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"Polite staff quiet (No Road noise) clean, food rest.within walking distance " More

By a verified traveler on Sat 06 Feb 2021

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Hotel Description

Hotel near Grand Canyon University in Phoenix

Midtown stay

Your stay at this Midtown hotel places you within 3 miles (5 km) of Barrow Neurological Institute and Roosevelt Row. The Van Buren and Heard Museum are also within 3 miles (5 km).

Free perks

An outdoor pool, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like continental breakfast and WiFi in public areas. There's a terrace and multilingual staff can provide around-the-clock assistance.

Free WiFi, flat-screen TVs

The 139 guestrooms have flat-screen TVs with cable channels and offer free WiFi and premium bedding. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$89* Per night/room Jan 30 - Jan 31

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking (Mobility/Hearing Impaired Accessible)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

La Quinta Inn by Wyndham Phoenix Thomas Road ratings based on 22 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for La Quinta Inn by Wyndham Phoenix Thomas Road

Everyone (11) Couples (1) Family (10)
2 out of 5
The staff were friendly, the place is run down, room curtains we dirty and hanging off the rod, the door had an inch gap we felt unsafe. Room was not clean and smell bad. The corporate management should just save the money and tear it down.

Posted by on Dec 14, 2021

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Comment from Hotel Management

Dec 21, 2021 by GM

Thank you for taking the time to let us know about your recent stay with us. I'm saddened to hear about the issues encountered during your stay. This is definitely not the type of experience we want our guests to have while staying with us. Please rest assured I will share your comments with my team to ensure your concerns are properly addressed.

2 out of 5
The facility really let me down. I booked a double Queen and got one full and one Queen bed. The bathroom door did not close, and the bathroom was not clean. I understand that due to covid-19 we have to ask for the room to be cleaned for an additional day but it was not clean for our first day.

Posted by on Sep 27, 2021

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Comment from Hotel Management

Sep 30, 2021 by Sirrae, AGM

Dear Fanisia, Thank you for taking the time to let us know about your recent stay with us. I'm saddened to hear about the issues encountered during your stay. This is definitely not the type of experience we want our guests to have while staying with us. Please rest assured I will share your comments with my team to ensure your concerns are properly addressed.

1 out of 5
The room was so gross. the mattress was hard as a rock, the bathtub never turned off, and the room smelled so bad we were unable to stay. Waste of money.

Posted by on Sep 13, 2021

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Comment from Hotel Management

Sep 24, 2021 by GM

Thank you for taking the time to let us know about your recent stay with us. I'm saddened to hear about the issues encountered during your stay. This is definitely not the type of experience we want our guests to have while staying with us. Please rest assured I will share your comments with my team to ensure your concerns are properly addressed.

1 out of 5
Smelled like an ash tray and door lock did not work. They could not fix door so we did not stay and they are supposed to give me credit for room. Parking lot had vagrants around and low security.

Posted by on Sep 6, 2021

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Comment from Hotel Management

Sep 24, 2021 by GM

Thank you for taking the time to let us know about your recent stay with us. I'm saddened to hear about the issues encountered during your stay. This is definitely not the type of experience we want our guests to have while staying with us. Please rest assured I will share your comments with my team to ensure your concerns are properly addressed.

1 out of 5
Nothing good

Posted by on Aug 26, 2021

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Comment from Hotel Management

Aug 26, 2021 by GM

Thank you for taking the time to let us know about your recent stay with us. I'm saddened to hear about the issues encountered during your stay. This is definitely not the type of experience we want our guests to have while staying with us. Please rest assured I will share your comments with my team to ensure your concerns are properly addressed.

1 out of 5
Second floor people walk and all the floor make a lot of noise. Practically we didn’t sleep all night, bathroom tub are really old,hairs all over the floor and bathroom door. I never going to stay ther again.

Posted by on May 31, 2021

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Comment from Hotel Management

May 31, 2021 by GM

Thank you for taking the time to leave us some feedback, we apologize for any inconveniences you may have had while staying with us!

2 out of 5
Very run down, needs updating. The bed was sinking in the middle.

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 24, 2021 by GM

Thank you for your review. I am sorry that we didn't meet and exceed your expectations. I would like to speak with you to get more details about your visit. I want to ensure your concerns are addressed at once. We hope to hear from you soon

1 out of 5

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 24, 2021 by AGM

Thank you for taking the time to rate us on your recent visit. It looks like we have some room to better improve our guest experience. If you have any feedback you'd like to share, please contact us. We are always open to guest feedback, as it helps us locate areas in need of improvement. We apologize for any inconveniences you may have experienced while staying with us. We hope to hear from you soon!

5 out of 5
Polite staff quiet (No Road noise) clean, food rest.within walking distance

Posted by on Feb 6, 2021

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Comment from Hotel Management

Feb 8, 2021 by GM

Thank you for taking the time to leave us some feedback, we appreciate it!

5 out of 5

Posted by on Feb 5, 2021

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Comment from Hotel Management

Feb 17, 2021 by GM

Thank you for taking the time to leave us some feedback, we apologize for any inconveniences!

About the La Quinta Inn by Wyndham Phoenix Thomas Road

Location 2725 N Black Canyon Hwy, Phoenix, AZ 85009

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Free breakfast is available. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly La Quinta Inn by Wyndham Phoenix Thomas Road. Free self parking is available. Smoking is allowed in designated areas at this Phoenix hotel.

  • 139 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

La Quinta Inn by Wyndham Phoenix Thomas Road offers 139 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair-accessible pool
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • No gap period between guest stays

Hotel Names

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  • La Quinta Inn Phoenix Thomas Road
  • La Quinta Inn by Wyndham Phoenix Thomas Road Hotel
  • La Quinta Inn by Wyndham Phoenix Thomas Road Phoenix
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.