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4.4 out of 5

"The staff was so helpful and polite. The room service, restaurant and especially the front desk was very professional and so friendly. If I was to g ... " More

By a verified traveler on Tue 24 Apr 2018

Hotel Description

3-star hotel in Ottawa Division

Near the airport

A stay at this Ottawa Division hotel places you within 3 miles (5 km) of South Keys Shopping Centre and 6 miles (10 km) of Carleton University. Rideau Carleton Raceway and Mooney's Bay Park are also within 6 miles (10 km).

Renovated in 2015

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking.

Free Internet, iPod docks

The 326 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Other amenities include refrigerators, microwaves, and LCD TVs with satellite channels.

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$88* Per night/room Mar 1 - Mar 2

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Evolution, Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Multiple Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Ottawa Airport ratings based on 21 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Ottawa Airport

Everyone (11) Family (4)
4 out of 5
I arrived late and check out extremely early the next morning for an international flight and therefore could not take advantage of their wonderful dining room/restaurant. The lobby was comfortable, certainly the room was spotless and very relaxing after a long day of travel. The proximity to the airport is the best, 5 minute shuttle bus which they provide. Thank you so much, I will gladly stay again.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by Laura - Reservations Agent

We sincerely appreciate you taking the time to share such wonderful feedback! Thank you for staying with us. We are so happy to hear you enjoyed our comfortable lobby, the cleanliness of the room, and our convenient location in proximity to the airport! We would love to have you stay with us again the next time you are in Ottawa! Maybe you will have time to enjoy a meal or two in our incredible dining room!

4 out of 5
Room numbering signs were not clear as to meaning. The generalization, ie "Rooms 1-4", Really ment "Rooms 1, 2,4."

Posted by on Aug 2, 2019

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5 out of 5
Everyone was so friendlt. We arrived veey late at night. We could not have asked for a better stay.

Posted by on Jul 26, 2019

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Comment from Hotel Management

Jul 26, 2019 by Laura - Reservations Agent

Thank you for staying with us. We sincerely appreciate your feedback! We are so happy to hear you enjoyed your stay and that you found the staff to be so friendly! We hope to welcome you back the next time you are in Ottawa.

3 out of 5

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 5, 2019 by Christina - Reservations Manager

Hello & thank you for your feedback! We are sorry to see that you only rated your stay a 3 out of 5 and would love to hear more feedback on how we can improve this for your next stay. We hope to see you again soon for a fully enjoyable stay!

4 out of 5
The restaurant staff was slow and inattentive. ............................................................................

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 27, 2019 by Andrea- Reservations Agent

Good afternoon, We appreciate your feedback. We are sorry you did not fully enjoy your restaurant experience, if you would like to provide us with more information we would love to pass this information to our restaurant manager.

2 out of 5
Bed had a big sway in the center. Hard to sleep in a bucket.

Posted by , from Us on Oct 8, 2018

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Comment from Hotel Management

Oct 10, 2018 by Andrea- Reservations Agent

Good morning Joe, We appreciate your feedback and thank you for bringing this to our attention. We will definitely advise our housekeeping team to get this mattress changed right away. If you can just provide us with the room number whenever you get a chance and we can pass on the information.

5 out of 5

Posted by on Sep 18, 2018

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Comment from Hotel Management

Sep 18, 2018 by Andrea- Reservations Agent

Good afternoon, We appreciate your feedback and are glad you enjoyed your stay. We hope to see you again!

5 out of 5

Ottawa

Pros: Clean and how friendly and helpful the staff was.
Cons: The function to exchange US to Canadian and the correct rate.
Location: We went to the Museum and bar hopped on their main street.
The staff was so helpful and polite. The room service, restaurant and especially the front desk was very professional and so friendly. If I was to go back to Ottawa, I would most definitely stay here. Price was great for the service we received. Excellent.

Posted by , from Hoboken, NJ on Apr 24, 2018

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Comment from Hotel Management

May 3, 2018 by Genevieve - Reservations Agent

Thank you for your wonderful feedback Natalie, we are happy to hear you had an enjoyable stay with us. We look forward to seeing you again during your next trip to Ottawa!

5 out of 5

Very helpful woukd recommend.

Friendly and helpful. The shuttle service to and from airport great. Fresh cookies when you check in and coffee to go in the morning. Will stay there agin for sure.

Posted by , from Waddington NY on Sep 9, 2015

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5 out of 5

Nice hotel

Pro: Good hotel. Large room. Very clean. I'll choose this hotel again on my next trip. Cons: don't have a lot of choices in lunch and dinner menu.

Posted by on Mar 27, 2015

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About the Hilton Garden Inn Ottawa Airport

Location 2400 Alert Road, Ottawa, ON K1V1S1

Property Features

Hilton Garden Inn Ottawa Airport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. A vending machine, multilingual staff, and a garden are also featured at the business-friendly Hilton Garden Inn Ottawa Airport. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. A complete renovation of Hilton Garden Inn Ottawa Airport was completed in November 2015. Smoking is allowed in designated areas at this 3-star Ottawa hotel.

  • 1 building
  • 326 guestrooms or units
  • 8 levels
  • 7200 sq ft of conference space
  • 669 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (2.3 km / 1.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Ottawa Airport offers 326 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down comforters. 32-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Garden Grille & Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Guests planning to arrive outside of the posted check-in hours must contact the reception desk in advance. Contact information can be found in the reservation confirmation received after booking.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 13.95 and CAD 13.95 per person (approximately)
  • Early check-in fee: CAD 50 (subject to availability)
  • Late check-out fee: CAD 100.00 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Ottawa Airport
  • Hilton Garden Inn Ottawa Airport
  • Ottawa Airport Hilton Garden Inn
  • Hilton Garden Inn Ottawa Airport Hotel Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel
  • Ottawa Hilton
  • Ottawa Hilton
  • Hilton Ottawa Airport Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel
  • Hilton Garden Inn Ottawa Airport Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel Ottawa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Ottawa-Hotels-Hilton-Garden-Inn-Ottawa-Airport.h1845021-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.