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"I have problems with my lower back always hurting, woke up the next morning and no back pain at all!! Room was very nice and the hotel has a Ruth Chri
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Family-friendly 4-star hotel near Nashville Broadway
Central Nashville getaway
Within a 10-minute walk of this West End hotel, you'll find Nashville Broadway and Vanderbilt University. Parthenon and Bridgestone Arena are also within 2 miles (3 km).
Free area shuttle
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Families will appreciate the onsite laundry facilities and in-room childcare. Guests will appreciate perks like free WiFi and a free area shuttle.
Free Internet, flat-screen TVs
Boasting comforts like premium bedding and down comforters, the 339 guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Flat-screen TVs, minibars, and coffee/tea makers are also available.
Loews Vanderbilt Hotel ratings based on 38 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Loews Vanderbilt Hotel
Everyone (14)Business (1)Family (4)
5 out of 5
Great property & staff in a great Nashville location!
Posted by a verified traveler on Aug 19, 2019
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Comment from Hotel Management
Aug 21, 2019
by Hugh, GM
We're delighted your stay at Loews Vanderbilt was an exceptional one and appreciate your compliments to our staff service, dining quality and location. We hope to welcome you again soon!
5 out of 5
Posted by a verified traveler on Aug 5, 2019
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Comment from Hotel Management
Aug 9, 2019
by Hugh, GM
Thanks for the rating. We're pleased your stay at Loews Vanderbilt was an exceptional experience we hope to welcome you again next time your travels bring you this way.
4 out of 5
Posted by a verified traveler on Aug 1, 2019
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Comment from Hotel Management
Aug 9, 2019
by Hugh, GM
Thanks for rating your stay. We're pleased to know your stay was pleasurable and hope to welcome you back again next time your travels bring you to Nashville!
2 out of 5
It is a beautiful property with a nice lobby, however they put us on the second floor with a view of an AC unit or kids had a view of the side of parking lot, when we asked to move up, they didn't let us. Paint peeling in the window sill. Ordered a refrigerator because there were none in the rooms, they had an old scratched up refrigerator and it was not plugged in. Would not stay here again, I expected better for the outrageous amount they charge.
Posted by a verified traveler on Jul 15, 2019
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Comment from Hotel Management
Jul 23, 2019
by Hugh, GM
Thank you so much for taking the time to write this detailed review. While we are pleased of the many positives during your stay, we need to hear about our opportunities as well as our successes in order for us to keep getting better. We are so sorry to hear that you had some rough patches during your stay with us and are disheartened to read the impression you left our hotel with. We do hope to have the opportunity to one day regain your trust and confidence.
1 out of 5
We were charged $115 for parking and other fees that weren't disclosed until we checked out.
Posted by a verified traveler on Mar 12, 2019
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Comment from Hotel Management
Mar 20, 2019
by Hugh, General Manager
Thank you for your feedback. While incidental fees such as overnight parking are competitive to market charges, we are sorry to hear they came as a bit of a surprise and apologize for the impression this left on your entire experience with us. We do hope to have the opportunity to regain your trust and confidence in the future.
5 out of 5
Posted by a verified traveler on Feb 23, 2019
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Comment from Hotel Management
Apr 2, 2019
by Hugh, GM
Thank you for rating your stay following your recent stay at Loews Vanderbilt. We're delighted you had a five-star experience and hope to welcome you back again next time your travels bring you this way.
5 out of 5
very clean and comfy! would definitely stay again, not too far from the action on Broadway.
Posted by a verified traveler on Oct 9, 2018
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Comment from Hotel Management
Oct 15, 2018
by Hugh, General Manager
Thank you for staying with us and for sharing your feedback. We're delighted to know you would return and hope to have that opportunity!
2 out of 5
There are very few amenities. The bar did not look very inviting, the restaurant was tucked away in a back corner with little ambiance. The walls are thin in the rooms. I could hear all conversations in the rooms next to me and in the hallway.
When I checked in I was put in a room that was next to a room with a plumbing issue. There was a tremendous amount of noise with the thin walls as the staff was trying to figure out what the problem was. I understand these things happen and decided to leave the room for a bit. I returned about 3 hours later only to find they were still banging around trying to fix the issue. When I asked the front desk to relocate me I was told they could not because the problem did not effect my room, NOT THE RIGHT ANSWER!
After mentioning that this was unacceptable and poor customer service do to the noise, they then said that they were sold out but would change my room the next and comp me for the first night.
Upon check -out I was told that they had no notation of comping me for the first night but did show the room change. Again after mentioning poor customer service they said they would make sure the room was comped but could not give me anything in writing stating the same.
It took me calling Travelocity to get the room comped.
Even if there was not an issue with my original room, I think it is over priced. There really is nothing special about it.
