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"Good value, excellent location for my work visit, very pleasant staff, clean room " More

By a verified traveler on Fri 23 Apr 2021

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Hotel Description

3.5-star hotel near Milwaukee County Zoo

In suburbs

You'll be within 2 miles (3 km) of Milwaukee County Zoo and 6 miles (10 km) of Wisconsin Exposition Center with a stay here. American Family Field is within 6 miles (10 km) and Discovery World is within 9 miles (15 km).

Business services

This hotel features a 24-hour gym and a spa tub. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a terrace, and dry cleaning are also offered.

Free WiFi

The 198 guestrooms offer free WiFi, room service, and TVs. Coffee/tea makers, free local calls, and hair dryers are also available.

Room, 2 Queen Beds, Accessible (Hearing Accessible Deluxe Two Queens)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Nov 5 - Nov 6

Superior Suite, 1 King Bed (One Bedroom Suite King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing Accessible One Bedroom Suite )

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Deluxe King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Preferred King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Mobility Roll in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sonesta Milwaukee West Wauwatosa ratings based on 22 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonesta Milwaukee West Wauwatosa

Everyone (10) Couples (4) Family (8)
2 out of 5
Ice machines were broken two floors. no towels in the pool area.

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 9, 2021 by ANDREW J. BURGERHOFF

Thank you for sharing your experience. We are aware of the deficiencies relating to the ice machine rooms as such they are out of service as we await for the arrival of technicians to complete necessary maintenance. As you can imagine our Pool is quite popular and towels are always available at Guest Reception during any peak periods.

2 out of 5
I understand that we are in the midst of a pandemic, but the hotels, at least this one should make it clear that NO services will be available during this time. I would not have used this hotel had I known there was no shuttle service, no food, no clean up, and that the mall was a long walk away. There was no signage to say there would be no shuttle or that the rooms would not be cleaned. The last two days of the trip my internet service went out. I said nothing to the staff b/c the hotel portion of the trip was already a bust. I rented a car b/c paying uber to get me to places began to add up. Please make the public aware of what is and is not offered before they make this hotel the final choice.

Posted by on May 4, 2021

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Comment from Hotel Management

May 8, 2021 by Andrew J. Burgerhoff

Please accept my apologies for the lack of services during your stay. The Hotel's shuttle service has been unavailable since March of last year and inclusive of all food & beverage service which is noted accordingly directly on our Hotels website. We do expect these services to resume by late Summer of 2021.

5 out of 5
Good value, excellent location for my work visit, very pleasant staff, clean room

Posted by on Apr 23, 2021

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Comment from Hotel Management

Apr 23, 2021 by Andrew J. Burgerhoff

Thank you for sharing your experience, we are delighted to know it was enjoyable!

5 out of 5
It was clean, quiet and conveniently located. Freeway access and location to city and attractions.

Posted by on Nov 27, 2019

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Comment from Hotel Management

Nov 27, 2019 by Andrew J. Burgerhoff

Thank you for sharing your experience with us!

2 out of 5
The food service aas terrible and cold. It should be a mircowave and refrigerator in the rooms. I don't think i should have paid 30.00 for two for breakfast and food was cold. No butter for pancakes and when they did bring it it was frozen. Terrible service.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Nov 27, 2019 by Andrew J. Burgerhoff

Please accept my apologies for experience. Refrigerators and microwaves are available upon request. Please do not hesitate to call on myself directly should your travels bring you back to our Hotel in the future I will be pleased to oversee your stay.

4 out of 5
Room not quite ready, we got there 1 hr before 3pm check in, was told would call, we waited 30 minutes for a call then checked again, room was ready. Never got a call

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 28, 2019 by HotelGM17

Thank you for your feedback, please be rest assured we will address this with our team. We hope to welcome you back soon.

3 out of 5
Very poor service in the restaurant, which was not busy at the time.

Posted by on Sep 23, 2019

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3 out of 5

Posted by on Sep 13, 2019

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1 out of 5
There was a horrible long line of about 20 people to check in at 3:30. Took about 30 minutes to get to the desk to check in. Front desk didn't know if the room had been clean. Had to wait & see if room was clean before were given the key to go up to the room. Major issues with shuttle service to baseball game. Called last week & asked about shuttle service to game as i am in a wheelchair & would be more convenient than driving. Was told that all i had to do was tell them at check in. When i checked in the lady said she didn't know when it was scheduled to go also asked if i got the package deal. Had no clue what she was talking about!! She was going to call me when the shuttle got back. I never got a call telling me when the shuttle would be going. I saw that shuttle was back & asked about shuttle. I was asked if my name was on. I was never told anything about a list. One of my party went down & talked to shuttle driver, he was extremely upset with the front desk because there were people who were not on the list asking for rides to the game. The shuttle ran every 30 minutes, but there were more people than the shuttle could take. We were not guaranteed a ride on the shuttles, so we drove to the game ourself. We then had to pay $20 for parking, that we were not expecting to pay! When we got back to our room, we were going to watch TV. The TV would turn on, but not change channels! They sent security up to fix the tv. He messed with it 30 minutes & couldn't fix it at 11.

Posted by on Sep 8, 2019

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1 out of 5
Took 3 tries to check in as rooms were not ready. Ugh wedding at hotel at same time and guests were horribly noisy all night. Perfect storm of crap to make stay awful.

Posted by on Sep 8, 2019

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About the Sonesta Milwaukee West Wauwatosa

Location 10499 W Innovation Dr, Milwaukee, WI 53226

Renovations + Closures

The following facilities or services will be unavailable from August 15 2021 to December 31 2021 (dates subject to change):

  • Daily housekeeping

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:

  • Bar/lounge
  • Restaurant

The following facilities are closed on Sunday and Monday:

  • Restaurant
  • Bar/lounge

Property Features

Sonesta Milwaukee West Wauwatosa offers its guests a spa tub and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. There's an onsite business center. A terrace, gift shops/newsstands, and concierge services are also featured at the business-friendly Sonesta Milwaukee West Wauwatosa. Free self parking is available. This 3.5-star Milwaukee hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 8 levels
  • Built in 2008
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sonesta Milwaukee West Wauwatosa offers 198 accommodations with safes and coffee/tea makers. Televisions come with pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Milwaukee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a 24-hour fitness center.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Carte Blanche; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and staff at the property wear personal protective equipment. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Crowne Plaza Milwaukee
  • Crowne Plaza Milwaukee West
  • Crowne Plaza Milwaukee West Hotel
  • Crowne Plaza Milwaukee West Hotel Wauwatosa
  • Crowne Plaza Milwaukee West Wauwatosa
  • Crowne Plaza West Milwaukee
  • Milwaukee Crowne Plaza
  • Crowne Plaza Wauwatosa
  • Crowne Plaza
  • Crowne Plaza Milwaukee West
  • Sonesta Milwaukee West Wauwatosa Hotel
  • Sonesta Milwaukee West Wauwatosa Milwaukee
  • Sonesta Milwaukee West Wauwatosa Hotel Milwaukee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.