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Extended Stay America Suites Raleigh RTP 4919 Miami Blvd

2.5-star property
4919 S Miami Blvd, Durham, NC 1-855-201-7819
2.9 out of 5
See all 30 travelocity Reviews

"Check in was fine, the clerk was polite and our room was dated but clean. The hair dryer plug was broken as well as the exhaust fan in the bathroom. T ... " More

By a verified traveler on Mon 19 Aug 2019

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Hotel Description

Enjoy the free airport shuttle at this Durham hotel

In suburbs

A stay at this hotel places you within half a mile (1 km) of Research Triangle Park and 3 miles (5 km) of Lenovo. Lake Crabtree County Park and William B. Umstead State Park are also within 6 miles (10 km).

Free shuttle, breakfast

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the free WiFi in public areas and free airport shuttle. Enjoy freebies like on-the-go breakfast and an area shuttle

Free WiFi, kitchens

The 138 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, DVD players, and coffee/tea makers are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$62* Per night/room Oct 24 - Oct 25

Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America Suites Raleigh RTP 4919 Miami Blvd ratings based on 30 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Extended Stay America Suites Raleigh RTP 4919 Miami Blvd

Everyone (9) Couples (3) Family (3)
2 out of 5
During my stay, there were multiple people loitering in the parking lot which did give me a good feeling. There were also people entering and exiting the property without staff knowledge. The on duty staff member was suffering from a sickness and using a tablet for check in. The staff member did not clean or sanitize the tablet prior to asking me to sign which is disgusting.

Posted by , from Iowa on Jan 27, 2020

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Comment from Hotel Management

Jan 28, 2020 by Hotel Management

Avery, thank you for being our guest. We regret the disturbances you had from other guests and are sorry for the poor experience you had with one of our staff member. We have shared your comments with the mentioned associate so that such instances are not repeated. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management

3 out of 5
Check in was fine, the clerk was polite and our room was dated but clean. The hair dryer plug was broken as well as the exhaust fan in the bathroom. The hallways and the elevator had visible debris from the time we checked in until the next morning. The main reason I chose this location was the pool and the gym, both of which were unusable. The pool water was cloudy and did not appear clean and none of the gym equipment worked safely or at all. The "grab-and-go breakfast" was coffee with no sugar or carry out cups, granola bars, packaged muffins, and oatmeal with no bowls or microwave available. I have used Extended Stay before and I was very disappointed.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 20, 2019 by Hotel Management

Thank you for your loyalty to our brand. We apologize for the maintenance and housekeeping issues you encountered and regret the inconvenience it caused. Your concerns have been shared with the appropriate teams to ensure a better experience going forward. We are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. On a positive note, we are happy you liked our staff and suites. Thank you again for your constructive comments as they only help us improve. Please come back and see us again. Sincerely, Hotel Management

1 out of 5
Took about 2 hours to check in because apparently only one person works at this hotel, and it takes them 30 minutes+ per customer to do basic tasks like check-in.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 14, 2019 by Hotel Management

Thank you for reviewing your experience at our hotel. We apologize for the issues you encountered at check-in. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management

5 out of 5
I loved the hospitality. I forgot their names but both shifts were great.

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 4, 2019 by Hotel Management

Thank you for the 5-star review of Extended Stay America. We are happy to know you were awed by our spectacular hospitality and that you enjoyed your stay with us. Everyone from our team has appreciated you for highlighting their efforts. On behalf of everyone, we invite you to for another visit. Sincerely, Hotel Management

4 out of 5
The manager was very professional as well as the entire staff. Everyone was very friendly, courteous and accommodating. We enjoyed our stay and would stay there again.

Posted by on May 13, 2019

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Comment from Hotel Management

May 14, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management

2 out of 5
Room keys stopped working. Room door was not able to shut. Wifi wasnt working.

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 1, 2019 by Hotel Management

Thank you for being our guest. We are sorry for the issues you encountered and that ruined your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management

2 out of 5
You get what you pay for....this was an inexpensive studio hotel for a one night stay before flying out. With a studio, there is no bathroom to buffer the hallway noise, so we hear every person talking in the hallway all night, and every elevator ding. The furniture didn't fit the spaces, so blocked parts of doorways. During the night, the compressor on the a/c unit began making this horrible noise that wouldn't stop. So little sleep. One of the desk chair in the room was filthy. Wouldn't even put my suitcase on it without a towel. We couldn't get the wi-fi to work properly and it wasn't very strong. However, the desk staff were pleasant and friendly. Next time I will pay more for a room. Lesson learned.

Posted by on Apr 25, 2019

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Comment from Hotel Management

Apr 26, 2019 by Hotel Management

Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. Your comments have been shared with our team so immediate corrective action can be taken. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management

2 out of 5
Room was not well maintained and STUNK, like seriously it smelled so bad

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 15, 2019 by Hotel Management

We apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management

1 out of 5
1. The treadmill in the fitness center slips and is not safe to use. 2. The elevators and hallways smell awful at all times of the day/night. 3. My room smelled of animal urine which worsened when the heat ran. 4. I had to figure out the code to get the TV to work - the hotel staff didn't know it and couldn't figure it out. It was 0000. Without it, you only get 1 channel. 5. There is only one luggage cart to use to load/unload your car. The hotel staff often didn't know where it was. 6. The "breakfast" is pre-wrapped muffins and instant grits. That's it. There was no bowl or spoon for those interested in the grits. 7. You could not change the channel in the fitness center. 8. The recliner chair in my room was broken - it did not recline.

Posted by on Nov 27, 2018

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Comment from Hotel Management

Nov 28, 2018 by Hotel Management

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management

1 out of 5

Posted by on Oct 19, 2018

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Comment from Hotel Management

Oct 19, 2018 by Hotel Management

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management

About the Extended Stay America Suites Raleigh RTP 4919 Miami Blvd

Location 4919 S Miami Blvd, Durham, NC 27703

Property Features

Extended Stay America Suites Raleigh RTP 4919 Miami Blvd offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Free breakfast is available daily. A roundtrip airport shuttle during limited hours and an area shuttle are free. The business-friendly Extended Stay America Suites Raleigh RTP 4919 Miami Blvd also features barbecue grills, a picnic area, and coffee/tea in a common area. The property offers extended parking privileges. This Durham hotel is smoke free.

  • 138 guestrooms or units
  • 3 levels
  • Built in 2004
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Free airport shuttle and area shuttle

Room Amenities

Extended Stay America Suites Raleigh RTP 4919 Miami Blvd offers 138 accommodations with DVD players and coffee/tea makers. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day, plus a one-time cleaning fee of USD 150
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 5
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day plus USD 150 one-time cleaning fee
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America RTP
  • Extended Stay America RTP Miami Blvd.
  • Extended Stay America RTP Miami Blvd. Hotel
  • Extended Stay America RTP Miami Blvd. Hotel Durham South
  • Extended Stay America Durham RTP Miami Blvd. South Aparthotel
  • Extended Stay America RTP Miami Blvd. South Aparthotel
  • Extended Stay America RTP Miami Blvd. South
  • Extended Stay America Raleigh RTP 4919 Miami Blvd.
  • Extended Stay America Suites Raleigh RTP 4919 Miami Blvd Hotel
  • Extended Stay America Suites Raleigh RTP 4919 Miami Blvd Durham

You should know

  • The seasonal pool will open in June and close in September.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.