Portola Hotel & Spa at Monterey Bay

4-star property
Two Portola Plaza, Monterey, CA 1-855-201-7819
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4.1 out of 5
Very good!
See all 59 Travelocity Reviews

"Perfect stay, Hotel and Staff were Terrific !!! Location to Fisherman's Wharf was perfect... We had an Excellent Dinner on the Pier before walking b ... " More

By a verified traveler on Wed 13 Dec 2017

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Hotel Description

A family-friendly stay in Monterey awaits you at Portola Hotel & Spa at Monterey Bay. Within steps you'll find Maritime Museum and Fisherman's Wharf within a short 5-minute stroll. Highlights at this resort include 3 restaurants, 2 bars/lounges, and a full-service spa.

All 379 rooms feature LCD TVs with cable channels, and you can enjoy WiFi, wired Internet, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and free toiletries. Ceiling fans, safes, and hair dryers are also available.

A day of pampering can include body wraps and mani/pedis along with access to the steam room. The restaurant, Jacks Monterey, serves Californian cuisine and is open for lunch and dinner. Peters B's Craft Brewery is the resort's own pub, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool and 24-hour fitness center as well as access to bike rentals. 60000 square feet (5574 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include WiFi in public areas and a coffee shop/café. Buffet breakfast is available daily between 6 AM and 11 AM. There's also valet parking, along with the convenience of a free shopping center shuttle.

Attractions within a 30-minute walk of this 4-star Old Monterey resort include Monterey Bay Aquarium and Dennis the Menace Park.

Portola Hotel & Spa at Monterey Bay ratings based on 59 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Fisherman's Wharf

Pros: Location and Room
Cons: None
Location: Perfect location to the Fisherman's Wharf
Perfect stay, Hotel and Staff were Terrific !!! Location to Fisherman's Wharf was perfect... We had an Excellent Dinner on the Pier before walking back to our Hotel.....

Posted by on Dec 13, 2017

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4 out of 5

Mini vacation to Monterey california

We arrived on Wednesday and was greeted by friendly vale parking and staff. $20 self parking per day. Close to water, downtown shops. We had a great experience and will come back again. There was outside construction we were not told about, but was not an issue with the noise. Part of the facility was closed for remodeling.

Posted by , from San Diegi on Dec 3, 2017

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5 out of 5

The rooms and views are excellent!

The staff is very friendly , the food is excellent! We love the atmosphere. Like the fact that we are close to town, the pier and ocean. Hope to stay again soon!

Posted by on Nov 28, 2017

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3 out of 5

Overnight stay

Hotel is beautiful but much too big for me. I didn't like that we had to park in a parking grage, luggage all our luggage, then all the way on the 4th floor. It was really noisy. Our room faced a busy street. No tub for my lil one and no complimentary breakfast. And the pool was across the road! Not ideal. The room itself was nice, clean and comfy.

Posted by on Jul 23, 2017

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3 out of 5

Nice location & Comfortable room

Pros: Location & comfort of the room
Cons: Tell people there is major construction happening or move them to room away from noise/construction.
Location: Main street across the street & Pier out the back door .
Good Location to Pier & town centre. Major construction happening next door which started 7:30am. Hotel wasn't full so not sure why we were put in a room overlooking the major construction(new hotel) less than 50 feet away. Room clean & comfortable.

Posted by , from Sydney, Australia on Jul 7, 2017

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5 out of 5

Under construction.

Don't let the current remodel project fool you... this hotel offers good views, easy walks to shops, restaurants and the aquarium. Hotel staff provided excellent customer service.

Posted by , from Texas on Mar 13, 2017

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5 out of 5

Great hotel by Monterey's Fishermans Wharf

Despite construction of an expanded convention center, this is an excellent hotel. We enjoyed the location, adjacent to Custom House Plaza and Fishermans Wharf. We loved our room with king bed, balcony and view of the Bay and appreciated the sustainable policies and toiletries the hotel has adopted.

Posted by , from Pacifica, CA on Feb 10, 2017

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4 out of 5

Nice Hotel but in the middle of a big renovation.

Pros: Staff
The only problem was the booking Travelocity you need to work on that!

Posted by on Jan 2, 2017

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5 out of 5
The hotel has a great location close to historic downtown and within walking distance to Cannery Row. The hotel and amenities are top notch. Had a great time!

Posted by on Nov 15, 2016

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5 out of 5

Great hotel near the ocean

Pros: Clean rooms. Nice furnishings. Friendly staff.
Location: Great location for shopping and sightseeing.
Great location. Shops and eateries within walking distance of hotel. Aesthetically pleasing.

Posted by , from Northern CA on Sep 19, 2016

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About the Portola Hotel & Spa at Monterey Bay

Location Two Portola Plaza, Monterey, CA 93940

Property Features

Portola Hotel & Spa at Monterey Bay offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee. Business amenities include a business center and meeting rooms. Event space at this resort measures 60000 square feet (5574 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Portola Hotel & Spa at Monterey Bay. For a fee, parking is available. This 4-star Monterey resort is smoke free.

  • 379 guestrooms or units
  • 7 levels
  • 9 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 8 conference rooms
  • 60000 sq ft of conference space
  • 5574 sq m of conference space
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Monterey, CA (MRY-Monterey Peninsula) (5.3 km / 3.3 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Portola Hotel & Spa at Monterey Bay offers 379 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Jacks Monterey - This restaurant specializes in Californian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Peters B's Craft Brewery - Overlooking the garden, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

The Club Room - This restaurant serves breakfast only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Hotel guests can access the spa’s 24-hour fitness center and pool located at the adjacent spa.


In addition to its proximity to Monterey’s marquee attractions, including the Monterey Bay Aquarium, Portola Hotel & Spa at Monterey Bay provides convenient access to the Path of History, a historical tour depicting Monterey as the first state capital of California, which passes through the hotel’s waterfront plaza; scenic running and bike paths immediately adjacent to the hotel; nearby sea kayaking and paddle boarding facilities; the Monterey Maritime and History Museum; Memory Gardens; and the Pacific House Museum.

Monterey is home to 18 championship golf courses, including Pebble Beach Golf Links, Del Monte Golf Course, Spyglass Hill Golf Course, and Links at Spanish Bay, which are all less than six miles from the hotel.


The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Bicycle rentals on site
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per accommodation, per night (maximum USD 100 per stay)
  • Maximum 2 per room (weight limit: 150 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Service animals exempt from fees/restrictions

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 5.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 20.00 per day (in/out privileges)
  • Valet parking fee: USD 23.00 per day (in/out privileges)
  • Extended parking fee: USD 25 per night
  • Pet fee: USD 50 per accommodation, per night (maximum USD 100 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Portola
  • Monterey Bay Portola Hotel
  • Portola Hotel
  • Portola Hotel Monterey Bay
  • Portola Monterey Bay
  • Portola Hotel And Spa At Monterey Bay
  • Portola

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.