See all properties

Saint Kate - The Arts Hotel

4.0 star property
4-star hotel near Riverside Theater

Choose dates to view prices

Photo gallery for Saint Kate - The Arts Hotel

The Parlor | 1 bedroom, premium bedding, down comforters, in-room safe
1 bedroom, premium bedding, down comforters, in-room safe
Lobby
Lobby
Lobby sitting area

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar

Explore the area

View in a map
139 E Kilbourn Ave, Milwaukee, WI, 53202
  • Place, Riverside Theater
    ‪5 min walk‬
  • Place, Fiserv Forum
    ‪6 min walk‬
  • Place, Harley-Davidson Museum
    ‪19 min walk‬
  • Airport, Milwaukee, WI (MKE-General Mitchell Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe King

Deluxe King | 1 bedroom, premium bedding, down comforters, in-room safe

Deluxe King

10.0 out of 10
Exceptional
(61 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe 2 Queens

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe 2 Queens

9.6 out of 10
Exceptional
(26 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King

1 bedroom, premium bedding, down comforters, in-room safe

Superior King

9.2 out of 10
Wonderful
(31 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Corner King with Seating Area

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Corner King with Seating Area

10.0 out of 10
Exceptional
(1 review)
  • 657 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior King High Floor

1 bedroom, premium bedding, down comforters, in-room safe

Superior King High Floor

9.6 out of 10
Exceptional
(9 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Corner King with Seating Area High Floor

1 bedroom, premium bedding, down comforters, in-room safe

Premier Corner King with Seating Area High Floor

9.0 out of 10
Wonderful
(2 reviews)
  • 657 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier 2 Queens High Floor

1 bedroom, premium bedding, down comforters, in-room safe

Premier 2 Queens High Floor

10.0 out of 10
Exceptional
(17 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier King High Floor

1 bedroom, premium bedding, down comforters, in-room safe

Premier King High Floor

9.4 out of 10
Exceptional
(16 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Canvas Queen by John Grant

Canvas Queen by John Grant | 1 bedroom, premium bedding, down comforters, in-room safe

Canvas Queen by John Grant

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Canvas King by Lon Michels

Canvas King by Lon Michels | 1 bedroom, premium bedding, down comforters, in-room safe

Canvas King by Lon Michels

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 2 Queens Accessible Bathtub

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe 2 Queens Accessible Bathtub

9.6 out of 10
Exceptional
(4 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier 2 Queens Accessible Bathtub High Floor

1 bedroom, premium bedding, down comforters, in-room safe

Premier 2 Queens Accessible Bathtub High Floor

8.0 out of 10
Very good
(4 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe 2 queens Hearing Accessible

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe 2 queens Hearing Accessible

10.0 out of 10
Exceptional
(5 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier 2 Queens Hearing Accessible High Floor

1 bedroom, premium bedding, down comforters, in-room safe

Premier 2 Queens Hearing Accessible High Floor

10.0 out of 10
Exceptional
(4 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Canvas King by Reed Skocz

1 bedroom, premium bedding, down comforters, in-room safe

Canvas King by Reed Skocz

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Canvas King by the This Time Tomorrow Foundation

Canvas King by the This Time Tomorrow Foundation | 1 bedroom, premium bedding, down comforters, in-room safe

Canvas King by the This Time Tomorrow Foundation

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Accessible Bathtub

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe King Accessible Bathtub

9.6 out of 10
Exceptional
(5 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | 1 bedroom, premium bedding, down comforters, in-room safe

Studio, 1 King Bed

10.0 out of 10
Exceptional
(6 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Hearing Accessible

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe King Hearing Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier King Hearing Accessible High Floor

1 bedroom, premium bedding, down comforters, in-room safe

Premier King Hearing Accessible High Floor

10.0 out of 10
Exceptional
(3 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier King ADA Roll-in Shower High Floor

1 bedroom, premium bedding, down comforters, in-room safe

Premier King ADA Roll-in Shower High Floor

10.0 out of 10
Exceptional
(2 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe 2 Queens ADA Roll-in Shower

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe 2 Queens ADA Roll-in Shower

10.0 out of 10
Exceptional
(2 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

You may also like

Ad
BBQ/picnic area

Residence Inn by Marriott Milwaukee Brookfield at Poplar Creek

Brookfield
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 106 reviews
$118 nightly
The price is $134
Nov 2 - Nov 3
Total with taxes and fees
Residence Inn by Marriott Milwaukee Brookfield at Poplar Creek

About the neighborhood

Milwaukee

Heart of Milwaukee.Within a 10-minute walk of this Downtown Milwaukee hotel, you'll find Riverside Theater and Fiserv Forum. Marquette University and Milwaukee Art Museum are also within 2 miles (3 km).

