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"The overall experience was great. My only concerns were the hot water. We only had really hit water on the last day. Luke warm water for 4 daya, an
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Stay at this Falmouth property and you'll be within 2 miles (3 km) of Luminous Lagoon and 9 miles (15 km) of Silver Sands Public Beach. Montego Bay Convention Centre is within 16 miles (25 km) and Rose Hall Great House is within 20 miles (32 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and a nightclub. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities. Enjoy the 4 outdoor pools and free perks like buffet breakfast and valet parking.
Free WiFi, flat-screen TVs
The 228 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Balconies or patios, 24-hour room service, and minibars are also available.
Luxury Junior Suite
Bed Count1 King BedMaximum Occupancy
4 Max
Luxury Junior Suite Swim Out
Bed Count1 King BedMaximum Occupancy
4 Max
Luxury Junior Suite Ocean View
Bed Count1 King BedMaximum Occupancy
4 Max
Luxury Presidential Ocean View One Bedroom Suite Diamond Club
Bed Count1 King BedMaximum Occupancy
3 Max
Luxury Presidential Ocean View Two Bedroom Suite Diamond Club
Bed Count1 King BedMaximum Occupancy
6 Max
Luxury Junior Suite Swim Out Diamond Club
Bed Count1 King BedMaximum Occupancy
4 Max
Royalton Blue Waters - All Inclusive ratings based on 16 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Royalton Blue Waters - All Inclusive
Everyone (11)Couples (2)Family (4)
5 out of 5
This was our first all-inclusive vacation and I will have to say that we had a wonderful time. The resort was beautiful and the service was absolutely perfect. We did the Diamond Club reservation which included a swim out and butlers. We used the swim out almost every day and it was worth it just for the relaxation by the room. Our butlers Melloni and Shawn went above and beyond to make sure that we enjoyed our stay. They communicated with us when they started their day and when they were leaving. They made sure our rooms were taken care of when we were out and that we had reservations to the restaurants. We were able to just relax and focus on family time. We always go on vacation with another family which was in another room and had different butlers. Since we booked with Travelocity there was no way that we could let Royalton know that we were together which would have made it easier for us to be together and have the same butlers. Either way our butlers Melloni and Shawn had no problem making sure we all taken care of during our vacation. We are hoping to make this trip again next year, but this time we will book directly with Royalton Blue Waters!! Beautiful resort and wonderful staff and butlers.
Posted by Danielle, from Cullman, AL on Jun 18, 2019
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Comment from Hotel Management
Jun 20, 2019
by Royalton Blue Waters
Dear Danielle,
Thank you for sharing your experience with us. We are delighted to read that you had a wonderful time where you enjoyed our beautiful resort and perfect service from our hosts especially your butlers who did an excellent job in ensuring that you had a good time.
It was an absolute pleasure serving you and we look forward to welcoming you again.
Regards
5 out of 5
I loved how everything is included and they are not pushing for tips
Maintenance on the building is slowly falling behind
Posted by a verified traveler on Jun 16, 2019
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Comment from Hotel Management
Jun 17, 2019
by Royalton Blue Waters
Dear Valued guest,
Thank you for sharing your experience with us. We are happy that you had a good time and we look forward to welcoming you again.
Regards
4 out of 5
Posted by a verified traveler on Jun 4, 2019
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Comment from Hotel Management
Jun 5, 2019
by Royalton Blue Waters
Dear Valued guest,
Thank you for taking the time to share your experience with us. We are happy to know that you had a good time and we look forward to hosting you again.
Regards
4 out of 5
Nice beach, very nice room. Several pools however it was not easy to get a lounge chair at the pools or beach.
Posted by a verified traveler on May 1, 2019
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Comment from Hotel Management
May 1, 2019
by Royalton Blue Waters
Dear Valued Guest,
Thank you for taking the time to write a review on your recent visit to our Royalton Blue Waters. We appreciate your feedback highlighting our nice beach and nice room.
Please accept our sincere apology for the inconvenience you encountered and your comments will be shared with the relevant managers for review.
It is our hope that you will grant us another opportunity to surpass your last experience.
