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"Spacious rooms, great downtown location " More

By a verified traveler on Mon 14 Feb 2022

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Hotel Description

4-star boutique hotel near Palm Springs Convention Center

City center retreat

With a stay at this Downtown Palm Springs hotel, you'll be well placed to visit San Jacinto Mountains and Palm Springs Art Museum, both within half a mile (1 km). Palm Springs Convention Center and Tahquitz Canyon are also within 3 miles (5 km).

Renovated in 2022

This hotel features 2 bars/lounges, a poolside bar, and a restaurant. Traveling on business? Take advantage of the 6 conference rooms, free WiFi in public areas, and laundry service. Enjoy the outdoor pool and conveniences like a 24-hour front desk and concierge services.

Free WiFi, iPod docks

The 163 guestrooms offer free WiFi, balconies or patios, and iPod docks. Other amenities include flat-screen TVs, room service, and premium bedding. Housekeeping is available on request.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$155* Per night/room May 31 - Jun 1

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Accessible, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Zoso ratings based on 33 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Zoso

Everyone (11) Couples (9) Family (10)
2 out of 5
nothing special

Posted by on Apr 9, 2022

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Comment from Hotel Management

Apr 12, 2022 by Guest Service Manager

Thank you for choosing Hotel Zoso on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your rating of our hotel.

2 out of 5
The location was nice in the middle of downtown around a lot of restaurants. The hotel claims to be "dog friendly" but I think the wording should change to "dog tolerant". We were able to bring our dog but our room was on the third floor making walks inconvenient. They also do not have anywhere close to walk your dog for the bathroom. They told me the closest grass patch was 2 blocks down at the Best Western. Our dog was out and about with us most of the day but nighttime bathroom breaks were incredibly inconvenient.

Posted by on Mar 29, 2022

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Comment from Hotel Management

Mar 29, 2022 by Guest Service Manager

Thank you for choosing Hotel Zoso on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your rating of our hotel. We are sadden to see that we did not meet your expectation during your stay with us.

4 out of 5
Spacious rooms, great downtown location

Posted by on Feb 14, 2022

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Comment from Hotel Management

Feb 16, 2022 by Guest Service Manager

Thank you for choosing Hotel Zoso on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your positive star rating, letting us and others know about the positive experience you had while staying with us. We truly appreciate our guest feedback, and hope we see you soon..

1 out of 5
Service was terrible. Always short of staff. Furniture broken in the room.

Posted by , from SAN GABRIEL on Jan 1, 2022

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Comment from Hotel Management

Jan 4, 2022 by Guest Service Manager

Thank you for choosing Hotel Zoso on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your rating of our hotel. We are sadden to see that we did not meet your expectation during your stay with us. We will address your concerns.

3 out of 5

Posted by , from Canyon Country on Nov 16, 2021

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3 out of 5
The view was nice. The property considers itself a resort, but there were no resort type amenities. No Spa Restaurant had limited hours and a very limited menu. The rooms are nice and oversized, but very little furniture. The mini bar fridge was not working, asked for a mini fridge 2 days in a row, none to be had. Saw dirty sheets/towels in the hall into the next day. Housekeeping did not clean my room, had to ask for the trash to be picked up.

Posted by , from FORT WORTH on Nov 9, 2021

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Comment from Hotel Management

Nov 9, 2021 by Guest Service Manager

Thank you for choosing Hotel Zoso on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your positive star rating, letting us and others know about the positive experience you had while staying with us. We truly appreciate our guest feedback, and hope we see you soon..

5 out of 5
Na

Posted by , from Woodland Hills on Nov 7, 2021

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Comment from Hotel Management

Nov 9, 2021 by Guest Service Manager

Thank you for choosing Hotel Zoso on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your positive star rating, letting us and others know about the positive experience you had while staying with us. We truly appreciate our guest feedback, and hope we see you soon..

5 out of 5
It is a great hotel. Good location, great pool. My only complaint was that the ice maker on our floor didn’t work.

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 22, 2021 by Guest Service Manager

Thank you for staying with us.

5 out of 5

Posted by on Jul 20, 2021

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1 out of 5
Pre-paid Travelocity reservation was not on file when I arrived. They found my reservation (the next day), put me up in a room, staff was very pleasant. However, the next day, I'm out eating with my daughter and card is declined. Hotel Zoso had charged me over $600 even though my room was already paid for. They apologized and said my money would be reimbursed in the next couple of hours. The next day still nothing. Talked to the day manager who said it could only be processed AFTER I checked out. Fine. I checked out. They said I should see it immediately. Checked 6 hours later...nothing. I called the next day, and was told that all the info I received was incorrect and that the transaction would take 2-3 business days. But not to worry, they were going to send an email to their accountant and cc me. Never got said email. Called the next day and now waiting on the "accountant" to call me back. In all my years of traveling and hotel stays, I have never seen anything like this. How was the property itself? The AC is horrible, had to request portable fans (fellow female guest told me items had melted in her room...that is the only info she provided, so take that for what it's worth) The property is under renovations (wasn't advertised), the lounge has a smell to to it, pool bar closes at 6 p.m. (pool open until 10), lounge bar not open, ice machine on 3d and 2d floor did not have ice, room is badly lit...I'll stop here. This terrible experience not over yet...

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 14, 2021 by Guest Service Manager

We apologize for the inconvenience you have experienced, we are looking into this matter immediately and will discuss with team as soon as possible. Again our apologies.

Property Features

Hotel Zoso offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Event space at this hotel measures 0 square feet (0 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hotel Zoso. A complete renovation of Hotel Zoso was completed in March 2022. This 4-star Palm Springs hotel is smoke free.

  • 163 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • 0 sq ft of conference space
  • 0 sq m of conference space
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Transport

  • Train station: Palm Springs Station (8.5 km / 5.3 mi)

Room Amenities

Hotel Zoso offers 163 accommodations with iPod docking stations and safes. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in March 2022.

  • Private balcony or patio
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekends from 8:00 AM and 11:00 AM.

The Kitchen - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Bicycle rentals nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 60 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Travel in the New Normal (US Travel - USA) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Travel in the New Normal (US Travel - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day
  • Resort fee: USD 42.05 per accommodation, per night

The resort fee includes:

  • Airport shuttle
  • Internet access
  • Phone calls
  • Faxes
  • In-room bottled water
  • In-room coffee
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 per person (approximately)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Palm Springs
  • Hard Rock Palm Springs
  • Palm Springs Hard Rock Hotel
  • Zoso Resort Palm Springs
  • Zoso Hotel Palm Springs
  • Zoso Palm Springs
  • Hotel Zoso Palm Springs
  • Hotel Zoso Hotel
  • Hotel Zoso Palm Springs
  • Hotel Zoso Hotel Palm Springs

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.