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Extended Stay America Suites Durham University

2.5-star property
3105 Tower Blvd, Durham, NC 1-855-201-7819
1.9 out of 5
See all 8 travelocity Reviews

"The location and that it's around stores that you can get to in walk two " More

By a verified traveler on Tue 30 Jul 2019

Points Of Interest

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Hotel Description

Hotel near Duke University in Durham

In Durham

You'll find Mechanics & Farmers Bank and Duke University Golf Club within 3 miles (5 km) of this hotel. Wallace Wade Stadium and Cameron Indoor Stadium are also within 3 miles (5 km).

Property Amenities

This hotel features free WiFi in public areas, a safe deposit box, and laundry facilities.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$67* Per night/room May 8 - May 9

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Durham University ratings based on 8 Verified Reviews

Review Summary
1.9 out of 5 2.0 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Extended Stay America Suites Durham University

Everyone (7) Family (1)
3 out of 5
The location and that it's around stores that you can get to in walk two

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 31, 2019 by Hotel Management

Kima, thank you for your kind review. We are glad our location was perfect for your needs. We appreciate your business and hope to see you again on your next visit this way. Sincerely, Hotel Management

1 out of 5
Most disgusting place I have ever stayed. Went to location we booked and they did not have our room. Offered us a smoking room. They sent us to second location several miles away. We arrived late and went straight to bed. I should have checked room first. Mirrors filthy with stuff smeared on them. One bed smelled of urine which prompted me to look under mattress cover. Giant urine spot, not cleaned just covered with mattress cover. Other bed had dirt and filth under mattress cover. There was a guy in parking lot drugged out of his mind. I'll never stay in an Extended Stay again anywhere.

Posted by on Mar 14, 2019

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Comment from Hotel Management

Mar 16, 2019 by Hotel Management

We are terribly sorry about the issues you experienced with your reservation. Also, we are sorry for the issues you had at our sister property. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management

3 out of 5

Posted by on Feb 17, 2019

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1 out of 5
Broken smoke detector, broken tv, toilet didn't flush, no soap.looked clean but smelled old and musty. Didn't even stay in the room for more then 10 minutes.

Posted by on Oct 14, 2018

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Comment from Hotel Management

Oct 21, 2018 by Management

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being our guest, and we hope you will consider giving us another chance in the future. Hotel Management

2 out of 5
Toilet problems. Old furniture. No light on night stand. No kitchen equiptment i.e pots dishware. Employees pleasant Rug needed cleaning

Posted by on Aug 20, 2018

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Comment from Hotel Management

Aug 22, 2018 by Hotel Management

Thank you for taking the time to post a review. We are truly sorry for the issues you experienced in your room and that you were not aware of our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback will be shared with the appropriate team so that we can provide a wonderful experience for every guest entering our doors. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

1 out of 5

Gave me an uncleaned room... had been used.

Pros: nothing
Cons: tear it down and start over...
Location: decent location.... near shops, food, Target.
Came in late at night. They did not have room I reserved. Went in & TV was on... porn. Shower had empty shampoo and razor cover in it. cigarette ashes on bathroom counter (in non-smoking room.) No towels, washcloths at all. Furniture was broken. Got new room. It was clean, but pretty beat up & TV did not work well. Pretty sure elevator is a death trap. I would never recommend this place to anyone. In fact, I would warn them against it! Awful experience.

Posted by on Jul 25, 2018

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Comment from Hotel Management

Jul 25, 2018 by Hotel Management

It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

1 out of 5

Terrible and the worst hotel

Pros: Nothing
Cons: Almost everything.
This hotel is the worst hotel I had lived, smoking smell in the room, bathroom ceiling was dropped, unable to get internet by my apple notebook, have to wait 3 pm to check in .... I hope you to choose other hotels and do not have the same experience as me.

Posted by , from Michigan on May 18, 2018

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Comment from Hotel Management

May 19, 2018 by Hotel Management

Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management

3 out of 5

Good value

Staff was helpful Location was very convenient. Bed was comfortable.

Posted by , from savannah ga on Jul 3, 2015

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About the Extended Stay America Suites Durham University

Location 3105 Tower Blvd, Durham, NC 27707

Property Features

As a guest of Extended Stay America Suites Durham University, you'll find a vending machine, laundry facilities, and a front-desk safe. WiFi is free in public spaces. This Durham hotel is smoke free.

  • 120 guestrooms or units
  • 3 levels
  • Built in 1997
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Durham Station (7.2 km / 4.5 mi)

Room Amenities

Extended Stay America Suites Durham University offers 120 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 6:00 PM - 10:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 6:00 PM - 10:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 6:00 PM
  • Front desk closes daily at 10:00 PM
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Durham
  • Extended Stay America Durham University
  • Extended Stay America University Hotel Durham
  • Homestead Durham University
  • Extended Stay America Durham University Aparthotel
  • Extended Stay America University Aparthotel
  • Extended Stay America Durham University Hotel
  • Extended Stay America University Hotel
  • Extended Stay America University
  • Extend Stay America Durham Un
  • Extended Stay America Durham University
  • Extended Stay America Suites Durham University Hotel
  • Extended Stay America Suites Durham University Durham
  • Extended Stay America Suites Durham University Hotel Durham

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.