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"Property nice, stay enjoyable. Location ideal. Would stay again " More

By a verified traveler on Sun 02 Feb 2020

Hotel Description

4-star guestrooms with comfy beds

In shopping district

You'll be within half a mile (1 km) of Metairie Business District and 2 miles (3 km) of Lakeside Shopping Center with a stay here. City Park and Xavier University of New Orleans are also within 6 miles (10 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and a snack bar/deli are also offered.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 220 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include MP3 docks, room service, and coffee/tea makers.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$86* Per night/room Jul 17 - Jul 18

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, View (Pontchartrain View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Concierge Room, Club Room, 1 King Bed, Business Lounge Access, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Double Beds, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

New Orleans Marriott Metairie at Lakeway ratings based on 20 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for New Orleans Marriott Metairie at Lakeway

Everyone (16) Business (1) Couples (1) Family (4)
5 out of 5
Property nice, stay enjoyable. Location ideal. Would stay again

Posted by on Feb 2, 2020

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2 out of 5
There is almost nothing included in the price except a bed and a bathroom.

Posted by on Nov 22, 2019

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3 out of 5

Posted by on Nov 19, 2019

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5 out of 5
Great location at the entrance to the Lake Ponchartrain causeway. Excellent full breakfast buffet included in room rate. Room was clean and hotel is upscale. Only nit - in/out parking cost $22.00/day. Most suburban locations like this have free parking; this Marriott does not.

Posted by on Oct 2, 2019

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1 out of 5
No microwave no pool no lobby store for things you forgot. No airport shuttles

Posted by on Jul 23, 2019

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5 out of 5

Posted by on Apr 30, 2019

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Comment from Hotel Management

May 3, 2019 by craig

Thanks for sharing your 5 out of 5 review of the Marriott-Metairie. I hope you can join us again when travel brings you to our area. Sincerely, Craig Hulford - GM

5 out of 5
Nice hotel with great accommodations for my family and I. It was near city park as well where we enjoyed the celebration of the Oaks.

Posted by on Dec 16, 2018

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Comment from Hotel Management

Dec 28, 2018 by Craig H. General Manager

Thank you for choosing the Marriott New Orleans Metairie at Lakeway. We appreciate your honest feedback and hope to serve you again whenever your travels bring you back to Metairie.

5 out of 5

Posted by on Dec 15, 2018

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Comment from Hotel Management

Dec 31, 2018 by CraigH

Thank you for taking time to rate your visit at the Marriott Metairie!

2 out of 5
i had reserved a king size bed for my wife and i and we got a 2 full beds...Their was no refrigerator in the room to store my wifes medications. I asked the front desk why we didnt get a king size bed like i paid for and he said he couldnt help me , to speak to someone tomorrow in the morning...The guy the next day mumbled he didnt know why they gave me the 2 beds instead of the king and turned away and printed my receipt then walked away. I have stayed there 20 times over the past 5 years and always parked in the garage. Now its all valet and they charge 7 to 22 dollars a day to park in the garage. SO...the hidden fees keep adding up. Beware what your pay and what the final cost is...The hotel management said some of the different cost is because i went through a middle man- Travelocity.

Posted by , from Fl on Aug 21, 2018

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1 out of 5
The bartender in the evenings was very rude and unpersonable to say the least. We asked for a linen change and 300 dollars in souvenirs from our room went missing. The front desk said it could have been thrown away by accident. However, you could clearly see it was not trash and the bathroom trash was never dumped that night. The front desk women we spoke to was rude, and unsympathetic to our situation. We will speak with general manager and see what can be done however the staff is horrible and we wont return.

Posted by on Jul 24, 2018

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About the New Orleans Marriott Metairie at Lakeway

Location 3838 N Causeway Blvd, Metairie, LA 70002

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 7300 square feet (678 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly New Orleans Marriott Metairie at Lakeway. For a fee, parking is available. This 4-star Metairie hotel is smoke free.

  • 220 guestrooms or units
  • 16 levels
  • 7300 sq ft of conference space
  • 678 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (15.2 km / 9.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

New Orleans Marriott Metairie at Lakeway offers 220 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. 27-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

BISTREAUX Metairie - This restaurant serves breakfast, lunch, and dinner.

Perks - This café serves breakfast, lunch, and light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Boat tours nearby
  • Golfing nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for dinner.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for dinner.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Global Cleanliness Council (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 15 per person (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 22 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lakeway Marriott Metairie
  • Lakeway Metairie
  • Marriott Lakeway
  • Marriott Lakeway Metairie
  • Marriott Lakeway New Orleans
  • Marriott Metairie Lakeway
  • New Orleans Marriott Lakeway
  • New Orleans Marriott Lakeway Hotel
  • New Orleans Marriott Lakeway Hotel Metairie
  • New Orleans Marriott Metairie Lakeway
  • New Orleans Marriott Metairie Lakeway Hotel
  • New Orleans Marriott Metairie at Lakeway Hotel
  • New Orleans Marriott Metairie at Lakeway Metairie
  • New Orleans Marriott Metairie at Lakeway Hotel Metairie

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.