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Best Western Plus Ottawa Downtown Suites

Property class: 2.5
Hotel near Parliament Hill in Ottawa

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Photo gallery for Best Western Plus Ottawa Downtown Suites

An outdoor balcony with metal furniture, a view of the cityscape, and a clear sky.
Exterior
Room
A modern breakfast area with a coffee machine, self-serve beverage dispensers, and a variety of food options.
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
  • Business services
  • Laundry

Explore the area

View in a map
377 O'Connor St, Ottawa, ON, K2P2M2
  • Place, Elgin Street
    ‪2 min walk‬
  • Place, Canadian Museum of Nature
    ‪2 min walk‬
  • Place, Rideau Canal
    ‪5 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪19 min drive‬

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About the neighborhood

Ottawa

City center stay.Your stay at this Centretown hotel places you within 3 miles (5 km) of Byward Market Square and Parliament Hill. Bank Street Promenade and Elgin Street are also within half a mile (1 km).

What's nearby

  • Elgin Street - 2 min walk - 0.1 miles
  • Canadian Museum of Nature - 2 min walk - 0.1 miles
  • Bank Street Promenade - 3 min walk - 0.2 miles
  • Rideau Canal - 5 min walk - 0.3 miles
  • University of Ottawa - 12 min walk - 0.6 miles

Getting around

  • Ottawa, ON (XDS-Ottawa Train Station) - 8 min drive
  • Parliament Station - 14 min walk
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • ‪Lieutenant's Pump - ‬5 min walk
  • ‪Pizza Nerds - ‬4 min walk
  • ‪City Goose - ‬4 min walk
  • ‪Elgin Street Diner - ‬4 min walk
  • ‪Happy Goat Coffee Co - ‬6 min walk

About this property

Best Western Plus Ottawa Downtown Suites

Hotel near Parliament Hill in Ottawa
Best Western Plus Ottawa Downtown Suites offers its guests a sauna and a fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and 3 meeting rooms. A terrace, multilingual staff, and gift shops/newsstands are also featured at Best Western Plus Ottawa Downtown Suites. Parking is available for a fee.

This Ottawa hotel is smoke free.

  • 1 building
  • 123 guestrooms or units
  • 8 levels
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
Best Western Plus Ottawa Downtown Suites offers 123 accommodations with laptop-compatible safes and complimentary toiletries. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LCD televisions are featured in guestrooms. Accommodations have kitchenettes with cookware/dishes/utensils.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • In-room crib
  • In-room kitchenette
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 27.06 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch LCD TV
  • iPod dock

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Kitchenette

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Property payment types

  • JCB International

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 27.06 per night (in/out privileges)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts JCB International and Union Pay. Cash is not accepted.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Plus Victoria Park
Best Western Ottawa
Best Western Plus Victoria Park Suites Hotel
Best Western Plus Victoria Park Suites Hotel Ottawa
Best Western Plus Victoria Park Suites Ottawa
Best Western Plus Victoria Suites
Best Western Victoria Park
Best Western Victoria Park Suites
Best Western Victoria Suites
Best Western Plus Ottawa Downtown Victoria Park Hotel
Best Western Plus Victoria Park Hotel
Best Western Plus Ottawa Downtown Victoria Park
Best Western Plus Ottawa Downtown Suites Hotel
Best Western Plus Ottawa Downtown Suites
Best Western Plus Ottawa Downtown – Victoria Park
Best Western Plus Victoria Park Hotel Ottawa
Best Plus Ottawa Suites Ottawa
Best Western Plus Ottawa Downtown Suites Hotel
Best Western Plus Ottawa Downtown Suites Ottawa
Best Western Plus Ottawa Downtown Suites Hotel Ottawa

Frequently asked questions

How close is Best Western Plus Ottawa Downtown Suites to the airport?

Best Western Plus Ottawa Downtown Suites is 8.1 mi (17-min drive) away from the Ottawa International Airport (YOW) airport, the closest popular airport to the property.

Does Best Western Plus Ottawa Downtown Suites have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Ottawa Downtown Suites.

Does Best Western Plus Ottawa Downtown Suites offer free breakfast?

Best Western Plus Ottawa Downtown Suites does not offer free breakfast.

Is there a casino at Best Western Plus Ottawa Downtown Suites?

No, there is no casino at this hotel, but Casino du Lac Leamy (9-min drive) and Hard Rock Hotel & Casino Ottawa (17-min drive) are nearby.

What time is check-in at Best Western Plus Ottawa Downtown Suites?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Best Western Plus Ottawa Downtown Suites?

Free parking is not available at this hotel. Self parking is available for CAD 27.06 per night.

Does Best Western Plus Ottawa Downtown Suites have a pool?

Best Western Plus Ottawa Downtown Suites does not have a pool.

