Ratings based on 5,153 Guest Reviews

Hear it directly from our travelers
3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
Recommended
for Everyone
by A traveler from Peotone, IL

Wonderful location right on Embarcadaro!

Posted Dec 11, 2016
Pros: Location, balconies & shuttle.
Cons: Heat & def Wifi speed!
Location: Cruise Terminal, Maratime Museum & USS Midway
All rooms have balcony or patio, a nice plus. I have stayed here many times over the years since it was a Holiday Inn many years ago. In the last year I have stayed about six times. It seems as if Tower III is a stepchild of sorts. Parked in the garage to find the elevator not working so had to schlep my bags down the ramp. The Wifi is anything but high speed. Dial up would put the service to shame and it is pretty much useless. Tried to call the customer service and gave up after a half hour on hold. Upon arrival I was early and told I could have a room in Tower III but the heat wasn't working. Of course I opted to wait for a room with heat. Several hours later my room was ready ..... in Tower III! I asked if the heat worked now and was assured it did. I unpacked. Did some work and took a nap. Woke to a freezing room! Called and old them I was going out to eat and could they fix the heat? Was told the heat is on a motion sensor. Stayed back moved around for a while. Still no heat. I called back and they said someone would come and fix it. Upon my return I assumed it was repaired. Moved around in the room for a while .... no heat kicking on! I was too tired to continue to deal with the problem so bundle up with several layers of clothes an doff to bed! Nice facility but if you can try to avoid staying in Tower III as it seems the facility doesn't have as much interest in maintaining this part of the property or caring for the guest they stick there.
5 out of 5
Recommended
for Everyone
by A traveler

Great Location

Posted Nov 28, 2016 on Expedia
We had great service from beginning to end. The front desk staff was very friendly and helpful. The room was very clean, the maid service prompt, the location was fantastic (14th floor, corner room). We were close to everything plus we had a beautiful view of the bay. The only thing that could use improvement is the parking. We paid for self-parking and 1 night (Saturday ) out of 3 there were NO spots available. We did observe people double-tapping their access key. After they enteted the lot they handed the key to someone else waiting at the gate. ,
3 out of 5
Recommended
for Everyone
by A traveler from US

Posted Nov 28, 2016 on Expedia
My main issue was the beds weren't that comfortable. But the hotel is in a nice location awesome views
3 out of 5
by A traveler

Posted Nov 28, 2016 on Hotels
The most uncomfortable bed I have ever had to sleep on!
4 out of 5
by A traveler

This traveler left a rating score only Posted Nov 28, 2016 on Hotels
1 out of 5
by A traveler

Posted Nov 28, 2016 on Expedia
駐車場が狭くセルフパーキングでの使用が出来ない状態で仕方なくバレーパーキングを使用する羽目に!!24ドルとチップが発生!! 部屋に冷蔵庫がない上にコップが紙コップでした。シャンパンを買ってアメリカ旅行最後の日に乾杯したかったのに検尿カップと同じで残念!また、チェックイン時にフロントが1名で20分程待たされたうえ、案内された部屋は景色がなく駐車場の壁しか見えない状態でした。
4 out of 5
by A traveler

Posted Nov 27, 2016 on Hotels
Room was lovely, beds were comfortable, very clean property!
4 out of 5
by A traveler from Georgia

Thanksgiving trip

Posted Nov 27, 2016 on Hotels
So much fun and very enjoyable. Beautiful view of the San Diego bay from the room balcony in Tower 2. Comfortable bed and pillows. Large spacious room. Only encountered one slight issue during our stay....the heat went out!! No repairs done during our stay. Clerk at front desk offered to move us to another room in Tower 1 or 3 but we didn't want to miss out on the gorgeous views we had. Instead they had given out all the space heaters and brought us two extra comforter blankets. Did a Flagship dinner cruise these was awesome. Took a pedicab to old downtown Gaslamp district after the cruise jamming to classic '80's music. Fun, neat and cool experience trip to always remember. Spent entire day at the San Diego Zoo. Simply Amazing to see all the variety of wildlife and different species of animals.
5 out of 5
by A traveler

This traveler left a rating score only Posted Nov 27, 2016 on Hotels
4 out of 5
by A traveler

This traveler left a rating score only Posted Nov 27, 2016 on Hotels