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DoubleTree by Hilton Grand Hotel Biscayne Bay

4.0 star property
Spa hotel near Kaseya Center

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Grand Hotel Biscayne Bay

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Grand Suite, 1 King Bed, Bay View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Grand Suite, 1 King Bed, Bay View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Grand Suite, 1 King Bed, Bay View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Manicures and pedicures, massages

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
1717 N Bayshore Dr, Miami, FL, 33132
  • Place, Kaseya Center
    ‪15 min walk‬
  • Place, Bayside Marketplace
    ‪20 min walk‬
  • Place, Port of Miami
    ‪3 min drive‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 2 Double Beds, Balcony, Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Balcony, Bay View

7.2 out of 10
Good
(20 reviews)
  • 700 sq ft
  • Bay view
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

Junior Suite, 1 King Bed, Balcony, Bay View (Partial) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

8.4 out of 10
Very good
(18 reviews)
  • 800 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Bay View (Full)

Junior Suite, 1 King Bed, Balcony, Bay View (Full) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Bay View (Full)

  • 797 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Bay View

Grand Suite, 1 King Bed, Bay View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Grand Suite, 1 King Bed, Bay View

10.0 out of 10
Exceptional
(2 reviews)
  • 1000 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Condo, 1 Bedroom, Kitchen

Condo, 1 Bedroom, Kitchen | Living area | Plasma TV

Condo, 1 Bedroom, Kitchen

9.0 out of 10
Wonderful
(2 reviews)
  • 1195 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Condo, 2 Bedrooms

Condo, 2 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Condo, 2 Bedrooms

8.8 out of 10
Excellent
(6 reviews)
  • 1604 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Condo, 2 Bedrooms

Condo, 2 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Condo, 2 Bedrooms

  • 1604 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bay View (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bay View (Mobility)

7.0 out of 10
Good
(4 reviews)
  • 700 sq ft
  • Bay view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bay View (Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bay View (Hearing)

  • 700 sq ft
  • Bay view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bay View (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Bay View (Mobility)

  • 700 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

Room, 1 King Bed, Accessible, Bay View (Roll-In Shower) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 700 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Condo, 3 Bedrooms

Condo, 3 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Condo, 3 Bedrooms

  • 2099 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Penthouse, 4 Bedrooms (Condo)

Penthouse, 4 Bedrooms (Condo) | View from room

Penthouse, 4 Bedrooms (Condo)

  • 4 bedrooms
  • Sleeps 8
  • 2 King Beds

View all photos for Room, 2 Double Beds, Balcony, Park View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Balcony, Park View

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

8.0 out of 10
Very good
(15 reviews)
  • 650 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Park View

Room, 1 King Bed, Balcony, Park View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Balcony, Park View

9.4 out of 10
Exceptional
(16 reviews)
  • 550 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Garden View

7.2 out of 10
Good
(19 reviews)
  • 603 sq ft
  • Sleeps 5
  • 2 Double Beds

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About the neighborhood

Miami

Downtown Miami stay.Your stay at this Downtown Miami hotel places you within 2 miles (3 km) of Kaseya Center and James L. Knight Center. Also, Port of Miami is within 3 miles (5 km) and Lincoln Road Mall is within 6 miles (10 km).

What's nearby

  • Kaseya Center - 15 min walk - 0.8 miles
  • Bayside Marketplace - 20 min walk - 1.1 miles
  • Jungle Island - 2 min drive - 1.3 miles
  • Port of Miami - 3 min drive - 1.3 miles
  • Lincoln Road Mall - 9 min drive - 3.9 miles

Getting around

  • Adrienne Arsht Center Metromover Station - 4 min walk
  • Hialeah Market Station - 9 min drive
  • Miami Intl. Airport (MIA) - 21 min drive

Restaurants

  • ‪Primos Restaurant/Lounge - ‬2 min walk
  • ‪Opera Cafe - ‬2 min walk
  • ‪Pura Vida - ‬2 min walk
  • ‪Casadonna - ‬2 min walk
  • ‪Sky Coffee Buenos Aires - ‬5 min walk

About this property

DoubleTree by Hilton Grand Hotel Biscayne Bay

Spa hotel near Kaseya Center
DoubleTree by Hilton Grand Hotel Biscayne Bay offers its guests a full-service spa, a marina, and an outdoor pool. There are 7 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 8500 square feet (790 square meters) and includes conference space. A fitness center, a sauna, and a terrace are also featured at the business-friendly DoubleTree by Hilton Grand Hotel Biscayne Bay. For a fee, parking is available.

This Miami hotel is smoke free.

  • 1 building
  • 219 guestrooms or units
  • 4 levels
  • 7 dining venues
  • 2 coffee shops
  • Meeting rooms
  • 8500 sq ft of conference space
  • 790 sq m of conference space
  • Built in 1985
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
DoubleTree by Hilton Grand Hotel Biscayne Bay offers 219 accommodations with laptop-compatible safes and coffee/tea makers. Plasma televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and manicures and pedicures. The spa is open daily.

