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"Everything was fine. No complaint. ................ " More

By a verified traveler on Tue 29 Oct 2019

Hotel Description

3.5-star hotel near University of Nebraska-Omaha

City center stay

A stay at this South Central Omaha hotel places you within 3 miles (5 km) of University of Nebraska-Omaha and 6 miles (10 km) of University of Nebraska Medical Center. Henry Doorly Zoo is within 6 miles (10 km) and Orpheum Theater is within 9 miles (15 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free WiFi, MP3 docks

The 179 individually decorated guestrooms offer free WiFi and MP3 docks. Flat-screen TVs come with cable channels, and other amenities include room service and coffee/tea makers.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Omaha Southwest ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Omaha Southwest

Everyone (6) Business (1) Family (3)
4 out of 5

Posted by on Aug 1, 2020

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5 out of 5

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 24, 2020 by Guest Relations Manager

Thank you so much for the awesome review!! See you next time at the DoubleTree Omaha Southwest! :)

5 out of 5
Everything was fine. No complaint. ................

Posted by on Oct 29, 2019

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Comment from Hotel Management

Nov 9, 2019 by Guest Relations Manager

Dear Anonymous! Thank you so much for the awesome rate!!! :)

3 out of 5
No fridge in room. Problem with restaurant first day, but Patricia worked hard to turn our opinion around.

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 13, 2019 by Guest Relations Manager

Dear Anonymous, I apologize for the fridge. Unfortunately, refrigerators do not come in every room but upon request and availability, we can provide one! I am happy to know that our customer service team worked hard to make a positive impact. We truly want to see our guests happy! We hope you choose to stay with us again in the future so we may have the opportunity to exceed your expectations. Thank you!!

4 out of 5

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 13, 2019 by Guest Relations Manager

Dear Anonymous!! Thank you!! Hopefully, we get a chance to pick up that extra point next time you're in Omaha. See you then :)

2 out of 5
Room wasn't cleaned. Hot water for a shower was cold! Elevator only worked sometimes. The restaurant attached to the hotel didn't serve alcohol.

Posted by , from omaha on Sep 5, 2017

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Comment from Hotel Management

Sep 15, 2017 by Guest Services

We are terribly sorry for the inconveniences that you experienced during your stay with us. Since then, two out of the three have been fixed and we are working on the other currently. Again, sorry for the inconveniences, and know that your next stay with us will be exceptional.

3 out of 5

New & Clean

Pros: Clean, comfortable and friendly staff
Cons: Needs to be quieter
Location: Very convenient to the zoo, Nebraska Furniture Mart, and anything along I-80.
Hotel was clean, comfortable, and the staff was very accommodating. That being said, the hotel was built cheaply and the room was loud. We had room 202 directly above the breakfast room. The issue with that was the lack of sound barrier meant that it was very loud as people went to the buffet for breakfast. I am a Hilton Honors Silver member and would have anticipated that I would have access to the Hilton Honors floor. When I spoke to the staff at the front desk they offered a free buffet and said they would quiet the kitchen staff. Totally not the issue, I just wanted a quieter room and that offer was not made. When you shut the light off in our room at night you could see the light from the hall shine into the room all around the door frame. We would definitely stay again, but not on the second floor.

Posted by , from Overland Park, Ks on Sep 28, 2015

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5 out of 5

RIGHT OFF THE INTERSTATE, VERY CONVENIENT

Pros: EVERYTHING
Cons: CAN'T THINK OF ANYTHING
Location: GREAT LOCATION FOR TRAVELERS USING I-80
IMPRESSED BY THE QUALITY OF THE ROOM AND AMENIITIES.

Posted by , from CHICAGO on Jul 27, 2015

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4 out of 5
Good hotel in a location that was conducive to getting downtown. Enjoyed the warm cookies. Wish the hot tub had more agitation. Would stay there again.

Posted by , from Sioux Falls, SD on May 18, 2015

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About the DoubleTree by Hilton Omaha Southwest

Location 3650 S. 72nd Street, Omaha, NE 68124

Property Features

DoubleTree by Hilton Omaha Southwest offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Omaha Southwest. Self parking is free. This 3.5-star Omaha hotel is smoke free.

  • 179 guestrooms or units
  • 5 levels
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Eppley Field Airport (OMA) (21.4 km / 13.3 mi)
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Omaha Southwest offers 179 air-conditioned accommodations with MP3 docking stations and safes. These individually decorated and furnished accommodations include desks. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Omaha hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 5:00 AM to 11:00 AM.

Bistro - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Courtyard Cafe - This café specializes in American cuisine and serves breakfast only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30.00 per pet, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 30 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 19.95 for adults and USD 8.95 for children (approximately)
  • Pet fee: USD 30.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Omaha Executive
  • Omaha Executive Inn
  • DoubleTree Hilton Hotel Omaha Southwest
  • DoubleTree Hilton Omaha Southwest
  • Holiday Inn Omaha Southwest Hotel
  • Holiday Inn Omaha Southwest
  • DoubleTree by Hilton Omaha Southwest Hotel
  • DoubleTree by Hilton Omaha Southwest Omaha
  • DoubleTree by Hilton Omaha Southwest Hotel Omaha

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.