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Palm Canyon Resort by Diamond Resorts

2.5-star property
2800 South Palm Canyon Drive, Palm Springs, CA 1-855-201-7819

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3.8 out of 5
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See all 70 Travelocity Reviews

"The pool bar made our stay more enjoyable. The food was excellent, and the employees were very friendly. " More

By a verified traveler on Mon 28 Oct 2019

Points Of Interest

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Hotel Description

Family-friendly stay near San Jacinto Mountains

In Palm Springs

With a stay at this Canyon Corridor aparthotel, you'll be within half a mile (1 km) of San Jacinto Mountains and 3 miles (5 km) of Indian Canyon. Moorten Botanical Garden and Cactarium and Ruddy's General Store Museum are also within 3 miles (5 km).

2 outdoor pools

This smoke-free aparthotel features 2 outdoor pools, a fitness center, and a restaurant. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the sauna and perks like free self parking and free WiFi.

Free WiFi, balconies

Featuring conveniences like microwaves and coffee/tea makers, the 264 apartments also offer free WiFi and TVs with cable channels. Balconies, room service, and premium bedding are also available. Weekly housekeeping is available.

Three Bedroom

Bed Count 1 King Bed Maximum Occupancy 8 Max

Standard Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Villa, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Palm Canyon Resort by Diamond Resorts ratings based on 70 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Palm Canyon Resort by Diamond Resorts

Everyone (14) Couples (1) Family (3)
1 out of 5
This place is awful. I have never felt so unwelcomed or so unseen in my entire life. Room was dirty. Bed was not a king like our reservation said. Rooms are small and old. COVID restrictions took out so many of the perks. Terrible communication with staff over perks. Told wrong information regarding operating hours of things. Rob at the bar was the best thing about this place and we interacted with him once. Save yourself the trouble and go any where else.

Posted by , from California on Oct 28, 2020

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Comment from Hotel Management

Oct 28, 2020 by Palm Canyon Resort Front Desk

We appreciate your feedback

5 out of 5

Posted by on Jul 5, 2020

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Comment from Hotel Management

Jul 5, 2020 by Palm Canyon Resort

Thank you for the feedback.

4 out of 5
The pool bar made our stay more enjoyable. The food was excellent, and the employees were very friendly.

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 29, 2019 by Enrique Rendon

Thanks for staying with us. We appreciate your feedback!

4 out of 5
It was quiet... great for sleeping, bed was comfortable.

Posted by on Jan 29, 2019

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Comment from Hotel Management

Mar 5, 2019 by Nick

We are glad you enjoyed your stay at Palm Canyon Resort by Diamond Resorts, and we are looking forward to having you back again!

2 out of 5
Nice pool area but no control over the chaos in the pool with over 35 kids playing football Room was budget basic low end amenities. Awkward furniture arrangement and very sparse no dresser or drawers, no decor very plain and boring. Balcony overlooked HVAC system and staff entrance-very noisy. Overall not enough value for the price point. Won’t stay again or recommend.

Posted by on Jan 23, 2019

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Comment from Hotel Management

Mar 5, 2019 by Nick

We appreciate your feed back during your stay at Palm Canyon Resort by Diamond Resorts, and we will address your concerns about our site amenities. Thank you.

5 out of 5
The pool area was excellent! It had a nice hot tub surrounded by the waterfalls. The slides were good and the area was clean. We booked the one bedroom villa with a good sized kitchen, in Building 4. Considering that it was winter, and still is since we just got back from vacation, the room looked dark, but that is to be expected, I guess. Staff were friendly and responsive. Parking was adequate. I would book this resort again, but I would do it in the spring or summer, where it would probably not rain too much. :)

Posted by on Jan 16, 2019

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Comment from Hotel Management

Mar 5, 2019 by Nick

We are glad you enjoyed your stay at Palm Canyon Resort by Diamond, and we are looking forward to having you back again

3 out of 5

Palm canyon resort

The property was great and the 2 bedroom unit fit our needs well. However, I could not recommend this resort based on the late check in and early check out time. We couldn’t check in until 4:00 pm and had to check out at 10:00 am. We felt short changed. For this reason alone I would not recommend this resort.

