2/10 Terrible
Brad
Traveled with partner
Feb 18, 2026
Disliked: Cleanliness, amenities
We booked Kona Kai Resort & Spa to celebrate our 41st anniversary and were extremely disappointed with the experience.
Upon arrival, our reserved 3rd-floor water-view room was not ready. After waiting over 40 minutes, we were told to accept a 1st-floor room instead. This is not what we booked, and no meaningful accommodation or compensation was offered at check-in.
We were also surprised with nearly $100 per day in added fees: a $46/day resort fee and a $46/day parking fee. These charges were not clearly disclosed at the time of booking. If they were transparent, we would not have chosen this property. This felt misleading and excessive.
In addition, the resort restaurant was closed, despite being advertised on the website. After a long day of travel, we were forced to drive elsewhere for dinner. This is not what you expect when booking a “resort” stay, especially for a special occasion.
While the location is nice, the hotel itself feels worn and does not match the price point once the hidden fees are added. Between the downgraded room, undisclosed charges, and unavailable amenities, this stay fell far short of expectations.
I would not stay here again and would not recommend Kona Kai to others looking for a special or romantic getaway.
Be careful of the unmarked water bottles. They have hidden prices under the glass on the nightstand. $7.00 per bottle. Noticed it too late. Another loss for me.
Brad
Stayed 2 nights in Feb 2026