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4.0 out of 5

"The staff were very friendly. Dan was very helpful with suggestions of where to eat and sights to see. " More

By a verified traveler on Sun 18 Oct 2020

Hotel Description

3.5-star hotel near Maine Mall

Near the airport

Stay at this South Portland hotel and you'll be within half a mile (1 km) of Maine Mall and 2 miles (3 km) of Sable Oaks Golf Course. Maine Military Museum and Scarborough Downs are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking.

Free WiFi, flat-screen TVs

The 220 guestrooms offer free WiFi, room service, and flat-screen TVs. Free weekday newspapers, hair dryers, and safes are also available.

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Portland ratings based on 50 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Portland

Everyone (13) Business (1) Couples (1) Family (3)
5 out of 5

Posted by on Oct 29, 2020

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Comment from Hotel Management

Nov 6, 2020 by Brad

Thank you for the great rating!

5 out of 5
The staff were very friendly. Dan was very helpful with suggestions of where to eat and sights to see.

Posted by , from Perry Hall, Maryland on Oct 18, 2020

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Comment from Hotel Management

Oct 20, 2020 by Scott McKenney, Assistant General Manager

Hi Pam! Thank you for the great review! We appreciate your feedback regarding Dan. He is one of our resident experts and we are lucky to have him! Take care,

5 out of 5

Posted by on Aug 17, 2020

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Comment from Hotel Management

Aug 18, 2020 by Scott McKenney, Assistant General Manager

Hello! Thank you for your review! We are glad you enjoyed your stay and hope we will see you again soon! Take care,

4 out of 5
Very accommodating, clean, and really enjoyed my stay.

Posted by on Jun 7, 2020

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Comment from Hotel Management

Jun 9, 2020 by Scott McKenney, Assistant General Manager

Thank you for your review! We are delighted to hear you enjoyed your stay. We know you have a lot of choices when traveling and are so glad you chose us on your visit to Portland. We hope to see you again soon! Take care,

4 out of 5

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 7, 2020 by Danielle Higgins - Assistant General Manager

Thank you so much for your review of our property!

4 out of 5

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by Brad

We appreciate you taking the time rate your recent experience with us. We look forward to welcoming you back! Warm regards,

2 out of 5
Worn down, loud. Can't get sleep. When someone on your floor closes their door (the doors slam naturally), all your walls shake. I wondered about the structural integrity! Something would start dripping loudly in the middle of the nights (about 3am) and continued for hours. It was loud enough to wake us and prevent us from going back to sleep.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by Brad

Dear Valued Guest, thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Warm regards,

5 out of 5
Nice clean rooms ~ comfortable beds ~ close to many restaurants & stores

Posted by on May 30, 2019

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Comment from Hotel Management

Jul 5, 2019 by Brad

Thank you for your review. You said it best and so I'll leave it at that ; ) We appreciate you staying with us. See you again soon! Warm regards,

2 out of 5
The hotel itself great but the room looked dirty, the toilet bowl was dirty floors didn’t looked vacuumed and my son found stuff under the bed that could have harmed him

Posted by on Mar 8, 2019

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5 out of 5
We enjoyed the pool. The staff was very helpful, close to the mall.

Posted by on Feb 21, 2019

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About the DoubleTree by Hilton Hotel Portland

Location 363 Maine Mall Rd, South Portland, ME 04106

Property Features

DoubleTree by Hilton Hotel Portland offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly DoubleTree by Hilton Hotel Portland. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 3.5-star South Portland hotel is smoke free.

  • 220 guestrooms or units
  • 9 levels
  • 2 buildings
  • Built in 1973
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Portland Intl. Jetport Airport (PWM) (5.4 km / 3.4 mi)
  • Train station: Portland Transportation Center (6.2 km / 3.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel Portland offers 220 air-conditioned accommodations with safes and complimentary weekday newspapers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Blue Wave Grille - This restaurant serves breakfast, lunch, dinner, and light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs
  • Pets cannot be left unattended
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests with pets must sign a waiver upon arrival. The pet's weight must be included in guests' reservation information.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 11.95 per person (approximately)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Portland
  • DoubleTree Hilton Portland
  • DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
  • Doubletree By Hilton Portland
  • DoubleTree by Hilton Hotel Portland Hotel
  • DoubleTree by Hilton Hotel Portland South Portland
  • DoubleTree by Hilton Hotel Portland Hotel South Portland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.