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Sofitel Bali Nusa Dua Beach Resort

5.0 star property
5-star luxury hotel near Bali Nusa Dua Convention Centre, connected to the convention center

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Photo gallery for Sofitel Bali Nusa Dua Beach Resort

4 outdoor pools, pool umbrellas, sun loungers
3 bars/lounges, swim-up bar, poolside bar, beach bar
Meeting facility
3 restaurants, breakfast, lunch, dinner served; Asian cuisine
3 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Parking included

Explore the area

View in a map
Lot N5 Nusa Dua Tourism Complex, Nusa Dua, Bali, 80363
  • Place, Bali Nusa Dua Convention Centre
    ‪6 min walk‬
  • Place, Bali International Convention Center
    ‪7 min walk‬
  • Place, Nusa Dua Beach
    ‪15 min walk‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪15 min drive‬

Room options

View all photos for Luxury Room, 1 King Bed, Pool Access (Club Millésime Access)

Premium bedding, down comforters, minibar, in-room safe

Luxury Room, 1 King Bed, Pool Access (Club Millésime Access)

9.8 out of 10
Exceptional
(7 reviews)
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Twin Beds, Pool Access (Club Millésime Access)

Premium bedding, down comforters, minibar, in-room safe

Luxury Room, 2 Twin Beds, Pool Access (Club Millésime Access)

  • 517 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Luxury Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Plunge Pool)

Premium bedding, down comforters, minibar, in-room safe

Luxury Room, 1 King Bed (Plunge Pool)

7.8 out of 10
Good
(6 reviews)
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds

Premium bedding, down comforters, minibar, in-room safe

Luxury Room, 2 Double Beds

  • 516 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, 2 Twin Beds, Private Pool (Plunge Pool)

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Luxury Room, 2 Twin Beds, Private Pool (Plunge Pool)

10.0 out of 10
Exceptional
(3 reviews)
  • 517 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Garden Pool Villa, 1 Bedroom, Club Millesime Access

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Garden Pool Villa, 1 Bedroom, Club Millesime Access

  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Luxury Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Prestige, Club Millésime Access)

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Club Suite, 1 King Bed (Prestige, Club Millésime Access)

9.4 out of 10
Exceptional
(3 reviews)
  • 1291 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Resort View

Premium bedding, down comforters, minibar, in-room safe

Luxury Room, 1 King Bed, Resort View

8.0 out of 10
Very good
(5 reviews)
  • 517 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Twin Beds, Resort View

Premium bedding, down comforters, minibar, in-room safe

Luxury Room, 2 Twin Beds, Resort View

  • Lagoon view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 2 Twin Beds, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Luxury Room, 2 Twin Beds, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 King Bed, Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Queen Bed (Prestige. Club Millesime Access)

Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 Queen Bed (Prestige. Club Millesime Access)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Club Villa, 1 Bedroom

Club Villa, 1 Bedroom | Premium bedding, down comforters, minibar, in-room safe

Club Villa, 1 Bedroom

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Nusa Dua

On the beach.Within a 15-minute walk of this BTDC hotel, you'll find Bali Nusa Dua Convention Centre and Bali International Convention Center. Nusa Dua Beach is within 2 miles (3 km) and Uluwatu Temple is within 16 miles (25 km).

What's nearby

  • Bali Nusa Dua Convention Centre - 6 min walk - 0.4 miles
  • Bali International Convention Center - 7 min walk - 0.4 miles
  • Bali Collection Shopping Centre - 14 min walk - 0.8 miles
  • Nusa Dua Beach - 15 min walk - 0.8 miles
  • Bali Nusa Dua Theater - 15 min walk - 0.8 miles

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 20 min drive

Restaurants

  • ‪Kwee Zeen - ‬7 min walk
  • ‪Manarai Beach House - ‬4 min walk
  • ‪Lè Bar Cocktail And Stories - ‬7 min walk
  • ‪Club Med- Restaurant 1 - ‬8 min walk
  • ‪Tamarind Kitchen & Lounge - ‬8 min walk

About this property

Sofitel Bali Nusa Dua Beach Resort

5-star luxury hotel near Bali Nusa Dua Convention Centre, connected to the convention center
Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Sofitel Bali Nusa Dua Beach Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a children's pool, outdoor tennis courts, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Nusa Dua hotel.

