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ROOM Hotel & Suites

3.0 star property
3-star hotel near Autonomous University of Puebla

Choose dates to view prices

Photo gallery for ROOM Hotel & Suites

Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hallway
A bathroom with a sink, mirror, shower, and toilet.
Front of property
Hypo-allergenic bedding, down comforters, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
18 SUR 5546 COL. JARDINES DE SAN MANUEL, Puebla, PUE, 72570
  • Place, Autonomous University of Puebla
    ‪10 min walk‬
  • Place, Plaza Dorada
    ‪4 min drive‬
  • Place, BUAP Olympic Stadium Park
    ‪6 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

7.6 out of 10
Good
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Smoking, Terrace

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, Smoking, Terrace

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Loft, 1 King Bed, Non Smoking, Terrace

Executive Loft, 1 King Bed, Non Smoking, Terrace | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Loft, 1 King Bed, Non Smoking, Terrace

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Triple Room, Multiple Beds

A hotel room with two beds, a wooden headboard, a small table, and a window with a view.

Standard Triple Room, Multiple Beds

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed
  • Free WiFi

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About the neighborhood

Puebla

In Puebla .You'll find Autonomous University of Puebla and Puebla Convention Center within 3 miles (5 km) of this hotel. Zócalo de Puebla and Puebla Cathedral are also within 3 miles (5 km).

What's nearby

  • Autonomous University of Puebla - 10 min walk - 0.6 miles
  • Plaza Dorada - 4 min drive - 1.2 miles
  • Parque Benito Juárez - 5 min drive - 1.4 miles
  • BUAP Olympic Stadium Park - 6 min drive - 1.4 miles
  • Parque Ecológico Revolución Mexicana - 6 min drive - 1.7 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 19 min drive
  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪El Pastorcito - ‬2 min walk
  • ‪Los Manteles - ‬7 min walk
  • ‪Pepelote Expres - ‬4 min walk
  • ‪Las Amigas de Teté - ‬2 min walk
  • ‪Cafe Tres Gallos - ‬1 min walk

About this property

ROOM Hotel & Suites

3-star hotel near Autonomous University of Puebla
ROOM Hotel & Suites offers its guests a terrace, tour/ticket assistance, and room service (during limited hours). Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This 3-star Puebla hotel is smoke free.

  • 10 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • No smoking on site
ROOM Hotel & Suites offers 10 accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. Beds feature down comforters. 36-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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Interior detail
JF Grand Puebla
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  • Parking included
  • Free WiFi
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: MXN 180 per person

Accessibility

  • No elevator

Room amenities

Entertainment

  • 36-inch smart TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Microwave
  • Minibar

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours), private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children 14 and younger are not allowed at this property. All guests older than 14 are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 180.00 per person
  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Children 14 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

ROOM Hotel Puebla
ROOM Puebla
Hotel ROOM Hotel & Suites Puebla
Puebla ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel
ROOM
Hotel ROOM Hotel & Suites
ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel & Suites Hotel Puebla

Frequently asked questions

How close is ROOM Hotel & Suites to the airport?

ROOM Hotel & Suites is 26.6 mi (47-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

How much does it cost to stay at ROOM Hotel & Suites?

As of Jun 22, 2026, prices found for a 1-night stay for 2 adults at ROOM Hotel & Suites on Jun 23, 2026 start from $63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does ROOM Hotel & Suites have an airport shuttle?

Airport shuttle services are not available at ROOM Hotel & Suites.

Does ROOM Hotel & Suites offer free breakfast?

Free breakfast isn’t provided at ROOM Hotel & Suites, but full breakfast is offered for a fee of MXN 180.00 per person. It's available every day from 8:00 AM to noon.

Is there a casino at ROOM Hotel & Suites?

No, there is no casino at this hotel.

What time is check-in at ROOM Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Early check-in costs MXN 200 (subject to availability).

Is there free parking at ROOM Hotel & Suites?

