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SureStay Plus Hotel by Best Western Rocklin

2.5-star property
4480 Rocklin Rd, Rocklin, CA 1-855-201-7819
3.2 out of 5
See all 17 travelocity Reviews

"Nothing unique about the olace, but it was a decent hotel. The room we had had a lot of nasty stains on the floor and our shower curtin look like ther ... " More

By a verified traveler on Wed 14 Jul 2021

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Hotel Description

Hotel near Sierra College in Rocklin

City center stay

A stay at this hotel places you within half a mile (1 km) of Sierra College and 3 miles (5 km) of Johnson-Springview Park. Fountains at Roseville and Placer County Fairgrounds are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's an outdoor pool on site, and a 24-hour front desk and express check-out are also provided.

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$73* Per night/room Dec 4 - Dec 5

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Wet Bar)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Rocklin ratings based on 17 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Rocklin

Everyone (6) Couples (5) Family (7)
2 out of 5

Posted by on Aug 28, 2022

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5 out of 5

Posted by on Jul 19, 2022

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1 out of 5
Charged me 2 times.

Posted by on Nov 25, 2021

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Comment from Hotel Management

Nov 28, 2021 by Front Desk

Hello, We are sorry to see that you gave us a out of for your stay. We apologize for any issues you may have encountered. We thank you for your business and hope that you will continue to stay with SureStay.

2 out of 5
Sorry but booking here was a huge mistake and the website photos of the property are very deceiving. This hotel is definitely older and in need of a remodel. Our room was not very clean. There was trash under one of the beds, holes in the bathroom wall where i think used to be a hair dryer, there were cobwebs and old insect looking eggs along the ceiling, the room had very little lighting so it was super dim inside and the room darkening curtains were only half hung on the tracks. The walls were thin and so you could easily hear your next room neighbors talking. Plus the front desk also wanted $100 deposit on the room at check in....I've never stayed at a hotel property that has asked for a deposit!

Posted by , from Brookings on Oct 3, 2021

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Comment from Hotel Management

Oct 13, 2021 by Sure Stay Plus Hotel

We appreciate your review and are very sorry that you experience a less then desirable with us. We will be addressing your concerns immediately with the proper staff.

3 out of 5
Nothing unique about the olace, but it was a decent hotel. The room we had had a lot of nasty stains on the floor and our shower curtin look like there was poop on it. The replace the curtin but we stayed in the same stained up room. You could not walk without shoes or socks on. The staff on the other hand were nice and did what they could, i am guessing.

Posted by on Jul 14, 2021

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1 out of 5
Avoid this place! It stinks! It is filthy! There was old trash everywhere you went, there was dead bugs and mystery "stuff" on and in the carpets. The entrance lobby, the check-in area, the hallways and the elevator all smelled like recent cigarette smoke. We stayed there four days and EVERY DAY was the same. Disgusting. The door card readers were glitchy. Every time we tried to unlock our room, we had to have the magnetic keys reprogramed but staff blamed us for messing up the keys. It was 2021 Memorial Day weekend and everywhere else was booked up or we would not have stayed here. My Bad. If they have good reviews, they paid somebody to post them because this place is awful!

Posted by on Jun 3, 2021

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1 out of 5
I was very disappointed in the fact that we had a certain room that we paid for online weeks prior to our visit and they ended up giving us a different style room that we did not enjoy at all. Upon arrival the workers were gathered around talking laughing and joking instead of paying attention to the guests that came in. We waited then checked in. They did not tell us about the change to the room until me and an my significant other rode up the elevator and opened the room door. We then rode all the way down and let her know that this was not the room that we had reserved. We took the room since the attendant said there was no other option so we settled. We went to turn on the AC since it was a very hot day and realized that it didn’t even work. We were tired so we just let it go. After resting for a bit we got up to freshen up and noticed that the bathroom floor was soaked and that there were no towels in the room. To make this long story short we were not happy at all with our stay and will never stay again!

Posted by on Aug 26, 2020

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5 out of 5
Great spot to stay. Recommend to anyone on the road.

Posted by , from Riverbank on Aug 14, 2020

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5 out of 5

Posted by on Jun 9, 2020

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1 out of 5
It was very filthy. I truly believe that the Corona virus started in some corner of this hotel. They never vacuum. We usually pick Best Western because they are consistently good, but this place was awful.

Posted by , from Salem on Jun 3, 2020

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About the SureStay Plus Hotel by Best Western Rocklin

Location 4480 Rocklin Rd, Rocklin, CA 95677

Property Features

Public spaces have free WiFi. You'll find a business center on site. An outdoor pool, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Rocklin. Free self parking is available. This Rocklin hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 3 levels
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Rocklin Station (1.2 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Rocklin offers 104 accommodations with coffee/tea makers and hair dryers. These individually furnished accommodations include sofa beds. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Rocklin hotel provides complimentary wireless Internet access. 40-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Casino nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 20
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Express Rocklin
  • SureStay Plus Hotel Best Western Rocklin
  • Heritage Inn Express
  • Heritage Hotel Express Rocklin
  • Heritage Inn Express Rocklin Hotel Rocklin
  • Heritage Express
  • SureStay Plus Best Western Rocklin
  • Surestay Plus By Best Rocklin
  • SureStay Plus Hotel by Best Western Rocklin Hotel
  • SureStay Plus Hotel by Best Western Rocklin Rocklin
  • SureStay Plus Hotel by Best Western Rocklin Hotel Rocklin

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Up to 3 children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.