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"I loved the location, pool, fitness area, cleanliness, and club level food. " More

By a verified traveler on Wed 17 Jul 2019

Hotel Description

3.5-star guestrooms with comfy beds

Close to airport

You'll be within half a mile (1 km) of Metairie Business District and 2 miles (3 km) of Lakeside Shopping Center with a stay here. Tulane Lakeside Hospital for Women and Children and Clearview Mall are also within 3 miles (5 km).

Free airport shuttle

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. A coffee shop, express check-out, and dry cleaning are also on offer.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 181 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs. Other amenities include room service, coffee/tea makers, and free weekday newspapers.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$117* Per night/room Oct 27 - Oct 28

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Metairie - New Orleans Hotel ratings based on 16 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Metairie - New Orleans Hotel

Everyone (10) Couples (1) Family (6)
2 out of 5
Thermostat was broken, toilet didn’t work, room was freezing and the staff “didn’t have access to blankets”, noisy at night. And they forgot to bring my breakfast.

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 4, 2019 by FOM

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1 out of 5
The carpet inside the hotel room was terrible and the hotel card did not work for the 3rd floor garage door entry.

Posted by on Jul 29, 2019

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Comment from Hotel Management

Aug 2, 2019 by FOM

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5 out of 5
I loved the location, pool, fitness area, cleanliness, and club level food.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 24, 2019 by Veronica

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3 out of 5
Once in our room. A staff came in & I mean just walked in our room with their own key. They didn't have the room in their system as occupied. Scared the crap out of us!

Posted by on Jul 9, 2019

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Jul 9, 2019 by FOM

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5 out of 5

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 3, 2019 by Veronica

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2 out of 5

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 22, 2019 by FOM

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4 out of 5
Love the friendlness of the staff. They were very helpful and attentive. not their fault, but the location was terrible

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 18, 2019 by Veronica

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4 out of 5

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 7, 2019 by Veronica

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3 out of 5
Hotel is really grungy and old. I had to buy floor covers to cover the dirty carpet and there was nasty hair all under the bed. The shower had mold under the soap holder and the wall paper was peeling off.

Posted by on Dec 30, 2018

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Comment from Hotel Management

Jan 7, 2019 by Veronica

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1 out of 5
My room was not cleaned the second night I was there. Could not get anyone to bring me towels and washcloths. Front desk was terribly rude. Had to get out late at night during a rain storm with my 3 grandchildren to go to Walmart and buy my own towels and washcloths. Although the motel itself was very nice, the service was horrible. I will not return to this motel nor will I recommend it to my friends.

Posted by on Oct 2, 2018

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About the Sheraton Metairie - New Orleans Hotel

Location 4 Galleria Blvd, Metairie, LA 70001

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Sheraton Metairie - New Orleans Hotel. A roundtrip airport shuttle is free during limited hours. This 3.5-star Metairie hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (14.6 km / 9.1 mi)
  • Property shuttles: Free airport shuttle

Room Amenities

Sheraton Metairie - New Orleans Hotel offers 181 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Sheraton Metairie - New Orleans Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 15 per person (approximately)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Metairie Hotel New Orleans
  • Metairie Sheraton
  • Sheraton Hotel Metairie
  • Sheraton Hotel Metairie New Orleans
  • Sheraton Metairie
  • Sheraton Metairie Hotel
  • Sheraton Metairie Hotel New Orleans
  • Sheraton Metairie New Orleans
  • Sheraton Metairie New Orleans Hotel
  • Sheraton New Orleans Metairie
  • Sheraton Metairie New Orleans Hotel Metairie
  • Sheraton Metairie New Orleans
  • Sheraton Metairie - New Orleans Hotel Hotel
  • Sheraton Metairie - New Orleans Hotel Metairie
  • Sheraton Metairie - New Orleans Hotel Hotel Metairie

You should know

  • Sheraton Metairie - New Orleans Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.