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"The location and that it's around stores that you can get to in walk two " More

By a verified traveler on Tue 30 Jul 2019

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Hotel Description

Durham guestrooms with kitchens

In Durham

You'll find Duke Lemur Center and Mechanics & Farmers Bank within 2 miles (3 km) of this hotel. Duke University and Duke University Golf Club are also within 3 miles (5 km).

Free breakfast

This hotel features free WiFi in public areas, a safe deposit box, and laundry facilities. Enjoy the free on-the-go breakfast each morning. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, kitchens

The 120 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$62* Per night/room Nov 15 - Nov 16

Studio, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Suites Durham University ratings based on 10 Verified Reviews

Review Summary
1.8 out of 5 2.0 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Extended Stay America Suites Durham University

Everyone (7) Family (1)
3 out of 5
The location and that it's around stores that you can get to in walk two

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 31, 2019 by Hotel Management

Kima, thank you for your kind review. We are glad our location was perfect for your needs. We appreciate your business and hope to see you again on your next visit this way. Sincerely, Hotel Management

1 out of 5
Most disgusting place I have ever stayed. Went to location we booked and they did not have our room. Offered us a smoking room. They sent us to second location several miles away. We arrived late and went straight to bed. I should have checked room first. Mirrors filthy with stuff smeared on them. One bed smelled of urine which prompted me to look under mattress cover. Giant urine spot, not cleaned just covered with mattress cover. Other bed had dirt and filth under mattress cover. There was a guy in parking lot drugged out of his mind. I'll never stay in an Extended Stay again anywhere.

Posted by on Mar 14, 2019

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Comment from Hotel Management

Mar 16, 2019 by Hotel Management

We are terribly sorry about the issues you experienced with your reservation. Also, we are sorry for the issues you had at our sister property. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management

3 out of 5

Posted by on Feb 17, 2019

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1 out of 5
Broken smoke detector, broken tv, toilet didn't flush, no soap.looked clean but smelled old and musty. Didn't even stay in the room for more then 10 minutes.

Posted by on Oct 14, 2018

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Comment from Hotel Management

Oct 21, 2018 by Management

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being our guest, and we hope you will consider giving us another chance in the future. Hotel Management

2 out of 5
Toilet problems. Old furniture. No light on night stand. No kitchen equiptment i.e pots dishware. Employees pleasant Rug needed cleaning

Posted by on Aug 20, 2018

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Comment from Hotel Management

Aug 22, 2018 by Hotel Management

Thank you for taking the time to post a review. We are truly sorry for the issues you experienced in your room and that you were not aware of our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback will be shared with the appropriate team so that we can provide a wonderful experience for every guest entering our doors. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

1 out of 5

Gave me an uncleaned room... had been used.

Pros: nothing
Cons: tear it down and start over...
Location: decent location.... near shops, food, Target.
Came in late at night. They did not have room I reserved. Went in & TV was on... porn. Shower had empty shampoo and razor cover in it. cigarette ashes on bathroom counter (in non-smoking room.) No towels, washcloths at all. Furniture was broken. Got new room. It was clean, but pretty beat up & TV did not work well. Pretty sure elevator is a death trap. I would never recommend this place to anyone. In fact, I would warn them against it! Awful experience.

Posted by on Jul 25, 2018

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Comment from Hotel Management

Jul 25, 2018 by Hotel Management

It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

1 out of 5

Terrible and the worst hotel

Pros: Nothing
Cons: Almost everything.
This hotel is the worst hotel I had lived, smoking smell in the room, bathroom ceiling was dropped, unable to get internet by my apple notebook, have to wait 3 pm to check in .... I hope you to choose other hotels and do not have the same experience as me.

Posted by , from Michigan on May 18, 2018

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Comment from Hotel Management

May 19, 2018 by Hotel Management

Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management

3 out of 5

Good value

Staff was helpful Location was very convenient. Bed was comfortable.

Posted by , from savannah ga on Jul 3, 2015

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2 out of 5

Go somewhere else

The customer service at ESA was absolutely appalling. My room was not cleaned for two weeks, even after I complained. Several times the hotel shuttle forgot to pick me up and left me in outside over 100F heat, once for over two hours. They refused to send a taxi to pick me up, and did not even apologise for their poor service. I moved to a different hotel as soon as I could.

Posted by on Aug 8, 2007

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1 out of 5
The room they gave us was not clean...bed not even made, rqstd non-smoking due to serious allergy room 2 supposed to be non smk, room 3 the only one left still reaked of smoke. Toilet did not flush, when front desk contacted he said ""what do you want me to do about it"" I rqstd a plunger that was worthless. Next morning they used a snake, did not clean the toilet or the floor after. On the day they cleaned, they still did not clean the toilet. Because it was booked as a package I did not think I could change hotels. Oh & they tried to kick us out 3 days early because of a clerical error!

Posted by on Jun 13, 2007

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About the Extended Stay America Suites Durham University

Location 3105 Tower Blvd, Durham, NC 27707

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Durham University also features laundry facilities, a front desk safe, and an elevator. This Durham hotel is smoke free.

  • 120 guestrooms or units
  • 3 levels
  • Built in 1997
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Extended Stay America Suites Durham University offers 120 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Durham
  • Extended Stay America Durham University
  • Extended Stay America University Hotel Durham
  • Homestead Durham University
  • Extended Stay America Durham University Aparthotel
  • Extended Stay America University Aparthotel
  • Extended Stay America Durham University Hotel
  • Extended Stay America University Hotel
  • Extended Stay America University
  • Extend Stay America Durham Un
  • Extended Stay America Durham University
  • Extended Stay America Suites Durham University Hotel
  • Extended Stay America Suites Durham University Durham
  • Extended Stay America Suites Durham University Hotel Durham

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.