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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property
Hotel near Duke University in Durham

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Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Free daily full breakfast
Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Place, Bennett Place
    ‪2 min drive‬
  • Place, North Carolina Civil War Trail
    ‪2 min drive‬
  • Place, Rhine Research Center Museum
    ‪3 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

2 Double Beds, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 4

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Work Desk

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

1 King Accessible Mobility Accessible Roll in Shower Microwave Refrigerator Working Desk Non Smoking

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Roll In Shower, One Bedroom, Sofabed, 2 Bathrooms, Non-Smoking

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Living Area, Work Desk, Microwave and Refrigerator

  • Sleeps 4

Suite-2 Double Beds, Non-Smoking, One Bedroom, Sofabed, Living Room, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 6

Suite-1 King Bed, Non-Smoking, One Bedroom, Sofabed, Living Room, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

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About the neighborhood

Durham

In historical district.You'll find Bennett Place and North Carolina Civil War Trail within 2 miles (3 km) of this hotel. Duke University and Rhine Research Center Museum are also within 3 miles (5 km).

What's nearby

  • Bennett Place - 2 min drive - 1.3 miles
  • North Carolina Civil War Trail - 2 min drive - 1.3 miles
  • Rhine Research Center Museum - 3 min drive - 1.7 miles
  • Duke University Hospital - 3 min drive - 2.1 miles
  • Duke University - 4 min drive - 3.6 miles

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Sheetz - ‬16 min walk
  • ‪Chick-fil-A - ‬16 min walk
  • ‪Cook Out - ‬4 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Shanghai Restaurant - ‬18 min walk

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel near Duke University in Durham
Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 480 square feet (43 square meters) and includes conference space. The business-friendly SureStay Plus Hotel by Best Western Durham Medical Center also features a fitness center, laundry facilities, and express check-out. Self parking is free. A complete renovation of SureStay Plus Hotel by Best Western Durham Medical Center was completed in January 2022.

This Durham hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 3 levels
  • 480 sq ft of conference space
  • 43 sq m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • Elevator
  • No smoking on site
SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Lobby
Red Roof Inn Durham - Duke Univ Medical Center
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.4 out of 5, 1,002 reviews
$64 nightly
The price is $73
Feb 1 - Feb 2
Total with taxes and fees
Red Roof Inn Durham - Duke Univ Medical Center

Property amenities

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Durham Medical Center to the airport?

SureStay Plus Hotel by Best Western Durham Medical Center is 18.3 mi (23-min drive) away from the Raleigh-Durham International Airport (RDU) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Durham Medical Center?

As of Jan 23, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Durham Medical Center on Feb 4, 2026 start from $68.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Durham Medical Center have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Durham Medical Center.

Does SureStay Plus Hotel by Best Western Durham Medical Center offer free breakfast?

SureStay Plus Hotel by Best Western Durham Medical Center offers free full breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at SureStay Plus Hotel by Best Western Durham Medical Center?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Durham Medical Center?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

Is there free parking at SureStay Plus Hotel by Best Western Durham Medical Center?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a pool?

SureStay Plus Hotel by Best Western Durham Medical Center does not have a pool.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Durham Medical Center to downtown Durham?

SureStay Plus Hotel by Best Western Durham Medical Center is 3.6 mi away from Durham.

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 151 out of 1002 reviews
Rating 8 - Good. 188 out of 1002 reviews
Rating 6 - Okay. 229 out of 1002 reviews
Rating 4 - Poor. 216 out of 1002 reviews
Rating 2 - Terrible. 218 out of 1002 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed comfortable but found tiny bugs crawling around. Got them off ( not sure if bedbugs or not) Shower wouldn't adjust when husband went to take a shower and the tub was really bad (? repainted tub / just soap scum build up on tub)
Stayed 1 night in Oct 2025

4/10 Poor

Sami

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

2/10 Terrible

Trisha

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms didn’t look like ones on website . Floors hadn’t been swept or mopped . Sticky stuff on floors on side of bed . Hairs on toilet seat . Bathtub had rust rings in it unable to wash my toddler due to the rust . The bathroom had a sewage/sulfar smell when you flush the toilet. Ants were on top of ac unit on inside ! Highly dissatisfied!
Stayed 1 night in Oct 2025

10/10 Excellent

Deon

Stayed 1 night in Oct 2025

2/10 Terrible

Sharon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The conditions of the room are absolutely terrible. I literally found a roach in my bed as soon as I walked in on the first night there were three roaches on the second night. There was roaches in my bathroom. I complained to the staff and I feel bad for the tenant because I know it’s not on him, but the room is disgusting. It is horrible to think that because you are trying to financially be savvy you have to pay with dirty and disgusting conditions. I am beyond disappointed and I will never stay there ever again no matter how decent the prices.
Stayed 3 nights in Oct 2025

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The hotel is an older hotel. The room was clean and met what I needed for a single night stay. Fitness center, seasonal pool and breakfast were extra perks of the stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Joseph

Stayed 1 night in Oct 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Robert

Business traveler
Liked: Cleanliness
Disliked: Room comfort

Too bright, too loud

Room never got dark at night! Glaring, very bright light outside window. And a smoke alarm in hall started chirping in tge early hours!
Stayed 2 nights in Oct 2025

10/10 Excellent

Lara

Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price and stuff, it was quiet, comfortable and everything worked. It was clean and did the job. Can't complain.
Stayed 1 night in Sep 2025

8/10 Good

Seve

Stayed 1 night in Oct 2025

2/10 Terrible

Keiko

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Karen

It was ok
Stayed 1 night in Sep 2025

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Bad

Hotel was comfortable, area was a little sketchy with homeless people in area and abandoned vehicles in parking lot.
Stayed 4 nights in Sep 2025

2/10 Terrible

Derian

Stayed 6 nights in Sep 2025

6/10 Okay

Lin

Traveled with family
I didn’t even want to take my shoes off in the room. The only nice thing was the bed was comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Scarlett

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, quiet & easy to access. Front desk staff was nice & I don’t have to put down a deposit
Stayed 1 night in Sep 2025

2/10 Terrible

jayda

Disliked: Cleanliness, staff & service, property conditions & facilities
I had got very bad services the room i was in had a roach infestation bad to where it was in the bed they didn’t want to give me half of my refund back or anything the man had said they will refund for a night a new man came in and said they wouldn’t do it it’s took the man at least 20 mins to move me to a different room , the man at the front desk was so unprofessional and just seemed likes they wanted the money they don’t try to satisfy customers or do good communication, it took the man for me to go back to my room to call me back downstairs to only give me $20 yeah that’s better then nothing but thas not what i was told and it took for me to have a whole reasoning and for me to say it’s okay to call me back to the lobby for it for when i was told i will be refunded one night it was unprofessional
Stayed 2 nights in Sep 2025

10/10 Excellent

Dean

Stayed 1 night in Sep 2025

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Zelma

Staff was nice & breakfast was good.
Stayed 1 night in Sep 2025

4/10 Poor

Willie

Disliked: Cleanliness, property conditions & facilities
I went to breakfast when it was halfway over and the food n drink was almost gone except for bread for toast. The freshness of the milk n cereal was questionable. The room could have been cleaner. The location was good - easy on,/off to 85 and restaurants close by.
Stayed 1 night in Sep 2025

2/10 Terrible

Jibril

Stayed 7 nights in Sep 2025