For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"The staff was excellent. They had 3 restaurants that were all awesome but only limited seating and you had to make reservations the day of. Only 2 wer
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4-star beachfront property near Nuevo Vallarta Beach
On the beach
You'll be within half a mile (1 km) of Nuevo Vallarta Beach and 2 miles (3 km) of Nayar Vidanta Golf with a stay at this Nuevo Vallarta property. Also, Paradise Plaza Shopping Center is within half a mile (1 km) and Aquaventuras Park Vallarta is within 3 miles (5 km).
All-inclusive
This all-inclusive property includes 5 restaurants, an outdoor pool, and an outdoor tennis court. Dine at the beachfront restaurant and relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.
LCD TVs
The 274 guestrooms have LCD TVs with cable channels and offer free minibar items and coffee/tea makers. Free bottled water, hair dryers, and laptop-compatible safes are also available.
Occidental Nuevo Vallarta- All inclusive ratings based on 28 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Occidental Nuevo Vallarta- All inclusive
Everyone (16)Couples (6)Family (8)
1 out of 5
Disappointing!! We booked this hotel specifically because we wanted to have children’s and family activities. Travelocity’s website description of the hotel listed several amenities that were both unavailable and non-existent, namely: a children’s club and daily activities, free bicycles to use, a playground, and free roll-away beds to use in the rooms. When I inquired about these at the front desk, I was told the hotel did not have them (the kid’s club is apparently being used as a COVID testing site, no explanation regarding the absence of the playground, they no longer have bikes but stated we could rent them from the on-site travel agent). No children’s activities were offered by entertainment staff throughout our 4 day stay. I was also told by front desk staff they would bring us a rollaway bed. After waiting and hour, we called again to find out the whereabouts of the bed and were told our room was too small and they were out of beds. Staff should have minimally notified us as opposed to keeping us waiting in our room with no plan to bring a bed.
When I asked to speak to a manger to voice my frustration about the absence, and blatant misrepresentation of amenities, I was made to wait over an hour to speak to someone! What a horrible experience when I’m wanting to be relaxing with my family on vacation! The manager was incredibly rude and offered no ways to help.
We also experienced likely theft by the hotel “security” staff.
Poor pool condition!
Posted by a verified traveler on Jul 23, 2021
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4 out of 5
The staff was excellent. They had 3 restaurants that were all awesome but only limited seating and you had to make reservations the day of. Only 2 were open at a time. Overall the property was awesome and the staff was amazing.
Posted by a verified traveler on Jun 7, 2021
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Comment from Hotel Management
Jun 7, 2021
by Nelly Sánchez | General Manager
Dear guest, Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We would like to thank you for choosing Occidental Nuevo Vallarta in your recente vacations to Riviera Nayarit. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered by our staff. Be sure we will give your heartwarming review, we know our team would like to hear your comments. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,
5 out of 5
Customer service top quality. Pleasant disposition
Posted by a verified traveler on Apr 20, 2021
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Comment from Hotel Management
Apr 21, 2021
by Nelly Sánchez | General Manager
Dear guest,
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us.
We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered by our staff. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Best regards,
3 out of 5
Great energetic and helpful staff. Well kept and as indicated by the photos.
Posted by a verified traveler on Apr 20, 2021
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Comment from Hotel Management
Apr 20, 2021
by Nelly Sánchez | General Manager
Dear guest,
We are truly happy to know that you had a great time with us. We would loke to thank you for choosing Occidental Nuevo Vallarta for your vacations.
We hope to have the oportunity to serve you again in the future.
Best regards,
3 out of 5
I would like to congrats Ricardo, Jessica and Vicente from entertainment they are the hotel heart all waitresses are excellent I would like to give big thanks to Mr. Becerra the best one. Big thanks to the manager and front desk they help us always in anything we need. The only need to be improved is the food quality specially at the Mexican restaurant, also breakfast at the buffet I will give overall an 8 out of 10.
Posted by a verified traveler on Apr 12, 2021
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Comment from Hotel Management
Apr 12, 2021
by Nelly Sánchez | Gerente General
Dear guest,
Thank you very much for the time you spent to share your experience of your recent stay at Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.
We also appreciate your kind words for our staff, their kindness and helpfulness are undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
On the other hand, please rest assured that we have taken good note of your comments we will not fail to share your comments with our chefs for information and further revision in order to avoid similar situations in the future.
Thank you again for your visit and feedback, our primary goal is to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance
Best regards,
4 out of 5
Posted by a verified traveler on Mar 13, 2020
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Comment from Hotel Management
Mar 14, 2020
by Nelly Sánchez / General Manager
Dear Guest,
Thank you very much for leaving your review, we are delighted that you enjoyed your stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
All our best,
4 out of 5
Posted by a verified traveler on Feb 28, 2020
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Comment from Hotel Management
Feb 28, 2020
by Nelly Sánchez / General Manager
Dear Guest,
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Sincerely,
4 out of 5
Best food of any all inclusive I've stayed in. Workers were great. Bad parts ,they had construction going on from like 8am too 8pm near our room ,Jack hammers and all,so luckily we where in our room only to sleep. No food by the pool and not able to play music on my phone. Maybe when im over 60 i would go back to this Hotel.
