4/10 Poor
Julie
Traveled with family and small children
Mar 24, 2025
We rented 2 rooms from Thursday - Sunday for a soccer tournament. One of the rooms(my kids room) had a very strong musty/mold smell. Mold around window and molding near heater/AC. I spoke to front desk about this on Friday. I was told we could switch as soon as they had clean rooms. When we arrived back from our Soccer game a new person was at the desk and i explained. Her response was “well that’s not what I was told. Also she said she went to the room and couldn’t smell anything”
I told her I have 2 rooms that have 2 completely different smells and she was more than welcome to accompany me to smell the difference. She then said well I don’t have another king suite so….. I replied with give me anything. I’d rather my children do not sleep in a musty, mold infested room. No compensation offered for the downgrade on the room for the remaining 2 nights. Hotel is a bit dated.
Julie
Stayed 3 nights in Mar 2025