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Nov 23 - Nov 24
Total with taxes and fees
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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per stay); wired internet (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Cruise terminal shuttle (surcharge)
  • Secured, covered valet parking on site (USD 47.99 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • 2 coffee shops/cafes
  • 7 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • Plasma TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 22 2025 to November 25 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Lobby
  • Swimming pool
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per stay (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per stay (rates may vary)
  • Covered valet parking fee: USD 47.99 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash.
    For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Biscayne Bay DoubleTree
DoubleTree Biscayne Bay
DoubleTree Grand Biscayne Bay
DoubleTree Hilton Grand Biscayne Bay
DoubleTree Hilton Grand Biscayne Bay Miami
DoubleTree Hilton Grand Hotel Biscayne Bay
DoubleTree Hilton Grand Hotel Biscayne Bay Miami
Hilton Biscayne Bay
Hilton DoubleTree Biscayne Bay
Hotel DoubleTree Grand Biscayne Bay
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay
Doubletree By Hilton Biscayne
DoubleTree by Hilton Grand Hotel Biscayne Bay Hotel
DoubleTree by Hilton Grand Hotel Biscayne Bay Miami
DoubleTree by Hilton Grand Hotel Biscayne Bay Hotel Miami

Frequently asked questions

How close is DoubleTree by Hilton Grand Hotel Biscayne Bay to the airport?

DoubleTree by Hilton Grand Hotel Biscayne Bay is 1.8 mi (7-min drive) away from the Miami, FL (MPB-Public Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at DoubleTree by Hilton Grand Hotel Biscayne Bay?

As of Nov 4, 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Grand Hotel Biscayne Bay on Nov 26, 2025 start from $154.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does DoubleTree by Hilton Grand Hotel Biscayne Bay have an airport shuttle?

Airport shuttle services are not available at DoubleTree by Hilton Grand Hotel Biscayne Bay.

How close is DoubleTree by Hilton Grand Hotel Biscayne Bay to the beach?

This hotel is 5.2 mi (9-min drive) from Lummus Park Beach and 5.1 mi (20-min drive) from Miami Beach Beaches. Don't forget your sunscreen!

Does DoubleTree by Hilton Grand Hotel Biscayne Bay offer free breakfast?

Free breakfast isn’t provided at DoubleTree by Hilton Grand Hotel Biscayne Bay, but full breakfast is offered for a fee of between USD 15 and 25 per person. It's available every day from 7 AM to 11 AM.

Is there a casino at DoubleTree by Hilton Grand Hotel Biscayne Bay?

No, there is no casino at this hotel, but Magic City Casino (9-min drive) is nearby.

What time is check-in at DoubleTree by Hilton Grand Hotel Biscayne Bay?

Check-in start time: 4 PM; Check-in end time: 2 AM. A fee applies for early check-in.

Is there free parking at DoubleTree by Hilton Grand Hotel Biscayne Bay?

Free parking is not available at this hotel. Valet parking is available for USD 47.99 per day.

Does DoubleTree by Hilton Grand Hotel Biscayne Bay have a pool?

DoubleTree by Hilton Grand Hotel Biscayne Bay features an outdoor pool. The property will be renovating the pool from August 22 2025 to November 25 2025 (completion date subject to change).

Does DoubleTree by Hilton Grand Hotel Biscayne Bay have a restaurant?

Yes, there are 7 restaurants on site.

Does DoubleTree by Hilton Grand Hotel Biscayne Bay have a spa?

This hotel has a spa, which features mani/pedis and massages.

How close is DoubleTree by Hilton Grand Hotel Biscayne Bay to downtown Miami?

DoubleTree by Hilton Grand Hotel Biscayne Bay is 1.4 mi away from Miami.

Reviews

DoubleTree by Hilton Grand Hotel Biscayne Bay Reviews

7.8

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 470 out of 1015 reviews
Rating 8 - Good. 198 out of 1015 reviews
Rating 6 - Okay. 153 out of 1015 reviews
Rating 4 - Poor. 82 out of 1015 reviews
Rating 2 - Terrible. 112 out of 1015 reviews

Reviews

10/10 Excellent

Tekvah, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2025

10/10 Excellent

xavier

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Sivels

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
1 the Hotel now is under construction 2 room was dirty and bad smell, horrible. I notice was under construction when I arrived. On Expedia doesn’t said nothing, very bad experience I was celebrated my birthday! And no pool!!! Under contraction tooo
Stayed 2 nights in Aug 2025

6/10 Okay

Misean

Traveled with family
Liked: Cleanliness, staff & service
The property was going through construction at the time of our stay and the pool was not open ( in July)
Stayed 1 night in Jul 2025

