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"The staff was great, the room was clean and pool area was relaxing. Would stay here again. Few minutes from downtown Palm Springs. " More

By a verified traveler on Mon 01 Mar 2021

Hotel Description

3-star hotel near Palm Springs Convention Center

In Palm Springs

Within 2 miles (3 km) of this well-placed hotel, you'll find San Jacinto Mountains and Palm Springs Art Museum. Elvis Honeymoon Hideaway and Ruth Hardy Park are also within 2 miles (3 km).

Outdoor pool

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. An outdoor pool and laundry facilities are also provided.

Free WiFi, cable TV

In addition to TVs with cable channels, the 60 guestrooms offer free WiFi and room service. Other amenities include desks and free toiletries. Housekeeping is available once per stay.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room May 13 - May 14

Deluxe Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Infusion ratings based on 9 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Infusion

Everyone (4) Couples (3) Family (2)
1 out of 5
Extremely disappointing. For the price of a decent hotel stay I got something akin to an hourly-rate motel. The first thing I noticed when I got into my room was that the light switches didn't work. This was probably done on purpose to hide the fact there was a hole in the ceiling where the smoke detector was supposed to be. Worse still, there was a COCKROACH stuck in the exposed wires in the hole in the ceiling. I wish I was making this up, but fortunately I have photos as evidence. That stuck cockroach was directly above the bed, which had sheets so wrinkled I doubt they were changed since the last guest. I immediately went to the front desk and they graciously offered me another room, which was hardly better. The door, although lockable, didn't close all the way, making the AC useless. I also heard everything happening outside my room, which was facing the pool so I had to wear earplugs to sleep. The bed was even worse looking than in the first room - it even had large stains that either came from spilled wine or a murder scene. The bathroom sink was covered in paint splatter that was clearly from the child they hired to paint the walls. The bathroom itself was barely clean. Do yourself a favor and pay slightly more for a decent place to stay and avoid this notel.

Posted by on Apr 20, 2021

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1 out of 5
Be warned. The pics and description do not give a realistic view of this property. It was a dive where you have to ask if they charge by the hour.

Posted by on Mar 16, 2021

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2 out of 5
Our trip to The Infusion will probably be our last. Wanted a nice getaway with my partner. Check-In time was supposed to be 3:00p. Our room was not available until 6:00p. We waited by the pool. There was trash and empty cans everywhere. Pool-side furniture is not well taken care of. Stains, tears, and lots of sun damage. Once we finally got to the room, there were zero amenities...including toilet paper, soap, and towels. Went to track down an employee to ask for them but no one was around...not even at front desk (doors were locked). There are no phones in the rooms to call front desk either. Walls of the hotel are INCREDIBLY thin. We could hear the upstairs neighbor walking around all night/early morning. The AC also let out awakening noises throughout the night, not just standard AC noise, but high-pitched squeaks and rattles. Garbage bags of trash left all around the property. The photos make it look like a nice, modern spot. But once you get there, you are incredibly disappointed.

Posted by on Mar 2, 2021

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5 out of 5
The staff was great, the room was clean and pool area was relaxing. Would stay here again. Few minutes from downtown Palm Springs.

Posted by on Mar 1, 2021

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1 out of 5
Talk about giving someone horrible treatment... Get a load of this nightmare: They charged me almost $300 for a room, and nobody was there to check me in. Eventually the security guard told me that nobody was manning the front desk, and suggested another hotel nearby where I eventually stayed. When I called for my refund (after 30 minutes on hold) I was belittled because I should have known that nobody would be there after 9pm due to covid policies because it was on their website (I ordered the reservation after 9pm on travelocity - no mention of the 9pm policy or that I'm about to throw $300 away). They refused my refund and told me to call travelocity fit refund. I called travelocity (40 minutes on hold), they have to confirm with Oyo, and Oyo tells them that someone was there 24/7 and that nobody ever saw me walk in. I have all the evidence. Again my refund was declined. I ended up staying across the street, and all in, paid $600 for a room thanks to Oyo. By the way, I could tell by the demeanor of the conversation with them that they were going to decline my request before I even told them what happened

Posted by , from Southern Ca on Sep 10, 2020

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Comment from Hotel Management

Sep 11, 2020 by Peter

This is not the experience we would like you to have, Eric! We will deep dive into this issue and will put our best efforts to enhance your experience with us. I have also escalated your complaint and our team will look into it. Regards, Peter

3 out of 5

Posted by on Mar 22, 2019

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5 out of 5
Pros: It was convenient to the area, staff was super friendly and responsive. The rooms were pretty nice, upgraded from your standard hotel room aesthetic to be more modern. Things to improve: I wish they had given that same redesign treatment to the bathrooms which were still an older motel style, not many frills. Pool area still under construction - looking forward to seeing that finished. The jacuzzi was working and was nice but not hot enough.

Posted by on Feb 21, 2019

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4 out of 5
This is an older property but it's very clean and has attractive features and decorations.

Posted by on Feb 13, 2019

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4 out of 5
Hotel staff was friendly and helpful. Room was clean, amenities were restocked daily. Only thing the room didn’t have was a microwave. Love the pool area, cabanas, musics, corn hole, giant jenga, hot tub and the drink/food available pool side. We found the hotel to be peaceful while only being 2 mins from downtown. Good value for the price, would definitely stay here again.

Posted by , from seattle, wa on May 1, 2018

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Comment from Hotel Management

May 1, 2018 by Stephen Hansen

Hi Lele, Thank you for taking the time to leave a review - we really appreciate it! We are so glad you found the hotel to be peaceful and look forward to having you stay with us again :-). Have a great week.

Property Features

As a guest of The Infusion, you'll find an outdoor pool, laundry facilities, and room service (during limited hours). WiFi is free in public spaces. Self parking is free. This 3-star Palm Springs hotel is smoke free.

  • 60 guestrooms or units
  • Umbrellas for the beach
  • Self-service laundry
  • Front desk (limited hours)
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Palm Springs Station (6 km / 3.7 mi)
  • Parking: Free self parking

Room Amenities

The Infusion offers 60 air-conditioned accommodations with complimentary toiletries. Televisions come with cable channels. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided once per stay.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Bathtub or shower
  • Housekeeping (once per stay)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:30 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Please note: Access to the pool may be limited or not available during special events.

The front desk at this property is open daily from 8:30 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Smoking is only permitted in designated smoking rooms and/or smoking areas within property premises. A damage fee of $250 will be charged for failure to adhere to this policy.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)
  • Pool fee: USD 30.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Infusion Beach Club Hotel Palm Springs
  • Infusion Beach Club Hotel
  • Infusion Beach Club Palm Springs
  • The Monroe Palm Springs
  • The Infusion Hotel
  • Infusion Beach Club
  • The Infusion Palm Springs
  • Infusion Beach Club by OYO
  • The Infusion Hotel Palm Springs
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.