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Portola Hotel & Spa at Monterey Bay

4-star property
Two Portola Plaza, Monterey, CA 1-855-201-7819
4.6 out of 5
Exceptional!
See all 27 travelocity Reviews

"First time staying in this hotel, and it will not be the last. Clean, quiet, walking distance to restaurants. What more could you ask for? " More

By a verified traveler on Sun 01 Oct 2023

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Hotel Description

4-star spa resort near Monterey Bay Aquarium, connected to the convention center

Oceanside stay

A stay at this Downtown Monterey resort places you within half a mile (1 km) of Fisherman's Wharf and 2 miles (3 km) of Monterey Bay Aquarium. Cannery Row and Monterey Bay are also within 2 miles (3 km).

Renovated in 2020

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free resort. Traveling on business? Take advantage of the laundry service and WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy the gym.

Portola Room Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$193* Per night/room Nov 1 - Nov 2

Room, 1 King Bed (Partial Harbor View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Courtyard)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Portola)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds (Partial Harbor View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Harbor View (Partial)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Portola Hotel & Spa at Monterey Bay ratings based on 27 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Portola Hotel & Spa at Monterey Bay

Everyone (14) Couples (4) Family (8)
5 out of 5
First time staying in this hotel, and it will not be the last. Clean, quiet, walking distance to restaurants. What more could you ask for?

Posted by on Oct 1, 2023

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Comment from Hotel Management

Oct 2, 2023 by Troy

Thank you for staying with us and providing your feedback.

5 out of 5
The Steelers are going to lose on Monday Night Football

Posted by on Sep 19, 2023

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Comment from Hotel Management

Sep 19, 2023 by Troy

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5 out of 5
Onsite restaurant was wonderful: delicious food, nice ambiance, friendly staff. We also liked walking around in the evening and felt safe doing so. Fun to explore surrounding area. Very walkable. Crepe place (Brittany’s) was good, fast too. We would stay again.

Posted by , from SAN JOSE on Aug 29, 2023

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Comment from Hotel Management

Aug 29, 2023 by Troy

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2 out of 5
The food at the restaurant was pretty bad. I had the worst filet I’ve ever had and the hostess looked as though she was mad at the world. It was a disappointing stay for the cost which was higher then normal because it was car week. The customer service really needs work. It was great when it was the Double tree. I won’t stay here again.

Posted by on Aug 17, 2023

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Comment from Hotel Management

Aug 18, 2023 by Troy

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5 out of 5

Posted by on Jun 12, 2023

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Comment from Hotel Management

Jun 13, 2023 by Troy

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5 out of 5
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Posted by , from SAN DIEGO on May 15, 2023

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Comment from Hotel Management

May 16, 2023 by Troy

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5 out of 5
We enjoyed the Portola and will definitely stay here again. The only negative is that it is pricey, but staff is first class and very helpful.

Posted by on Apr 5, 2023

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Comment from Hotel Management

Apr 5, 2023 by Troy

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5 out of 5

Posted by , from North Fork on Apr 2, 2023

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Comment from Hotel Management

Apr 24, 2023 by Troy

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5 out of 5

Posted by , from Santa Barbara on Dec 21, 2022

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5 out of 5

Posted by on Nov 20, 2022

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About the Portola Hotel & Spa at Monterey Bay

Location Two Portola Plaza, Monterey, CA 93940

Property Features

Portola Hotel & Spa at Monterey Bay offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee. Spa services, a terrace, and a vending machine are also featured at the business-friendly Portola Hotel & Spa at Monterey Bay. Parking is available for a fee. A complete renovation of Portola Hotel & Spa at Monterey Bay was completed in December 2020. This 4-star Monterey resort is smoke free.

  • 379 guestrooms or units
  • 7 levels
  • 9 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Monterey Station (2.4 km / 1.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in December 2020.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Jacks Monterey - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Peter B's Brewpub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Nearby Activities

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has couples treatment room(s). Services include massages.

  • Couples treatment rooms
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 58.18 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8–20 for adults, and USD 5–10 for children
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 25.55 per night (in/out privileges)
  • Secured valet parking fee: USD 31.36 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Portola
  • Monterey Bay Portola Hotel
  • Portola Hotel
  • Portola Hotel Monterey Bay
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola
  • Portola Hotel Monterey Bay
  • Portola Hotel Spa at Monterey Bay
  • Portola & At Monterey Monterey
  • Portola Hotel Spa at Monterey Bay
  • Portola Hotel & Spa at Monterey Bay Resort
  • Portola Hotel & Spa at Monterey Bay Monterey
  • Portola Hotel & Spa at Monterey Bay Resort Monterey

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.