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Portola Hotel & Spa at Monterey Bay

4-star property
Two Portola Plaza, Monterey, CA 1-855-201-7819

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4.1 out of 5
Very good!
See all 65 Travelocity Reviews

"Nice sized room with a balcony. Great location for the visit to Fisherman's wharf which is lined with restuarants and whale watching tours, free trol ... " More

By a verified traveler on Sat 28 Jul 2018

Points Of Interest

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Hotel Description

4-star spa resort near Maritime Museum, connected to the convention center

Oceanside stay

A stay at this Downtown Monterey resort places you steps from Maritime Museum and a 5-minute walk from Fisherman's Wharf. Monterey Bay and Dennis the Menace Park are also within 2 miles (3 km).

Full-service spa, outdoor pool

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free resort. Traveling on business? Take advantage of the business center, laundry service, and valet parking. Unwind with a drink at one of the 2 bars/lounges and enjoy perks like a free shopping center shuttle.

Comfy beds, WiFi

The 379 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include WiFi and room service.

Portola King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$153* Per night/room Dec 22 - Dec 23

Portola Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Run of House

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Harbor View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Portola Hotel & Spa at Monterey Bay ratings based on 65 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Portola Hotel & Spa at Monterey Bay

Everyone (28) Couples (1)
1 out of 5

Posted by on Nov 28, 2019

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5 out of 5
We had a great time, not only was the hotel clean and staff friendly, the hotel location was perfect, walking distance to the wharf.

Posted by on Aug 26, 2019

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5 out of 5
Central location, restaurants and activities within walking distance. Other activities like the aquarium and Cannery Row are a short drive, 10 min or less. Hotel is chic and guest rooms are clean and updated.

Posted by on Jul 5, 2019

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5 out of 5

Posted by on Apr 5, 2019

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5 out of 5
Great place. Close to the beach and great restaurants. Parked at the hotel (valet is only $2 more than reg parking) and never got in the car again. Even their famous chocolate chip cookies at check in. Great place.

Posted by , from San Luis Obispo, us on Jan 21, 2019

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5 out of 5
Nice sized room with a balcony. Great location for the visit to Fisherman's wharf which is lined with restuarants and whale watching tours, free trolly which stops right at the front of the hotel for a visit to Cannery row, and easy access to 17 mile scenic trail around Pebble beach.

Posted by on Jul 28, 2018

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5 out of 5

Fisherman's Wharf

Pros: Location and Room
Cons: None
Location: Perfect location to the Fisherman's Wharf
Perfect stay, Hotel and Staff were Terrific !!! Location to Fisherman's Wharf was perfect... We had an Excellent Dinner on the Pier before walking back to our Hotel.....

Posted by on Dec 13, 2017

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4 out of 5

Mini vacation to Monterey california

We arrived on Wednesday and was greeted by friendly vale parking and staff. $20 self parking per day. Close to water, downtown shops. We had a great experience and will come back again. There was outside construction we were not told about, but was not an issue with the noise. Part of the facility was closed for remodeling.

Posted by , from San Diegi on Dec 3, 2017

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5 out of 5

The rooms and views are excellent!

The staff is very friendly , the food is excellent! We love the atmosphere. Like the fact that we are close to town, the pier and ocean. Hope to stay again soon!

Posted by on Nov 28, 2017

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3 out of 5

Overnight stay

Hotel is beautiful but much too big for me. I didn't like that we had to park in a parking grage, luggage all our luggage, then all the way on the 4th floor. It was really noisy. Our room faced a busy street. No tub for my lil one and no complimentary breakfast. And the pool was across the road! Not ideal. The room itself was nice, clean and comfy.

Posted by on Jul 23, 2017

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About the Portola Hotel & Spa at Monterey Bay

Location Two Portola Plaza, Monterey, CA 93940

Renovations + Closures

The property will be renovating from 11 November 2019 to 30 April 2020 (completion date subject to change). The following areas are affected:

  • Guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Portola Hotel & Spa at Monterey Bay offers its guests a full-service spa, an outdoor pool, and a steam room. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee. There's an onsite business center. Event space at this resort measures 60000 square feet (5574 square meters) and includes conference space. A 24-hour fitness center, spa services, and a terrace are also featured at the business-friendly Portola Hotel & Spa at Monterey Bay. Parking is available for a fee. This 4-star Monterey resort is smoke free.

  • 379 guestrooms or units
  • 7 levels
  • 9 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 60000 sq ft of conference space
  • 5574 sq m of conference space
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Monterey, CA (MRY-Monterey Peninsula) (5.3 km / 3.3 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Portola Hotel & Spa at Monterey Bay offers 379 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Jacks Monterey - This restaurant specializes in Californian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Peters B's Craft Brewery - Overlooking the garden, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

The Club Room - This restaurant serves breakfast only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Spa on The Plaza has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a steam room.

The spa is open daily.

  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per accommodation, per night (maximum USD 100 per stay)
  • Maximum 2 per room (weight limit: 150 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Car not required
  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • 1 percent destination fee will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 5.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 21.00 per day (in/out privileges)
  • Valet parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night (maximum USD 100 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Portola
  • Monterey Bay Portola Hotel
  • Portola Hotel
  • Portola Hotel Monterey Bay
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola
  • Portola Hotel Monterey Bay
  • Portola Hotel Spa at Monterey Bay
  • Portola & At Monterey Monterey
  • Portola Hotel Spa at Monterey Bay
  • Portola Hotel & Spa at Monterey Bay Resort
  • Portola Hotel & Spa at Monterey Bay Monterey
  • Portola Hotel & Spa at Monterey Bay Resort Monterey

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
url importing https://www.travelocity.com/Monterey-Hotels-Portola-Hotel-&-Spa-at-Monterey-Bay.h1024-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.