6/10 Okay
Connie
Traveled with partner
Jul 5, 2025
I did not like that there wasn’t just free WiFi. The man at the desk signed me up 3 times and by the time I got back to my room it was gone. My husband was on the phone for 15 minutes with IT getting WiFi on his computer. Really? The cheapest, oldest hotels I’ve stayed at have free WiFi that you just click on. Why isn’t there ice on all floors. Only 2 and 4 have one and you can only access the floor if you have a room on 2 or 4. This was higher cost than our Comfort Inn in Cuyahoga Falls, but they had better amenities and customer service. Some of the Hampton employees were very helpful, but others weren’t. This is like shrinkflation, only in hotels. We will be avoiding Hampton Inn & Suites in our future travel.
Connie
Stayed 2 nights in Jul 2025