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 Niagara Falls •1 Room
 Niagara Falls • 1 Room
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The Falls Hotel & Inn

2.5-star property
5657 Victoria Ave, Niagara Falls, ON 1-855-201-7819

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3.1 out of 5
See all 15 Travelocity Reviews

Points Of Interest

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Hotel Description

Hotel near Clifton Hill in Niagara Falls

City center stay

Your stay at this hotel will put you steps from Clifton Hill and a 5-minute walk from Fallsview Indoor Waterpark. Also, Casino Niagara is within half a mile (1 km) and Skylon Tower is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a spa tub. Enjoy the sauna and perks like free WiFi. Self parking, a lobby fireplace, and express check-out are also offered.

Free WiFi, flat-screen TVs

The 138 guestrooms have flat-screen TVs with cable channels and offer free WiFi and coffee/tea makers. Other amenities include hair dryers, phones, and ironing boards.

Basic Double Room, 2 Double Beds, Courtyard Area

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$46* Per night/room Oct 24 - Oct 25

Basic Double Room, 1 Double Bed, Courtyard Area

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room, 2 Queen Beds, Refrigerator & Microwave, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Suite, Multiple Beds, Courtyard Area

Bed Count 4 Full Beds Maximum Occupancy 6 Max

Double Room, 2 Queen Beds, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Falls Hotel & Inn ratings based on 15 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Falls Hotel & Inn

Everyone (6) Couples (2) Family (5)
2 out of 5
The bathroom was old and caulking dirty/mould only 4 USA antenna tv stations and poor reception on those channels - ridiculous! Doors had a huge gap at the bottom. Staff did nothing about guest who arrived with multiple families and children yelling and running about pounding the concrete balcony board walk well after 10.30 at night and then other guests coming out of rooms and yelling and standing around yelling at one another and talking at 2.30am! Rooms were very noisy Wouldn’t really recommend staying.

Posted by on Aug 28, 2019

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Comment from Hotel Management

Sep 1, 2019 by Heather

Dear guest, thank you for your detailed feedback. It is our sincerest apologies for the inconveniences caused by other guests, as our staff attempt to correct all noise disturbances as we are informed of them. Our housekeeping team is working hard to correct your room concerns and we hope you will visit us another time.

5 out of 5
Great location, walk to attractions, beds are comfortable, clean well run hotel.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 21, 2019 by Heather

Thank you for the high praise. Our team works diligently to provide welcoming and warm guest rooms and love hearing how well they are excelling. We hope to see you on your next trip to Niagara.

2 out of 5
Wasn’t happy with this hotel especially with what we paid to stay. Also check in at 4 didn’t get our room until almost 5 because it wasn’t ready. Will never stay there again.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 15, 2019 by Heather

Dear guest, we apologise for any wait during check-in as we start at 4pm and work hard to ensure all our guests are taken care of. Please allow us another chance to host your stay.

1 out of 5
Property looks nothing like the pictures. The door from the room didn't even properly closed. Not what I was expecting. Poor customer service from the front desk.

Posted by on Jul 29, 2019

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Comment from Hotel Management

Aug 4, 2019 by Heather

Dear guest, we are sorry to hear there was confusion regarding your room style when booking. The Falls Hotel & Inn has 2 distinct sections that are sold as our Inn rooms which are located in our courtyard and our Hotel rooms which are located in the tower section. When booking the rooms are priced and listed based on the style of room and whether it is part of the Hotel or Inn sections. For your next booking our staff would be delighted to assist you with choosing the room type that will best suit your stay.

2 out of 5
Good location, walking distance of everything, the bathroom towels are old, hard and very bad need to change that

Posted by on Jul 28, 2019

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Comment from Hotel Management

Aug 4, 2019 by Heather

Dear Guest, we are very sad to hear your stay was not up to your expectations. Please allow us another chance to change your impression when you are next visiting Niagara Falls.

5 out of 5

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 20, 2019 by Heather

Thank you for the great review, we appreciate you taking the time to let us know how your stay excelled.

1 out of 5
Spent a little extra for a jacuzzi room and it didn’t work, when I asked for compensation I was told at 9:30pm that they wouldn’t do that because they had a repair person on location. Sorry not going to have something repaired at that tome of night. Dirty stained towels folded up as clean. Door catch missing so door did not feel secure. Drawers on one of the end tables kept drifting out on its own wouldn’t stay closed. There’s a $15 a day charge for parking that you’re not told about until arrival. Final thought stay away horrible experience.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 25, 2019 by Heather

Dear guest, we apologise for the issues you experienced during your stay. As you mentioned our staff are available to correct any concerns as soon as we are made aware, provided we are given the chance. Yes, parking is $15 per night to be competitive with surrounding hotels and is listed on all booking sites prior to completing your reservation. Thank you for your feedback, we have since corrected these concerns and will keep working to improve our services.

4 out of 5
Close to everything!!! Would definitely recommend and return

Posted by on Nov 13, 2018

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Comment from Hotel Management

Nov 15, 2018 by Heather

Thank you for the great feedback. We are delighted to hear you enjoyed our location and we look forward to your next visit!

5 out of 5
Liked it all. Clean hotel friendly staff. Great location.

Posted by on Sep 27, 2019

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Comment from Hotel Management

Oct 2, 2019 by Heather

Thank you!! We appreciate your glowing review and are more than happy you were able to enjoy our fantastic location and Friendliest staff in Niagara.Thank you for staying with us and we look forward to having you back!

3 out of 5
I did not like the room and what was showed online

Posted by , from London on Jul 26, 2019

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Comment from Hotel Management

Jul 26, 2019 by Heather

Dear guest, thank you for your feedback as we are happy to hear you enjoyed most of your stay. Yes, we have the 2 sections being the Hotel (tower) and Inn (courtyard) where the courtyard is exterior access to the rooms and to the pool. We look forward to seeing you on your next visit to Niagara.

About the The Falls Hotel & Inn

Location 5657 Victoria Ave, Niagara Falls, ON L2G 3L5

Property Features

There are 2 restaurants on site. Public spaces have free WiFi. The Falls Hotel & Inn offers its guests an indoor pool, a spa tub, and a sauna. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at The Falls Hotel & Inn. Parking is available for a fee. This Niagara Falls hotel is smoke free.

  • 138 guestrooms or units
  • 2 dining venues
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Niagara Falls Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Falls Hotel & Inn offers 138 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Niagara Falls hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Remington`s of Niagara - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 20

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Onsite parties or group events are strictly prohibited. Safety features at this property include a smoke detector.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation.

  • Only service animals are allowed
  • Debit cards not accepted
  • Events/parties not allowed
  • Parking height restrictions apply
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Falls Hotel Inn Niagara Falls
  • Falls Hotel Inn
  • Falls Niagara Falls
  • The Falls Hotel & Inn Hotel
  • The Falls Hotel & Inn Niagara Falls
  • The Falls Hotel & Inn Hotel Niagara Falls

You should know

  • Pool access available from 9 AM to 10:30 PM.
  • Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.