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"Very clean and safe. Close to destination and restaurants/stores. " More

By a verified traveler on Thu 24 Mar 2022

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Hotel Description

3.5-star hotel near Milwaukee County Zoo

Wauwatosa stay

With a stay at this Wauwatosa hotel, you'll be within 2 miles (3 km) of Milwaukee County Zoo and 6 miles (10 km) of Wisconsin Exposition Center. American Family Field is within 6 miles (10 km) and Discovery World is within 9 miles (15 km).

Free shuttle, parking

This hotel features a 24-hour gym and a spa tub. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy free perks like free self parking and an area shuttle.

Free WiFi

The 208 guestrooms offer free WiFi, coffee/tea makers, and TVs. Free local calls, hair dryers, and safes are also available. Housekeeping is available on request.

Deluxe Room, 1 King Bed (Deluxe King)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$110* Per night/room May 25 - May 26

Superior Suite, 1 King Bed (One Bedroom Suite King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Hearing Accessible One Bedroom Suite )

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed (Preferred King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Mobility Roll in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible (Mobility Roll in Shower One Bedroom)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sonesta Milwaukee West Wauwatosa ratings based on 25 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sonesta Milwaukee West Wauwatosa

Everyone (9) Couples (6) Family (9)
5 out of 5
Very clean and safe. Close to destination and restaurants/stores.

Posted by on Mar 24, 2022

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5 out of 5
The staff at the front desk were very accommodating and friendly!

Posted by on Mar 19, 2022

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4 out of 5
The girls at the counter were awesome, very friendly, and super cooperative. Been to a bunch of hotels since COVID hit and this hotel didn’t offer any coffee, water, tea nothing. C’mon, every other hotel offers their guests something…and not to purchase at exaggerated prices! Also the tv in the room didn’t work at all…”No Signal” was all we got. Beds were nice, Kuerig in room was great touch. Overall, the two staff girls saved the experience.

Posted by , from NAPERVILLE on Mar 7, 2022

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5 out of 5
Loved it

Posted by on Jan 27, 2022

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Comment from Hotel Management

Jan 27, 2022 by Kashuan Thornhill

Thank you for staying with us!!

2 out of 5
Ice machines were broken two floors. no towels in the pool area.

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 9, 2021 by ANDREW J. BURGERHOFF

Thank you for sharing your experience. We are aware of the deficiencies relating to the ice machine rooms as such they are out of service as we await for the arrival of technicians to complete necessary maintenance. As you can imagine our Pool is quite popular and towels are always available at Guest Reception during any peak periods.

2 out of 5
I understand that we are in the midst of a pandemic, but the hotels, at least this one should make it clear that NO services will be available during this time. I would not have used this hotel had I known there was no shuttle service, no food, no clean up, and that the mall was a long walk away. There was no signage to say there would be no shuttle or that the rooms would not be cleaned. The last two days of the trip my internet service went out. I said nothing to the staff b/c the hotel portion of the trip was already a bust. I rented a car b/c paying uber to get me to places began to add up. Please make the public aware of what is and is not offered before they make this hotel the final choice.

Posted by on May 4, 2021

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Comment from Hotel Management

May 8, 2021 by Andrew J. Burgerhoff

Please accept my apologies for the lack of services during your stay. The Hotel's shuttle service has been unavailable since March of last year and inclusive of all food & beverage service which is noted accordingly directly on our Hotels website. We do expect these services to resume by late Summer of 2021.

5 out of 5
Good value, excellent location for my work visit, very pleasant staff, clean room

Posted by on Apr 23, 2021

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Comment from Hotel Management

Apr 23, 2021 by Andrew J. Burgerhoff

Thank you for sharing your experience, we are delighted to know it was enjoyable!

5 out of 5
It was clean, quiet and conveniently located. Freeway access and location to city and attractions.

Posted by on Nov 27, 2019

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Comment from Hotel Management

Nov 27, 2019 by Andrew J. Burgerhoff

Thank you for sharing your experience with us!

2 out of 5
The food service aas terrible and cold. It should be a mircowave and refrigerator in the rooms. I don't think i should have paid 30.00 for two for breakfast and food was cold. No butter for pancakes and when they did bring it it was frozen. Terrible service.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Nov 27, 2019 by Andrew J. Burgerhoff

Please accept my apologies for experience. Refrigerators and microwaves are available upon request. Please do not hesitate to call on myself directly should your travels bring you back to our Hotel in the future I will be pleased to oversee your stay.

4 out of 5
Room not quite ready, we got there 1 hr before 3pm check in, was told would call, we waited 30 minutes for a call then checked again, room was ready. Never got a call

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 28, 2019 by HotelGM17

Thank you for your feedback, please be rest assured we will address this with our team. We hope to welcome you back soon.

About the Sonesta Milwaukee West Wauwatosa

Location 10499 W Innovation Dr, Milwaukee, WI 53226

Renovations + Closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:

  • Bar/lounge
  • Restaurant

The following facilities are closed on Sunday and Monday:

  • Restaurant
  • Bar/lounge

Property Features

Sonesta Milwaukee West Wauwatosa offers its guests a spa tub and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. There's an onsite business center. A free area shuttle within 5 miles is available. A terrace, gift shops/newsstands, and dry cleaning/laundry services are also featured at the business-friendly Sonesta Milwaukee West Wauwatosa. Free self parking is available. This 3.5-star Milwaukee hotel is smoke free.

  • 1 building
  • 208 guestrooms or units
  • 8 levels
  • Built in 2008
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Free self parking

Room Amenities

Sonesta Milwaukee West Wauwatosa offers 208 accommodations with safes and coffee/tea makers. Televisions come with pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Milwaukee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • Television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a spa tub and a 24-hour fitness center.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Milwaukee
  • Crowne Plaza Milwaukee West
  • Crowne Plaza Milwaukee West Hotel
  • Crowne Plaza Milwaukee West Hotel Wauwatosa
  • Crowne Plaza Milwaukee West Wauwatosa
  • Crowne Plaza West Milwaukee
  • Milwaukee Crowne Plaza
  • Crowne Plaza Wauwatosa
  • Crowne Plaza
  • Crowne Plaza Milwaukee West
  • Sonesta Milwaukee West Wauwatosa Hotel
  • Sonesta Milwaukee West Wauwatosa Milwaukee
  • Sonesta Milwaukee West Wauwatosa Hotel Milwaukee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.