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Holiday Inn San Jose-Aurola

3.5-star property
5th Avenue and 5th Street, San Jose, San Jose 1-855-201-7819
4.6 out of 5
Wonderful!
See all 78 travelocity Reviews

"It was very odd at the check in but the front desk individual was ignoring me and assisted others that arrived after me " More

By a verified traveler on Sat 09 Mar 2019

Points Of Interest

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Hotel Description

Family-friendly 3.5-star hotel with 3 restaurants

Heart of San Jose

You'll be steps from Morazan Park and a 5-minute walk from Pre-Colombian Gold Museum. Plaza de la Cultura and Parque Espana are also within half a mile (1 km).

Casino, indoor pool

A casino, 3 restaurants, and an indoor pool are all featured at this smoke-free hotel. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the gym and perks like free valet parking and free WiFi.

Free Internet, soaking tubs

The 195 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. LED TVs come with digital channels, and other amenities include deep soaking bathtubs and minibars.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$80* Per night/room Oct 29 - Oct 30

Room, 2 Double Beds, Non Smoking (Wheelchair)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking (2 PERS)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn San Jose-Aurola ratings based on 78 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn San Jose-Aurola

Everyone (5) Family (1)
4 out of 5

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 29, 2019 by Rafael Rojas

Muchas gracias por su opinión Esperamos en un futuro cercano podamos contar con su presencia como uno de nuestros huéspedes

4 out of 5
It was very odd at the check in but the front desk individual was ignoring me and assisted others that arrived after me

Posted by on Mar 9, 2019

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Comment from Hotel Management

Mar 12, 2019 by Katherine

We appreciate the feedback regarding your stay at our hotel We apologize for any inconvenience you might faced, we will do whatever is in our hands to implement all the immediate corrective actions thank you and we hope you will consider returning to our property in the future Sincerely Katherine May Front Office manager

3 out of 5
The main issue is they try to scam you by charging you for bringing a guest;that is, not every guest is a prostitute. My girlfriend who checked in at a later time with me was stopped at the door when we came back from dinner because they assumed that she had to be a working girl. Really disappointing! In addition, they also harassed my friends. You should be more respectful to your guests snd understand your neighborhood.

Posted by on Oct 1, 2018

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2 out of 5

Frustrated Guest

I was on vacation with my wife who is living in Costa Rica. We had issues with water pressure for the toilet, the sink had scolding hot water. Made numerous attempt to get that corrected to no avail. I was trying to prevent possible injury. It was that hot. On January 29th, it is my belief when the maid came to clean bathroom she dropped and broke my wife's hair curling iron. The problem is that it cost at least $100 to $180 to replace in Costa Rica. Management was notified; however, the maid denies seeing. A letter was left with management on January 30th. Very disappointed that nothing has been done to assist with replacement. I left out of the room that Monday 1/29 for a few hours and came back early afternoon to find the curling iron broken and the room clean. Please assist with reconciliation. Frustrated guest, Brian

Posted by , from Waldorf , MD on Jan 31, 2018

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Comment from Hotel Management

Feb 2, 2018 by katherine

We appreciate the feedback regarding your stay at our hotel We apologize for any inconvenience you might faced, we will do whatever is in our hands to implement all the immediate corrective actions thank you and we hope you will consider returning to our property in the future Sincerely Katherine May Front Desk Manager

5 out of 5

Great hotel in San Jose

Great hotel in San Jose. I highly recommend it! It was close to Museums & Parks. The staff was wonderful and the beds were comfortable.

Posted by , from TEXAS on Jun 20, 2017

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Comment from Hotel Management

Jun 22, 2017 by Katherine May

We appreciate the time you have taken to write this review it is very important for us know about your perception and opinions about the quality of our Service. It is satisfying for us that you had pleasant time at the Holiday Inn, San Jose, Aurola Hotel ; all our efforts are directed to make your stay a wonderful experience. we look forward that in the nearest future will be once again one of our guest Thanks Katherine May Front Desk Manager

5 out of 5

Everyone was very nice

I had a really good time staying at the holiday inn aurola I definitely recommend it

Posted by on Mar 22, 2017

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Comment from Hotel Management

Mar 25, 2017 by Katherine May

Your comments are very important for us as they help us to improve every day , in giving our client the best service possible . We really appreciate the time you have taken to let us know about the opinion of our Hotel , specially the fact that you had a beautiful experience and a pleasant stay Thank you very much and we hope to serve you in the future Sincerely Katherine May Front Desk Manager

2 out of 5

Nothing seemed to work...