This hotel offers free self parking.

Does ROOM Hotel & Suites have a pool?

ROOM Hotel & Suites does not have a pool.

Does ROOM Hotel & Suites have a spa?

There are no spa services available at this hotel.

How close is ROOM Hotel & Suites to downtown Puebla?

ROOM Hotel & Suites is 2.1 mi away from Puebla.

ROOM Hotel & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 52 out of 83 reviews
Rating 8 - Good. 20 out of 83 reviews
Rating 6 - Okay. 4 out of 83 reviews
Rating 4 - Poor. 5 out of 83 reviews
Rating 2 - Terrible. 2 out of 83 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

luis julian

Liked: Cleanliness, amenities, property conditions & facilities
A difference between this and others, by far the best experience.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel to stay at.
Stayed 8 nights in Nov 2024
Verified

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

moran hermoso maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and nixw
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay close to the university.

My partner stayed for two nights and the accommodations were, clean, comfortable, safe and very convenient to the University of Puebla. It would be nice to be able to pay in advance instead of the property and it would also be helpful to have a 24 hour front desk. The security is very good and was helpful to check in. Would recommend. This property is not in the tourist district.
Stayed 2 nights in Aug 2024
Verified

4/10 Poor

JUAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very unsafe, mainly at night. No food around the hotel. Very agly location. No transportation near. Dark street. I will never come back.
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

Martha D

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel experience

Afters several years with Hotels.com this Hotel is my first bad experience. Check-in was very long and complicated, they messed up with the credit card terminal and they didn’t know how to fix the problem… check in it took over 40 mins and by the time they finished, the cafeteria was closed. The room was very smelly, so smelly they sprayed “Lysol” to the room even before I even asked but it didn’t work., the odors were terrible. The tv was not working… I requested a room change but they said it was not allowed because that was the room that was “assigned” to me… next morning I asked front desk to call a taxi for me and they said that it was not an acivity that they can perform…
Stayed 1 night in Jun 2024
Verified

8/10 Good

Andrés

Liked: Cleanliness, property conditions & facilities
Muy bien la habitación. Lo único que no me encantó es que hay un microondas y fregadero, pero no hay ni un plato, vaso, taza… nada.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Azucena

Liked: Cleanliness, amenities, property conditions & facilities
Muy cómodo y limpio
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

ANGEL

Liked: Cleanliness, property conditions & facilities
todo muy bien ya es un lugar de nuestra eleccion
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Héctor Ivan

Liked: Cleanliness, staff & service, amenities
Muy limpio todo.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplió
Stayed 5 nights in Oct 2025
Verified

4/10 Poor

Rogers

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Llevo varios días solicitando mi factura tanto del hotel como del restaurante y no me la emiten, ni si quiera me responden ni me atienden
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Jesús Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Joyce Alejandra

Regresaremos

Buena atención, el check in y check out facilísimo. Muy limpio y cómodo. Regresaremos.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

J.Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Buena atención
Stayed 2 nights in May 2025
Verified

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy linda Pero se escucha absolutamente todo. Así que todo lo bonito se muere cuando la chica del gym se pone a gritar o cuando se escuchan las voces "bajas" de los vecinos.. lastima. Realmente nos gusto.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Su lin

Liked: Cleanliness
Muy bien la estancia
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala presion en la regadera
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Grisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel limpio en donde se descansa muy bien y puedes desayunar rico
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

EMMANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, muy atento el personal, la comida en el Restaurat muy buena, la Limpiesa excelente.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Alberto

Disliked: Staff & service
La habitación es de buen tamaño pero algo descuidada, la regadera tenía fuga y salpicaba todo
Stayed 1 night in Oct 2024
Verified

8/10 Good

Paulina Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2024
Verified

4/10 Poor

Ramón

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Todo está muy limpio, solo que nos cobraron un cargo extra por la perdida de mobiliario que no nos dieron
Stayed 3 nights in Aug 2024