What's nearby

  • Riverside Theater - 5 min walk - 0.3 miles
  • Fiserv Forum - 6 min walk - 0.4 miles
  • Marquette University - 11 min walk - 0.6 miles
  • Milwaukee Art Museum - 15 min walk - 0.8 miles
  • Harley-Davidson Museum - 19 min walk - 1.0 mile

Getting around

  • Michigan & Jackson Tram Stop - 12 min walk
  • Milwaukee Intermodal Station - 15 min walk
  • General Mitchell Intl. Airport (MKE) - 14 min drive

Restaurants

  • ‪Water Street Brewery - ‬4 min walk
  • ‪Aria At Saint Kate - ‬1 min walk
  • ‪Safe House - ‬3 min walk
  • ‪MSOE - Skylight Marketplace - ‬5 min walk
  • ‪Milwaukee Waterfront Deli - ‬3 min walk

About this property

Saint Kate - The Arts Hotel

4-star hotel near Riverside Theater
There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include 7 meeting rooms and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 11593 square feet (1077 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at Saint Kate - The Arts Hotel. For a fee, parking is available.

This 4-star Milwaukee hotel is smoke free.

  • 219 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 2 bars or lounges
  • 11593 sq ft of conference space
  • 1077 sq m of conference space
  • Built in 2019
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
Saint Kate - The Arts Hotel offers 219 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with cable channels. Bathrooms include bathrobes and hair dryers.

This Milwaukee hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Similar properties

Hallway
The Iron Horse Hotel
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 1,001 reviews
$149 nightly
The price is $176
Oct 23 - Oct 24
Total with taxes and fees
The Iron Horse Hotel

Property amenities

Family friendly

  • In-room crib
  • Microwave on request
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 31 per night; includes in/out privileges)
  • Secured valet parking on site (USD 43 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 30 for adults and USD 5 to 20 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch LCD TV with cable channels
  • iPod dock
  • MP3 dock
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 30.00 for adults, and USD 5.00 to 20.00 for children
  • Self parking fee: USD 31 per night (in/out privileges)
  • Secured valet parking fee: USD 43 per night
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Milwaukee Intercontinental
InterContinental Hotel Milwaukee
Saint Kate Arts Hotel
Milwaukee InterContinental
Intercontinental Milwaukee Hotel Milwaukee
InterContinental Milwaukee Hotel
Saint Kate Arts
Saint Kate The Arts
Saint Kate The Arts Hotel
Saint Kate - The Arts Hotel Hotel
Saint Kate - The Arts Hotel Milwaukee
Saint Kate - The Arts Hotel Hotel Milwaukee

Frequently asked questions

How close is Saint Kate - The Arts Hotel to the airport?

Saint Kate - The Arts Hotel is 8.7 mi (14-min drive) away from the General Mitchell Intl. Airport (MKE) airport, the closest popular airport to the property.

How much does it cost to stay at Saint Kate - The Arts Hotel?

As of Oct 22, 2025, prices found for a 1-night stay for 2 adults at Saint Kate - The Arts Hotel on Nov 16, 2025 start from $184.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Saint Kate - The Arts Hotel have an airport shuttle?

Airport shuttle services are not available at Saint Kate - The Arts Hotel.

How close is Saint Kate - The Arts Hotel to the beach?

This hotel is 1.5 mi (8-min drive) from Pebble Beach and 2.2 mi (9-min drive) from McKinley Beach. Don't forget your sunscreen!

Does Saint Kate - The Arts Hotel offer free breakfast?

Free breakfast isn’t offered at Saint Kate - The Arts Hotel, but cooked-to-order breakfast is offered for a fee of between USD 10.00 and 30.00 for adults, USD 5.00 and 20.00 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Saint Kate - The Arts Hotel?

No, there is no casino at this hotel, but Potawatomi Bingo Casino (4-min drive) is nearby.

What time is check-in at Saint Kate - The Arts Hotel?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. A fee applies for early check-in.

Is there free parking at Saint Kate - The Arts Hotel?

Free parking is not available at this hotel. Self parking is available for USD 31 per night, and valet parking for USD 43 per night.

Does Saint Kate - The Arts Hotel have a pool?

Saint Kate - The Arts Hotel does not have a pool.

Does Saint Kate - The Arts Hotel have a restaurant?

There are 3 onsite restaurants, offering options like American cuisine and light fare.

Does Saint Kate - The Arts Hotel have a spa?

There are no spa services available at this hotel.

How close is Saint Kate - The Arts Hotel to downtown Milwaukee?

Saint Kate - The Arts Hotel is 0.3 mi away from Milwaukee.

Reviews

Saint Kate - The Arts Hotel Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 2137 out of 2417 reviews
Rating 8 - Good. 203 out of 2417 reviews
Rating 6 - Okay. 51 out of 2417 reviews
Rating 4 - Poor. 17 out of 2417 reviews
Rating 2 - Terrible. 9 out of 2417 reviews

Reviews

10/10 Excellent

BRETT, KENOSHA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place. Unique and lively. Great energy.
Stayed 1 night in Sep 2025

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Lana

Stayed 1 night in Jul 2025

10/10 Excellent

crescent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful choice in a great mid western town; surrounded by art galleries within, popular lobby bar/lounge, nice gym, breakfast on upper floor Has a boutique hotel feel, responsive helpful staff plan to Return in Sept and I never stay in same place twice!!
Stayed 4 nights in Jun 2025

