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4.2 out of 5

"Would stay again staff was wonderful. Room was great. " More

By a verified traveler on Sat 22 Feb 2020

Hotel Description

Eco-friendly hotel near Sainte-Catherine Street

Downtown Montreal stay

At this Ville-Marie hotel, you'll be well placed to visit Sainte-Catherine Street and The Underground City, both within a 5-minute walk. Montreal Museum of Fine Arts and Bell Centre are also within half a mile (1 km).

Multiple dining options

This eco-friendly hotel features 2 restaurants, a bar/lounge, and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A hair salon, express check-out, and a computer station are also on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 197 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Free international calls, free long-distance calls, and free local calls are also available.

Standard Room, 1 Queen Bed, Non Smoking (Small Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$65* Per night/room Jun 26 - Jun 27

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Business Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Plus Montreal Downtown-Hotel Europa ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Montreal Downtown-Hotel Europa

Everyone (3) Couples (6) Family (4)
4 out of 5
Would stay again staff was wonderful. Room was great.

Posted by , from Connecticut on Feb 22, 2020

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Comment from Hotel Management

Feb 23, 2020 by Anthony

Thank you for your stay. We appreciate your feedback.

5 out of 5
Nice staff, Very clean. No Parking. $18 per day near by.

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by alex

Dear Guest, Thank you for choosing the Best Western Plus Europa Hotel as your accommodation. We are happy to know that you have enjoyed your stay with us, and we look forward to your next visit. Best Regards, Alexandru

4 out of 5
The location was great. The bathroom was rather small. The view was terrible from our room. Love having a small fridge in the room!

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 26, 2019 by Anthony

Thank you for staying with us. Your feedback regarding our rooms will help us implement improvements to offer a better experience for future guests.

4 out of 5
Old hotel remodeled,would have rather had king size bed

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 15, 2019 by Reception

Thanks for staying with us. We appreciate your feedback! If you ever book with us again, we will do everything in our power to provide you with a positive experience and, if available, a bigger bed. Kind regards,

3 out of 5
It is not my first time at BW, but such a big disappointment this time. First, price advertise was not price I ended up paying ( maybe Travelocity issue maybe). The room I got 239 had a ridiculous disrespectful small bathroom with A 3/4 door ( bath get flooded), no fan, and space is so small, you can’t seat on the toilet ! Please do not rent that room. It is the first time I’m writing such review, but that was so bad.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 9, 2019 by Robert Y

Dear Guest, We would like to thank you for choosing our hotel during your visit in Montreal. We are sorry to hear that your experience was subpar. Unfortunately, our queen sized bedrooms are quite small this is why we do indicate that it's a small room upon booking. We do recommend booking a King Size bed which is an upgrade of 20$ per night, the room size is much bigger. Best regards,

3 out of 5
The location is excellent for visits to the Bell Centre. Staff was very nice. I had an issue w/the manager though. We were locked out of our room. 7 keys later including the staff's master key, maintenance had to change the lock. We we 1 hr late for a dinner engagement. I asked the manager for compensation and he refused to discuss that night, insisting I come back the next day. Totally unacceptable. He was avoiding the situation and apparently does not understand how valuable good customer service is. We will stay somewhere else on our next visit.

Posted by on Apr 5, 2019

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Comment from Hotel Management

Apr 30, 2019 by Anthony

On behalf on the whole Best Western Hotel Europa team, I'd like to apologize for not exceeding your expectations. We strive to offer a stellar customer service experience to all our guests and we sincerely regret the fact that you felt that your situation was mishandled. We will use your feedback to implement improvements in order to offer a superior experience to our future guests! Please feel free to contact us directly at any time to discuss your case. Thank you,

4 out of 5
The place could use a new elevator and sound proofing. Other than that, nice rooms, pleasant staff and good location!

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 29, 2019 by Aziz

Dear Guest, We are happy you enjoyed your room, our staff and great location, however we are sorry for the elevator noise. We hope to welcome you back in the near future. Warm Regards,

5 out of 5

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 24, 2019 by Alex

Dear Guest, Thank you for choosing the Best Western Plus Europa Hotel as your accommodation. We are happy to know that you have enjoyed your stay with us, and we look forward to your next visit. Best Regards, Alexandru Tudor Front Office Supervisor Best Western Plus Montreal Downtown-Hotel Europa

5 out of 5
Great location, a 5 minute walk to the Bell Centre and a nice clean room with easy parking!

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 3, 2019 by Alina

Goof afternoon and thank you for your review! We appreciate that !

4 out of 5
Close to all the stores - downtown, for a place downtown- surprise it was quiet

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 20, 2019 by Front Desk

Thanks for staying with us. We appreciate your feedback!

About the Best Western Plus Montreal Downtown-Hotel Europa

Location 1240 Drummond Street, Montreal, QC H3G1V7

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Best Western Plus Montreal Downtown-Hotel Europa. This Montreal hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 3003 sq ft of conference space
  • 279 sq m of conference space
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Trudeau International Airport (YUL) (17.7 km / 11 mi)
  • Train station: Lucien L'Allier Station (0.6 km / 0.4 mi)
  • Metro station: Peel Station (0.5 km / 0.3 mi)

Room Amenities

Best Western Plus Montreal Downtown-Hotel Europa offers 197 accommodations with safes and coffee/tea makers. 40-inch flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Montreal hotel provides complimentary wireless Internet access. Business-friendly amenities include phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 1:00 PM and on weekends from 7:00 AM to 1:00 PM.

Chez Cora - This restaurant specializes in regional cuisine and serves breakfast, brunch, lunch, and light fare. A children's menu is available.

Bistro Bar Addies - This bistro specializes in regional cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property Registry Number - 541785
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 14.50 for adults and CAD 14.50 for children (approximately)
  • Nearby parking fee: CAD 25 per day
  • Late check-out fee: CAD 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Europa
  • Best Western Plus Montréal Downtown Europa
  • Best Western Plus Montreal Downtown hotel Europa
  • Best Western Plus Montréal Europa
  • Best Western Plus Montréal Hotel Europa
  • Best Western Plus Montreal Downtown-hotel Europa Hotel
  • Best Western Plus Downtown-hotel Europa Hotel
  • Best Western Plus Montreal Downtown-hotel Europa
  • Best Western Plus Downtown-hotel Europa
  • Best Western Hotel Montreal
  • Best Western Montreal
  • Montreal Best Western
  • Best Western Plus Montréal Downtown Hotel Europa
  • Plus Montreal Europa Montreal
  • Best Western Plus Montreal Downtown-Hotel Europa Hotel
  • Best Western Plus Montreal Downtown-Hotel Europa Montreal
  • Best Western Plus Montreal Downtown-Hotel Europa Hotel Montreal

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.