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Tru by Hilton Rapid City Rushmore

2.5-star property
825 Elgin St, Bldg B, Rapid City, SD 1-855-201-7819
4.2 out of 5
Very good!
See all 17 travelocity Reviews

"No soap in the room. Window blind was broke. Very nice beds and pillows " More

By a verified traveler on Mon 12 Sep 2022

Points Of Interest

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Hotel Description

Hotel near Central States Fairgrounds in Rapid City

City center stay

You'll find Central States Fairgrounds and The Monument Civic Center within 3 miles (5 km) of this hotel. Also, Main Street Square is within 3 miles (5 km) and Dakota Fields Sports Complex is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 2 conference rooms, free WiFi in public areas, and airport shuttle. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$56* Per night/room Apr 3 - Apr 4

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Rapid City Rushmore ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tru by Hilton Rapid City Rushmore

Everyone (10) Couples (2) Family (6)
5 out of 5
No soap in the room. Window blind was broke. Very nice beds and pillows

Posted by on Sep 12, 2022

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Comment from Hotel Management

Sep 12, 2022 by Dominic Miller

Sir, I am sorry about the lack of soap and the blinds are an issue. I do greatly appreciate your 5/5 review and choosing TRU. I have addressed the soap issue and look forward to your next visit.

4 out of 5
Window shade was broken. Shower shampoo, conditioner and body wash were empty. Front desk gave me lotion for body wash and said it was the same thing.

Posted by , from Denver on Aug 27, 2022

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Comment from Hotel Management

Aug 27, 2022 by Dominic Miller

Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

2 out of 5
Check in was ridiculously slow. Attendant answered phone calls while 4 of us had been standing in line for 20 minutes.

Posted by on Apr 25, 2022

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Comment from Hotel Management

Apr 26, 2022 by Jordon I.

Thank you for taking the time to share your honest review with us. Please accept my apologies for the issues you encountered upon check in. I will be addressing this issue with the employee that was present to ensure this does not happen again and we are checking our guest in swiftly and with ease. If you are traveling through the area again please do not hesitate to call us as I would love to change your impression of our hotel. Until then, safe travels.

5 out of 5

Posted by on Oct 8, 2021

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2 out of 5

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 26, 2021 by Jordon I.

Thank you for sharing your honest rating with us. We do apologize that your stay was not up to standards. I would love to change your impression of our hotel the next time you visit Rapid City. Until then, safe travels!

5 out of 5
Very clean, reasonable rate. Liked the modern decor. Showed up for breakfast 3 minutes prior to breakfast time, had to wait until exactly 6:00 before we could serve ourself, even though everything was ready.

Posted by on May 25, 2021

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Comment from Hotel Management

May 25, 2021 by Ezra

Thank you for staying with us and taking time to write us a thoughtful review. We appreciate your feedback!

5 out of 5

Posted by on May 13, 2021

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Comment from Hotel Management

May 25, 2021 by Ezra

Thank you for staying with us. We appreciate your feedback!

3 out of 5
no coffee in room plus the room was way too small next time I will go for the 2 queen beds even tho I travel alone.

Posted by on Dec 29, 2020

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Comment from Hotel Management

Dec 30, 2020 by Jordon I.

Thank you for taking the time to share your review with us, we appreciate your honest feedback! TRU by Hilton promotes a minimalist lifestyle which is why there are no coffee pots or microwaves in the room. However, in the Hampton Inn and Suites lobby there is always hot coffee ready to be served for our guests! Thank you for your review and we hope to see you again in your travels!

5 out of 5

Posted by on Oct 23, 2020

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Comment from Hotel Management

Oct 26, 2020 by Ezra

Thank you for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Sep 14, 2020

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Comment from Hotel Management

Sep 18, 2020 by Jordon

Thank you for taking the time to share your review with us. We're glad you were pleased with the hotel!. Your feedback is integral to the team so we may always be improving. Again, thank you for your review and we look forward to seeing you again in your travels.

About the Tru by Hilton Rapid City Rushmore

Location 825 Elgin St, Bldg B, Rapid City, SD 57701

Property Features

Tru by Hilton Rapid City Rushmore offers its guests an indoor pool, a waterslide, and a 24-hour fitness center. Public spaces have free WiFi. Free breakfast is served daily. There are 2 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Tru by Hilton Rapid City Rushmore also features an arcade/game room, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. Smoking is allowed in designated areas at this Rapid City hotel.

  • 98 guestrooms or units
  • 4 levels
  • Built in 2019
  • To-go breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Tru by Hilton Rapid City Rushmore offers 98 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch LCD televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25.00 per person (one-way)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru Hilton Rapid City Rushmore Hotel
  • Tru Hilton Rushmore Hotel
  • Tru Hilton Rapid City Rushmore
  • Tru Hilton Rushmore
  • Hotel Tru by Hilton Rapid City Rushmore Rapid City
  • Rapid City Tru by Hilton Rapid City Rushmore Hotel
  • Hotel Tru by Hilton Rapid City Rushmore
  • Tru by Hilton Rapid City Rushmore Rapid City
  • Tru Hilton Rapid City Rushmore
  • Tru by Hilton Rapid City Rushmore Hotel
  • Tru by Hilton Rapid City Rushmore Rapid City
  • Tru by Hilton Rapid City Rushmore Hotel Rapid City

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.