"Brought my daughter there for a girls trip away before sending her off to college. Hotel was clean, the front desk person, Felicia, was very friendly ... " More

By a verified traveler on Tue 23 Aug 2016

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Hotel Description

Mystic Hotel places you in the center of San Francisco, within just a 15-minute stroll of popular places like Westfield San Francisco Centre and San Francisco Museum of Modern Art. Highlights at this boutique hotel include free breakfast, a restaurant, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 82 rooms feature free WiFi, safes, and hair dryers. Refrigerators and room service make in-room dining convenient. Premium bedding and free toiletries are nice touches to enhance your stay. Phones and irons/ironing boards are also available.

The restaurant, Burritt Room and Tavern, is open for dinner. Additionally, you'll find free WiFi in public areas, a business center, and concierge services. There's also the convenience of self parking.

Attractions within a 30-minute walk of this 3.5-star Downtown San Francisco hotel include South Park and Lombard Street.

Junior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$112 per night

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 Queen Bed with Sofa bed

Bed Count room.options.bedSize.Futon.Singular Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room Selected at Check In

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Mystic Hotel ratings based on 55 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Great Boutique Hotel

Pros: The room had a lot of charm and character, but the fixtures and amenities were updated. It had an old San Francisco feel.
Cons: I would recommend they put parking information on the website. Ended up parking across the street, not knowing they have a deal with a nearby lot.
Location: It is close to everything, we went to the Museum of Modern Art, which was only about 5 minutes away by car, lots within walking distance.
Brought my daughter there for a girls trip away before sending her off to college. Hotel was clean, the front desk person, Felicia, was very friendly and the breakfast was really good. Will stay there again or recommend to a friend. A good deal for the price and within walking distance to Union Square.

Posted by , from Stockton, CA on Aug 23, 2016

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4 out of 5

Good value, convenient

Some nights had live jazz, lounge had a nice atmosphere. The breakfast was great with healthy choices. Close to Bart and bus lines. Fantastic location!

Posted by on Jan 1, 2016

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4 out of 5

It's like coming home

Pros: The overall theme of old music and movies.
Cons: Next time I would like to have a room that's not directly above the garbage bins ;)
Location: It's near union square, china town, Market st. in the middle of San Francisco. You can go almost everywhere from there.
I stayed for 7 nights in a very comfy room with a king size bed, a desk and a nice little bathroom including a shower. On the 5th night I was greeted with "Welcome home!" by the front-desk and it felt a bit like it, especially after a long day of work. The hotel staff was generally nice and very quick in making things possible. The breakfast was complimentary and basically good. Most important for me (and my work) was the WiFi, which worked really good!

Posted by , from Berlin on Mar 24, 2015

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5 out of 5

Lovely hotel within walking distance of all

Pros: location, staff and breakfasts
Location: Union square is within a block and tons of shopping
surprised by great location, wonderful breakfasts for those of us that love breakfast.Cute rooms with well decorated new fixtures. Extremely comfortable. what a deal!

Posted by , from Cocoa Beach, Florida on Mar 24, 2015

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4 out of 5

Weekend stay

Nice cozy hotel. Good price for the location near union square. Very friendly, helpful staff. Small, but clean, quiet rooms. 

Posted by , from Sacramento, CA on Oct 30, 2013

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3 out of 5

Beautiful Room, Weird Customer Service (3.5 Stars)

