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4.0 out of 5

"This hotel was very nice to stay for a little girls get away .. one thing we did not care for was on Saturday morning people went to put the towels o ... " More

By a verified traveler on Sun 06 Jun 2021

Hotel Description

3-star hotel near San Jacinto Mountains

Downtown Palm Springs stay

Within a 10-minute walk of this Downtown Palm Springs hotel, you'll find San Jacinto Mountains and Palm Springs Art Museum. Palm Springs Convention Center and Moorten Botanical Garden and Cactarium are also within 2 miles (3 km).

Business services

This hotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the business center and WiFi in public areas. Free self parking, a coffee shop, and a terrace are also offered.

WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 142 guestrooms also offer WiFi and flat-screen TVs. Premium bedding, free local calls, and free bottled water are also available.

Room, 2 Double Beds (Courtyard)

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$109* Per night/room Aug 2 - Aug 3

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Patio

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible (Courtyard)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Palm Mountain Resort and Spa ratings based on 30 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palm Mountain Resort and Spa

Everyone (17) Couples (5) Family (8)
5 out of 5

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 26, 2021 by GM

Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the five-star rating you have given us. So, thank you again for taking the time and providing us your feedback, as we truly appreciate knowing we created a memorable stay. Have a great summer and we hope we see you soon. Thank you, Steve Boswell General Manager

5 out of 5
This hotel was very nice to stay for a little girls get away .. one thing we did not care for was on Saturday morning people went to put the towels on their chair to be saved. We had to look for chairs for our selves which was beyond rude and unexpected. The pool was way too small for the amount of rooms for this hotel . Not sure if we would book again here. Sorry not sorry

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jul 1, 2021 by GM

Thank you for choosing the Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your star rating and review. If you would like to further discuss your stay with me, feel free to contact the resort directly and ask for the General Manager. We truly appreciate our guest feedback, and I look forward to speaking with you. Have a good summer. Sincerely Steven Boswell General Manager

4 out of 5
The staff was very friendly upon checking in. I did have a slight issue when checking pricing was different from when I booked my room. There were hidden charges that wasn’t disclosed to me until I was checking in. There were extra taxes the hotel was charging for the resort fee’s. I showed the staff member what Travelocity said, what I will be paying at the property. The staff member and I went back and forth for a moment than she went ahead and accommodated the price I was promised through Travelocity. Other than the misunderstanding the resort was clean and pleasant to stay in. Very Convenient surrounded by restaurants within walking distance.

Posted by on May 20, 2021

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Comment from Hotel Management

May 31, 2021 by General Manager

Thank you for choosing the Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your positive star rating, and comments. We truly appreciate our guest feedback and apologize for any misunderstanding regarding what fees Travelocity collects and what is collected at the resort. If you have any further question, please feel free to contact me at the resort and ask for me. We thank you again and we hope to see you soon. Have a great summer, Steven Boswell General Manager

1 out of 5

Posted by on May 19, 2021

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Comment from Hotel Management

May 31, 2021 by General Manager

Thank you for choosing the Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your rating of our hotel. We are sadden to see that we did not meet your expectation during your stay with us. Please contact me at the resort, if you would like to further discuss your experiences during your stay. I look forward to hearing from you, unfortunately we are unable to provide our contact information via my response, so please feel free to contact the resort directly and ask for me directly. Sincerely Steven Boswell General Manager

1 out of 5
Our stay was Terrible, the resort had nothing to offer, very overpriced, the room was tiny, constant noise, pipes knocking, refrigerator had horrible loud humming noise, heater very loud walls very thin, NO HOT WATER.. it was so bad, we left a day early and now I’ve eaten over $300, very VERY bad

Posted by on Mar 14, 2021

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Comment from Hotel Management

Mar 31, 2021 by Steve

Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and feedback. I had a chance to read the review that you recently completed and was concerned to hear about your experience during your stay. I sincerely apologize, as this is not the way we ever want our guests to feel after staying with us. Please feel free to reach out to me to discuss any concerns regarding your stay. We strive to create exceptional experiences and hope you'll give us another opportunity to better serve you in the future. Sincerely, Steve Boswell General Manager

4 out of 5
I really like the fireplace outside by the pool also I like it the view around the whole downtown springs

Posted by on Dec 14, 2020

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Comment from Hotel Management

Dec 28, 2020 by Steve

Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and feedback. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. You are so right about our perfect location and cozy firepits! Thank you for your great feedback. We look forward to having you back with us! Sincerely, Steve Boswell General Manager

4 out of 5

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 30, 2020 by Steve

Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and the great rating of our hotel. Sincerely, Steve Boswell General Manager

4 out of 5

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 29, 2019 by Steven

Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and the great rating of our hotel. We hope to see you again soon! Sincerely, Steve Boswell General Manager

5 out of 5

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 28, 2019 by Steven

Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and the 5-star rating of our hotel. We truly strive to provide a five star stay & it's awesome to be recognized for it. Thank you for taking the time to give us your rating. We hope to see you again soon! Sincerely, Steve Boswell General Manager

3 out of 5
We had a late arrival and the resort was quite full. Unfortunately our room had 2 full beds when we thought we would have a single queen or king. The room was clean but quite dated. The pool looked inviting but we did not have an opportunity to utilize it or the spa services. It was convenient to downtown. Parking was limited and we had to park across the street in a public parking lot. The gentleman at the front desk was nice enough.

Posted by on Aug 18, 2019

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Comment from Hotel Management

Sep 1, 2019 by Steven

Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and feedback. I had a chance to read the review that you recently completed and was concerned to hear about your experience with the reservations system. I would like to take this opportunity to apologize for not accommodating the bed type that you were expecting. Hope you'll give us another opportunity to better serve you in the future. Sincerely, Steve Boswell General Manager

About the Palm Mountain Resort and Spa

Location 155 S Belardo Road, Palm Springs, CA 92262

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

Palm Mountain Resort and Spa offers its guests an outdoor pool and a spa tub. There's a coffee shop/café on site, as well as a snack bar/deli. There's an onsite business center. A computer station is on site and WiFi is available in public spaces for a fee. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Palm Mountain Resort and Spa. Limited free parking is available on a first-come, first-served basis. This 3-star Palm Springs hotel is smoke free.

  • 142 guestrooms or units
  • 3 levels
  • 5 buildings
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Palm Springs Intl. Airport (PSP) (5.5 km / 3.4 mi)
  • Train station: Palm Springs Station (8.7 km / 5.4 mi)
  • Parking: Free self parking

Room Amenities

Palm Mountain Resort and Spa offers 142 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers. This Palm Springs hotel provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Golfing on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 60.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 19.00 per accommodation, per night

The resort fee includes:

  • Nearby fitness center access
  • Airport shuttle
  • Internet access
  • Phone calls
  • Faxes
  • In-room coffee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 19.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 19.00 per night (rates may vary)
  • Pet fee: USD 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mountain Palm
  • Palm Mountain
  • Palm Mountain Resort
  • Resort Palm
  • Palm Mountain Hotel Palm Springs
  • Palm Mountain Resort And Spa
  • Palm Mountain Resort Palm Springs
  • Palm Mountain Palm Springs
  • Palm Mountain Resort Spa
  • Palm Mountain Spa Palm Springs
  • Palm Mountain Resort and Spa Hotel
  • Palm Mountain Resort and Spa Palm Springs
  • Palm Mountain Resort and Spa Hotel Palm Springs

You should know

  • Pool access available from 7 AM to 10:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.