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"Easy to find, clean office and rooms. Friendly staff. " More

By a verified traveler on Sun 29 Aug 2021

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Hotel Description

Ski motel with free WiFi in Hancock

Oceanside stay

You'll be within 3 miles (5 km) of L.L. Bean Shopping Outlet and 6 miles (10 km) of Woodlawn Museum with a stay here. Also within 9 miles (15 km) are Tidal Falls and Acadia National Park.

Property Amenities

This motel doesn't skimp on freebies - guests receive free WiFi and free self parking. If you want to take your pet along, this pet-friendly property offers everything you'll need for your pet including an off-leash area. A grocery/convenience store, a lobby fireplace, and express check-out are also on offer.

Standard Room, 1 King Bed, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Kitchenette (Pet Friendly)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

White Birches Motel ratings based on 15 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for White Birches Motel

Everyone (4) Couples (6) Family (3)
2 out of 5
It seemed like no one knew what they were doing. The room wasn't ready, the office person struggled to find another room for us and the room we were assigned was not very clean. I wasn't even sure the linens were clean. It was late in the evening and we knew other lodgings were all full or we would not have stayed. I should have read the reviews before I booked the room.

Posted by , from WAUNA on Jan 13, 2022

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1 out of 5
We got there after 6pm. Front office was closed. Picked up our key. While warming up our food we saw several cockroaches in the room. We called and got answering machine and no call back. We wanted to leave but got stuck there as there was no reply. It's just a horrible experience seeing roaches at that place.

Posted by on Oct 23, 2021

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1 out of 5
This is a never again property for us. It looks as though the sheets were dirty and definitely stained pillow cases and sheets. There were no wash cloths given. We checked in at 6:00pm no one was here to greet us they were closed and left all our information in a mail box for anyone to look at and steal. We checked out at 7:45 am no one here again. I know I didn’t pay for a luxury room however I expect a clean bed and lights that work in the room.

Posted by on Oct 22, 2021

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1 out of 5
Very, very disappointed. Fixtures in room were clean but very low end and basic. Plastic pillow covers. No hot water- lukewarm at best. Only two very small towels in room for 3 guests. No way to contact staff. ASked housekeeping to please leave more towels. Called office to please leave more towels. Stopped in to get new key and asked desk to give or bring new towles. Ended up with wet / shared towels and cold showers for 3 days. Was told repeatedly that they were short staffed. Then told they only cleaned rooms so that they could turn them over. Then overheard one staff member tell another that we were the "ones complaining about towels" as I stood 3 feet away. I am not a fussy person. I can work with stressed out people. I just would have liked recognition that we did actually pay a lot of money to stay here for 3 days and the experience kind of soured our long- awaited vacation. I should have known when the check-in paperwork said 3 times "no refunds given for any reason".

Posted by on Oct 15, 2021

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1 out of 5

Posted by on Oct 10, 2021

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1 out of 5
This property looked fine based on the Travelocity photos, but this is a classic example of "caveat emptor." When we arrived, we were allowed to check in but were advised, "the rooms were not ready." This was fine. We headed out and returned several hours later. When I opened the door to my room, it had clearly not been serviced. The beds were unmade, it smelled of smoke, etc. I went to the office and the gentleman there put me in another room. On my way to the new room, a few guests decided to let their dogs give chase - which they thought was amusing. Obviously this property has no pet policy in force. Later, as my fellow traveler and I were in his room, a woman who should be the spokesperson for Marlboro just keyed into the room without knocking and confronted me on why I had switched rooms and said she would be moving my luggage into the original room which had obviously not been cleaned or properly serviced. She left and then came back a second time (at least she knocked the 2nd time) for some unknown reason. The whole experience was unsettling and we dared not leave our items in the room when we went to work the next day. Instead of staying for the second night, we left early and after the fact, the hotel overcharged my card and has yet to return my call to correct the issue. I travel a lot. I've stayed in a lot of different hotels and motels. This was by far one of the worst experiences I've had.

Posted by , from BIDDEFORD on Sep 22, 2021

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1 out of 5
Not handicap accessible

Posted by on Sep 21, 2021

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2 out of 5
Older property that needs work. Bathroom window broken and screen cut. Bare bones everything.

Posted by on Sep 18, 2021

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5 out of 5
Easy to find, clean office and rooms. Friendly staff.

Posted by on Aug 29, 2021

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2 out of 5
This is a very nice place but the maid came in, took her generous tip, left the trash, didnt make the bed, didnt touch the towels, and didnt replace the coffee.

Posted by on May 29, 2021

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Comment from Hotel Management

May 30, 2021 by Brandy

Good Evening, I am deeply sorry you had such a negative experience with our housekeeping staff! I have made our Housekeeping Supervisor & owners aware of your review and assure you it will be handled internally; as that is NOT our standard practice at all We do very much appreciate your feedback, as that is the only way we know what and how to improve. We would love to have you back again in the future so we can show you the hospitality you deserve. In the mean time we sincerely appreciate your feedback and are hopeful you will give us a second try in the future. Regards, Brandy White Birches Motel

About the White Birches Motel

Location 17 Thorsen Rd, Hancock, ME 04640

Property Features

As a guest of White Birches Motel, you'll find gift shops/newsstands, coffee/tea in a common area, and a fireplace in the lobby. Public spaces have free WiFi and wired Internet. White Birches Motel also features a convenience store, express check-out, and RV/bus/truck parking. Self parking is free. Smoking is allowed in designated areas at this Hancock motel.

  • 66 guestrooms or units
  • Coffee in lobby
  • Express check-out
  • Convenience store
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

White Birches Motel offers 66 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually decorated and furnished accommodations have separate sitting areas. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding on site
  • Snowboarding on site
  • Snowmobiling on site
  • Snow tubing on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. Guests will receive key retrieval information.

This property does not have a front desk. Guests will receive key retrieval information.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 15.0 per day.

Pet Policy

  • Pets: USD 35 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • An off-leash area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • White Birches Motel Hancock
  • White Birches Motel
  • White Birches Hancock
  • Acadia Birches Knights Inn Ellsworth/Bar Harbor Hotel Hancock
  • White Birches Country Hotel
  • White Birches Motel Maine/Hancock
  • White Birches Motel Motel
  • White Birches Motel Hancock
  • White Birches Motel Motel Hancock

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.