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Tru by Hilton Rapid City Rushmore

2.5-star property
825 Elgin St, Bldg B, Rapid City, SD 1-855-201-7819
4.3 out of 5
Excellent!
See all 13 travelocity Reviews

"Very clean, reasonable rate. Liked the modern decor. Showed up for breakfast 3 minutes prior to breakfast time, had to wait until exactly 6:00 before ... " More

By a verified traveler on Tue 25 May 2021

Points Of Interest

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Hotel Description

Hotel near Central States Fairgrounds in Rapid City

City center stay

You'll find Central States Fairgrounds and Rushmore Plaza Civic Center within 3 miles (5 km) of this hotel. Also, Main Street Square is within 3 miles (5 km) and Dakota Fields Sports Complex is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 2 conference rooms, free WiFi in public areas, and airport drop-off service. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, LCD TVs

The 98 guestrooms offer LCD TVs with cable channels, along with free WiFi and free local calls. Other amenities include hair dryers, showers, and ironing boards.

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$54* Per night/room Oct 24 - Oct 25

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Rapid City Rushmore ratings based on 13 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru by Hilton Rapid City Rushmore

Everyone (8) Couples (2) Family (4)
2 out of 5

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 26, 2021 by Jordon I.

Thank you for sharing your honest rating with us. We do apologize that your stay was not up to standards. I would love to change your impression of our hotel the next time you visit Rapid City. Until then, safe travels!

5 out of 5
Very clean, reasonable rate. Liked the modern decor. Showed up for breakfast 3 minutes prior to breakfast time, had to wait until exactly 6:00 before we could serve ourself, even though everything was ready.

Posted by on May 25, 2021

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Comment from Hotel Management

May 25, 2021 by Ezra

Thank you for staying with us and taking time to write us a thoughtful review. We appreciate your feedback!

5 out of 5

Posted by on May 13, 2021

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Comment from Hotel Management

May 25, 2021 by Ezra

Thank you for staying with us. We appreciate your feedback!

3 out of 5
no coffee in room plus the room was way too small next time I will go for the 2 queen beds even tho I travel alone.

Posted by on Dec 29, 2020

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Comment from Hotel Management

Dec 30, 2020 by Jordon I.

Thank you for taking the time to share your review with us, we appreciate your honest feedback! TRU by Hilton promotes a minimalist lifestyle which is why there are no coffee pots or microwaves in the room. However, in the Hampton Inn and Suites lobby there is always hot coffee ready to be served for our guests! Thank you for your review and we hope to see you again in your travels!

5 out of 5

Posted by on Oct 23, 2020

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Comment from Hotel Management

Oct 26, 2020 by Ezra

Thank you for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Sep 14, 2020

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Comment from Hotel Management

Sep 18, 2020 by Jordon

Thank you for taking the time to share your review with us. We're glad you were pleased with the hotel!. Your feedback is integral to the team so we may always be improving. Again, thank you for your review and we look forward to seeing you again in your travels.

2 out of 5
The hotel room was clean. The big issue with this hotel is the customer service you can’t get a hold of anyone if you need something. I called housekeeping and had to leave a message to get more towels and pillows 4 hours later no answer. I ended up going downstairs and talking to the clerk and he said he would bring some up. Come to find out the clerk is also the housekeeper his words not mine. Good luck if you stay there.

Posted by , from Las Vegas on Sep 8, 2020

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Comment from Hotel Management

Sep 10, 2020 by EC

Thank you for choosing Tru by Hilton and thank you for taking the time to leave us a review! We apologize for the dissatisfaction of your stay. We take the time to listen to your feedback so we can continuously improve our services and staff. We appreciate you being our guest and look forward to welcoming you back soon for an even better experience. Travel safe!

5 out of 5
I spent 2 nights here July 17 & 18, 2020. The property was exceptionally clean (it's also very new) and I felt like a big effort was made to emphasize the cleaning process. The room was spacious and comfortable and I thought the bedding was very cozy.

Posted by , from Phoenix, AZ on Jul 21, 2020

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Comment from Hotel Management

Jul 21, 2020 by Jordon

Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything. We are constantly working to improve for our guest as well as our hotel. It was a pleasure having you as our guest and look forward to welcoming you back again soon.

4 out of 5
Inside clean but because of cocos lots of trash sitting outside rooms

Posted by , from Tracy MN on Jun 14, 2020

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Comment from Hotel Management

Jun 15, 2020 by Aaron-FOM

Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.

5 out of 5
Awesome staff! They even put together a basket for me for my birthday!

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 11, 2020 by Aaron-FOM

Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! I'm also very happy to hear you enjoyed the basket! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward to serving you during your next stay with us.

About the Tru by Hilton Rapid City Rushmore

Location 825 Elgin St, Bldg B, Rapid City, SD 57701

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Tru by Hilton Rapid City Rushmore offers its guests an indoor pool, a waterslide, and a 24-hour fitness center. Public spaces have free WiFi. Free breakfast is served daily. There are 2 meeting rooms available. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. The business-friendly Tru by Hilton Rapid City Rushmore also features an arcade/game room, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. Smoking is allowed in designated areas at this Rapid City hotel.

  • 98 guestrooms or units
  • 4 levels
  • Built in 2019
  • To-go breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Tru by Hilton Rapid City Rushmore offers 98 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch LCD televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15 per person
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru Hilton Rapid City Rushmore Hotel
  • Tru Hilton Rushmore Hotel
  • Tru Hilton Rapid City Rushmore
  • Tru Hilton Rushmore
  • Hotel Tru by Hilton Rapid City Rushmore Rapid City
  • Rapid City Tru by Hilton Rapid City Rushmore Hotel
  • Hotel Tru by Hilton Rapid City Rushmore
  • Tru by Hilton Rapid City Rushmore Rapid City
  • Tru Hilton Rapid City Rushmore
  • Tru by Hilton Rapid City Rushmore Hotel
  • Tru by Hilton Rapid City Rushmore Rapid City
  • Tru by Hilton Rapid City Rushmore Hotel Rapid City

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.