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"My husband and I stayed here recently with our two children. We chose this hotel based on the downtown location and proximity to the Old Market area. ... " More

By a verified traveler on Tue 15 Aug 2017

Hotel Description

3.5-star hotel near CHI Health Center Omaha

City center stay

Within a 15-minute walk of this Downtown Omaha hotel, you'll find CHI Health Center Omaha and Orpheum Theater. Also, Omaha Children's Museum is within half a mile (1 km) and Creighton University is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Unwind with a drink at the bar/lounge and enjoy perks like a free area shuttle.

Free WiFi, cable TV

The 414 guestrooms have TVs with cable channels and offer free WiFi and room service. Wired Internet, premium bedding, and coffee/tea makers are also available.

2 Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$84* Per night/room Nov 1 - Nov 2

Two Queen Beds, Non-Smoking, Roll In Shower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Parlor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Studio Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (294 SQ FT)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Queen Beds, Non-Smoking, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Omaha Downtown ratings based on 38 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Omaha Downtown

Everyone (7) Couples (1) Family (7)
3 out of 5
The staff was great. The room was okay. There was mold in the grout of the shower and shower curtain.

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 1, 2019 by General Manager

Thank you for staying with us. We are delighted to know that you enjoyed the warm hospitality of our team and will gladly share your compliments with our staff. We apologize for the issue you describe and will look into this matter right away. Thank you for bringing this concern to our attention so that we may address it right away. It was our pleasure to host you and we hope to have a chance to welcome you back soon.

3 out of 5
The location, not having coffee in the lobby for guess

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 24, 2019 by General Manager

Feedback from our guests is always appreciated, and we're glad our location worked well for your needs. Thank you for your suggestion about the coffee. We apologize for any inconvenience, and we'll keep it in mind moving forward. If your travels bring you back to town, please come see us again.

2 out of 5
The pool was closed and has been for an extended period of time but the website does not say it was closed, we were not warned when the room was booked and there was nothing mentioned at check-in. We showed up at the pool with a 3 and 4 year old only to find it closed. In the few minutes we were by the pool entrance , two other families showed up ready to swim so it is obvious they are hiding the closure so it will not lower their occupancy. Never would have booked if we knew there was no pool.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 21, 2019 by General Manager

Dear A.J., Thank you for your feedback. We apologize for any distress about the pool. There is a notice at the top of our website informing guests that the pool is down for maintenance through August 31. We hope the rest of your visit was pleasant, and we welcome you to stay with us again should you be back in the area.

3 out of 5
Our TV would not work so we called and they said they Would send someone right up but no one ever Showed. After waiting for 1 hour we just went to bed

Posted by , from Hastings on Aug 4, 2019

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Comment from Hotel Management

Aug 7, 2019 by General Manager

Dear Connie, Thank you for telling us about your recent stay at our hotel. Please accept our apologies that certain things didn't meet your expectations. It is disappointing that team members didn't rectify the television issues as they said they would. We will speak with our team members about your experience and remind them of the first-rate service every guest should get. Your satisfaction is important to us. Please consider joining us in the future to receive the quality visit you deserve.

5 out of 5

Posted by on Jun 3, 2019

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1 out of 5
Starbucks was a nice addition but they closed several hours before they were supposed to so we missed out on that too

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 5, 2019 by General Manager

Thank you for your review. We are sorry that the Starbucks hours were not in line with your expectations, and we apologize for the inconvenience. It is our hope that the remainder of your experience with us was otherwise comfortable and convenient. We look forward to the chance to make it up to you in the future! Choose us again in Downtown Omaha.

3 out of 5
Room was out dated, but large. Bed was uncomfortable. Every time the heater would click on there would be a ticking on the bed side that would happen every 20 second that was annoying, so we had to turn it off. Overall for the price of the room I was very disappointed.