  • 415 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 25231 sq ft of conference space
  • 2344 sq m of conference space
  • Built in 2013
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Sofitel Bali Nusa Dua Beach Resort offers 415 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, designer toiletries, and hair dryers.

This Nusa Dua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

So Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; IDR 484,000 for adults and IDR 241,998 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • 9-hole adjacent golf course
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Lazy river
  • Library
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 46-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Bali Nusa Dua Beach Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 865150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately IDR 484000 for adults and IDR 241998 for children
  • Airport shuttle fee: IDR 385000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 865150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Children age 12 and younger are not permitted in the Club Millésime Lounge from 5:30-7:30 PM.
This property’s children’s club is available to children ages 4-12.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bali Nusa Dua Beach
Bali Sofitel Resort
Nusa Dua Beach Resort
Sofitel Bali
Sofitel Bali Beach
Sofitel Bali Beach Resort
Sofitel Bali Nusa Dua Beach
Sofitel Bali Nusa Dua Beach Resort
Sofitel Nusa Dua Beach
Sofitel Nusa Dua Beach Resort
Sofitel Bali Resort

Frequently asked questions

How close is Sofitel Bali Nusa Dua Beach Resort to the airport?

Sofitel Bali Nusa Dua Beach Resort is 7.6 mi (20-min drive) away from the Ngurah Rai Intl. Airport (DPS) airport, the closest popular airport to the property.

How much does it cost to stay at Sofitel Bali Nusa Dua Beach Resort?

As of Oct 28, 2025, prices found for a 1-night stay for 2 adults at Sofitel Bali Nusa Dua Beach Resort on Nov 8, 2025 start from $153.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sofitel Bali Nusa Dua Beach Resort have an airport shuttle?

Sofitel Bali Nusa Dua Beach Resort offers an airport shuttle 24 hours a day, on request, for a charge of IDR 385000 per vehicle, one-way.

How close is Sofitel Bali Nusa Dua Beach Resort to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Sofitel Bali Nusa Dua Beach Resort offer free breakfast?

Free breakfast isn’t provided at Sofitel Bali Nusa Dua Beach Resort, but cooked-to-order breakfast is offered for a fee of IDR 484000 for adults and IDR 241998 for children. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a casino at Sofitel Bali Nusa Dua Beach Resort?

No, there is no casino at this hotel.

What time is check-in at Sofitel Bali Nusa Dua Beach Resort?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Sofitel Bali Nusa Dua Beach Resort?

This hotel offers free self parking and valet parking.

Does Sofitel Bali Nusa Dua Beach Resort have a pool?

Sofitel Bali Nusa Dua Beach Resort features 4 outdoor pools and a children's pool.

Does Sofitel Bali Nusa Dua Beach Resort have a restaurant?

There are 3 onsite restaurants, offering options like Asian cuisine, garden views, and a poolside location.

Does Sofitel Bali Nusa Dua Beach Resort have a spa?

Pamper yourself with a day at So Spa, where you can enjoy aromatherapy, body scrubs, and body wraps.

How close is Sofitel Bali Nusa Dua Beach Resort to downtown Nusa Dua?

Sofitel Bali Nusa Dua Beach Resort is 1.6 mi away from Nusa Dua.

Sofitel Bali Nusa Dua Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1008 reviews
Rating 8 - Good. 256 out of 1008 reviews
Rating 6 - Okay. 94 out of 1008 reviews
Rating 4 - Poor. 41 out of 1008 reviews
Rating 2 - Terrible. 36 out of 1008 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom is supposed to have a door!! Outdated room!
Stayed 2 nights in Jul 2025

10/10 Excellent

Kade

Stayed 4 nights in Jul 2025

10/10 Excellent

Olusola

Liked: Cleanliness, staff & service, property conditions & facilities
Customer centric. Staff are always willing to help
Stayed 6 nights in Jul 2025

8/10 Good

Regina

Stayed 6 nights in Jul 2025

10/10 Excellent

Robert

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A resort who marks all check boxes but lacks a bit of Bali vibe
Stayed 6 nights in Jul 2025

