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"Very good location. Lots of shopping & restaurants very close. One block from 747 bus stop for trip to/from airport. " More

By a verified traveler on Tue 20 Feb 2018

Hotel Description

3-star eco-friendly hotel near Sainte-Catherine Street

Downtown Montreal stay

At this Ville-Marie hotel, you'll be well placed to visit Sainte-Catherine Street and The Underground City, both within a 5-minute walk. Montreal Museum of Fine Arts and Christ Church Cathedral are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A hair salon, express check-out, and a computer station are also on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 197 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include free local calls, hair dryers, and ironing boards.

Standard Room, 1 Queen Bed, Non Smoking (Small Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$120* Per night/room Aug 19 - Aug 20

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Business Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Plus Montreal Downtown-Hotel Europa ratings based on 41 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Montreal Downtown-Hotel Europa

Everyone (12) Couples (4) Family (4)
4 out of 5
The location was great. The bathroom was rather small. The view was terrible from our room. Love having a small fridge in the room!

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 26, 2019 by Anthony

Thank you for staying with us. Your feedback regarding our rooms will help us implement improvements to offer a better experience for future guests.

4 out of 5
Old hotel remodeled,would have rather had king size bed

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 15, 2019 by Reception

Thanks for staying with us. We appreciate your feedback! If you ever book with us again, we will do everything in our power to provide you with a positive experience and, if available, a bigger bed. Kind regards,

3 out of 5
It is not my first time at BW, but such a big disappointment this time. First, price advertise was not price I ended up paying ( maybe Travelocity issue maybe). The room I got 239 had a ridiculous disrespectful small bathroom with A 3/4 door ( bath get flooded), no fan, and space is so small, you can’t seat on the toilet ! Please do not rent that room. It is the first time I’m writing such review, but that was so bad.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 9, 2019 by Robert Y

Dear Guest, We would like to thank you for choosing our hotel during your visit in Montreal. We are sorry to hear that your experience was subpar. Unfortunately, our queen sized bedrooms are quite small this is why we do indicate that it's a small room upon booking. We do recommend booking a King Size bed which is an upgrade of 20$ per night, the room size is much bigger. Best regards,

3 out of 5
The location is excellent for visits to the Bell Centre. Staff was very nice. I had an issue w/the manager though. We were locked out of our room. 7 keys later including the staff's master key, maintenance had to change the lock. We we 1 hr late for a dinner engagement. I asked the manager for compensation and he refused to discuss that night, insisting I come back the next day. Totally unacceptable. He was avoiding the situation and apparently does not understand how valuable good customer service is. We will stay somewhere else on our next visit.

Posted by on Apr 5, 2019

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Comment from Hotel Management

Apr 30, 2019 by Anthony

On behalf on the whole Best Western Hotel Europa team, I'd like to apologize for not exceeding your expectations. We strive to offer a stellar customer service experience to all our guests and we sincerely regret the fact that you felt that your situation was mishandled. We will use your feedback to implement improvements in order to offer a superior experience to our future guests! Please feel free to contact us directly at any time to discuss your case. Thank you,

4 out of 5
The place could use a new elevator and sound proofing. Other than that, nice rooms, pleasant staff and good location!

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 29, 2019 by Aziz

Dear Guest, We are happy you enjoyed your room, our staff and great location, however we are sorry for the elevator noise. We hope to welcome you back in the near future. Warm Regards,

4 out of 5

Montreal

Very good location. Lots of shopping & restaurants very close. One block from 747 bus stop for trip to/from airport.

Posted by , from WI on Feb 20, 2018

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Comment from Hotel Management

Feb 21, 2018 by Alexandre

Dear CT, Thank you for taking the time to share your feedback with us . We are glad you enjoyed your stay in Montreal as well as our location & services. We will be honored to welcome you again on your next visit to Montreal. Best regards, Alexandre Vergnes Front Office Supervisor

4 out of 5

48 HOUR CANCELLATION NOTICE

The stay was excellent with a top notch breakfast package included in conjunction with a Cora restaurant within the building. Our stay coincided with the recent deep freeze in Montreal so we bailed on the last of five days in the hotel. We gave notice the previous day and there was no comment from the registration clerk that we advised. On checking out we were advised that we had to give 48 hours notice so we paid for a day that we did not use. This is very unsatisfactory.