Posted by on Mar 3, 2019

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Comment from Hotel Management

Mar 3, 2019 by Justin - Front Office Manager

Thank you for sharing your experience with us. At DoubleTree by Hilton Omaha Downtown, we know that how our guestrooms look is very important. Due to our focus on a great guest experience and reviews like yours we have already begun to renovate our guestrooms. The renovation does also include an extensive upgrade to our heating and cooling system allowing much greater temperature control in the rooms and throughout the hotel and much more. We hope that the next time your travels bring you to Omaha you’ll stay with us and tell us what you think about our new guestroom experience. We hope you’ll be one of the first to enjoy our improvements.

5 out of 5

Great location, great price!

My husband and I stayed here recently with our two children. We chose this hotel based on the downtown location and proximity to the Old Market area. Some reviews said it's too far to walk to this area - but we found the best of both worlds. The hotel offers a free shuttle within a 4 mile radius so we were shuttled to the area and walked back safely and quickly. Front desk staff were friendly and accommodating - Keonte saved the day when I got home and realized I had left a necklace in our room safe! Our kids loved having a pool as well as elevators that looked over the city. Overall, a great stay and we would stay again!

Posted by , from Iowa on Aug 15, 2017

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Comment from Hotel Management

Aug 18, 2017 by Justin, Front Office Manager

Thank you very much for your review. We're glad you enjoyed your stay and hope to see you again soon!

3 out of 5

Overpriced

Overpriced hotel! No complimentary breakfast. No fridge in room. Wall by vent was full of dust. Was told our parking ticket was validated and we ended up paying $10 for parking. For the price I paid I should've stayed at Embassy Suites.

Posted by , from Omaha, NE on Jul 24, 2017

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Comment from Hotel Management

Aug 4, 2017 by Justin, Front Office Manager

Thank you very much for your feedback. We apologize your stay fell short of your expectations. We will be passing along your comments to our team. We hope to see you again the next time your travels bring you to Omaha.

5 out of 5

very clean staff was very pleasent

Pros: clean
Cons: nothing to change good job
very clean staff was very pleasant. about 10min from airport. no restaurants in walking distance so you need to call a cab and take you to down town Omaha that is about 10min away or order delivery.

Posted by on Mar 4, 2017

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About the DoubleTree by Hilton Omaha Downtown

Location 1616 Dodge St, Omaha, NE 68102

Property Features

DoubleTree by Hilton Omaha Downtown offers its guests an indoor pool, a 24-hour fitness center, and complimentary bicycles. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly DoubleTree by Hilton Omaha Downtown. An area shuttle within 4 mi and a roundtrip airport shuttle (available on request) are free. For a fee, parking is available. This 3.5-star Omaha hotel is smoke free.

  • 414 guestrooms or units
  • 14 levels
  • 2 dining venues
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1969
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Omaha, NE (OMA-Eppley Field) (6.3 km / 3.9 mi)
  • Train station: Omaha Station (2.3 km / 1.4 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 4 mi, and train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Omaha Downtown offers 414 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Omaha hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Signatures Restaurant - Onsite restaurant. Guests can enjoy drinks at the bar.

City Center Pub - This pub serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 19

Special check-in instructions:

Airport shuttle service is available on request from 4:30 AM to 11:30 PM. Fees may apply. Contact the property in advance to get details.

Airport shuttle service is offered on request from 4:30 AM to 11:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 75 per stay
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards
  • Number of children who can stay free - 4

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17.50 for adults and USD 6.00 for children (approximately)
  • Fee for in-room wired Internet: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 10.00 per day
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 50 per pet, per stay
  • Refrigerator fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Omaha Downtown
  • DoubleTree Hilton Omaha Downtown
  • DoubleTree Omaha Downtown
  • Hilton Omaha Downtown
  • Doubletree Hotel Omaha Downtown
  • Doubletree Omaha
  • Omaha Doubletree
  • DoubleTree Hilton Omaha Downtown Hotel
  • Doubletree By Hilton Omaha
  • DoubleTree by Hilton Omaha Downtown Hotel
  • DoubleTree by Hilton Omaha Downtown Omaha
  • DoubleTree by Hilton Omaha Downtown Hotel Omaha

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Omaha-Hotels-DoubleTree-by-Hilton-Omaha-Downtown.h15493-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.