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Occidental Nuevo Vallarta - All Inclusive

4-star property
Paseo De Los Cocoteros No 18, Nuevo Vallarta, NAY 1-855-201-7819
3.9 out of 5
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See all 27 travelocity Reviews

"The guest activities team were fun and very personable. What we didn’t like was the Tokyo dining experience. While we were there the cooking table w ... " More

By a verified traveler on Thu 07 Jul 2022

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Hotel Description

4-star beachfront property near Nuevo Vallarta Beach

On the beach

You'll be steps from Paradise Plaza Shopping Center and a 5-minute walk from Nuevo Vallarta Beach. Nayar Vidanta Golf and Splash Water Park Vallarta are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features 5 restaurants, 3 outdoor pools, and an outdoor tennis court. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like buffet breakfast and valet parking.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$156* Per night/room Aug 28 - Aug 29

Deluxe Room, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Room (Level Luxury)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Studio Suite (Royal Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental Nuevo Vallarta - All Inclusive ratings based on 27 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Nuevo Vallarta - All Inclusive

Everyone (6) Couples (8) Family (13)
5 out of 5
The guest activities team were fun and very personable. What we didn’t like was the Tokyo dining experience. While we were there the cooking table was not working and they didn’t let us see the show.

Posted by on Jul 7, 2022

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Comment from Hotel Management

Jul 15, 2022 by Laura Ramos | General Manager

Dear Imelda, firstly we would like to thank you for the praising review you shared following your recent visit to our Occidental Nuevo Vallarta hotel and are delighted to read that we were able to match your expectations. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team. Also, we want to apologize for your experience at the Tokyo restaurant, because as you mentioned, we had a problem with the table, which disabled it for a moment, we apologize for the inconvenience caused, and that you couldn't enjoy the show. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards!

4 out of 5
I was happy with the friendly staff throughout the resort. I was not happy that we had to wait at least a hour in line to get reservations for the restaurants and we’re not able to make family reservations at the restaurants. Other then that everything else was great the resort area, the cleanlines,the beach and pool activities.

Posted by on Jul 3, 2022

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Comment from Hotel Management

Jul 14, 2022 by Laura Ramos | General Manager

Dear Jose, we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared with us, all of your kind words about your stay with us are great to hear. Moreover, your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. On the other hand, we regret the inconveniences about the restaurants line, we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards!

3 out of 5
Buffet restaurant staff was great. We were not able to dine in any other of the restaurants in the hotel. Staff making reservations we’re asking for a tipping in order to give us a reservation. No tip to reservation.

Posted by , from Redwood city on Jun 24, 2022

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Comment from Hotel Management

Jul 14, 2022 by Laura Ramos | General Manager

Dear Graciela, thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. For that reason, we are concerned by your comments regarding restaurant reservations, and we are open to hearing more about it, don't hesitate to contact us to share your experience regarding your stay. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.

2 out of 5
Paid/reserved room with king size bed was given a room with 2 queen beds. Brought up to management and their fix was to push both beds together.said no kinfg bed rooms available

Posted by on May 5, 2022

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Comment from Hotel Management

May 5, 2022 by Laura Ramos | General Manager

Dear Juan, thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Nuevo Vallarta hotel. We regret your disappointment for not being able to provide you with a king bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds on our website, nevertheless our housekeeping team will make the beds with double sheets joining the mattresses upon request. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.

5 out of 5

Posted by on Mar 9, 2022

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5 out of 5
This hotel was quieter than many of the other hotels. Maybe a tad more for adults than families. Which we wanted. Staff was great. Dinner restaurants were fabulous. We couldn’t rent bikes or kayaks at this time due to Covid. Housekeeping was a bit slow and we asked 8 times in one day for more coffee and never got it. But overall it was fine.

Posted by on Feb 26, 2022

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Comment from Hotel Management

Mar 1, 2022 by Luis Avelar | General Manager

Dear Duane, Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.

4 out of 5
The room and the hotel in general were clean and modern. Staff was friendly and felt very safe. Dislike the food. I wasn’t a fan of it, even in the nicer restaurants. Also was not kid friendly. Kids Club was always closed and the kids pool was just shallow. But my son had a good time. Please feel free to ask the staff questions. Our server Fernando was super helpful and gave us the low down on great drinks. And Sandra was really sweet and helpful. All and all we had a great time.

Posted by on Jan 29, 2022

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Comment from Hotel Management

Jan 31, 2022 by Luis Avelar | General Manager

Dear Hugo, First than all, let us thank you for your visit and for answering our survey, thank you for mentioning the areas that were to your liking. On other hand we assure you that we will take into consideration all your comments and suggestions regarding in order to improve the vacation experience. Again, we thank you for your comments and we look forward to serving you again in the future. Cordially,

3 out of 5
Don’t believe all of the 5 star reviews. The property itself is as advertised. The pool and the beach are well maintained. The food is poor. The buffet is cold and sits for long periods of time. You can’t get into the restaurants even if you go to the concierge at 8am. We had to go to the restaurants and ask if they had room. When we did get it they were mostly empty. The drinks are watered down. If you want any alcohol you have to go to the bar yourself and ask for “a double.” The staff in the bars, restaurants and on the beach were great. All very polite and kind. The staff behind the desk were rude and dismissive. We will try another resort next time.

Posted by on Jan 8, 2022

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Comment from Hotel Management

Jan 14, 2022 by Luis Avelar | General Manager

Dear Lacey, First than all, let us thank you for your visit and for answering our survey, thank you for mentioning the areas that were to your liking. On other hand we assure you that we will take into consideration all your comments and suggestions regarding in the general service in order to improve the vacation experience. Again, we thank you for your comments and we look forward to serving you again in the future. Cordially,

4 out of 5

Posted by on Dec 30, 2021

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5 out of 5
The staff and service was excellent.

Posted by on Nov 13, 2021

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Comment from Hotel Management

Nov 13, 2021 by Luis Avelar | General Manager

Dear Gabriel, We appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you. Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. Cordially,

About the Occidental Nuevo Vallarta - All Inclusive

Location Paseo De Los Cocoteros No 18, Nuevo Vallarta, NAY 63732

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Surfing/body boarding

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball
  • Tennis rackets
  • Kids club

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Surfing/bodyboarding included
  • Taxes included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Tennis rackets included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Occidental Nuevo Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Nuevo Vallarta - All Inclusive offers its guests 3 outdoor swimming pools, an outdoor tennis court, a fitness center, and a children's pool. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Occidental Nuevo Vallarta - All Inclusive. Self parking and valet parking are free. This 4-star Nuevo Vallarta property is smoke free.

  • 366 guestrooms or units
  • 7 levels
  • 4 buildings
  • 5 dining venues
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Occidental Nuevo Vallarta - All Inclusive offers 366 accommodations with free minibar items and laptop-compatible safes. 32-inch LCD televisions come with cable channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Le Buffet - Onsite restaurant.

Los Olivos - Onsite restaurant. Open daily.

Mariachi - Onsite restaurant. Open daily.

Royal Level Restaurant - Onsite restaurant. Open daily.

Tokyo - Onsite restaurant. Open daily.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Casino nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a MXN 1800 fee, and antigen/rapid COVID-19 testing is available for a MXN 500 fee. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Occidental Grand Nuevo Vallarta
  • Occidental Nuevo Vallarta All inclusive
  • Occidental Nuevo Vallarta
  • Occidental Nuevo Vallarta - All Inclusive Nuevo Vallarta
  • Occidental Nuevo Vallarta - All Inclusive All-inclusive property

You should know

  • Pool access available from 8 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.