Does Best Western Plus Ottawa Downtown Suites have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Ottawa Downtown Suites to downtown Ottawa?

Best Western Plus Ottawa Downtown Suites is 0.7 mi away from Ottawa.

Best Western Plus Ottawa Downtown Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 570 out of 1000 reviews
Rating 8 - Good. 363 out of 1000 reviews
Rating 6 - Okay. 46 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 6 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff were accommodating. Parking was convenient
Stayed 3 nights in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints had a safe and nice time. Room was good
Stayed 3 nights in Sep 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Marvelous

Extremely clean
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean good service spacious room close to everything
Stayed 3 nights in Sep 2020
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
All clean, nice room. Bed comfortable, great service.
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Bathroom door knob was faulty. If you close it once from outside you cannot open it. Refrigerator had a coil which can hurt someone.
Stayed 3 nights in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy face.

Fabulous check-in. Super friendly staff. Garage was small, but well kept. I'd like to see low-flush toilets.
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot. Clean and well maintained. Friendly staff. Rooms are spacious and kitchenette is a nice feature. Location is close to walk to everything. Would stay here again for sure!
Stayed 2 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Overall a good choice for the price

Rooms are fine, clean, average size, well equipped. Service and breakfast was very limited due to covid. Air conditioning very loud. Halls needed some vacuuming Location is good but not within walking distance from main down town
Stayed 3 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay. Great location! Great staff!! Definitely would come back again! They were accommodating to my babies and their needs of having a infant bed and let me borrow their high chair !! It was nice considering Covid and restrictions ! However my only slight disappointment was the breakfast. I was under the impression would be breakfast that we could pick from however was prepacked however handy(I understand for Covid safety) just for two infants was not ideal so we went out for breakfast instead ! Not a deal breaker but just to be pointed out ! Besides that everything was absolutely perfect and definitely will be coming back again !! We loved it so much we arranged to stay an extra day with hotel !! Definitely highly recommend
Stayed 5 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Excellent property but not sure why some guest were allowed to check in without face masks/shields.
Stayed 1 night in Aug 2020
Verified review

2/10 Terrible

Disliked: Staff & service

Stranded with kids

When I came with the kids into the hotel ready to check-in at 10:30 pm I was informed that even though we can pay for the stay with debit the security deposit must be with an active credit card on site. The person at the front desk being unable to help because she was not authorized to take the security deposit from debit, nor cash. We got stranded with no rooms or a place to stay. We eventually found a place that we could stay at the excepted cash for the security deposit. Before you stay make sure you have a valid Credit card for the security deposit or anything like the extra parking fee.
Stayed 3 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Observed all pandemic rules. Clean and comfortable.
Stayed 1 night in Aug 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities
The property was ok. I was not that pleased the VIP perk was half price for parking. At $ 13 a per day even after the VIP discount is not much of a bargain. I also realized housekeeping wasn't offered due to COVID, but it seemed whoever cleaned it before I came in didn't do a very good job. I noticed a raisin right underneath the bed which was disappointing.
Stayed 2 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Very clean room. Loved the little kitchenette.
Stayed 2 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laege suit, kitchen with plates, cutlery, fridge, microwave, 2 TVs, large bathroom with a tub, good location
Stayed 3 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to all restaurants

Due to Covid-19, we didn't expect much. We know there will be a social distancing & we know that our breakfast will be on the go. But I am glad that the front desk advise us to call them if we need something like new towels, soap, etc, and someone will bring it over to our room (however they will leave it in front of your door with the stuff on the plastic bag, so pay attention with the knock as sometimes you won't be able to hear it). You can call them too if you want to deliver your breakfast over to your room. Service? Excellent. There's also another thing that we love about the area...there are a lots of restaurants nearby. The area is very quiet & we were able to sleep well. We were glad that we chose this hotel even if it is a 20 minutes walk to Parliament Hill. Overall, we had a excellent stay.
Stayed 6 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, courteous staff, nice and clean room. Will recommend to others.
Stayed 2 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good services, well located, free parking around this hôtel
Stayed 2 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were very clean and quiet. The location is great and close to many stores and restaurants along Bank Street, and walking distance to attractions. The staff was friendly and welcoming. I would stay here again.
Stayed 3 nights in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff. Comfortable bed! Except paying parking fee, everything was good!
Stayed 1 night in Jul 2020
Verified review

6/10 Okay

Liked: Staff & service
Ils sont super gentils ils nous ont laissé une salle pour nos velos L’hôtel est vieillissant et pas super bien situé
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. Room was a bit dusty but good overall.
Stayed 3 nights in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up to the excellent 'Service' - the hotel pre-arranged accessible items such as bath chair and raise toilet seat for my senior parents. The room we were in was comfortable and clean.
Stayed 2 nights in Jul 2020