Posted by a verified traveler on Feb 27, 2020
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Comment from Hotel Management
Feb 27, 2020
by Nelly Sánchez / General Manager
Dear Guest,
Thank you for the time you spent to share your feedback on your recent stay at our Occidental Nuevo Vallarta, to be considered as one of the best hotels you stayed at is certainly high praise.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
All our best,
3 out of 5
Under construction adding a new wing to hotel across the hall from us , jack hammering all day Construction from 7am to 9pm,
Posted by a verified traveler on Jan 30, 2020
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Comment from Hotel Management
Jan 30, 2020
by Nelly Sánchez / General Manager
Dear Guest,
We were very disappointed to read your experience during your stay in our Occidental Nuevo Vallarta hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.
Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance
Best regards,
3 out of 5
The only problem we really had were with our check-in & checkout days and the front desk staff. The restaurants, the other staff were very accommodating and kind. We enjoyed every restaurant we had eaten at. They even gave us a consideration for an extra dinner at the Italian Restaurant we really loved.
Now, on to check-in and check-out. First of all, we got to the hotel really early 9:00 A.M. They did take care of our bags and tried to see if we can get checked-in. It turned out that we need to pay extra amount of money if we wanted early check-in which we is totally understandable. We did not opt for early check-in because we wanted to check out the "mall" they told us we should check out. Plus they could check us in at 11:00 a.m. anyways. So, we did check-in at 11, but they told us that our room will not be available until 3:00 P.M. After eating and resting, we went to the front desk and they told us, UN-APOLOGETICALLY, that our room is not ready yet and to come back 30 minutes later. We waited for an hour just to be sure that our rooms will be well ready then. When we came back, guess what? The place was packed and when we got to the front desk after waiting in line for more than 30 minutes, they said that it will be ready in the next 15 minutes. We decided to just sit around. And when we finally got our room, they gave us a double-sized bed room, but we had booked and paid for a King Ocean View Room. We contacted the Front Desk via phone but people ke
Posted by John on Nov 3, 2019
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Comment from Hotel Management
Nov 5, 2019
by Nelly Sanchez / General Manager
Dear John,
First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel as your host on your recent holidays. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services.
We sincerely regret reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons.
Best Regards,
Nelly Sanchez
Gerente General / General Manager
Occidental Nuevo Vallarta
About the Occidental Nuevo Vallarta- All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All meals, snacks, and beverages included
In-room minibar (all beverages included)
Activities and facilities/equipment Water activities
Kayaking
Surfing/boogie boarding
Land activities
Fitness facilities
Tennis
Lessons/classes/games
Aerobics
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite entertainment and activities
Not included
Motorized water sports
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Tennis lessons
Childcare
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Kayaking included
Scuba diving lessons not included
Surfing/boogie boarding included
Aerobics classes/lessons included
Taxes included
Tennis lessons not included
Onsite entertainment and activities included
A la carte dining included
Gratuities included
Fitness facilities included
All meals included
Tennis included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Motorized water sports not included
All available beverages included
Minibar (all beverages included)
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Offsite tours not included
Property Features
Occidental Nuevo Vallarta- All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Nuevo Vallarta- All inclusive offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and complimentary bicycles. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A complimentary children's club, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Occidental Nuevo Vallarta- All inclusive. Self parking and valet parking are free. This 4-star Nuevo Vallarta property is smoke free.
Occidental Nuevo Vallarta- All inclusive offers 274 accommodations with laptop-compatible safes and complimentary bottled water. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers and hair dryers. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
Stocked minibar (free)
LCD television
Cable channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Telephone
Iron and ironing board
Climate control (air conditioning)
Wheelchair accessible
Food & Drink
Guests are served free cooked-to-order breakfast daily from 7 AM to 11 AM.
Occidental Nuevo Vallarta- All inclusive has 5 restaurants serving breakfast, lunch, and dinner.
Los Olivos - This restaurant specializes in Italian cuisine. Reservations are required. Open select days.
Mariachi - This beach restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Royal Level Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Tokyo - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
Nearby Activities
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court.
The recreational activities listed below are available either on site or nearby; fees may apply.
Free bicycles on site
Water skiing nearby
Golfing nearby
Parasailing nearby
Volleyball on site
Beach volleyball on site
Kayaking on site
Playground on site
Racquetball/squash on site
Scuba diving on site
Hiking/biking trails nearby
Golf lessons available nearby
Personal motorized watercraft on site
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 5:30 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Gap period enforced between guest stays - 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for wireless Internet in public areas: MXN 250 per 24-hour period (1-device limit, rates may vary)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Occidental Grand Nuevo Vallarta
Occidental Nuevo Vallarta- All inclusive Nuevo Vallarta
Occidental Nuevo Vallarta- All inclusive All-inclusive property
Occidental Nuevo Vallarta
You should know
Pool access available from 8 AM to 8 PM.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Occidental Nuevo Vallarta- All inclusive is 0.2 mi away from Nuevo Vallarta.
There are 5 onsite restaurants, offering options like Italian cuisine, a beachfront location, and ocean views.
This property offers free self parking and valet parking.
Occidental Nuevo Vallarta- All inclusive is 6.8 mi (18-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.
Occidental Nuevo Vallarta- All inclusive features an outdoor pool and a children's pool. Guests can enjoy pool access from 8 AM to 8 PM.
This property is on the beach. Don't forget your sunscreen!
There are no spa services available at this property.
Occidental Nuevo Vallarta- All inclusive offers free cooked-to-order breakfast every day from 7 AM to 11 AM.
Check-in is from 3 PM - 5:30 AM.
Airport shuttle services are not available at Occidental Nuevo Vallarta- All inclusive.
No, there is no casino at this property, but Vallarta Casino (12-min drive) is nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
