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Portola Hotel & Spa at Monterey Bay

4-star property
Two Portola Plaza, Monterey, CA 1-855-201-7819
4.6 out of 5
Exceptional!
See all 14 travelocity Reviews

"Nice clean rooms Staff was very nice " More

By a verified traveler on Sat 08 Jan 2022

Points Of Interest

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Hotel Description

4-star resort near Monterey Bay, connected to the convention center

Oceanside stay

Within a 15-minute walk of this Downtown Monterey resort, you'll find Fisherman's Wharf and Monterey Bay. Golden State Theatre and Munras Avenue are also within half a mile (1 km).

Renovated in 2020

This smoke-free resort includes 2 restaurants, an outdoor pool, and a gym. Traveling on business? Take advantage of the laundry service and WiFi in public areas. Valet parking, a terrace, and luggage storage are also offered.

Comfy beds, WiFi

The 379 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include WiFi, wired Internet, and LCD TVs with cable channels. Housekeeping is available on request.

Room, 1 King Bed (Portola)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$216* Per night/room Jan 27 - Jan 28

Room, 1 King Bed (Partial View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Partial View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Portola Room Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Run of House

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Courtyard)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Portola Hotel & Spa at Monterey Bay ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Portola Hotel & Spa at Monterey Bay

Everyone (7) Couples (2) Family (5)
5 out of 5
Nice clean rooms Staff was very nice

Posted by on Jan 8, 2022

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Comment from Hotel Management

Jan 10, 2022 by Troy

Thank you for staying with us and providing your feedback.

5 out of 5
Everything was perfect

Posted by on Nov 5, 2021

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Comment from Hotel Management

Nov 5, 2021 by Troy

Thank you for staying with us and providing your feedback.

5 out of 5
The hotel is perfectly located next to the wharf. Everything is within walking distance. For the price i expected a microwave in the room, but there is a decent coffee maker and refrigerator.

Posted by , from Citrus Heights on Oct 13, 2021

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Comment from Hotel Management

Oct 13, 2021 by Troy

Thank you for staying with us and providing your feedback.

5 out of 5
n/a

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 21, 2021 by Troy

Thank you for staying with us and providing your feedback.

5 out of 5

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 16, 2021 by Troy

Thank you for staying with us and providing your feedback.

5 out of 5
Gorgeous hotel, great location, and staff was very friendly :)

Posted by on May 24, 2021

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Comment from Hotel Management

May 24, 2021 by Troy

Thank you for staying with us and providing your feedback.

5 out of 5
New furniture in the rooms.

Posted by on May 14, 2021

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Comment from Hotel Management

May 14, 2021 by Troy

Thank you for staying with us and providing your feedback.

4 out of 5
Great location and walking distance for downtown restaurants or walking distance to pier. Great stay

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 22, 2021 by Troy

Thank you for staying with us and providing your feedback. We look forward to welcoming you back in the near future.

5 out of 5

Posted by on Jan 7, 2020

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1 out of 5

Posted by on Nov 28, 2019

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About the Portola Hotel & Spa at Monterey Bay

Location Two Portola Plaza, Monterey, CA 93940

Property Features

Portola Hotel & Spa at Monterey Bay offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Portola Hotel & Spa at Monterey Bay. Parking is available for a fee. A complete renovation of Portola Hotel & Spa at Monterey Bay was completed in December 2020. This 4-star Monterey resort is smoke free.

  • 379 guestrooms or units
  • 7 levels
  • 9 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Monterey Station (2.3 km / 1.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in December 2020.

  • Pillowtop beds
  • In-room dining
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekends from 6:30 AM and 10:30 AM.

Jacks Monterey - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Peter B's Brewpub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Room service is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 50 per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Free PCR COVID-19 testing is available on site. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Free onsite COVID-19 testing (PCR) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 22.00 per night (in/out privileges)
  • Secured valet parking fee: USD 27.00 per night (in/out privileges)
  • Pet deposit: USD 50 per night
  • Pet fee: USD 50 per accommodation, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Portola
  • Monterey Bay Portola Hotel
  • Portola Hotel
  • Portola Hotel Monterey Bay
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola
  • Portola Hotel Monterey Bay
  • Portola Hotel Spa at Monterey Bay
  • Portola & At Monterey Monterey
  • Portola Hotel Spa at Monterey Bay
  • Portola Hotel & Spa at Monterey Bay Resort
  • Portola Hotel & Spa at Monterey Bay Monterey
  • Portola Hotel & Spa at Monterey Bay Resort Monterey

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.