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"The hotel was beautiful. Room service not available during pandemic. There were quite a few parties going on, and our room had remnants of a party sti ... " More

By a verified traveler on Tue 25 May 2021

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Hotel Description

3.5-star hotel near Arden Fair Mall

Near boardwalk, shopping

You'll find Arden Fair Mall and Cal Expo within 2 miles (3 km) of this Sacramento hotel. Cal Expo Race Track and American River are also within 3 miles (5 km).

Renovated in 2016

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Enjoy the 24-hour gym and perks like a free shopping center shuttle.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and down comforters, the 335 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include MP3 docks, refrigerators, and room service.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$124* Per night/room Nov 27 - Nov 28

Executive Room, Non Smoking, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Accessible, Non Smoking (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, Non Smoking, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Sacramento Arden West ratings based on 9 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Sacramento Arden West

Everyone (2) Couples (1) Family (3)
4 out of 5
The hotel was beautiful. Room service not available during pandemic. There were quite a few parties going on, and our room had remnants of a party still taped up on the walls. There was a screaming fight outside our second floor window which woke us in the morning- guests of the hotel. The area of Sacramento it is in has a lot of homeless, and they hang out inside the parking lot. The mall is just around the corner and security presence at the mall seemed necessary.

Posted by on May 25, 2021

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Comment from Hotel Management

May 26, 2021 by JM

Hello, Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay with us and hope to have you back again in the near future.

4 out of 5
good location, good service, I would stay in the hotel again. Price was fair also, had a good stay over all. thanks for asking.

Posted by , from sunnyvale Ca on Oct 23, 2020

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Comment from Hotel Management

Oct 28, 2020 by JM

Hi Jose. Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay with us and hope to have you back again in the near future. Thank you and safe travels.

5 out of 5
Overall I thought the staff was friendly and helpful. The hotel in and out was clean and well kept. The room was very nice, especially considering the room rate. A-plus for the cleaning staffs job in the bath! All the towels were folded oragami style. Complimentary bath products were arranged nicely on a tray, etc. just two minor complaints... Mini fridge in room was not cold. Parking slots in lot are too narrow. My first stay I was driving my P/U and had to park way way out back to use two spots. This stay I was in a compact and still almost couldn’t get out of the car. Overall 4 plus

Posted by on Nov 18, 2019

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4 out of 5
The staff at the Hilton was excellent! Kind, friendly, and professional. The room was spotless, stocked with all the necessities. Including bathrobes, blow dryer, iron and ironing board. My only complaint is the widths of the parking stalls (I have a large P/U) and had trouble finding a slot that I could open my door once I squeezed in. I was over it quickly after walking though the foyer.

Posted by on Oct 31, 2019

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3 out of 5
The air conditioner didn’t work during the stay in the room

Posted by on Jun 30, 2019

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3 out of 5

Bad bed

Pros: Room was clean
Cons: Sleeping arrangements for 3 adults, maybe two beds in a room.
Made arrangements for 3 adults. Got a king size bed and a rollaway bed. The mattress wasn't a mattress at all. It was metal springs with a cover over it. Next night had the maid service bring four blankets to make the bed sleep easier. Even then it was a back killer. Then at check out was told parking was 18$, I threw a fit. No one told me at check in about the charges. Water bottles in the room were 6$ a bottle. I will never stay in a Hilton again.

Posted by , from Florida on Nov 23, 2015

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1 out of 5

So bad I packed up & left in the middle of the nig

Hotel was OK, barely deserving a Hilton title.  Staff was exceptionally nice and great until I had to call downstairs late at night and the front desk manager answered.  He was so rude and hostile that I packed up and left in the middle of the night.

Posted by , from Sacramento, CA on Jul 17, 2013

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5 out of 5

Best value in the area ...

Pros: Free Internet, Quiet
Best value in the area. Plenty of parking on premises, rooms have always been clean (multiple stays), restaurant is decent, bar is well stocked and active, staff is friendly and helpful. Will stay there again, and again. They also have multiple conference rooms if you're planning an event.

Posted by , from Seattle area on Feb 9, 2013

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4 out of 5

Incredible value for the market.

The facility compared favorably with the Sacramento Sheraton Grand and the Sacramento Hyatt Regency and the room was at least $70 less. I will definitely stay there the next time I am in Sacramento.

Posted by , from Montgomery, AL, USA on Oct 4, 2012

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About the Hilton Sacramento Arden West

Location 2200 Harvard St, Sacramento, CA 95815-3306

Property Features

Hilton Sacramento Arden West offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. A 24-hour business center and limo/town car service are available. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Sacramento Arden West. Parking is available for a fee. A complete renovation of Hilton Sacramento Arden West was completed in June 2016. Smoking is allowed in designated areas at this 3.5-star Sacramento hotel.

  • 1 building
  • 335 guestrooms or units
  • 12 levels
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • In-room childcare (surcharge)
  • Refrigerator (on request)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Sacramento Valley Station (7.8 km / 4.8 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Sacramento Arden West offers 335 air-conditioned accommodations with MP3 docking stations and safes. Pillowtop beds feature down comforters. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:30 AM.

Harvard Street Grille - Onsite restaurant.

Cameo Lounge - This bar serves brunch, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization for USD 100 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14 and USD 20 per person (approximately)
  • Fee for wireless Internet in public areas: USD 11.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 11.95 (rates may vary)
  • Self parking fee: USD 11 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arden Hilton
  • Hilton Arden
  • Hilton Arden Hotel
  • Hilton Arden Hotel Sacramento West
  • Hilton Sacramento Arden West
  • Hilton Sacramento West
  • Hilton Hotel Sacramento
  • Hilton Sacramento Arden West Hotel Sacramento
  • Sacramento Hilton
  • Hilton Sacramento Arden West Hotel
  • Hilton Arden West Hotel
  • Hilton Arden West
  • Hilton Sacramento Arden West Hotel
  • Hilton Sacramento Arden West Sacramento
  • Hilton Sacramento Arden West Hotel Sacramento

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.