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4.1 out of 5

"Best food of any all inclusive I've stayed in. Workers were great. Bad parts ,they had construction going on from like 8am too 8pm near our room ,Jack ... " More

By a verified traveler on Thu 27 Feb 2020

Hotel Description

4-star beachfront property near Nuevo Vallarta Beach

On the beach

You'll be within half a mile (1 km) of Nuevo Vallarta Beach and 2 miles (3 km) of Vallarta Adventures with a stay at this Nuevo Vallarta property. Also, Paradise Plaza Shopping Center is within half a mile (1 km) and Nayar Vidanta Golf is within 2 miles (3 km).

All-inclusive

This all-inclusive property includes 5 restaurants, an outdoor pool, and an outdoor tennis court. Dine at the beachfront restaurant and relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.

LCD TVs

The 274 guestrooms have LCD TVs with cable channels and offer free minibar items and room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$205* Per night/room Jul 14 - Jul 15

Junior Suite (Nac. 3+1)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Nac. 3ad)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Nac. 2+1)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Nac. 2+2)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Nac. 1ad)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Occidental Nuevo Vallarta- All inclusive ratings based on 25 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental Nuevo Vallarta- All inclusive

Everyone (17) Couples (5) Family (5)
4 out of 5

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 14, 2020 by Nelly Sánchez / General Manager

Dear Guest, Thank you very much for leaving your review, we are delighted that you enjoyed your stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. All our best,

4 out of 5

Posted by on Feb 28, 2020

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Comment from Hotel Management

Feb 28, 2020 by Nelly Sánchez / General Manager

Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely,

4 out of 5
Best food of any all inclusive I've stayed in. Workers were great. Bad parts ,they had construction going on from like 8am too 8pm near our room ,Jack hammers and all,so luckily we where in our room only to sleep. No food by the pool and not able to play music on my phone. Maybe when im over 60 i would go back to this Hotel.

Posted by on Feb 27, 2020

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Comment from Hotel Management

Feb 27, 2020 by Nelly Sánchez / General Manager

Dear Guest, Thank you for the time you spent to share your feedback on your recent stay at our Occidental Nuevo Vallarta, to be considered as one of the best hotels you stayed at is certainly high praise. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. All our best,

3 out of 5
Under construction adding a new wing to hotel across the hall from us , jack hammering all day Construction from 7am to 9pm,

Posted by on Jan 30, 2020

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Comment from Hotel Management

Jan 30, 2020 by Nelly Sánchez / General Manager

Dear Guest, We were very disappointed to read your experience during your stay in our Occidental Nuevo Vallarta hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best regards,

3 out of 5
The only problem we really had were with our check-in & checkout days and the front desk staff. The restaurants, the other staff were very accommodating and kind. We enjoyed every restaurant we had eaten at. They even gave us a consideration for an extra dinner at the Italian Restaurant we really loved. Now, on to check-in and check-out. First of all, we got to the hotel really early 9:00 A.M. They did take care of our bags and tried to see if we can get checked-in. It turned out that we need to pay extra amount of money if we wanted early check-in which we is totally understandable. We did not opt for early check-in because we wanted to check out the "mall" they told us we should check out. Plus they could check us in at 11:00 a.m. anyways. So, we did check-in at 11, but they told us that our room will not be available until 3:00 P.M. After eating and resting, we went to the front desk and they told us, UN-APOLOGETICALLY, that our room is not ready yet and to come back 30 minutes later. We waited for an hour just to be sure that our rooms will be well ready then. When we came back, guess what? The place was packed and when we got to the front desk after waiting in line for more than 30 minutes, they said that it will be ready in the next 15 minutes. We decided to just sit around. And when we finally got our room, they gave us a double-sized bed room, but we had booked and paid for a King Ocean View Room. We contacted the Front Desk via phone but people ke

Posted by on Nov 3, 2019

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Comment from Hotel Management