10/10 Excellent

sherry

Stayed 6 nights in Jul 2025

10/10 Excellent

Narah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning property. Loved our stay !
Stayed 6 nights in Jul 2025

10/10 Excellent

Shahid, La Verne

Traveled with group
Liked: Cleanliness
Excelley
Stayed 2 nights in Jun 2025

10/10 Excellent

Omar

Stayed 4 nights in Jun 2025

10/10 Excellent

Weiwei

Liked: Cleanliness, property conditions & facilities
Friendly staff and good service! Just not sure what’s the relationship between beach club and hotel - they seem separated in many ways, including double-charging
Stayed 2 nights in Jun 2025

10/10 Excellent

Joel, Huntington Beach

Stayed 4 nights in Jun 2025

2/10 Terrible

Eslam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Stayed 2 nights in Jun 2025

8/10 Good

S

Liked: Staff & service, room comfort
Disliked: Cleanliness
We booked this Hotel a year ago as part of my wifes Birthday present, had to change rooms 5 times because of issues with Damp/Dark conditions , finally the DUTY Manager stepped in otherwise i was flying us back to Singapore
Stayed 5 nights in May 2025

8/10 Good

SIU PING

Stayed 5 nights in May 2025

10/10 Excellent

Jayde

Stayed 3 nights in May 2025

8/10 Good

Brennan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the property. The Room and lounge experience was exceptional. My only gripe was with the beach restaurant being really expensive for what it provided and the Italian restaurant not being open for lunch.
Stayed 3 nights in May 2025

4/10 Poor

Davran

Traveled with group
Liked: Cleanliness, amenities
Unfortunately, I cannot recommend this beach hotel. While the staff were genuinely kind and the rooms, though small, were clean and comfortable, there are some major downsides. First, it’s a constant struggle to find any shade by the pool — the hotel simply hasn’t provided enough shaded areas, loungers with umbrellas, or trees. On the beach, it’s even worse. The hotel next door had the foresight to plant trees along the beach, creating natural shade, but this hotel didn’t bother. You’re left exposed under the harsh sun unless you bring your own shade (which isn’t practical). Another disappointment was the drinking water policy: they only provide four small bottles of water per day, which is definitely not enough for two adults, especially when you’re under the hot sun all day. For a beach resort, this feels pretty stingy. I really wanted to enjoy this place, but the lack of basic comforts like shade and sufficient water made it a frustrating experience.
Stayed 3 nights in May 2025

8/10 Good

Jenni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and great location.
Stayed 4 nights in May 2025

10/10 Excellent

Sylwia

Stayed 5 nights in May 2025

4/10 Poor

tak fat

Traveled with partner
Disliked: Cleanliness, staff & service
many kid pool dirty staff no very friendly and dun care attitude
Stayed 2 nights in Apr 2025

10/10 Excellent

Aila

Stayed 4 nights in Apr 2025

10/10 Excellent

Mohamed

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Rita Is the Reason We’ll Return

We had previously stayed at Sofitel Nusa Dua and had a great experience, which is why we decided to return—this time with a much larger group. Unfortunately, we noticed a noticeable drop in the overall standard compared to our previous visit. While most of the staff were friendly and tried their best, there were moments where communication was difficult due to language barriers. A few incidents were simply inexcusable, leading us to decide that we wouldn’t return in the future. However, just as we were about to write off the entire stay, we had the pleasure of running into Rita, who we remembered from our earlier visits. She completely turned things around for us. Rita is an absolute legend—kind, warm, considerate, and incredibly professional. Her excellent English made communication seamless, and she went above and beyond to ensure we were looked after. Rita is the only reason we are reconsidering coming back. Sofitel is lucky to have her!
Stayed 4 nights in Apr 2025

10/10 Excellent

Leonie

Stayed 3 nights in Apr 2025

8/10 Good

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The weather might be too humid. Inside of the room was quite humid as well. Full of the smell of mould. The serive was very good otherwise.
Stayed 4 nights in Mar 2025

10/10 Excellent

AHMAD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025