Regards
5 out of 5
Entertainment staff is amazing, so many fun activities for the family and we are not typically the type to join in.
Posted by Christine, from New York on Feb 11, 2019
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Comment from Hotel Management
Feb 14, 2019
by Royalton Blue Waters
Dear Christine,
Thank you for taking the time to share your recent vacation experience with us. We appreciate your feedback highlighting our entertainment hosts and daily activities.
It was a pleasure hosting you and we look forward to welcoming you.
Regards
4 out of 5
Royalton Blue Waters stay
The overall experience was great. My only concerns were the hot water. We only had really hit water on the last day. Luke warm water for 4 daya, and only 1 working elevator.
Posted by a verified traveler on Aug 7, 2018
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Comment from Hotel Management
Aug 8, 2018
by Royalton Blue Waters
Dear Valued guest,
Thank you for taking the time to share your experience with us. We are happy that you had an overall great experience and we would like to take this opportunity to apologize for the inconvenience you encountered. We hope that you will grant us another opportunity to serve you to an experience surpassing your last.
Regards
2 out of 5
I stayed from 5/16-5/21/18 a group of 37 for a wedding. The premises is beautiful set up, nice pool and building. Theres 4 water slides, kiddie water park, kiddie playground, lazy river, and multiple pools. The light went out and there is no back up generator. The hot water also went out and no back up. One of the guest had a leak in their room which wasn’t fixed in their stay. At the bar you will wait 20 minutes for a drink, there was no lime or lemon slices available, and they will tell you I’ll have to walk to the other bar this machine is out...the hospitality is lacking big time, and the inventory, from breakfast running out of bacon and sausage by 945, to the bars, and forget about getting a consistent smile or greeting from the employees. There is no midnight snack or hut, other than the sport bar.
Posted by Ms.N, from Staten Island, NY on May 22, 2018
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Comment from Hotel Management
Jun 12, 2018
by Alrick Robinson
Dear Ms. N,
Thank you for taking the time to write a review. We appreciate your comments on our beautiful resort, our nice pool and our water slides. Please accept our sincere apology for the inconveniences experienced as the comfort and happiness of our guests are very important to us. We hope that you will give us another chance to make this up to you.
Regards
5 out of 5
Room was not ready when I arrived.
Ordered room service. It never came. Went to the buffet when it never arrived and was lead to a seat which ended up being soaking wet. Ruined my outfit. Very disappointing morning.
Posted by Alba, from Atlanta, GA on May 15, 2018
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Comment from Hotel Management
May 21, 2018
by Alrick Robinson
Dear Alba,
Thank you for your review. Please accept our sincere apologies for the inconvenience experienced as we always aim to create memorable moments for our valued guests. It was a pleasure hosting you and we look forward to serving you again.
Regards
3 out of 5
Beautiful property with opportunities.
We stayed four days and the hotel constantly lost power they couldn’t make drinks or do anything. On our second night the entire resort went pitch black you couldn’t even see your hand in front of your face very scary for a vacation also had to take showers in extremely cold water constantly NO HOT Water. This is why I rated a lower overall experience. They need to get a back up system for the power. We paid way too much money for these things too occur on a LUXURY property. Staff is amazing and they will ask to to do a tour or breakfast to buy into a timeshare
Posted by charles /Shanda, from PA on Apr 21, 2018
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Comment from Hotel Management
Apr 23, 2018
by Alrick Robinson
Dear Charles,
Thank you for your review. We appreciate your comment on our amazing staff members and we would like to take this opportunity to apologize for any inconvenience experienced as our aim is to create memorable moment for our valued guests. It is our hope that you will grant us another opportunity to make this up to you.
Regards
1 out of 5
NOT ROYAL at all!!!!
Pros:View was gorgeous! Layout of the pool and grounds spectacular.
Cons:FIX the water problem, broken major equipment and new management
Upon arrival we were greeted by Vernon who was so gracious! Unfortunately it was all down hill from there. We dropped over $6 grand for a vacation @ a 5 star resort. How is trickling COLD water acceptable when trying to take showers in two different rooms? My daughters were washing hair from the sink & trying to sponge bath! NO MANAGER ever attempted to meet or call me.