Nov 5, 2019 by Nelly Sanchez / General Manager

Dear John, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel as your host on your recent holidays. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. We sincerely regret reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

4 out of 5
We stayed for 3 nights and 4 days . Upon arrival hotel entrance beautiful and they even have beverage station super delicious. Our room was clean but was small it did have a view of the beach which is a plus. Room stocked with soda , beer and waters and peanuts! The hotel only has two bars and no night club . If you want to go out dancing you have to take a cab to Puerto Vallarta about a 15-20min ride and about $15-25 . There’s only one buffet restaurant that don’t require a reservation. There is three restaurants that require a reservation we never went . The buffet does have great food we enjoyed the Mexican Theme night food was delicious and authentic Mexican food . The beach is clean the water clear and warm. There’s plenty of sitting area . Overall experience was good it was our first time here in Nuevo Vallarta and enjoyed our stay . Only downside the staff needs to be a bit friendly not everyone said hello and waiting to be served at times would take long . We always tip but if you are not going to be greeted or waiting for a while we didn’t .

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by Nelly Sanchez / General Manager

Dear Guest, First of all, we would like to thank you for choosing Occidental Nuevo Vallarta hotel as your host for your holidays and for taking the time to share your experience among us. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once again, we appreciate your kind opinion of our hotel, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

5 out of 5

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 26, 2019 by Nelly Sanchez / General Manager

Dear Guest, Thank you for reviewing your recent stay at Occidental Nuevo Vallarta hotel, we are delighted to read that we were able to meet your holiday expectations. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

5 out of 5
All went well at the Hotel. They need music for dancing - they said they would check into it.

Posted by on Aug 31, 2019

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Comment from Hotel Management

Sep 1, 2019 by Nelly Sanchez / General Manager

Dear Guest, Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays in Riviera Nayarit and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Occidental Nuevo Vallarta. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

5 out of 5
Beautiful location, clean spaces, friendly staff. Great experience

Posted by on Apr 23, 2019

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Comment from Hotel Management

Apr 23, 2019 by Rodolfo Pacheco / General Manager

Dear Guest, First of all, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your recent holidays, we are glad to read you enjoyed your stay among us. Thank you for mentioning the aspects that were to your liking as the friendliness of our staff and the cleanliness of our facilities. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Occidental Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

3 out of 5
The food was really mediocre. Especially the buffet and snack bar, which is really your only option. You have to make reservations for the three other restaurants and are only allowed to make two reservations for a four night stay. However, we were not able to get reservations as they were all booked up. Too many people for the amount of restaurants they have.

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 19, 2019 by Rodolfo Pacheco / General Manager

Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays in Nuevo Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. On the other hand, we regret that our buffet couldn't meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

About the Occidental Nuevo Vallarta- All inclusive

Location Paseo De Los Cocoteros No 18, Nuevo Vallarta, NAY 63732

Renovations + Closures

This property is closed from 18 March 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)

Property Features

Occidental Nuevo Vallarta- All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Nuevo Vallarta- All inclusive offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and a fitness center. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Occidental Nuevo Vallarta- All inclusive. Self parking and valet parking are free. This 4-star Nuevo Vallarta property is smoke free.

  • 274 guestrooms or units
  • 7 levels
  • 3 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (11.3 km / 7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Occidental Nuevo Vallarta- All inclusive offers 274 accommodations with laptop-compatible safes and complimentary bottled water. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Additionally, rooms include hair dryers and irons/ironing boards. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining
  • LCD television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Le Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Mariachi - This beach restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Royal Level Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Tokyo - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.

Room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Playground on site
  • Racquetball/squash on site
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: MXN 250 per 24-hour period (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental Grand Nuevo Vallarta
  • Occidental Nuevo Vallarta- All inclusive Nuevo Vallarta
  • Occidental Nuevo Vallarta- All inclusive All-inclusive property
  • Occidental Nuevo Vallarta

You should know

  • Pool access available from 8 AM to 8 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.