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SureStay Plus Hotel by Best Western Durham Medical Center

Property class: 2.5
Hotel near Duke University in Durham

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Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

A modern hotel with a two-story structure, a covered entrance, and a parking area.
A hotel room with two beds, a sofa, a dresser, and a lamp.
A hotel lobby with a brown sofa, a glass coffee table, and a patterned rug. There are framed pictures on the walls and a reception desk in the background.
A seating area with a patterned wall, three round tables, and cushioned chairs.
A spacious kitchen area with dark cabinets, a marble countertop, and a seating area with round tables and patterned chairs.

Reviews

5.8 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Place, Eno River State Park
    ‪2 min drive‬
  • Place, Duke University
    ‪3 min drive‬
  • Place, Northgate Mall
    ‪3 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk with a TV, a chair, an air conditioning unit, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a sofa, a dresser, and a lamp.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk with a chair, a television, and a lamp.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, and a window with curtains.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a nightstand with a lamp, a green armchair, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Durham

In historical district.You'll find Duke University and Bennett Place within 2 miles (3 km) of this hotel. North Carolina Civil War Trail and Rhine Research Center Museum are also within 2 miles (3 km).

What's nearby

  • Bennett Place - 2 min drive - 1.7 miles
  • Eno River State Park - 2 min drive - 2.3 miles
  • Duke University - 3 min drive - 2.1 miles
  • Northgate Mall - 3 min drive - 2.8 miles
  • Sarah P. Duke Gardens - 3 min drive - 2.5 miles

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Sheetz - ‬16 min walk
  • ‪Chick-fil-A - ‬16 min walk
  • ‪Cook Out - ‬4 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬8 min walk

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel near Duke University in Durham
Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 480 square feet (43 square meters) and includes conference space. The business-friendly SureStay Plus Hotel by Best Western Durham Medical Center also features a fitness center, laundry facilities, and express check-out. Self parking is free. A complete renovation of SureStay Plus Hotel by Best Western Durham Medical Center was completed in January 2022.

This Durham hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 3 levels
  • 480 sq ft of conference space
  • 43 sq m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • Elevator
  • No smoking on site
SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Durham

Quality Inn Durham

Baymont Inn Durham Hotel

Baymont Inn Durham

Quality Inn Suites

Durham Medical Park Inn Suites

Quality Inn Suites Medical Park

SureStay Plus Hotel by Best Western Durham Medical Center Hotel

SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Durham Medical Center to the airport?

SureStay Plus Hotel by Best Western Durham Medical Center is 18.3 mi (23-min drive) away from the Raleigh-Durham International Airport (RDU) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Durham Medical Center?

As of Sep 9, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Durham Medical Center on Sep 16, 2026 start from $75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Durham Medical Center have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Durham Medical Center.

Does SureStay Plus Hotel by Best Western Durham Medical Center offer free breakfast?

SureStay Plus Hotel by Best Western Durham Medical Center offers free full breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at SureStay Plus Hotel by Best Western Durham Medical Center?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

Is there free parking at SureStay Plus Hotel by Best Western Durham Medical Center?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a pool?

SureStay Plus Hotel by Best Western Durham Medical Center does not have a pool.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Durham Medical Center to downtown Durham?

SureStay Plus Hotel by Best Western Durham Medical Center is 3.6 mi away from Durham.

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 158 out of 1000 reviews
Rating 8 - Good. 165 out of 1000 reviews
Rating 6 - Okay. 228 out of 1000 reviews
Rating 4 - Poor. 221 out of 1000 reviews
Rating 2 - Terrible. 228 out of 1000 reviews

5.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in May 2026
Verified review

6/10 Okay

Kaushik

Disliked: Cleanliness
Average hotel. Old furniture
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel was clean and the staff were nice, it seemed to be a residence for some people almost shelter like. It was fine for me because I was in and out, and had family staying next door at the Hilton, so I spent most of my time over there. I probably would not stay there again.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Siddharth

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs renovations Pool was closed
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are roaches at this property.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities
Convenient location
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Eddie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures of the rooms online are nothing like the actual rooms at this hotel locations. The actual rooms are smaller with older furniture with outdated bathroom and fixtures.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities
Very clean room and extremely friendly staff.
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Zelma

Staff was nice & breakfast was good.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Anteria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BE CAREFUL TO STAY HERE WHAT YOU SEE ONLINE IS SO FAKE THIS A LOW DOWN DIRTY HOTEL
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Joshua

Good hotel
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Minnie M

Liked: Cleanliness, property conditions & facilities
Everything appeared clean and was comfortable. It was difficult to adjust the water temperature of the shower. I would stay again.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Dorothy

Disliked: Amenities
Room was clean and bed comfortable Continental breakfast could have been better When I turned the shower on black stuff came out of the faucet Smelled like marajuana in the halls and room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, amenities
Quick and easy check-in. Room was clean and comfortable. Breakfast was ok. Property itself was a bit sketchy regarding the clientele.
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Adrienne

Disliked: Cleanliness, staff & service, property conditions & facilities
At 8am there was no breakfast, found someone’s else’s private area hair in the bed, don’t over pay for this motel.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Carey

Liked: Staff & service
Disliked: Amenities
The staff is ok but they don’t really clean the room all the time
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Thaddeus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not wat i expected
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room, but could use a good cleaning up and maybe a fresh coat of paint. I was concerned with a small uphill to the bathroom. Also, I noticed a bug
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Dontai

Liked: Staff & service
Disliked: Cleanliness
The pool wasn’t even available and I’m pretty sure the room has bugs because I woke up to bites on me
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Kathy

Disliked: Property conditions & facilities
The walls were dirty. The tub was dirty. The building is uneven making the floor uneven. Th
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Ann

The outside was scary. There was a person on drugs hanging off the side of the railing when we arrived at 1 am, another guest came in high in drigs with his music blasting and cuss words every other word. As a female I was a bit scared.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Mildred

Disliked: Staff & service, amenities
We had to wait at check-in for several minutes for the front staff to come back up to our room and let us in because our keys didn’t work. In the morning we couldn’t get into the fitness room till after the time that we needed to be leaving. The hours of the amenities was not clear on their advertisement.
Stayed 1 night in May 2026

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