First the good... The hotel lobby was much nicer than I expected it to be. Now the bad... The lady at the front desk was incredibly rude, the safe in our room did not work and instead kept beeping, we got no hot water, and the heater did not blow any warm air. Luckily we were only staying one night so we just sucked it up.

Posted by on Dec 8, 2012

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Comment from Hotel Management

Feb 22, 2017 by kmay@aurolahotels.com

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for if for the inconvenience you had during your stay with us We hope in the future you could bring us the oportunity to host you again Thank you Katherine May Front Desk Manager

4 out of 5

Hotel was clean, staff was friendly and always willing to help. Comfortable beds, cable, clean bathrooms.

Pros: Close restaurants, Free Internet
Cons: poor dinner
Hotel was clean, staff was friendly and always willing to help. Comfortable beds, cable, clean bathrooms. The maid would clean thoroughly, and provided laundry services but these are a little expensive. The food at the hotel was of poor quality, I order the soup and it was not fresh, I ordered plantain and these appeared to be just warmed up.

Posted by , from Los Angeles, CA, USA on Jul 6, 2012

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Comment from Hotel Management

Feb 22, 2017 by kmay@aurolahotels.com

We are happy to know that you had a wonderful stay we will share this review with all our staff so they can motive themselves in order to bring out en excellence service to all our clients. We hope to have you again with us we will be more than happy to assist and serve you. Sincerely Katherine May Front Desk Manager

1 out of 5

rude and disrespectful staff

should not be called a holiday inn,the staff was rude and disrespectful to me in my guest

Posted by on Mar 2, 2012

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3 out of 5

Im a single man

Pros: breakfast not free 15.00
Cons: Poor breakfast
charge way to much for having a friend visit will not stay again for that reason

Posted by , from usa on Feb 24, 2012

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About the Holiday Inn San Jose-Aurola

Location 5th Avenue and 5th Street, San Jose, San Jose 1000

Property Features

Holiday Inn San Jose-Aurola offers its guests an indoor pool and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 32292 square feet (3000 square meters) and includes a conference center. A casino, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Holiday Inn San Jose-Aurola. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking and valet parking are available. This 3.5-star San Jose hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 20 levels
  • 3 dining venues
  • 32292 sq ft of conference space
  • 3000 sq m of conference space
  • Built in 1986
  • Casino
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Train station: San Jose Atlantic Station (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle, area shuttle, train station pick-up, cruise terminal shuttle, ferry terminal shuttle, beach shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Holiday Inn San Jose-Aurola offers 195 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This San Jose hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

El Mirador " Formal Rest" - This fine-dining restaurant specializes in international cuisine and serves dinner only.

Tropicana Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

La Palma Bar - Onsite bar. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Food and beverage purchases at this property are subject to a 10% service charge.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property Registry Number - 18
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CRC 6500 and CRC 8200 per person (approximately)
  • Airport shuttle fee: CRC 38150 per vehicle (one-way)
  • Airport shuttle fee per child: CRC 38150.00 (one-way), (from 1 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Jose-Aurola
  • Holiday Inn Jose-Aurola Hotel
  • Holiday Inn Jose-Aurola Hotel San
  • Holiday Inn San Jose-Aurola
  • San Jose-Aurola Holiday Inn
  • Holiday Inn San Jose Aurola Hotel San Jose
  • Holiday Inn San Jose Downtown Aurola Costa Rica
  • Holiday Inn San Jose-Aurola Hotel San Jose
  • Holiday Inn San Jose-Aurola Hotel
  • Holiday Inn San Jose-Aurola San Jose
  • San Jose Aurola San Jose
  • Holiday Inn San Jose Aurola
  • Holiday Inn San Jose-Aurola Hotel
  • Holiday Inn San Jose-Aurola San Jose
  • Holiday Inn San Jose Aurola an IHG Hotel
  • Holiday Inn San Jose-Aurola Hotel San Jose

You should know

  • Holiday Inn San Jose-Aurola offers transfers from the cruise terminal, ferry terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 5:30 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.