1) water pressure & temperature 2) lack for food @restaurants * no tomatoes at the Italian restaurant which limited over half the menu. *every night the restaurant we would dine at would be out of menu items especially dessert. * no bananas or common fruit These are only a few food issues
3)multiple items broken on the new hotel *service elevator broken so the small elevators were being used by the maids & only 3 more people could fit in the elevator. This resulted in LONG delays. *Hibachi grill went out 3 times while she was trying to cook. We have video of her having difficulty lighting the propane that we were concerned it would backfire or explode causing injury her/guest. *softserve ice cream machine broken often & out of ice cream *power in Buffet restaurant would periodically go out.
4)Safety &health issues with stray cats walking around Italian restaurants. Also stray dogs walking around & coming up to your face while trying to sunbath. 5)We booked a Cabana and the pool in front of ours wasn't working we were told we wouldn’t have to pay the full price but they charged us the full price.
Posted by Julie, from Houston on Mar 27, 2018
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Comment from Hotel Management
Apr 10, 2018
by Alrick Robinson
Dear Julie,
It saddens us to know that you were disappointed with your stay at our resort. We can assure you that we understand your concerns and we are really disappointed to learn that we could not exceed your expectations. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service we provide to our valued guests. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. It is our hope that this has not completely tarnished your perception of us and that you will consider allowing us another opportunity to serve you, assuring you of our commitment to serving you to a better experience.
Regards
Activities and facilities/equipment Water activities
Kayaking
Snorkeling
Not included
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Surcharge for bottled liquor
Kayaking included
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Surcharge for bottled liquor
Minibar (only non-alcoholic beverages included)
24-hour room service
All meals served buffet-style
Surcharge for premium or imported non-alcoholic beverages
All food and beverages included
Snorkeling included
Property Features
Royalton Blue Waters - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Royalton Blue Waters - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 8 bars/lounges. Free breakfast is served, and guests can also enjoy a free manager's reception. Public spaces have free WiFi and wired Internet. A business center and a meeting room are available. A children's pool, a health club, and a nightclub are also featured at the luxury Royalton Blue Waters - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Falmouth property.
228 guestrooms or units
10 dining venues
2 bars on the beach
2 bars by the pool
8 bars or lounges
Built in 2016
Buffet breakfast (free)
Nightclub
Manager's reception (free)
Coffee shop
Kid's club (free)
Supervised kid's activities (surcharge)
Childcare (surcharge)
Business facilities
1 conference room
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Newspapers in lobby (free)
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 4
Children's pool
Lazy river
Waterslide
Free WiFi
Outdoor tennis court
Children's club (free)
Laundry facilities
Babysitting or childcare (surcharge)
Playground on site
Refrigerator (on request)
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
, Free valet parking
Transport
Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (36.2 km / 22.5 mi)
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Royalton Blue Waters - All Inclusive offers 228 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include refrigerators.
Private balcony or patio
Minibar
In-room dining (24 hours)
Flat-screen television
Satellite channels
Premium channels
Movies for purchase
Refrigerator available
Coffee maker
Luxury bedding
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast. The property hosts a free manager's reception daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Taj - This restaurant specializes in Indian cuisine and serves lunch and dinner. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Hunter Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.
Nearby Activities
An outdoor tennis court, a health club, and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Scuba diving on site
Spa Services
Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The spa is open daily.
Hot stone massage
Deep tissue massage
Reflexology
Manicures and pedicures
Body treatments
Facial treatments
Aromatherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 11:30 PM
Minimum check-in age is 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
Debit cards not accepted
Hotel Names
Royalton Blue Waters Montego Bay All Inclusive Falmouth
Royalton Blue Waters Montego Bay Falmouth
Royalton Blue Waters Montego Bay
Royalton Blue Waters All Inclusive All-inclusive property
Royalton Blue Waters All Inclusive Falmouth
Royalton Blue Waters Inclusiv
Royalton Blue Waters - All Inclusive Falmouth
Royalton Blue Waters - All Inclusive All-inclusive property
Awards & Affiliations
Green / Sustainable Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