2/10 Terrible

Ahmad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Not recommended

Annoying check in no where to put the car, the front desk was acting wired like he’s the boss. The room was not that great of cleaning u can see some spots not clean on desk bottle drips stain. Level 6 was so noisy from outside work. Ac make wired noises. Took forever to find our room to walk around the floor. definitely not the best for price go to brickell.
Stayed 1 night in Jul 2025

4/10 Poor

Michelle, St Philip

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Our room was great and perfect for before our cruise. However, the hotel is undergoing some big maintenance and it is really affecting the quality of stay. The room had some maintenance issues handles missing, broken light switches, and patches to be rectified. Having to walk through the main building's garbage area and loading area to get main level is awful. The security scanner for the elevator to run was temperamental and often had long waits on it to work. Give it 6 months when all the construction should be finished and then it would be better.
Stayed 1 night in Jul 2025

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Priscilla

Stayed 2 nights in Jul 2025

8/10 Good

Jomarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entry to lobby was not convenient easy to find
Stayed 1 night in Jul 2025

4/10 Poor

Gabriela

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Do not stay here

I upgraded to the junior suite and expected a nice room. The room was good size, but furniture is very old and chairs are dirty. I would not even put my bag on it. The bedding had wholes and the hotel is being renovated so since 8 am we had jackhammering noises. The worst stay!
Stayed 1 night in Jul 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst stay ever

We recently stayed at the Doubletree Grand Hilton at Biscayne Bay. Let me say, this was the worst hotel stay We have ever had. Let me explain more. 1. When we arrived, the hotel was undergoing a major renovation, something we were totally unaware of. We would have changed hotels if we knew. 2. When we arrived via Uber, we could not figure out how to get to the lobby. We asked the valet, he told us we were on wrong side of hotel and we had to walk around. We did, only to find nothing, then walked back. (Very hard for us as we are in 60's and had 3 suitcases). When we got back, same valet insisted there was no entry where we were. We found another valet that helped us a little. Problem was we went in right door but then was sent wrong way. Took us 35 minutes from time dropped off until we found the hotel desk to check in. 3. Tried to use digital key, it made us go to hotel desk to run credit card, even though we gave when booked. 4. There were only 2 elevators when we got there for our floor, one was broke. When we went to breakfast, the 2nd elevator broke. People were doing stairs with their luggage. Luckily, we found a bellhop Nate (probably best employee at this hotel). Nate got us to our room using service elevator, then came back couple hours later and took us and our bags out of the hotel to where we could get a Lyft. This hotel is not fit to have guests right now, and if it was my first Hilton property, I would never consider it again. There were a lot of unhappy people.
Stayed 1 night in Jul 2025

8/10 Good

Austin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Jacob

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Selina

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Manuel

Stayed 1 night in Jul 2025

10/10 Excellent

Edwin

Stayed 1 night in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
The cookies👆‼️😂😛
Stayed 2 nights in Jul 2025

10/10 Excellent

Benthley

Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at this hotel and had a great experience! The room was clean, comfortable, and well-maintained. The location was convenient, and everything we needed was close by. What really stood out was the friendly and helpful staff. When my boyfriend arrived separately, they went out of their way to assist him with the check-in process and made everything smooth and stress-free. We both really appreciated their kindness and professionalism—it made a big difference in our stay. Would definitely recommend this hotel and would happily stay here again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Benthley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel and had a great experience! The room was clean, comfortable, and well-maintained. The location was convenient, and everything we needed was close by. What really stood out was the friendly and helpful staff. When my boyfriend arrived separately, they went out of their way to assist him with the check-in process and made everything smooth and stress-free. We both really appreciated their kindness and professionalism—it made a big difference in our stay. Would definitely recommend this hotel and would happily stay here again!
Stayed 1 night in Jul 2025

6/10 Okay

Beanchor

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No notice regarding construction; transportation was confused- unable to receive timely transportation to cruise port.
Stayed 1 night in Jul 2025

4/10 Poor

Patrick

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The property is under renovation. There was no sign where to enter to check in. There was no option other than to valet the car. Once inside the hotel it was very difficult to get back inside or out. No signs to help you. Only one elevator was working. Wait for elevator very long. I will not stay again until renovations are complete.
Stayed 1 night in Jul 2025

4/10 Poor

SHELDON

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room not properly maintained. And smells like pet .
Stayed 4 nights in Jul 2025

6/10 Okay

Giovanni

Traveled with family
Liked: Staff & service

Ok for night before cruise

Located close to port but is under construction no real lobby. Spend the few extra bucks and stay next door.
Stayed 1 night in Jul 2025

6/10 Okay

Kristen

Traveled with family
The hotel is under construction, if I had known I would have went next door to Marriott. The entrance was difficult to find, the room was not cleaned well. Not worth the price.
Window was dirty when we arrived.
Floors were dirty
Shower was pooling water and tiles/grout were damaged
Stayed 1 night in Jul 2025

10/10 Excellent

Joanna

Stayed 1 night in Jul 2025