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4.1 out of 5

"Breakfast was very good " More

By a verified traveler on Fri 29 Oct 2021

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Hotel Description

3-star Mediterranean hotel near River Walk

Downtown San Antonio stay

Within a 15-minute walk of this Downtown San Antonio hotel, you'll find River Walk and Alamo. Alamodome and AT&T Center are also within 3 miles (5 km).

Business services

A gym, self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas.

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$91* Per night/room Dec 18 - Dec 19

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Suites Alamo - Riverwalk ratings based on 15 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites Alamo - Riverwalk

Everyone (7) Couples (2) Family (2)
1 out of 5
One of the beds in the room had dirty linens. I found a hair on the blanket and the comforter had stains and was dirty all over. The manager reluctantly went and saw for herself and was angry that I inspected the beds & after she saw that the comforter was also dirty she wanted to refuse service to me and asked me to leave. All I was asking was for CLEAN linens. This manager Patricia is awful, had an attitude from the start. Luckily Melissa a front end employee offered to switch the linens, which never happened either because she mixed up the room number with another room. I ultimately had to go to the from desk after I discovered that even though they acknowledged the linens were dirty nothing had been changed and changed the linens myself! The only person that apologized was Melissa, true customer service. THIS WAS A HORRIBLE EXPERIENCE.

Posted by on Mar 20, 2022

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4 out of 5
Nice staff

Posted by on Nov 28, 2021

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5 out of 5
Breakfast was very good

Posted by on Oct 29, 2021

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4 out of 5
Chose this hotel because it has a Tesla Charger. The first night, all parking spots in front of the chargers were taken by gas cars, so I complained to the front desk. She immediately started looking up license plates and calling folks, inside an hour, she had one spot cleared. The hotel is aging, some wall frame in the room were missing, the toilet is very low to the ground, other small signs of age. But the staff was great, and one of two chargers worked (one is operating at half capacity). Riverwalk is several blocks away, tolerable. Right next to freeway also.

Posted by on Jun 8, 2021

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2 out of 5
The front staff could be a little more welcoming. Very dry personality. The elevator were dirty and were not cleaned the two days we were there. Had to ask the cleaning crew for some more towels and toilet paper. The wall and ceiling in our room had blue tape down it like under construction.

Posted by on Mar 17, 2021

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5 out of 5

Posted by on Mar 12, 2021

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5 out of 5
Liked everything! Great room, great location, great freebies!

Posted by on Oct 31, 2019

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Comment from Hotel Management

Nov 7, 2019 by Donna

We greatly appreciate the excellent ratings, review and recommendations. We are delighted that your recent stay at Comfort Suites Alamo/Riverwalk met and exceeded your expectations. The owner of our hotel designed and built this hotel with guests just like you in mind, with the goal of providing a lovely, relaxing haven with outstanding service and amenities, as well as spacious and comfortable suites, all at a great value in the downtown San Antonio area. We enjoy serving our guests but most of all we are dedicated to assisting every guest in having wonderful memories to take back home. We love meeting the many amazing customers that cross our threshold. We wish you safe travels and invite you to come back and stay with us again the next time you are in town.

5 out of 5

Posted by on May 7, 2019

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Comment from Hotel Management

May 8, 2019 by Donna

You are so awesome to give us such outstanding ratings regarding your recent stay with us at Comfort Suites Alamo/Riverwalk. It is always a pleasure to see that we were successful in providing you with an excellent experience. We enjoy serving our guests but most of all we are dedicated to assisting every guest in having wonderful memories to take back home. We love meeting the many amazing customers that cross our threshold. We wish you safe travels and invite you to come back and stay with us again the next time you are in town.

4 out of 5

Posted by on Apr 17, 2019

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Comment from Hotel Management

Apr 19, 2019 by Donna

Comfort Suites Alamo/River Walk is a woman owned and operated hotel, and we want all our guests to experience true Texas hospitality and quality accommodations while exploring the sights and sounds of the downtown San Antonio area. Although we are not ON the Riverwalk, it is only 4 blocks to the River Center Mall and the Riverwalk, and 3 blocks to the Alamo. Being a few blocks away from the heart of downtown gives us the opportunity to provide our guest with excellent accommodations and outstanding service at a great value in downtown San Antonio. We hope that you enjoyed your time in San Antonio and captured many treasured memories during your visit.

4 out of 5

Posted by on Jan 8, 2019

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Comment from Hotel Management

Jan 15, 2019 by Donna

We truly do everything possible to provide the best value in downtown San Antonio. We sincerely appreciate your business. We hope that you enjoyed your stay in San Antonio and captured many treasured memories during your visit. It was our pleasure to have you as our guest and we hope to see you again soon.

About the Comfort Suites Alamo - Riverwalk

Location 505 Live Oak Street, San Antonio, TX 78202

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. A free manager's reception is offered on select days. Event space at this hotel measures 800 square feet (74 square meters) and includes conference space. A fitness center, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Alamo - Riverwalk. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Mediterranean San Antonio hotel is smoke free.

  • 89 guestrooms or units
  • 5 levels
  • 800 sq ft of conference space
  • 74 sq m of conference space
  • Built in 2009
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: San Antonio Station (1.1 km / 0.7 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Comfort Suites Alamo - Riverwalk offers 89 accommodations with DVD players and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place a credit or debit card authorization on bookings. No cash deposits accepted.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 20 per day (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Alamo
  • Comfort Suites Alamo Hotel
  • Comfort Suites Alamo Hotel Riverwalk
  • Comfort Suites Alamo Riverwalk Hotel San Antonio
  • Comfort Suites Riverwalk
  • Comfort Suites Alamo/Riverwalk Hotel San Antonio
  • Comfort Suites San Antonio
  • Comfort Suites Alamo Riverwalk Hotel
  • Comfort Suites Alamo Riverwalk San Antonio
  • Comfort Suites Alamo Riverwalk
  • Comfort Suites Alamo - Riverwalk Hotel
  • Comfort Suites Alamo - Riverwalk San Antonio
  • Comfort Suites Alamo - Riverwalk Hotel San Antonio

You should know

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.