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Xscape Tulum

3.5 star property
3.5-star hotel near Tulum National Park

Choose dates to view prices

Photo gallery for Xscape Tulum

Restaurant
Luxury Room, 1 King Bed, Jetted Tub, Garden Area | In-room safe, free WiFi, bed sheets
Exterior
Luxury Room, 1 King Bed, Garden View | Living room
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • Parking included

Explore the area

Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780
  • Tulum National Park
    ‪4 min drive‬
  • Tulum Mayan Ruins
    ‪9 min drive‬
  • Playa Paraiso
    ‪16 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪43 min drive‬

Room options

View all photos for Premium Room, Balcony, Pool View

In-room safe, free WiFi, bed sheets

Premium Room, Balcony, Pool View

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

Premium Room, 1 King Bed, Hot Tub, Pool View | Terrace/patio

Premium Room, 1 King Bed, Hot Tub, Pool View

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Loft, Terrace

In-room safe, free WiFi, bed sheets

Junior Loft, Terrace

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Deluxe Room, 1 King Bed

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, Terrace

Loft, Terrace | In-room safe, free WiFi, bed sheets

Loft, Terrace

  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View | In-room safe, free WiFi, bed sheets

Luxury Room, 1 King Bed, Garden View

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

In-room dining

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

  • 646 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, Terrace

In-room safe, free WiFi, bed sheets

Apartment, Terrace

  • 646 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, Terrace, Pool View

In-room safe, free WiFi, bed sheets

Premium Room, Terrace, Pool View

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Luxury Room, 1 King Bed, Jetted Tub, Garden Area | View from room

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Tulum

Tulum City Center stay.Your stay at this Tulum City Center hotel places you within 3 miles (5 km) of Tulum National Park and Tulum Mayan Ruins. Gran Cenote and Playa Paraiso are also within 6 miles (10 km).

What's nearby

  • Tulum National Park - 4 min drive - 2.2 miles
  • Gran Cenote - 5 min drive - 3.5 miles
  • Tulum Mayan Ruins - 9 min drive - 3.1 miles
  • Tulum Beach - 9 min drive - 4.7 miles
  • Playa Paraiso - 16 min drive - 4.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 98 min drive

Restaurants

  • ‪Burrito Amor - ‬7 min walk
  • ‪Sukhothai - ‬1 min walk
  • ‪Asian Bodega - ‬5 min walk
  • ‪El Camello Jr - ‬3 min walk
  • ‪El Tio - ‬3 min walk

About this property

Xscape Tulum

3.5-star hotel near Tulum National Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a library, and multilingual staff are also featured at Xscape Tulum. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 27 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2014
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Xscape Tulum offers 27 air-conditioned accommodations with safes and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Housekeeping is provided daily.

Languages

English, Italian, Spanish

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 8 to 15 for adults and USD 8 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 10:30 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults, and USD 8 to 15 for children
  • Airport shuttle fee: USD 130 per room (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Property Registration Number 9075846

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.

Property is also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

How close is Xscape Tulum to the airport?

Xscape Tulum is 24.5 mi (43-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Xscape Tulum?

As of May 13, 2025, prices found for a 1-night stay for 2 adults at Xscape Tulum on May 23, 2025 start from $45.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Xscape Tulum have an airport shuttle?

Xscape Tulum offers an airport shuttle 24 hours a day, on request, for a charge of USD 130 per room, one-way.

How close is Xscape Tulum to the beach?

This hotel is 4.3 mi (16-min drive) from Playa Paraiso and 8.6 mi (24-min drive) from Soliman Bay. Don't forget your sunscreen!

Does Xscape Tulum offer free breakfast?

Free breakfast isn’t offered at Xscape Tulum, but cooked-to-order breakfast is offered for a fee of between USD 8 and 15 for adults, USD 8 and 15 for children. It's available every day from 7:00 AM to noon.

Is there a casino at Xscape Tulum?

No, there is no casino at this hotel.

What time is check-in at Xscape Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Xscape Tulum?

This hotel offers free self parking.

Does Xscape Tulum have a pool?

Xscape Tulum features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Xscape Tulum have a restaurant?

Yes, there is a restaurant on site.

Does Xscape Tulum have a spa?

There are no spa services available at this hotel.

How close is Xscape Tulum to downtown Tulum?

Xscape Tulum is 0.5 mi away from Tulum.

Xscape Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 319 out of 532 reviews
Rating 8 - Good. 142 out of 532 reviews
Rating 6 - Okay. 32 out of 532 reviews
Rating 4 - Poor. 20 out of 532 reviews
Rating 2 - Terrible. 19 out of 532 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sruthi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Henry, Grizzly Flats

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Stayed 1 night in Jan 2025

4/10 Poor

Brittany

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
Stayed 5 nights in Dec 2024

10/10 Excellent

Marika, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
Stayed 4 nights in Dec 2024

8/10 Good

Aditya, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Sergio Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Michelle, Troutdale

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
Stayed 1 night in Dec 2024

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.

2/10 Terrible

krista

I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
Stayed 1 night in Dec 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing, “artistic vibe.”

This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
Stayed 7 nights in Nov 2024

6/10 Okay

William Russell

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
Stayed 4 nights in Sep 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Stayed 1 night in Jul 2024

8/10 Good

randy

Traveled with family
Liked: Amenities
Buen lugar
Stayed 1 night in Jul 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

4/10 Poor

Nitish

Traveled with partner
Disliked: Property conditions & facilities
They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.
Stayed 1 night in May 2024

8/10 Good

Lora

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful oasis

Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Tamika

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nawshin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best of Tulum !

Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place. Reasonable price. Pix don’t do it justice.
Stayed 1 night in Jan 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Mackenzie, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Stayed 1 night in Jan 2024

10/10 Excellent

LiLiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
Stayed 1 night in Dec 2023

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
Stayed 3 nights in Dec 2023