Posted by on Jun 6, 2018

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5 out of 5

Location = tranquility

Our recent stay at Palm Canyon Desert by Diamond Resort was a wonderful experience. Location, facility, and staff were great. We stayed in a 1 bedroom suit, very roomy and a full kitchen is a plus when traveling with family. Our boys enjoyed the pool and basketball court. We highly recommend Palm Canyon Desert, not too far but nicely rugged away from city busy street. Close the the canyon views and trails. We definitely are coming back next year, already made plans!

Posted by , from San Francico BayArea on Mar 10, 2018

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2 out of 5
Disappointed 😱 Very noisy ; guests from other rooms not really very quiet. I'm very surprised. I was expecting more.

Posted by on Dec 31, 2017

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Comment from Hotel Management

Jan 26, 2018 by Hotel Management

Palm Canyon Resort and Spa loves for all our guests to enjoy a wonderful vacation; however, we do not want this to be at the expense of others. Our front desk is available 24 hours to promptly assist with any concerns and/or requests that may arise throughout your vacation. Your feedback is appreciated, and we would love the opportunity to deliver you an extraordinary vacation in the near future.

5 out of 5

Fabulous vacation spot!

The staff was friendly and helpful! The Resort was clean and family friendly! It was located next to a wonderful hiking trail and close to downtown Palm Springs. The Splash’s restaurant and bar had the nicest staff and great food! The pool was perfect for my children! I highly recommend this resort and will definitely go back next Thanksgiving week. The one thing they need is better WIFi reception but I guess that happens when you are next to beautiful canyons! Great vacation!

Posted by , from Wilmington, Delaware on Nov 26, 2017

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About the Palm Canyon Resort by Diamond Resorts

Location 2800 South Palm Canyon Drive, Palm Springs, CA 92264

Renovations + Closures

The following facilities or services will be unavailable from October 23 2020 to November 20 2020 (dates subject to change):

  • Fitness facilities
  • Recreation facilities
  • Sauna
  • Spa/Beauty services

Property Features

Palm Canyon Resort by Diamond Resorts offers its guests 2 outdoor swimming pools, a waterslide, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A children's pool, spa services, and a terrace are also featured at the family-friendly Palm Canyon Resort by Diamond Resorts. Self parking is free. This Palm Springs aparthotel is smoke free.

  • 264 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Palm Springs Intl. Airport (PSP) (7.9 km / 4.9 mi)
  • Parking: Free self parking

Room Amenities

Palm Canyon Resort by Diamond Resorts offers 264 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Palm Springs aparthotel provides complimentary wireless Internet access. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • Private balcony
  • In-room dining
  • Television
  • Cable channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (weekly)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Palm Canyon Resort by Diamond Resorts has a restaurant on site.

Room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Members Lobby Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

The check-in location differs from the property location. To check in, guests will need to go to Members Lobby
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property will issue daily pool access wristbands to registered guests only. Maximum room occupancy will be strictly enforced. Guests cannot access the pool/resort amenities after check-out to avoid overcrowding in the pool area.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it adheres to the Sanitary Protocol (UNPLV - France) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Sanitary Protocol (UNPLV - France)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeHome (VRMA - USA)
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 10

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 29.95 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • In-room coffee
  • Self parking
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.00 and USD 16.00 per person (approximately)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palm Canyon
  • Palm Canyon Palm Springs
  • Palm Canyon Resort
  • Palm Canyon Resort Palm Springs
  • Resort Palm
  • Palm Canyon Hotel Palm Springs
  • Palm Canyon Resort And Spa
  • Palm Canyon Resort Diamond Resorts Palm Springs
  • Palm Canyon Resort Diamond Resorts
  • Palm Canyon Diamond Resorts Palm Springs
  • Palm Canyon Diamond Resorts
  • Palm Canyon By Diamond Resorts
  • Palm Canyon Resort by Diamond Resorts Aparthotel
  • Palm Canyon Resort by Diamond Resorts Palm Springs
  • Palm Canyon Resort by Diamond Resorts Aparthotel Palm Springs

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.