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Aristos Puebla

4.5 star property
4.5-star luxury hotel near Zócalo de Puebla

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Photo gallery for Aristos Puebla

TV
Exterior
Blackout drapes, free WiFi
Breakfast, lunch and dinner served
TV

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Av. Reforma, 533, Col. Centro, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Cathedral
    ‪8 min walk‬
  • Place, Puebla Convention Center
    ‪17 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Suite Presidential

Blackout drapes, free WiFi

Suite Presidential

  • Sleeps 2
  • Free WiFi

View all photos for Double Suite

Blackout drapes, free WiFi

Double Suite

  • Sleeps 2
  • Free WiFi

View all photos for Twin Suite Junior

Blackout drapes, free WiFi

Twin Suite Junior

  • Sleeps 2
  • Free WiFi

View all photos for Double Room Standard

Blackout drapes, free WiFi

Double Room Standard

  • 215 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Triple Room Standard

Blackout drapes, free WiFi

Triple Room Standard

  • 269 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Quadruple Room Standard

Blackout drapes, free WiFi

Quadruple Room Standard

  • 269 sq ft
  • Sleeps 4
  • Free WiFi

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About the neighborhood

Puebla

Puebla Historic Center stay.Within a 10-minute walk of this Puebla Historic Center hotel, you'll find Zócalo de Puebla and Bello Museum. Uriarte Talavera and Museum of the Mexican Army and Air Force are also within half a mile (1 km).

What's nearby

  • Zócalo de Puebla - 7 min walk - 0.4 miles
  • Puebla Cathedral - 8 min walk - 0.5 miles
  • Rosario Chapel - 8 min walk - 0.5 miles
  • Los Sapos Bazaar - 12 min walk - 0.7 miles
  • Puebla Convention Center - 17 min walk - 0.9 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 16 min walk
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • OCHO30.4
  • ‪El Gato De Oro - ‬4 min walk
  • ‪El Corona - ‬1 min walk
  • ‪Restaurant Puebla - ‬2 min walk
  • ‪Fonda La Mexicana - ‬3 min walk

About this property

Aristos Puebla

4.5-star luxury hotel near Zócalo de Puebla
Aristos Puebla offers its guests a children's pool, an outdoor pool, a health club, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. A sauna, a rooftop terrace, and an arcade/game room are also featured at the luxury Aristos Puebla. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

This 4.5-star Puebla hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Aristos Puebla offers 122 accommodations with hair dryers and complimentary toiletries. Satellite television is provided.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is provided daily.

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Hotel Del Portal, Puebla
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  • Restaurant
  • Parking available
  • Business services
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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Secured, covered self parking on site (MXN 50 per day)
  • Secured, covered valet parking on site (MXN 50 per day; includes in/out privileges)
  • Secured, covered extended parking on site (MXN 50 per day)
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 150 to 300 for adults and MXN 150 to 150 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Health club
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Food and drink

  • Limited room service

More

  • Connecting rooms available

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 150 to 300 for adults, and MXN 150 to 150 for children
  • Airport shuttle fee: MXN 600 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: MXN 50.00 per day (in/out privileges)
  • Covered valet parking fee: MXN 50 per day (in/out privileges)
  • Covered extended parking fee: MXN 50 per day
  • Towels available for a fee (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Aristos Hotel Puebla
Aristos Puebla
Aristos Puebla Hotel
Aristos Hotel
Aristos Puebla Hotel
Aristos Puebla Puebla
Aristos Puebla Hotel Puebla

Frequently asked questions

How close is Aristos Puebla to the airport?

Aristos Puebla is 21 mi (43-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

Does Aristos Puebla have an airport shuttle?

Aristos Puebla offers an airport shuttle 24 hours a day, on request, for a charge of MXN 600 per vehicle, one-way.

Does Aristos Puebla offer free breakfast?

Free breakfast isn’t offered at Aristos Puebla, but cooked-to-order breakfast is offered for a fee of between MXN 150 and 300 for adults, MXN 150 and 150 for children. It's available every day from 7:30 AM to noon.

Is there a casino at Aristos Puebla?

No, there is no casino at this hotel.

What time is check-in at Aristos Puebla?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Aristos Puebla?

Free parking is not available at this hotel. Self parking is available for MXN 50.00 per day, and valet parking for MXN 50 per day. Extended parking is available for MXN 50 per day.

Does Aristos Puebla have a pool?

Aristos Puebla features an outdoor pool and a children's pool.

Does Aristos Puebla have a restaurant?

Aristos Puebla is home to Colorines, which features Mexican cuisine.

Does Aristos Puebla have a spa?

There are no spa services available at this hotel.

How close is Aristos Puebla to downtown Puebla?

Aristos Puebla is 0.4 mi away from Puebla.

