4.4 out of 5

"The Viceroy is, without a doubt, a posh hotel. We stayed in a one bedroom suite, and the attention to detail and amenities were stunning. But for all ... " More

By write2travel on Wed 05 Dec 2012

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Hotel Description

A luxury stay in the heart of Miami awaits you at W Miami. You'll be 0.4 km (0.2 mi) from Miami Convention Center and 2.7 km (1.7 mi) from PortMiami. Highlights at this boutique hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

Flat-screen TVs with satellite channels are featured in all 146 rooms, and you can enjoy balconies, WiFi, and espresso makers. Kitchenettes come equipped with refrigerators, microwaves, and stovetops, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. 24-hour room service, free newspapers, and in-room massages are also available.

A day of pampering can include massages and mani/pedis. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the nightclub, fitness center, spa tub, and sauna. Business travelers can take advantage of a 24-hour business center, meeting rooms, and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. There's also the convenience of valet parking.

With a stay at this 5-star Brickell hotel, you'll be 3.3 km (2.1 mi) from Vizcaya Museum and Gardens and 3.4 km (2.1 mi) from Patricia And Phillip Frost Museum Of Science.

Wonderful Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$229 per night

Fantastic Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Marvelous Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max

Mega Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Marvelous Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Spectacular Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

W Miami ratings based on 15 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0
4 out of 5

Luxurious hotel, rude staff

Pros: Quiet
Cons: No free Internet, bad service
The Viceroy is, without a doubt, a posh hotel. We stayed in a one bedroom suite, and the attention to detail and amenities were stunning. But for all the luxury, the staff was rude and unhelpful. For example, we went up to the rooftop pool to swim but found no towels and no attendant. My husband ran back down to the room to grab some and upon exiting, a staff member stopped and told him he could not bring the towels to the pool. My husband explained there were none and no attendant. The staff member told him there had to be someone on duty, but he would send someone to check. No one came. We asked three staff members to send someone up to the pool area. In the end, we dripped our way back to the room—and ended up using the room towels after we ruined the floors! Also word of advice, it won't save you a dime to go up to the restaurant rather than order room service. The view is beautiful and the food is good, but breakfast was $75 and we waited over 30 minutes for our check while watching the wait staff chat. Perhaps no one in Miami is concerned with schedules or follow-ups. I would stay at this hotel again, but I won't count on good service.

Posted by on Dec 5, 2012

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5 out of 5

Great staff. Beautiful rooms. A++ service

Pros: good bang for your buck
Cons: Nothing close, No free Internet, Poor breakfast
The hotel was great from driving up till after I left. I arrived early and room wasn't ready. They held my bags and called me once it was ready. Staff was helpful and rooms were neat and spacious

Posted by on Sep 7, 2012

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5 out of 5

Worth a stay

Pros: Quiet
Cons: No free Internet, Poor breakfast
The view from the pool is breathtaking. Gym, sauna n steam room are free. Basic room includes a bathtub that can be seen from the bedroom which are perfect for couples. Their complimentary XL size shampoo, conditioner n body wash smell so good. Nearby Public transportation can bring you to south beach. There's a supermarket and drugstore within walking distance.

Posted by , from New York, NY, USA on Aug 10, 2012

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2 out of 5

Mediocre Visit

Pros: Quiet
Cons: No free Internet
I typically try my best to find the "good" in all things however the Viceroy Miami doesn't stand a chance. Initially they lost my reservation that I made 3 months in advance. Which I believe the room I received had the poorest view imaginable. The room reminded me of something you may see on Miami Vice, very cliche. Room service was poor. The website states it will assist with transportation and water games on the beach. When I asked the lobby for ideas for the day, they were of no assistance. My guests parked under valet while visiting and the hotel charged to my room. Never confirmed the information with me, just 200 bucks charged on my account. The pool was awesome and the food was just ok. The internet cost about 9 dollars a day and was extremely slow. Nothing is really within walking distance. Trulucks is a restaurant nearby that was really good. Needless to say I wouldn't recommend this to anyone unless they are only looking for a "nice looking" room. But realistically isnt vacation more than just a pretty room?

Posted by , from Chicago, IL, USA on Jul 24, 2012

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5 out of 5

This hotel was worth every penny

Pros: Close restaurants, Quiet
Cons: No free Internet
The Viceroy staff was excellent. They were very warm and friendly. The rooms were clean and comfortable, and the food was great. The only issue that I had was the exercise facility closed at 10 pm. I like to do cardio before bed, so I was disappointed to find out the facility closed that early.

Posted by , from St Louis, MO, USA on Jun 22, 2012

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5 out of 5

Very nice hotel. More than expected :)

Very clean hotel. Nice pool and awesome view from the pool.

Posted by on Jun 21, 2012

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4 out of 5

Fancy and fun

Pros: Quiet
Cons: Nothing close
The hotel is beautiful, and the staff is top-notch. My issues were that the lighting in the room is HORRIBLE!!! Ladies, bring a lighted make-up mirror because otherwise you're doing it in the dark. This place tries a little TOO hard to be posh. Over done. We felt a little out of place, and not comfortable in the surroundings. Also, kinda pricey.

Posted by on Jun 21, 2012

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4 out of 5

Hotel was a nice place but a bit out of the way for me.

Pros: Quiet
Cons: Nothing close, No free Internet
Great service, great bartender great food. Internet sb free for that price of a room.

Posted by , from Massachusetts, USA on Apr 3, 2012

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5 out of 5

Beautiful place to stay

Pros: Free Internet
Incredible looking hotel. The room safe and small kitchen were unexpected extras. The only complaint I have was that other guests were slamming their doors but otherwise I could not hear any noise from the other rooms.

Posted by on Oct 26, 2011

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4 out of 5

This hotel was very accomodating and even offered a free upgrade!

We came down for a last-minute girls weekend and found a great deal - but it got even better when the hotel upgraded us for free to a 1 bedroom suite - after realizing they no longer had one of the Kind Bed Rooms we had reserved. The concierge was also very helpful making reservations for us at different restaurant hotspots. And not to mention the pool! Amazing views, amazing pool! Likely the best in Miami! Plus you've got poolside cocktail service - doesn't get much better than that! The rooms do feel a little dated - but I think they try to get by on this with an "eclectic" feel to the furnishings and design. I would stay here again.

Posted by , from Pittsburgh on Apr 13, 2011

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Property Features

W Miami offers its guests a full-service spa, an outdoor pool, and a spa tub. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, limo/town car service, and meeting rooms. A nightclub, a fitness center, and a sauna are also featured at the luxury W Miami. Parking is available for a fee. For a fee, the property may offer extended parking privileges after check-out. This 5-star Miami hotel is smoke free.

  • 146 guestrooms or units
  • 15 levels
  • 4 conference rooms
  • Built in 2008
  • Dining venue
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Snack bar/deli
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Miami, FL (MIA-Miami Intl.) (13.1 km / 8.1 mi)
  • Metro station: Fifth Street Metromover Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

W Miami offers 146 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels and pay movies. Accommodations at this 5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Miami hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room kitchenette
  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Stove
  • Espresso maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

15th and Vine - This restaurant is located by the pool. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

24-hour room service is available.

Spa Services

  • Minimum age to access spa is 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 250 per accommodation, per stay
  • Maximum 1 per room (weight limit: 25 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 12 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 42.00 per night (in/out privileges)
  • Pet fee: USD 250 per accommodation, per stay
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names