Posted by , from Toronto on Jan 5, 2018

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Comment from Hotel Management

Jan 17, 2018 by Amélie - Front Desk Supervisor

Dear John, Thank you for taking the time to share your feedback with us. We are glad you enjoyed your stay in Montreal as well as our location & services. Regarding the cancellation policies, we are sorry that our staff did not informed you properly and for sure we will do an improvment with our team. However this is our hotel policies for every reservation and we are sorry for the misunderstanding regarding that. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

5 out of 5

Great place to stay.

Pros: Friendly staff. Room was a very nice. It was nice there was access to 2 restaurants within the hotel itself if we didn't really feel like going out.
Location: The hotel is a great access point to the metro station and many restaurants.
It was a very nice hotel to stay. When we booked Montreal was very cold. -20 deg at night. Brrr. Room had great heating and we actually got an upgrade when we arrived. Very cool. :) Had no issues even with slightly loud neighbors. Could barely hear them. Definitely would book here again if we go back to Montreal.

Posted by , from Virginia on Dec 22, 2017

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Comment from Hotel Management

Dec 22, 2017 by Alexandre

Dear Dawn, Thank you for taking the time to share your feedback with us . We are glad you enjoyed your stay in Montreal as well as our Staff & services. We will be honored to welcome you again on your next visit to Montreal. Best regards, Alexandre Front Desk Supervisor

4 out of 5

Great room with interesting access

We enjoyed this hotel and it was a good deal for the price. We stayed on what we called the 6th floor+. Although our room was numbered in the 600s, once on the 6th floor there was an additional set of stairs to reach a handful of rooms. The room was very nice with a vaulted ceiling and a large bathroom.

Posted by on Jul 4, 2016

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4 out of 5

Very nice basic hotel in the middle of the city

Pros: The beds were super comfy! The location was great for the price.
Cons: Change the room pictures on the website to more accurately depict the rooms.
Very affordable hotel for the location. The bed was very comfortable, the room nicely decorated, and the bathroom was very nice. Overall I am very happy with this hotel and the price we paid for the room. There were a couple miscommunications that causes me not to rate this hotel as 5/5. First, the picture of the room on the website was a long room with a small wall dividing the sleeping and sitting areas. This was not the case at all. The room was a regular sized hotel room. A great room, but my expectations were different based on the picture. Second, we were told that the only crib they had left was old and rusty. I'm not sure any parent would be happy letting their baby sleep in a crib of this description. So we almost left. Turns out it was just an older pack n play. Not ideal, but just fine. I would recommend this hotel to anyone looking to visit Montreal on a modest budget.

Posted by , from New York on Jun 30, 2016

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About the Best Western Plus Montreal Downtown-Hotel Europa

Location 1240 Drummond Street, Montreal, QC H3G1V7

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Best Western Plus Montreal Downtown-Hotel Europa. This 3-star Montreal hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 3003 sq ft of conference space
  • 279 sq m of conference space
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.) (18.3 km / 11.4 mi)
  • Train station: Montreal Lucien-L'Allier Station (0.6 km / 0.4 mi)
  • Metro station: Peel Station (0.5 km / 0.3 mi)
  • Parking:

Room Amenities

Best Western Plus Montreal Downtown-Hotel Europa offers 197 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Montreal hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 1:00 PM and on weekends from 7:00 AM to 1:00 PM.

Chez Cora - This restaurant specializes in regional cuisine and serves breakfast, brunch, lunch, and light fare. A children's menu is available.

Bistro Bar Addies - This bistro specializes in regional cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 13.50 for adults and CAD 13.50 for children (approximately)
  • Nearby parking fee: CAD 25 per day
  • Late check-out fee: CAD 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Europa
  • Best Western Plus Montréal Downtown Europa
  • Best Western Plus Montreal Downtown hotel Europa
  • Best Western Plus Montréal Europa
  • Best Western Plus Montréal Hotel Europa
  • Best Western Plus Montreal Downtown-hotel Europa Hotel
  • Best Western Plus Downtown-hotel Europa Hotel
  • Best Western Plus Montreal Downtown-hotel Europa
  • Best Western Plus Downtown-hotel Europa
  • Best Western Hotel Montreal
  • Best Western Montreal
  • Montreal Best Western
  • Best Western Plus Montréal Downtown Hotel Europa

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.