10/10 Excellent

simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

ADELINA, PHOENIX

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a 5 day stay, I’d say this is a gem of a hotel. The food at Aria is exceptional. The art work all around is visually wonderful. There are many little details around the hotel rooms that are obvious someone put lots of thought into choosing everything that’s put in a room. The pizza at Proof is as good as NY pizza. All the staff we interacted with were very nice and kind.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kimberly

Traveled with group

Fabulous-Unique-Charming

My second visit to this spectacular place! There are a very few, very special hotels out there -almost like people - with their own charm and character and personality. The Saint Kate is your fabulous, gorgeous, kind, wildly-creative friend with amazing style and a heart-felt smile for everyone, who manages to make you feel special just by proximity. Thanks again, SK, for a memorable visit, outrageous art, a delightful room, divinely unique detail, crazy comfy bed, fantastic lounge music and delicious food. A special shout out to Clay, the truly gracious and hospitable day bartender whose warmth, welcome and insights on the city absolutely made our stay. What a great representation of your brand you have in him! Thanks also to Grace and the super-on-top-of-everything front desk (Madelyn, Ava, Theo and team) for a superlative stay. Look forward to seeing y’all next year!
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kira

Liked: Amenities
Amazing stay. The room and view were spectacular and all staff we interacted with were consummate professionalism. Would love to come again soon.
Stayed 1 night in Jul 2025

10/10 Excellent

Lacee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool painted art room and champagne at check-in was a nice touch
Stayed 1 night in Jul 2025

10/10 Excellent

Maria, Fort Wayne

Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coolest hotel ever!

If you like generic don't stay here! Art work, art work everywhere. So much thought put into every corner of the hotel. The life size driftwood horse in the lobby, the fantastic bar, the gallery, the little touches down to the cutain holders, an amazing place. Borrow albums from the front desk for the record player in the room. Play the ukulele in the room. Thumb through the art books in the room. Art in the shower tile, art in the bar soap, create your own art with the colored pencils and roll of paper in the room. Talk with the artist in residence. In the heart of the theater and art district 1/2 block from the Milwaukee riverwalk.
Stayed 1 night in Jul 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Gina

Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay when visiting MKE
Stayed 1 night in May 2025

10/10 Excellent

Krystal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with nice staff

Great hotel, would stay again! Although the turntable in the room didn't work, it was a nice touch, but it would be better if it worked. Staff were great, the room was wonderful and the bubbly at check-in was a nice treat! The art gallery was great as well.
Stayed 1 night in Jul 2025

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Stayed 1 night in Jul 2025

10/10 Excellent

Latina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel in Milwaukee. The only sad part of my experience was we got a noise complaint for having the tv on at night and accused of having people in and out when we were only grabbing ice and cards. I just feel like people on vacation should be allowed to be comfortable without getting a complaint especially since we were being very chill.
Stayed 1 night in Jul 2025

6/10 Okay

Mark, Naperville

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
its a nice property, good bar/live music, and cool vibe overall. Service was nice overall. I had a difficult experience with the Valet service/ability to get my car back after I checked out. I called the front desk at 840 am, said I needed my car by 9 am. No problem they would have it out front. I get down at 905 - check out/pay for valet service, service agent is very nice, says working on it. I walk out and there is no one in front of the hotel/no valet and no car. I wait 10 minutes and go back inside, the agent says she will get a coworker to get it. Its now 915 and I'm going to be late for my appointment. The Front Manager comes out from behind the front desk area and asks me what is the problem/so passive aggressive. after explaining and figuring out she is the one that will go get my car, she asks what is my problem, and I tell her she is not solving my problem by quizzing me on my bad service, she then walked pretty slowly to get my car. The front agent agreed to waive my valet charge. 5 minutes later that front manager returns with my car, it was 920 by that time and I was late for my meeting. She did apologize and agree to waive the fee.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice if you can swing 200+ a night

Saint Kates is not cheap. It is great, but it is not cheap. If you are going to balk at 175-225 a night then it may not be for you. This said, if you choose it, you will get a nice room, that is clean & comfortable with a great bar and places to eat. Service is excellent and it is walkable to a ton of activities and locations. In the end, it is about your budget and what is comfortable for you. We love it, but we cannot always afford it. It is a luxury hotel when we can swing it.
Stayed 3 nights in Jul 2025

4/10 Poor

Rebecca, Lisle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It seemed like this property would be amazing, however when I got to my room I was overwhelmed with a strong smell of men’s cologne. I called immediately explaining that I would like to switch rooms because I have a fragrance allergy and it causes migraines. Instead, I was offered an ionizer and a fan. Come to find out we could not even be in the room to use it as it also gives off it own toxic like smell. We had to hurry to get ready for our event and leave the room to be able to run the ionizer. We returned very late only to discover that the ionizer did not help at all with the issue and confirmed that it was not the hotel fragrance at all. It was from a prior guest. When I had initially called to switch rooms the front desk immediately dismissed the complaint thinking it was from the hotel fragrance getting in the room while housekeeping cleaned the room. This was not the case as the scent in the room was stronger and different than the scent in the hotel common areas even after the ionizer. I wish they would have come to verify my complaint and allow us to switch rooms.
Stayed 1 night in Jul 2025