Room was spacious which was nice and there was a sauna that we used. However, we had to “shower” in the bathtub due to the actual shower and drain being clogged and overflowing. The tiles in the bathroom were broken and moldy. Our courtyard doors would not lock which was nerve racking traveling with a child.
At check in, we were told by the hotel staff that we were able to help ourselves to waters, drinks and snacks in the lobby, to treat it like our own kitchen and that it was complimentary. Over the course of 3 days, we had a few waters, cokes and chips. Seemed to be no issue. After leaving and flying home, we were called and emailed by the hotel repeatedly that we owed them more money for the snacks we were told were free. I asked why we would be charged for something they said was free, and they tried to tell us we grabbed drinks from the wrong area and that those weren’t free. Also note there is no signage with prices. Not cool at all to do that to travelers, especially when the accommodations aren’t that of what we paid for. They were not helpful when I complained about the charges and said we’re not welcome back. No problem for me since I would never stay there again. I have had very few poor experiences with hotels all over, and was surprised by the lack of clear communication and they are obviously ripping people off little by little. Beware when booking this hotel.