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4.1 out of 5

"Great overall experience but reserved and prepaid for Spa Tower and it was not available upon check into Hotel. Bummer! " More

By a verified traveler on Mon 30 Jul 2018

Hotel Description

4-star ski resort near Reno-Sparks Convention Center, connected to the convention center

Mountain retreat

A stay at this Reno/Tahoe Airport resort places you within half a mile (1 km) of Reno-Sparks Convention Center and 3 miles (5 km) of Reno Arch. Also, National Bowling Stadium is within 3 miles (5 km) and Reno Events Center is within 6 miles (10 km).

Casino, health club

This romantic resort features a casino, a full-service spa, and 8 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Valet parking is free for guests, and you can enjoy a meal in one of the 2 coffee shops/cafés.

Free WiFi, flat-screen TVs

The 818 guestrooms have flat-screen TVs with cable channels and offer free WiFi and 24-hour room service. Coffee/tea makers, free local calls, and free bottled water are also available.

Atlantis Tower, King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$71 per night

Luxury Tower, King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Concierge Tower, King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Tower, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Atlantis Tower 2 Queens View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Atlantis Tower King View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Atlantis Casino Resort Spa Featuring Concierge Hotel Tower ratings based on 136 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Atlantis Casino Resort Spa Featuring Concierge Hotel Tower

Everyone (49) Couples (2) Family (5)
4 out of 5

Posted by on Jul 10, 2019

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1 out of 5
We were very upset and disappointed in our experience with Atlantis and Travelocity!! Our flights out of Green Bay and Chicago were delayed due to weather. That meant we could not get to Reno last night!! Atlantis and Travelocity would not refund the money paid down (over $59). Both blamed each other. After more than 1 and 1/2 hours on the phone, a Travelocity Agent gave us a $25 hotel voucher and refunded our Hotel Protection Insurance ($9), which we purchased to prevent such an event. An agent sold it to my husband saying it would cover if you have to cancel the reservation- not stating it had to be a medical emergency. Because of the experience we had , we won’t be using Travelocity or staying at Atlantis in the future!!

Posted by on Jun 25, 2019

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4 out of 5
Convenient to locations I needed. Shuttle services

Posted by on Jun 24, 2019

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4 out of 5

Posted by on Jun 21, 2019

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4 out of 5
Convenient to airports food services good. Entertainment is up to date.

Posted by on Jun 21, 2019

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5 out of 5

Posted by on Jun 21, 2019

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2 out of 5
I paid for the hotel through Travelocity, however when I got to the property to check in, I was told that I had to pay the resort fee plus the $80 upgrade fee because the room I had booked on Travelocity was no longer available and the only rooms that were available cost more than what I had paid, hence the additional $80; seems like a scam to me.

Posted by on Jun 21, 2019

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4 out of 5
The room was clean but even though it was a non smoking room, it still smelled of smoke. The sheets were not very soft, and the pillows were not comfortable.

Posted by on Jun 8, 2019

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2 out of 5
Hot tub was closed. I was not informed at sign in or prior. I made this reservation specifically to use the hot tub for health reasons. I was charged additional money and don’t know why. I reserved on line and paid $162 then charged another $72 at sign in. I thought the $162 was in full. Also the original room was for a king but instead it was 2 double. It was changed easily but annoying. I won’t stay here again based on this experience

Posted by on May 25, 2019

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5 out of 5

Posted by on May 24, 2019

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About the Atlantis Casino Resort Spa Featuring Concierge Hotel Tower

Location 3800 S Virginia Street, Reno, NV 89502

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Conveniences like ski storage and shopping on site allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the resort's bar or try your luck at the onsite casino. There are 8 restaurants and 2 coffee shops/cafés on site. WiFi is free in public spaces. This ski resort also offers an indoor pool, an outdoor pool, and a health club. Free valet parking is available. This 4-star Reno resort is smoke free.

  • 818 guestrooms or units
  • 27 levels
  • 8 dining venues
  • 2 coffee shops
  • 50,000 sq ft of conference space
  • 5 sq m of conference space
  • Casino
  • Bar or lounge
  • Ski equipment storage
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Reno, NV (RNO-Reno-Tahoe Intl.) (4.2 km / 2.6 mi)
  • Train station: Reno Station (4.8 km / 3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking

Room Amenities

Atlantis Casino Resort Spa Featuring Concierge Hotel Tower offers 818 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers and hair dryers. This Reno resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 4:00 AM to 1:00 PM.

Atlantis Casino Resort Spa Featuring Concierge Hotel Tower has 8 restaurants on site.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Kayaking nearby
  • Downhill skiing nearby
  • Sailing nearby
  • Windsurfing nearby
  • Cross-country skiing nearby

Spa Services

Spa Atlantis has 15 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a mud bath, a sauna, and a spa tub.

Guests under 17 years old are not allowed in the spa.

  • Number of treatment rooms 15
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 17
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available at scheduled times from 4:30 AM to midnight. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times from 4:30 AM to midnight. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay (for stays between 1 January - 31 December)
  • Resort fee: USD 29.95 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Fitness center access
  • Airport shuttle
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Concierge/valet service
  • Self parking
  • Valet parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 25 for adults, USD 3 and USD 25 for children (approximately)
  • Refrigerator fee: USD 10 per night
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlantis Casino Resort Spa Featuring Concierge Hotel Tower Reno
  • Atlantis Casino Resort Spa Featuring Concierge Hotel Tower
  • Atlantis Casino Spa Featuring Concierge Tower
  • Atlantis Casino Spa Featuring Concierge Tower Reno
  • Atlantis Casino Featuring Con

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.