"I felt like the staff were always very polite. The laundry service was excellent as well. The room had a musty smell, and i felt awkward trying to us ... " More
Heart of San José
Your stay at this Carmen hotel places you within 3 miles (5 km) of Sabana Park and National Stadium of Costa Rica. Morazan Park and Templo de Música are also within half a mile (1 km).
Casino, fitness center
A casino, 3 restaurants, and an indoor pool are all featured at this smoke-free hotel. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the gym and perks like free valet parking and free WiFi.
Aug 29, 2019 by Rafael Rojas
Muchas gracias por su opinión Esperamos en un futuro cercano podamos contar con su presencia como uno de nuestros huéspedes
Mar 12, 2019 by Katherine
We appreciate the feedback regarding your stay at our hotel We apologize for any inconvenience you might faced, we will do whatever is in our hands to implement all the immediate corrective actions thank you and we hope you will consider returning to our property in the future Sincerely Katherine May Front Office manager
Feb 2, 2018 by katherine
We appreciate the feedback regarding your stay at our hotel We apologize for any inconvenience you might faced, we will do whatever is in our hands to implement all the immediate corrective actions thank you and we hope you will consider returning to our property in the future Sincerely Katherine May Front Desk Manager
Jun 22, 2017 by Katherine May
We appreciate the time you have taken to write this review it is very important for us know about your perception and opinions about the quality of our Service. It is satisfying for us that you had pleasant time at the Holiday Inn, San Jose, Aurola Hotel ; all our efforts are directed to make your stay a wonderful experience. we look forward that in the nearest future will be once again one of our guest Thanks Katherine May Front Desk Manager
Mar 25, 2017 by Katherine May
Your comments are very important for us as they help us to improve every day , in giving our client the best service possible . We really appreciate the time you have taken to let us know about the opinion of our Hotel , specially the fact that you had a beautiful experience and a pleasant stay Thank you very much and we hope to serve you in the future Sincerely Katherine May Front Desk Manager
Feb 22, 2017 by kmay@aurolahotels.com
We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for if for the inconvenience you had during your stay with us We hope in the future you could bring us the oportunity to host you again Thank you Katherine May Front Desk Manager
Feb 22, 2017 by kmay@aurolahotels.com
We are happy to know that you had a wonderful stay we will share this review with all our staff so they can motive themselves in order to bring out en excellence service to all our clients. We hope to have you again with us we will be more than happy to assist and serve you. Sincerely Katherine May Front Desk Manager
Holiday Inn San Jose-Aurola, an IHG Hotel offers its guests an indoor pool and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 32292 square feet (3000 square meters) and includes a conference center. A casino, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Holiday Inn San Jose-Aurola, an IHG Hotel. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking and valet parking are available. This 3.5-star San José hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
Holiday Inn San Jose-Aurola, an IHG Hotel offers 195 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This San José hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
El Mirador " Formal Rest" - This fine-dining restaurant specializes in international cuisine and serves dinner only.
Tropicana Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
La Palma Bar - Onsite bar. Happy hour is offered. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Holiday Inn San Jose-Aurola, an IHG Hotel offers transfers from the cruise terminal, ferry terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Food and beverage purchases at this property are subject to a 10% service charge.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.