My husband and I stayed at The Mystic for the last leg of our honeymoon. The rooms were AWESOME. Some might complain that they were small, but the decorative touches were beautiful and I didn't mind being cramped in with my newly married partner. :) There were also some delicious macaroons to welcome us and a very nice note congratualting us. We read a lot of reviews about the noise from the alley before we checked in. My husband was the one who called to confirm our reservation and forgot to tell them that we didn't want to be on the alley side of the building, so when we got there, that's exactly where we were. I didn't really think it would be that bad, seeing as how we have city noise where we live, so we decided to keep the room. Bad decision. It was just as bad as people said in previous reviews. The garbage truck came at 6am and then again at 8am. It was LOUD, even on the eighth floor with our windows shut and shades drawn. Avoid the alleyway. Before I talk about the customer service from the hotel, I would like to differentiate the people who worked in the Burritt Room, the bar/restaurant that is part of the hotel. The bartenders were fantastic and awesome people with great suggestions for us on where to go, what to eat, what to do. They were super friendly and excited to have us there from so far away. And the drinks were delicious! That being said, the front desk customer service was lacking in many ways. Every time we called, they acted confused and, dare I say it, rude. We asked for an ice bucket at the front desk before going up to our room to get ready to go out that night. The ice bucket never came. Shortly after that, we called to ask for a bottle opener, and it took 2 calls and about 15 minutes for that to come. The guy was very nice when he got there with it, but he said he couldn't find one.... There is a BAR on the 2nd floor. (?!?) Also, while we were there, my husband got a cut on his finger, so we asked the front desk if they had a band-aid. The guy, once again, acted very confused. He looked everywhere and then, after he couldn't find one, he gave us the entire (half empty) first aid kit from the kitchen. The band-aids were all gone and so was he at that point, so we ended up going across the street and buying some. I want to give this hotel more than 3 stars because of the rooms and the bar. Also, the breakfast offered (for free) in the morning is great! There were just too many weird things with the people at the front desk. A little organization would probably take them a long way... I would go back again, but I will make sure I know that I will have to fend for myself.

Posted by , from Cincinnati, OH on Oct 23, 2013

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4 out of 5

Sheic, wonderful location & great value

This was a wonderful  hotel with a great location. The only thing was that the room was a little small, but it was newly renovated. The hallways and elevator were a little creepy, but it had a really great 2nd floor bar with an excellent mixologist and a wonderful live bad on the weekends. They also have a tasty free continental breakfast. Great place to stay. 

Posted by , from San Diego, CA on Oct 20, 2013

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5 out of 5

We loved it! Excellent location

Our second visit to this hotel because we enjoyed it the first time and we weren't disappointed this time. It's in a really great location near Union Square, Chinatown, Nike etc. Everything is in walking distance and a nice walk to cable cars on Powell Street.

Posted by , from San Francisco CA on Oct 8, 2013

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4 out of 5

I just love little boutique Hotels, This was perfect for that. A little confusing to find but all in all great!

Pros: Free breakfast, Close restaurants, Quiet
Love the white rooms and linens!!! Nice a clean. Elevator a little funky but it was a pretty cool place and close to Union Square!

Posted by , from Los Altos, CA, USA on Mar 6, 2013

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5 out of 5

My overall experience was really great.

Pros: Close restaurants, Quiet, small boutique hotel
The majority of the staff were friendly and welcoming. The late night manager at the bar was rude and condescending with the few of us that were there at closing time. However, with the exception of her it was a fun place to stay, and I LOVED my room!

Posted by , from Scottsdale, AZ, USA on Dec 6, 2012

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. The boutique Mystic Hotel also features multilingual staff, concierge services, and dry cleaning/laundry services. For a fee, parking is available. This 3.5-star San Francisco hotel is smoke free.

  • 1 building
  • 82 guestrooms or units
  • 8 levels
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Offsite parking discounted rates available


  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (23.2 km / 14.4 mi)
  • Train station: San Francisco 4th and King Station (2.2 km / 1.4 mi)
  • Metro station: Montgomery St. Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mystic Hotel offers 82 accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Connecting rooms available

Food & Drink

Guests are served free breakfast.

Burritt Room and Tavern - This restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • Pets: USD 150 per pet, per stay


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

This property does not provide air conditioning. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cribs (infant beds) available


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 39.00 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlie Palmer Mystic Hotel
  • Mystic Charlie Palmer
  • Mystic Charlie Palmer San Francisco
  • Mystic Hotel
  • Mystic Hotel Charlie Palmer
  • Mystic Hotel Charlie Palmer San Francisco
  • Crescent San Francisco Hotel
  • Mystic Hotel San Francisco
  • Mystic San Francisco
  • Mystic Hotel by Charlie Palmer

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.