, Hotels and Resorts for many years and I started at the front desk. This doesn’t make me picky. It just allows me to understand what should be expected when you stay at a luxury property. I understand that the Four Seasons may have higher standards, but if you consider yourself a luxury property, you should act like it.
Stayed 1 night in Aug 2025

10/10 Excellent

Kristina, Fair Oaks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like staying in a historic mansion, so luxurious wirhout hefty prices
Stayed 1 night in Aug 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool area and beautiful facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025