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4.4 out of 5

"Only thing didnt like too much was the heavy smoke from the casino. The hotel does the best they can, but it can get pretty bad and trails around. " More

By a verified traveler on Fri 31 Aug 2018

Hotel Description

4.5-star luxury hotel near Marquette University

Milwaukee retreat

You'll find Marquette University and Harley-Davidson Museum within 2 miles (3 km) of this hotel. Fiserv Forum and Henry W. Maier Festival Park are also within 3 miles (5 km).

Luxury amenities

A casino, 7 restaurants, and a 24-hour fitness center are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, express check-out, and free airport shuttle. Unwind with a drink at one of the 7 bars/lounges and enjoy free perks like valet parking and an area shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 381 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include room service, premium bedding, and free weekday newspapers.

Casino Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$109 per night

Casino King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Potawatomi Hotel & Casino ratings based on 31 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Potawatomi Hotel & Casino

Everyone (24) Couples (4) Family (4)
4 out of 5
The room was clean and spacious and had a fridge and a hot water / coffee maker we used. We really enjoyed watching 4th of July fireworks from our city-facing room with no mosquitoes. We did really hate walking through the stinky casino any time we had to. It just smelled bad. Bad. Bad. Bad. I guess that's what casinos smell like, and we knew it was a casino, but we went for the hotel, not the casino. We ate at the Italian restaurant and it was good.

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by Nancy Cline - Guest Relations Manager

Hello, I am glad you enjoyed the holiday at our hotel. The views from our rooms are indeed quite nice and very convenient for the fireworks. We do have a state of the art ventilation system in the Casino and apologize that the smoke bothered you! I hope you visit us again. Kindest regards, Nancy

2 out of 5
Beautiful hotel and great restaurants, unfortunately it took over an hour and a half to check in to our room. We had tickets to a concert at Summer Fest and missed the beginning of the show due to the long line at check in. Some kind of comp would have be nice, just disappointed.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Dominic - Guest Relations

Hello! Thank you for taking the time to share your experience with me. I apologize for the long line when checking-in. I hope you will visit us again. Dominic - Guest Relations

5 out of 5

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 8, 2019 by Dominic - Guest Relations

Hello! Thank you for rating us 5 out of 5! Dominic - Guest Relations

5 out of 5
Total experience was excellent. Staff was great! The view from 18th floor was awesome!

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jun 30, 2019 by Dominic - Guest Relations

Hello! Thank you for rating us 5 out of 5! I'm glad your stay was EXCELLENT! Dominic - Guest Relations

4 out of 5

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 10, 2019 by Nancy Cline - Guest Relations Manager

Hello, Thank you for taking the time to rate your stay with us! Kindest regards, Nancy

4 out of 5
We were able to check in early. They were very accommodating.

Posted by on Apr 16, 2019

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Comment from Hotel Management

Apr 16, 2019 by Dominic - Guest Relations

Hello! Thank you for the positive rating. I'm glad you had more time to enjoy your stay since you were able to check in early. I hope you will visit us again. Dominic - Guest Relations

1 out of 5
I like the hours and good service in the casino but food court was horrible and my room had a dirty adult diapers in the trash can and some hair in the shower. For sure will go back but just to the casino but not the hotel will find somewhere else next time

Posted by on Apr 10, 2019

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Comment from Hotel Management

Apr 10, 2019 by Dominic - Guest Relations

Hello! Thank you for taking the time to share your experience with me. I apologize about the issue you had with Housekeeping. I'm looking forward to your next visit! Dominic - Guest Relations

5 out of 5
Very friendly staff, very clean and beautiful. Excellent food choices!

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 24, 2019 by Nancy Cline - Guest Relations Manager

Hello! I am glad to hear that you enjoyed your stay and the staff with both friendly and helpful! Thank you for taking the time to share your thoughts. Kindest regards, Nancy

5 out of 5

Posted by on Mar 24, 2019

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Comment from Hotel Management

Apr 2, 2019 by Nancy Cline - Guest Relations Manager

Hello, Thank you for taking the time to rate your stay with us! Kindest regards, Nancy

5 out of 5

Posted by on Mar 24, 2019

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Comment from Hotel Management

Apr 2, 2019 by Nancy Cline - Guest Relations Manager

Hello, Thank you for taking the time to rate your stay with us! Kindest regards, Nancy

About the Potawatomi Hotel & Casino

Location 1611 West Canal Street, Milwaukee, WI 53233

Renovations + Closures

This property is undergoing renovations from 19 March 2018 to 31 August 2019 (completion date subject to change).

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

There are 7 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 7 bars/lounges. There's an onsite business center. A casino, a 24-hour fitness center, and tour/ticket assistance are also featured at the luxury Potawatomi Hotel & Casino. A roundtrip airport shuttle at scheduled times and an area shuttle are free. Self parking and valet parking are free. This 4.5-star Milwaukee hotel is smoke free.

  • 1 building
  • 381 guestrooms or units
  • 19 levels
  • 7 dining venues
  • 7 bars or lounges
  • Built in 2014
  • Casino
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Milwaukee, WI (MKE-General Mitchell Intl.) (18 km / 11.2 mi)
  • Train station: Milwaukee Intermodal Station (1.9 km / 1.2 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Potawatomi Hotel & Casino offers 381 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Canal Street Café - Onsite restaurant. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available at scheduled times from 6:00 AM to 8:00 PM. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times from 6:00 AM to 8:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD $10 and USD $20 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casino Potawatomi
  • Potawatomi
  • Potawatomi Casino
  • Potawatomi Casino Hotel
  • Potawatomi Casino Milwaukee
  • Potawatomi Hotel
  • Potawatomi Hotel & Casino
  • Potawatomi Hotel & Casino Milwaukee
  • Potawatomi Hotel Casino Milwaukee
  • Potawatomi Hotel Casino

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.