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4.3 out of 5

"Free parking and great service. Room cleaning could be better. " More

By a verified traveler on Thu 15 Aug 2019

Hotel Description

4-star hotel near University of Richmond

In suburbs

Within 2 miles (3 km) of this Richmond hotel, you'll find Henrico Doctors' Hospital and Markel Building. University of Richmond and Shops at Willow Lawn are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 7 conference rooms, 24-hour business center, and valet parking. Enjoy the 24-hour fitness center and perks like free self parking and free WiFi.

Comfy beds, WiFi

The 250 guestrooms feature comforts like pillowtop beds and down comforters, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include 24-hour room service, WiFi, and flat-screen TVs with satellite channels.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$129* Per night/room May 31 - Jun 1

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Westin Richmond ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Richmond

Everyone (3) Family (4)
2 out of 5
Very nice hotel. However, we didn’t get the service we are accustomed at a Westin property. The room was missing towels and when we called to request them, they told us we had to wait about 1 1/2 hours for the next person to come up!

Posted by on Mar 28, 2021

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5 out of 5

Posted by on Nov 28, 2020

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5 out of 5
Free parking and great service. Room cleaning could be better.

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 20, 2019 by Rodney Moubray

Scott, Thank you for taking the time to review The Westin Richmond. We appreciate your business and nice comments. We hope to see you again on future travels to Richmond. Stay well, Rodney Moubray General Manager

5 out of 5
We really enjoyed our stay. Your beds are super comfy!

Posted by on May 3, 2019

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Comment from Hotel Management

May 21, 2019 by Rodney Moubray

Thank you for the perfect score. We are so glad that you enjoyed your stay and hope to see you again on your next travels.

3 out of 5
The hotel was nice, but I expected better from a Westin. There were stains on the furniture and the carpet. The staff was very nice. The location was not great, I thought I was staying downtown which is close to 5 miles away.

Posted by on Mar 5, 2018

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Comment from Hotel Management

Mar 6, 2018 by Feliks Schwartz

Dear guest, thank you for your recent stay. I am sorry to hear we did not exceed your expectations but your comments are well received and appreciated. We will certainly continue to place a focus on cleanliness as this is a basic in our industry and what we have been known for at The Westin Richmond. I am sorry our location was not ideal for you but we are very centrally located to all things Richmond and hope we will see you again. Be well, Feliks Schwartz - General Manager

1 out of 5

Outside of richmond

Hotel was very nice, looked like it was only a few years old. Rooms and rest of the hotel were very clean. Very disappointed in the morning to find out that we had NO WATER!!!! No hot or cold water to bathe or even brush our teeth. We were not given an apology at checkout, they didn't even say anything about it until I asked about it. I understand that issues happen, but with this issue the staff was almost "pretending" like nothing was wrong!!! Will definitely think twice about staying at a Westin again...

Posted by on Dec 29, 2016

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Comment from Hotel Management

Jan 16, 2017 by Feliks Schwartz

Dear Guest, thank you for your recent stay. I am very sorry to hear that you experienced an issue with our water service during your stay. We had a major mechanical emergency which has since been fully resolved and I apologize for the lack of empathy when it was brought to our attention. I assure you this was not something that could have been avoided but certainly could have been handled better with you. We strive for a much higher level of service that we have been recognized for and I am sorry we did not show that level of care on your recent stay. I hope you will give us another opportunity to serve your needs should your travels return you to Richmond. Stay well, Feliks Schwartz - General Manager

5 out of 5

The Westin Hotel in the Richmond west end is a great place to stay. My family and I were very pleased.

Pros: Quiet, stylish and attractive
Cons: No free Internet
Excellent. Attractive, stylish, convenient, comfortable and fairly priced.

Posted by , from Danbury, CT on Jul 26, 2012

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5 out of 5

The Westin hotel was attractive, stylish and very comfortable.

Pros: Quiet, friendly staff
Cons: No free Internet
The Westin Hotel is an excellent, high value, and very convenient place to stay when visting Richmond.

Posted by , from Danbury, CT on Jul 12, 2012

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5 out of 5

Home stay!

I love the fluffy bedding! Very cozy and relaxed stay!

Posted by on Feb 7, 2011

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5 out of 5

Great option in Richmond

Pros: awesome shower, comfortable beds
Fairly new hotel right off I-64- easy to get to Short Pump, downtown, etc. Very pleasant staff, clean rooms and really comfortable beds (with nice comforters). Probably the best hotel shower- wish I could install it at home. Nice lobby and great bar area. I have stayed there several times and have no complaints.

Posted by on Feb 3, 2011

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Property Features

The Westin Richmond offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 22761 square feet (2115 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Westin Richmond. Free self parking is available. This 4-star Richmond hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 7 levels
  • 22761 sq ft of conference space
  • 2115 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Free RV, bus, truck parking

Transport

  • Airport: Richmond Intl. Airport (RIC) (23.7 km / 14.8 mi)
  • Train station: Richmond Staples Mill Road Station (3.6 km / 2.3 mi)
  • Parking: Free self parking and RV/bus/truck parking; valet parking available for a surcharge

Room Amenities

The Westin Richmond offers 250 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature down comforters. 50-inch flat-screen televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Richmond hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in February 2016.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10:30 AM.

Crossings Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Crossings Bar and Lounge - This bar specializes in American cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer and masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 10.50 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 7.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Richmond Westin
  • Westin Hotel Richmond
  • Westin Richmond
  • The Westin Richmond Hotel Richmond
  • Westin Richmond Hotel
  • The Westin Richmond Hotel
  • The Westin Richmond Richmond
  • The Westin Richmond Hotel Richmond

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.