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4.3 out of 5

"Clean really great staff. Lots of the best snacks in the lobby " More

By a verified traveler on Mon 24 May 2021

Hotel Description

South Portland guestrooms with free WiFi

In South Portland

You'll be within half a mile (1 km) of Maine Mall and 2 miles (3 km) of Sable Oaks Golf Course with a stay here. Maine Military Museum and Scarborough Downs are also within 3 miles (5 km).

Renovated in 2017

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free self parking, and a free airport shuttle. If you want to take your pet along, this pet-friendly property offers everything you'll need for your pet including food and water bowls. Enjoy the fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

The soundproofed guestrooms offer free WiFi and free local calls. LED TVs, refrigerators, and hair dryers are also available.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$160* Per night/room Oct 17 - Oct 18

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton Portland Airport Area ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru by Hilton Portland Airport Area

Everyone (12) Couples (7) Family (1)
5 out of 5

Posted by on Jun 24, 2021

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5 out of 5
Beautiful area

Posted by on Jun 14, 2021

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5 out of 5
Clean really great staff. Lots of the best snacks in the lobby

Posted by on May 24, 2021

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5 out of 5
Everyone i came in contact with was very pleasant to speak to or with. The room was nice and clean, the shower was large and clean. I will definitely go back.

Posted by on Apr 11, 2021

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5 out of 5
Staff was wonderful and the small breakfast included with the room has a great variety of items.

Posted by on Nov 6, 2020

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5 out of 5
Loved staying at Tru Hilton. Was clean and staff was friendly and helpful. Definitely would stay here again.

Posted by on Oct 18, 2020

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5 out of 5
Fun bright decor and very clean and modern. Hotel airport shuttle very prompt and friendly. Smooth and friendly check-in. Would stay here again.

Posted by , from Springfield, MO on Oct 14, 2020

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3 out of 5
The staff, location, and aesthetics of this hotel were spot on, great! However, the cleanliness of our hotel room was not up to par. After spraying disinfectant spray on everything including the sheets and pillowcases, I noticed there was a lot of hair that did not belong to either my husband or myself on the bedding sheets. There was also what appeared to be a dirt stain on the fitted sheet of the bed. There were fingerprints and smudges on the handle of the shower door along with hair that again, did not belong to myself or my husband. There were water marks on the glass shower door which all led me to believe this room was not adequately cleaned or disinfected before handing it over to us. These were all observations upon inspection prior to actually using the hotel room. Otherwise, everything else was okay. I would absolutely take a look at the cleanliness/disinfection level of the room prior to using. They could definitely improve on the disinfection/cleanliness of the room. (I was previously a housekeeper for a hospital with many inspections throughout). Please work on the disinfection state of the room before handing over. I want to feel safe in knowing the sheets were changed prior to our arrival as well as a clean/disinfected shower, etc. Thank goodness I bring my own cleaning supplies along with gloves to wipe things down prior to use, but it was alarming the things I discovered upon inspection of the room and prior to my cleaning.

Posted by on Aug 23, 2020

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5 out of 5
Everyone was so friendly and very helpful with printing out our boarding passes

Posted by on Sep 21, 2019

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5 out of 5

Posted by on Sep 20, 2019

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About the Tru by Hilton Portland Airport Area

Location 369 Maine Mall Road, South Portland, ME 04106

Property Features

There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. There's an onsite business center. A roundtrip airport shuttle is free (available 24 hours). A fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at Tru by Hilton Portland Airport Area. Free self parking is available. A complete renovation of Tru by Hilton Portland Airport Area was completed in 2017. Smoking is allowed in designated areas at this South Portland hotel.

  • 1 building
  • 98 guestrooms or units
  • 4 levels
  • Built in 2017
  • To-go breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Portland Transportation Center (7.4 km / 4.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Tru by Hilton Portland Airport Area offers 98 accommodations with safes and hair dryers. LED televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • LED television
  • Premium channels
  • Refrigerator
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 75 lbs
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Hotel Names

  • Tru Hilton Portland Airport Area Hotel
  • Tru Hilton Portland Airport Area
  • Tru By Hilton Portland Airport Area South Portland
  • Tru Hilton Portland Area
  • Tru By Hilton Portland Area
  • Tru by Hilton Portland Airport Area Hotel
  • Tru by Hilton Portland Airport Area South Portland
  • Tru by Hilton Portland Airport Area Hotel South Portland

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.