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4.2 out of 5

"Staff was very friendly and went out of their way to help you out. " More

By a verified traveler on Wed 29 Aug 2018

Hotel Description

4-star beachfront property near Nuevo Vallarta Beach

Beachfront retreat

You'll be within half a mile (1 km) of Nuevo Vallarta Beach and 2 miles (3 km) of Vallarta Adventures with a stay at this Nuevo Vallarta property. Also, Paradise Plaza Shopping Center is within half a mile (1 km) and Nayar Vidanta Golf is within 2 miles (3 km).

All-inclusive

This smoke-free property includes 5 restaurants, an outdoor pool, and an outdoor tennis court. Dine at the beachfront restaurant and relax with beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

LCD TVs

The 274 guestrooms have LCD TVs with cable channels and offer free minibar items and coffee/tea makers. Free bottled water, hair dryers, and laptop-compatible safes are also available.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$191 per night

Junior Suite (Nac. 3+1)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Nac. 3ad)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Nac. 2+1)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Nac. 2+2)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Nac. 1ad)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Occidental Nuevo Vallarta- All inclusive ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental Nuevo Vallarta- All inclusive

Everyone (14) Couples (2) Family (2)
5 out of 5
Beautiful location, clean spaces, friendly staff. Great experience

Posted by on Apr 23, 2019

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Comment from Hotel Management

Apr 23, 2019 by Rodolfo Pacheco / General Manager

Dear Guest, First of all, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your recent holidays, we are glad to read you enjoyed your stay among us. Thank you for mentioning the aspects that were to your liking as the friendliness of our staff and the cleanliness of our facilities. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

3 out of 5
The food was really mediocre. Especially the buffet and snack bar, which is really your only option. You have to make reservations for the three other restaurants and are only allowed to make two reservations for a four night stay. However, we were not able to get reservations as they were all booked up. Too many people for the amount of restaurants they have.

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 19, 2019 by Rodolfo Pacheco / General Manager

Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays in Nuevo Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. On the other hand, we regret that our buffet couldn't meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

5 out of 5
We enjoyed the facilities, the food, the staff, the shows and the events. We only had a small problem with the room so we changed rooms and all was fine. There were some discourteous smokers in some outdoor areas but the hotel was not the problem, just some guests. All in all a good place for enjoying the sun, the beach, the pools and the food and drink.

Posted by , from McCormick, SC on Feb 10, 2019

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Comment from Hotel Management

Feb 13, 2019 by Rodolfo Pacheco / General Manager

Dear Ray, Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear. Thank you for mentioning the aspects that stood out during your stay as the quality of our cuisine, night entertainment and the friendliness of our Staff. Once again we appreciate your kind opinion of our hotel and we look forward to serving you again in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

2 out of 5
Not enough adult only entertainment.pools and areas. The food was nothing special. Bartender Rene and waitress Aricelli at the lobby bar were very attentive and made us feel special.

Posted by on Jan 10, 2019

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Comment from Hotel Management

Jan 13, 2019 by Rodolfo Pacheco / General Manager

Dear Guest, Although we sincerely regret your disappointment with your stay in our Occidental Nuevo Vallarta, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

4 out of 5
Staff was very friendly and went out of their way to help you out.

Posted by , from Las Vegas on Aug 29, 2018

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Comment from Hotel Management

Aug 29, 2018 by Rodolfo Pacheco / General Manager

Dear Gabe, Thank you very much for sharing this great review of your recent stay at our Occidental Nuevo Vallarta hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

3 out of 5
They need to upgrade the mattress on the bed asleep it was not comfortable

Posted by , from ca on Jul 31, 2018

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Comment from Hotel Management

Aug 5, 2018 by Rodolfo Pacheco / General Manager

Dear Francosci, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

5 out of 5
I cannot rave enough about my stay at this hotel. Super clean. Everyone so friendly. The food is fantastic, esp the Italian restaurant. The views, the pool, the beach, the drinks. Absolute paradise!!!

Posted by , from texas on May 12, 2018

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Comment from Hotel Management

May 16, 2018 by General Manager

Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental hotel and we are delighted to read that we were able to match your expectations. Thank you for mentioning all those areas and services that were to your liking. Once more we thank you for sharing your experience with us and look forward to welcoming you back again at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco

4 out of 5

RETURNING CUSTOMERS

Pros: SIZE OF RESORT INSTEAD OF A HUGE RESORT. CLOSENESS TO THE BEACH.
Cons: QUALITY OF THE EVENING MEAL. DID NOT HAVE PICO AVAILABLE EVERY MEAL AND I EXPECT IT WITH BEING IN MEXICO. WOULD BE NICE TO HAVE EVENING SHOW ENGLISH
Location: LOVE BEING 5 MINUTE WALK TO THE SHOPPING CENTER AND 3 MINUTE WALK TO THE CASSINO!!
WE HAD NOT BEEN BACK TO THE RESORT SINCE THEIR REMODELING/UPDATED AND WAS VERY IMPRESSED WITH THE UPDATES. WE REALLY LIKE THIS SMALLER RESORT.

Posted by on Mar 11, 2018

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Comment from Hotel Management

Mar 12, 2018 by Rodolfo Pacheco / General manager

Dear Guest We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely

4 out of 5

Excellent customer service

This was our first time going to Puerto Vallarta. Occidental had everything you need in he hotel! Nice size pool restaurant and snack area that had a nice selection of foods. The servers were extremely nice and they got to know you. I felt safe and it’s definitely Family friendly environment. They had activities throughout the day for you to be a part of. Definitely will be coming back!! Thanks for making us feel welcomed.

Posted by , from california on Jan 21, 2018

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Comment from Hotel Management

Jan 26, 2018 by Rodolfo pacheco / General Manager

Dear Verenice Thank your for these lovely review about your resent visit, we are so happy to know that we were able to cover your expectations and you enjoyed at fullest. We will wait for you on your next trip in town. Sincerely

5 out of 5

Great experience.

Location is great. Not far from airport. Friendly staff always on top of stuff. Bar host remember our drinks all the time we went.

Posted by , from Los Angeles on Jan 15, 2018

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Comment from Hotel Management

Jan 19, 2018 by Rodolfo Pacheco / General Manager

Dear Jovanni Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely

About the Occidental Nuevo Vallarta- All inclusive

Location Paseo De Los Cocoteros No 18, Nuevo Vallarta, NAY 63732

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included

Activities and facilities/equipment
Water activities

  • Kayaking
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Scuba diving lessons not included
  • Surfing/boogie boarding included
  • Aerobics classes/lessons included
  • Taxes included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Wireless Internet access not included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included

Property Features

Occidental Nuevo Vallarta- All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Nuevo Vallarta- All inclusive offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and a fitness center. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is available in public spaces for a fee. Spa services, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Occidental Nuevo Vallarta- All inclusive. Self parking and valet parking are free. This 4-star Nuevo Vallarta property is smoke free.

  • 274 guestrooms or units
  • 7 levels
  • 3 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Outdoor tennis court
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Occidental Nuevo Vallarta- All inclusive offers 274 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Additionally, rooms include hair dryers and irons/ironing boards. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

  • Stocked minibar (free)
  • LCD television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Le Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Mariachi - This beach restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Royal Level Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Tokyo - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.

Nearby Activities

An outdoor tennis court and complimentary bicycles are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Playground on site
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

  • A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 250 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: MXN 250 per 24-hour period (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental Grand Nuevo Vallarta
  • Occidental Nuevo Vallarta

You should know

  • Pool access available from 8 AM to 8 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.