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Hotel Del Portal, Puebla

3.5 star property
3.5-star Colonial hotel near Zócalo de Puebla

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Photo gallery for Hotel Del Portal, Puebla

Lunch and dinner served, Mexican cuisine
Premium bedding, in-room safe, desk, soundproofing
Reception
Lobby sitting area
Front of property - evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪7 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

Standard Room

  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 132 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, desk, soundproofing

Standard Twin Room

  • City view
  • 132 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, soundproofing

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 132 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Double Beds, Balcony

7.6 out of 10
Good
(10 reviews)
  • City view
  • 132 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds

Shower, free toiletries, hair dryer, towels

Family Room, Multiple Beds

  • 132 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds

View all photos for Family Room

Premium bedding, in-room safe, desk, soundproofing

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 132 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bed

Standard Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior

Premium bedding, in-room safe, desk, soundproofing

Superior

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 110 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard

Premium bedding, in-room safe, desk, soundproofing

Standard

8.8 out of 10
Excellent
(10 reviews)
  • 110 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Standard Quadruple Room

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Queen Beds

Superior Double Room, Balcony

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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May 5 - May 6
Total with taxes and fees
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About the neighborhood

Puebla

Heart of Puebla.At this Puebla Historic Center hotel, you'll be well placed to visit Zócalo de Puebla and Puebla Cathedral, both steps away. Iglesia de la Compañía and Santa Monica Convent and Museum of Religious Art are also within half a mile (1 km).

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Puebla Convention Center - 7 min walk - 0.4 miles
  • Los Sapos Bazaar - 7 min walk - 0.4 miles
  • Santo Domingo Church - 7 min walk - 0.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 42 min drive

Restaurants

  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Casa de Mis Amores - ‬3 min walk
  • ‪Vips - ‬2 min walk

About this property

Hotel Del Portal, Puebla

3.5-star Colonial hotel near Zócalo de Puebla
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Del Portal, Puebla.

This Colonial Puebla hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 1700
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and complimentary toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Similar properties

Interior entrance
Hotel Palace Puebla
Puebla Historic Center
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
4.1 out of 5, Very Good, 487 reviews
$19 nightly
The price is $23
May 10 - May 11
Total with taxes and fees
Hotel Palace Puebla

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 150 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Del Portal, Puebla

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 150 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • There is limited hot water on site.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel del Portal
Hotel del Portal Puebla

Frequently asked questions

How close is Hotel Del Portal, Puebla to the airport?

Hotel Del Portal, Puebla is 22.4 mi (42-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Del Portal, Puebla?

As of Apr 24, 2026, prices found for a 1-night stay for 2 adults at Hotel Del Portal, Puebla on May 8, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Del Portal, Puebla have an airport shuttle?

Airport shuttle services are not available at Hotel Del Portal, Puebla.

Does Hotel Del Portal, Puebla offer free breakfast?

Hotel Del Portal, Puebla does not offer free breakfast.

Is there a casino at Hotel Del Portal, Puebla?

No, there is no casino at this hotel.

What time is check-in at Hotel Del Portal, Puebla?

Check-in begins at 3:00 PM.

Is there free parking at Hotel Del Portal, Puebla?

Free parking is not available at this hotel.

Does Hotel Del Portal, Puebla have a pool?

Hotel Del Portal, Puebla does not have a pool.

Does Hotel Del Portal, Puebla have a restaurant?

Hotel Del Portal, Puebla is home to LA NOGADA, which features Mexican cuisine.

Does Hotel Del Portal, Puebla have a spa?

There are no spa services available at this hotel.

How close is Hotel Del Portal, Puebla to downtown Puebla?

Hotel Del Portal, Puebla is 0.6 mi away from Puebla.

Hotel Del Portal, Puebla Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 463 out of 1002 reviews
Rating 8 - Good. 293 out of 1002 reviews
Rating 6 - Okay. 128 out of 1002 reviews
Rating 4 - Poor. 57 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Marco

The room was ok. The TV doesn't work on the first day.
Stayed 3 nights in Jan 2026

10/10 Excellent

Victor

Stayed 3 nights in Jan 2026

10/10 Excellent

Jose F

Stayed 1 night in Jan 2026

10/10 Excellent

Janette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar bien, todo que ver en esa área no necesitas carro, mucho que caminar y ver
Stayed 1 night in Jan 2026

8/10 Good

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, limpio y agradable.
Stayed 1 night in Jan 2026

6/10 Okay

Felix

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Not enough amenities,
Stayed 2 nights in Dec 2025

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities
Staff was friendly, room was clean and surprisingly quiet for being next to downtown and having a restaurant downstairs. The bed was comfy.
Stayed 1 night in Dec 2025

10/10 Excellent

Marvin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location It's great
Stayed 1 night in Dec 2025

10/10 Excellent

Vikki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the perfect location to main historical buildings and nightlife
Stayed 1 night in Dec 2025

6/10 Okay

Jonathan, Alajuela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking free
Stayed 6 nights in Dec 2025

8/10 Good

RODNEY

Room was clean and staff friendly. Complementary bottled water too! Great location at the corner of the zocalo.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jesus

Stayed 3 nights in Nov 2025

10/10 Excellent

Eraclio

Traveled with family
Liked: Cleanliness
Staff very nice and friendly
Stayed 1 night in Nov 2025

6/10 Okay

Maria

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
They need have more mantener the rooms the dreining in the shower is no good and same time not hat wather te y need more staff to cleand the rooms same time they do leate
Stayed 15 nights in Oct 2025

10/10 Excellent

MONSERRAT

Stayed 1 night in Nov 2025

8/10 Good

Pieter

Traveled with group
Liked: Cleanliness, property conditions & facilities
It was a great service to drop off car and they valet parked it.
Stayed 1 night in Oct 2025

6/10 Okay

Mary, Lax Mirada

Traveled with family
Liked: Property conditions & facilities
Due to the celebration of Dia De Los Muertos the streets were closed/ blocked and access to the hotel and valet was impossible! The traffic was a nightmare! We drove around 3 times, before I ended up walking to ask a police officer, what we could do about our car and get to the hotel. We ended up walking about a block to the hotel and the valet came to pick up our car. I feel that anyone that has a car or is going to use the parking should be notified in advance of the inconvenience during the holidays and you still get charged daily. The middle age man in the lobby during the DAY HAD NO PERSONALITY. The hotel location is perfect for anyone without a car.
Stayed 3 nights in Oct 2025

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was good close to everything
Stayed 1 night in Oct 2025

8/10 Good

Isabel

Traveled with family
Liked: Cleanliness
El internet debe mejorar. El cuidado de los baños.
Stayed 5 nights in Oct 2025

10/10 Excellent

Angie

Liked: Cleanliness, property conditions & facilities
Staff were friendly and super helpful.
Stayed 7 nights in Oct 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place to stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Armida

Stayed 1 night in Sep 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was walking distance
Stayed 2 nights in Oct 2025

10/10 Excellent

Marta

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything is walking distance
Stayed 1 night in Oct 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities
Of course those shops are wonderful
Stayed 1 night in Sep 2025