Posted by T, from California on Jun 28, 2018
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Comment from Hotel Management
Jun 29, 2018
by Hugh, General Manager
First and foremost, I would like to take the opportunity to thank you for leaving such a detailed review. While it is always wonderful to hear of the amazing experiences of our guests it is absolutely imperative that we learn of our shortcomings so that we are able to improve. Reading how your challenges snowballed is truly disheartening to read and there is absolutely no excuse for the experiences you faced. Please accept my heartfelt apologies for the impression you left our hotel with. We do hope you will one day allow us the opportunity to regain your trust and confidence and return for a true Loews Vanderbilt experience.
5 out of 5
most comfortable mattress ever!!
Pros:Everything!!!
Cons:nothing it was great!!
I have problems with my lower back always hurting, woke up the next morning and no back pain at all!! Room was very nice and the hotel has a Ruth Chris in the bottom floor which made it so convenient to have dinner and not have to get out in the cold!!
Posted by debra, from mayfield, ky on Dec 11, 2017
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Comment from Hotel Management
Dec 18, 2017
by Karen
Debra - Thank you for your review. We're thrilled to read your stay was exceptional and you left with a truly wonderful nights sleep. We hope to have you with us again in the very near future.
2 out of 5
Really disappointed with the cleanliness of the hotel, considering it's a Loews-- which is known to be a reputable, high-quality brand.
Our sheets were not changed, even though a pillow case was purposely placed on the floor (which everyone knows, means: replace with fresh pillowcase, please). I returned to my room to find the soiled pillowcase placed back on the pillow -- stain and all. I am horrified at the thought of what other unsanitary practices go on here when we're not looking.
When I contacted management, they did not seem surprised nor did they provide a solution for the situation. I had to ask for new sheets.
After 30 minutes and still no sheets, I had to call down again to remind them. I obviously was not a priority for them, even though I expressed how disappointed I was during my first call.
Only after I complained a second time about the poor service we were receiving, did management offer to send up a breakfast voucher, for my guest and I, which was a nice gesture, but I would much rather be treated like a valued guest the first time around than be given a free breakfast after complaining about the poor service twice.
Very disappointed in the treatment we've received thus far.
Posted by a verified traveler on Sep 11, 2017
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Comment from Hotel Management
Sep 19, 2017
by Tony - GM
While it is very disheartening to hear of your experience, I would like to thank you for taking the time to write this detailed review. We need to hear about our opportunities as well as our successes in order for us to keep getting better, so your feedback is invaluable. We take our room upkeep standards very seriously and there is no excuse for the lapses of housekeeping service you experienced. I would like to personally apologize to you for the impression you left our hotel with. Please know I have personally addressed this with the appropriate leaders and sincerely appreciate you bringing it to my attention. We do hope to have the opportunity in the future to regain your trust and confidence and welcoming you back for a true Loews Vanderbilt experience.
There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 24000 square feet (2230 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Loews Vanderbilt Hotel. A free area shuttle within 3 mi is available. For a fee, parking is available. This 4-star Nashville hotel is smoke free.
1 building
339 guestrooms or units
11 levels
24000 sq ft of conference space
2230 sq m of conference space
Dining venue
Bar or lounge
Coffee shop
Childcare (surcharge)
Business center (24 hours)
Conference center
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Free area shuttle
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Microwave (on request)
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Airport: Nashville, TN (BNA-Nashville Intl.) (14.1 km / 8.7 mi)
Train station: Nashville Riverfront Station (2.9 km / 1.8 mi)
Property shuttles: Free area shuttle within 3 mi
Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge
Room Amenities
Loews Vanderbilt Hotel offers 339 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Nashville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2015.
Separate bedroom
Minibar
In-room dining (24 hours)
Flat-screen television
Premium channels
Movies for purchase
Microwave available
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Masons - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Happy hour is offered.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Golfing nearby
Segway rental/tour nearby
Golf lessons available nearby
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is 18
Special check-in instructions:
This hotel will place an authorization for 1 night's room rate plus tax for each room for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for USD 25.0 per night.
Free cribs (infant beds)!
Pets
Pets: USD 50 per accommodation, per stay
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.
Only service animals are allowed
Noise-free rooms not guaranteed
Service animals exempt from fees/restrictions
Debit cards not accepted
Parking height restrictions apply
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: USD 35.00 per night (in/out privileges)
Valet parking fee: USD 39.00 per night (in/out privileges)
Pet fee: USD 50 per accommodation, per stay
In-room microwave fee: USD 25.0 per day
Rollaway bed fee: USD 25.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Loews Hotel Nashville Vanderbilt
Loews Nashville Vanderbilt
Loews Vanderbilt Hotel Nashville
Loews Vanderbilt Nashville
Loews Nashville
Nashville Loews
Loews Vanderbilt Hotel
Loews Vanderbilt
Loews Vanderbilt Hotel Hotel
Loews Vanderbilt Hotel Nashville
Loews Vanderbilt Hotel Hotel Nashville
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