Aristos Puebla Reviews

Reviews

6.4
Rating 10 - Excellent. 129 out of 961 reviews
Rating 8 - Good. 258 out of 961 reviews
Rating 6 - Okay. 318 out of 961 reviews
Rating 4 - Poor. 142 out of 961 reviews
Rating 2 - Terrible. 114 out of 961 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

María del Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 1 night in May 2025
Verified

6/10 Okay

Humberto

Bathroom condition,
Stayed 3 nights in Aug 2025
Verified

4/10 Poor

Laura karina

Liked: Cleanliness
La oferta de este hotel es mentira, dijeron que tenía alberca y no fue así, estaba fuera de servicio, y la tina de hidromasaje también olvídenla tiene un horario muy limitado,
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PLACENTERO

Muy placentero el hotel
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descuidado ya no sirve la alberca y siguen diciendo q si hay una decepción!
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Roberto

Liked: Cleanliness
La gente que sube las maletas a la habitación y reciben los autos para estacionarlos son super amables y serviciales, en mostrador me toco cuando hice mi check in un joven que fue amable nada espectacular pero amable, sin embargo los días posteriores estaban en recepción dos diferentes chicas que les falta muchisimo servicio al cliente, un par de ocasiones las encontré con otras personas platicando y comiendo en la recepción, el hotel necesita renovaciones se siente y se ve muy viejo, un elevador dejo de funcionar. Hay otras opciones por el mismo precio en mejores condiciones, creo que si en recepcion hubieran estado mas al pendiente y fueran mas amables se podrian pasar por alto algunos detalles. No hay clima en los cuartos y en la noche se encierra el calor en la habitación. el agua de lavamanos huele muy mal. En el Bar no habia nadie estuve esperando que llegaran a atenderme y tuve que salir a preguntar por el barman, pedi un carajillo que parecia agua, el barman amable pero estaba ocupado realizando otras actividades y nos desatendia, le falta capacitacion. Nada que ver con el aristos que conocí hace varios años.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Esveidy

Liked: Cleanliness, staff & service, property conditions & facilities
Personal atento, amable, rapidez, zona muy céntrica limpió
Stayed 1 night in May 2025
Verified

4/10 Poor

Salvador

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
La atención es buena desde que te reciben, pero las condiciones de las instalaciones requieren mucho mantenimiento. El ascensor da miedo, las coladeras perfuman el ambiente en la habitación y no funcionan bien el aire acondicionado ni el escusado. El jabón líquido de la regadera olía como shampoo para mascotas. Lo único rescatable es la ubicación
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Jenner Torrez Vazquez

Liked: Cleanliness, staff & service
El ruido, se escuchaban las conversaciones del cuarto de a lado.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

MARTHA

Liked: Staff & service
Disliked: Cleanliness
Está muy descuidada
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Victor Hugo De La

Liked: Cleanliness, staff & service, property conditions & facilities
Nada
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Miguel

Nos gustó que está cerca del centro de puebla, el restaurante muy buena comida y buena atención, no nos gustó que la alberca, estaba sucia, fría, no es climatizada, está en un edificio hasta el 4o piso sin elevador y la atención en recepción deficiente.
Stayed 2 nights in Mar 2023
Verified

2/10 Terrible

Villerman

Disliked: Cleanliness, staff & service, property conditions & facilities
La recepcionista muy mal preparada para atender al huesped, debi presionar y hacer llamadas y enseñar los cargos de mi reserva para que me diera la habitacion La recepcionista estaba necia que no habian habitaciones disponibles y no me daba soluciones, así me tuvo casi una hora Muy mal servicio de limpieza en las habitaciones, esta es una suite y aun asi muy mal
Stayed 2 nights in Mar 2023
Verified

4/10 Poor

LAURA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DECADENCIA QUE DEMERITA LA VENTAJA DE ESTAR EN EL CENTRO. Baños sucios y malolientes; camas duras y almohadas boludas; cortinas sucias y rotas que no cubren toda la ventana, así no se puede descansar; NO TIENE ALBERCA, lo que tiene es un chapoteadero con agua turbia y fría que ponen en servicio dependiendo de un sinfín de factores al azar y su acceso es verdaderamente complicado. Los valet parking son amables, pero duermen en los autos; el teléfono no tiene línea y el hotel en si huele raro. DECEPCIONANTE. NO REGRESO!
Stayed 5 nights in Oct 2022
Verified

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and isn’t up date. The mattress is hard and old. The air conditioner, too noisy.
Stayed 1 night in Nov 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy bien ubicado Pero en las regaderas casi no sale agua caliente
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Disliked: Property conditions & facilities
Que no me pueden facturar la estancia; como que se lavan las manos. Por favor envienme el link y datos para bajarla por mi empresa. Gtacoas por la atenvion que presten.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un excelente establecimiento me trataron muy bien,
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación, buen trato a los clientes y la confianza que otorgan
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
me gustó la ubicación. no me gustó el deterioro del lugar, todo es viejo y la limpieza podría mejorar
Stayed 1 night in Dec 2019
Verified

6/10 Okay

ENRIQUE

Liked: Staff & service
Me gusto la ubicacion y lo que no me gusto fue las condiciones de la habitacion
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su ubicacion y los servicios. Asi como la atencion de su personal
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service
DESGRACIADAMENTE VIVI UNA MALA EXPERIENCIA DESDE LA RESERVACION REALIZE VARIAS LLAMADAS AL HOTEL ANTES PARA CONFIRMAR Y QUE NO LA TENIAN REGISTRADA, NO SE SI EL ERRO FUE DE EXPEDIA U EL HOTEL, LLEGUE Y QUE NO TENIAN CUARTOS DISPONIBLES CUANDO YO DESDE UN MES Y MEDIO YA HABÍA PAGADO MI RESERVACION,. MAL SERVICIO
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Bien recomendable y muy cerca del centro su personal muy amable
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
El personal muy atento y servicial Reciben much gente muy ruidosa y las habitaciones no aislan nada de ruido. Los baños muy descuidados. Las tuberias muy ruidosas
Stayed 1 night in Oct 2019